Sarah Scott

103 Ellen Street, Oxley QLD 4075

(H) 0423690393 (C) 0423690393 (E) sarahvowles1973@hotmail.com

Summary

Upbeat and flexible Manager with over 10 years experience in retail management and sales. Driven and results-focused professional seeking a cluster or regional management position in a retail environment.

Highlights

Superb sales professional Volunteer Management Employee scheduling Manage large teams Store planning and design Excellent multi-tasker Detail-oriented Exceptional leader Time management Strong communication skills Conflict resolution skills Personnel training and development

Accomplishments

Promoted to Store Manager after 3 months in a casual position. Winner of 3 Business Achiever Awards for Fashion Retail 100% mystery shopper report. The Auditor felt that this was an exemplary

service experience which could not be faulted. Nothing could be improvedupon.*24-6-2013

Constantly in the top 3 salespeople for the company. Manage large volume of staff and volunteers Achieves budgets and sales targets. President of numerous P&C*s, Yuingi Childcare Centre, Grand Avenue Special Education Unit and Mount Ommaney Special School. Committee member Sherwood districts AFL, organised functions and events.

Experience

08/2016-present Strandbags

Store Manager DFO

Budgets, rosters, merchandising, stock room control, staff management.

Staff training

04/2016-08/2016 LifeLine

Retail Management

Volunteer management, Manage over 30 volunteers Remerchandise the store completely Value and price collectables, jewellery, furniture, clothing and bric a

brac. Staff Training

07/2015-04/2016 Back 2 Basics Catering

Owner Operater

Own and operate catering business for functions. Own and operate market food stall. Food safety Supervisor. Cut and chopped food items and cooked on a grill or in

fryers. Operated large-volume cooking equipment such as grills,

deep-fat fryers and griddles. Carefully maintained sanitation, health and safety standards

in all work areas. Frequently washed and sanitized hands, food areas and food

preparation tools.

01/2013 - 07/2015 Far Pavilions

Store Manager/ Roving Manager

Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting

and training new staff. Stocked and restocked inventory when shipments were

received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales,

inventory-taking andreconciling cash receipts. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication

issues in a tactful and effective manner. Worked closely with the district manager to formulate

and build the store brand.

01/2012 - 01/2013 PixiFoto

Studio Manager

Delivered excellent customer service by greeting and assisting each customer.

Provided leadership and support to the studio staff enabling the development of sales, marketing and photography skills which increased customer satisfaction and studio profitability.

Rostering and managing studio operations including photography, sales, telemarketing, promotions and business acquisitions.

06/2000-01/2009 Preloved Bridal

Owner/Manager

Won 3 Business Achiever Awards for the Fashion Retail Catergory

Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and

training new staff. Stocked and restocked inventory when shipments were

received. Determined staff promotions and demotions, and

terminated employees when necessary. Fashion Buyer. Marketing and Merchandising of Business including

organising events (street fairs, bridal expo’s, fashion parades and Melbourne Cup Functions).

Implement new technologies to enhance the business profitability and functionality.

Completed weekly schedules according to payroll policies. Analysed marketing information and translated it into

strategic plans. Administration, bookkeeping etc.

01/1997 - 06/1998 Engineering Elastomers

Personal Assistant to the Factory Manager

Handled incoming and outgoing correspondence, including mail, email and faxes.

Screened telephone calls and inquiries and directed them as appropriate.

Devised and maintained office systems to efficiently deal with paper flow.

Typed documents, updated websites and compiled information for meetings.

Attended business meetings and took meeting minutes. Management of the performance of the Factory Schedule in

relation to orders being processed and filled on time.

12/1995 - 12/1996 PixiFoto

Mobile Photographer and Sales Person

Creative Photographer working with children and families. Sales of portraits to families.

01/1995 - 01/1996 Suzanne Grae

Assistant Store Manager

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and

training new staff. Stocked and restocked inventory when shipments were

received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales,

inventory-taking and reconciling cash receipts. Maintained daily record of all transactions. Promoted from casual to 2IC within 3 months.

01/1993 - 01/1995 A&G Auto Upholsterers

Receptionist/ Clerk/PA

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Maintained the front desk and reception area in a neat and organized fashion.

Served as central point of contact for all outside vendors needing to gain access to the building.

Wrote reports and correspondence from dictation and handwritten notes.

Maintained an up-to-date department organizational chart.

Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing

correspondence. Organized files, developed spreadsheets, faxed reports and scanned

documents. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment.

12/1990 - 01/1995 Ogilivy and Munroe Promotions

Promotions and Sales Person

Consistently met and exceeded department expectations for productivity and accuracy levels.

Alcohol sales and promotions for xxxx brewies. Food and Beverage sales and tasting including wine, chips,

icecream etc. Product launches. Call Bingo Spruiking Perfume and cosmetic sales and promotions.

Education

Logan Institute of Tafe Logan

1997

Cerificate III: Office Administration

Interests

Fashion, Food, wine, baking and cooking, Organics and whole food, gardening, art,

markets, travelling, classic cars, music, reading, collectibles, retro vans, beach, golf, watching sport.

Additional Information

Manager and coach of child's school T-ball team. Played netball for 25 years and have umpired and coached in that time. Modelings experience, catwalk and photographic. Designed and wholesaled a bridal and flower girl range that I traveled to China to get made.

Short Courses: Fire & Emergency warden training, Sales, B&W Photography, Basic Professional cookery, copper jewelery making, food safety and safe food handling practices.

Skills

Management, sales, merchandising, leadership, staff development and training,

implement and coach performance plans with team members, achieve personal and

store budgets and targets, excellent customer service skills, excellent

communication, Computer, typing.

Referees

Gian – Area Manager Strand Bags 0438 287 514

Melissa – Area Manager Lifeline 0448 125 828

Renai Hyder Area Manager Far Pavilions 0409 909 441

Tina Gins Store Manager Far Pavilions 0400 042 727