say "yes" to change
DESCRIPTION
Keynote speech on "Say "Yes" to Change" delivered by Ted Chan, Principal Consultant, to MINDEF on how to lead and motivate the team in the face of change; how they can turn challenges into opportunities in the journey toward excellence.TRANSCRIPT
Say “Yes” to Change
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Ted Chan�Principal Consultant �
Winston Churchill
“To improve is to change; to be perfect is to change often.”
30 % Copyright @ Thinking Trends Pte Ltd 2014
Success of Change Effort…
%
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Forces of Change
External�• Technology�• Economy�
• Market Niche �• Social Needs and Values �
• Government policies �
Internal�• Innovation �
• Leadership & Vision�• Workforce Demographics �• Employee Dissatisfaction�
• Performance Failures �
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Transformation�
metamorphosis �journey�
CHANGE �
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Emo(onal wilderness.
•
Emotional Wilderness
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Journey to Excellence
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Emotional Wilderness
New Beginning
• Denial�• Shock�• Anger �• Stress�
• Enthusiasm�• Hope �• Acceptance �• Impatience �• Skepticism�Ending – Letting Go
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Emotion and Motivation e<mot>ion �<mot>ivation �“Motere” = to move �
Without emotions �- not motivated to anything
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Ques(on: my role
What happens when stuck? • Stomach pains�• Headaches�• Hypertension�• Increased conflicts at home �• Absenteeism�• Chronic depression�
Disease
Dis-ease? =
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What’s my role?
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How to lead, motivate and help others in this
Change Journey?
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1. All people are motivated
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People are motivated primarily by Fun Pain Pride �
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2. People will resist Change
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• Job Security �• Psychological
Comfort �• Control over �
One’s Future�• Purpose/Meaning�• Competence �• Social Connections�
Perceived Losses
• Territory�• Future
Opportunities �• Power �• Social Status�• Trust in Others�• Independence and
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3. You can’t change people, just their behaviour
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1. Get onto the same wavelength
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W I I F M ? �
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a) Listen, Listen, Listen b) Ask Questions c) Keep your message simple
1. Get onto the same wavelength
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People do not care how much you know until they know how much you care
John Maxwell �
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2. Pull, not Push
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Pushing and Pulling Behaviour
Push Behaviour
• Talk too much • Talk in terms that make sense to us • Don’t listen to their point of view • Use prescriptive language – like
‘should’, ‘ought’ and ‘can’t’. • Leading and evaluative questions
Pull Behaviour
• Seek information • Ask question to help the other person
‘rethink’ their position • Build on their suggestions
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3. Reward and Reinforce
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Resilience is key to sustaining Change �
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