CURRICULAM VITAE: Sarah Martine Carr

Personal detailsAddress 334 Hall Road Nationality British

HandsworthSheffield, S9 4AG

Daytime Tel No 07935781021Evening Tel No 0114 2493071Email lensonsblues@gmail.com

Personal ProfileI am a hard working, ambitious, outgoing individual who thrives in a busy environment. I have excellent communication and customer service skills and bring with me, strong management and leadership abilities. I have great interaction with others and enjoy being a team player.

AvailabilityAvailable with 14 days notice

Skills SummaryManagement and leadership Communication to a high standard, both written and verbalExcellent Customer ServiceOrganising, Prioritising to strict deadlinesIT (Microsoft and in house data bases)Problem solvingTransport KnowledgeAccounts handlingStock Control

Further Education & TrainingNVQ Level 4 Customer ServiceWord Processing – DistinctionWord Processing Advanced – DistinctionRSA Typing 1 & 2 – PassMicrosoft Word courseExcel courseRespect for People courseSale of Goods Act courseRecruitment and Selection courseHealth and Safety IOSH courseDecision Making and Problem Solving courseAppraisal skills courseWee Directive courseData Protection Act courseTacho Driving Laws course (UK & European)

EducationGCSEMaths CEnglish B+

Career HistoryElliott Group Transport AdministratorSheffield08/14 – Present I have been working with Elliott Group since August as

part of a project trail within the Transport Department. - Collecting and recording all proof of

delivery/collection notes.- Collating the information against purchase

orders- Preparing month end reports

Computacenter SchedulerSheffield06/12 – 13/06/14 I originally began my role as part of the Escalations

Team dealing with user complaints. I was then involved in the pilot of bringing Scheduling to the Sheffield office which proved to be successful.

- Arranging appointments for engineers.- Routing engineers across UK not including

Scotland- Updating data systems with accurate

information.- Ordering parts/replacement kit.

Clark and Partners Bodyshop AdministratorSheffield10/11 – 06/12 I am responsible for all administration duties within an

Insurance Approved Bodyshop. These include:-- Recording accurate date from Insurance

companies regarding accident and repairs.- Arranging booking in dates and estimates for

clients.- Calculating and issuing of all incoming and

outgoing invoices.- Answering calls from customers and insurers,

investigating problems and offering resolutions.

Veolia Environmental Services Operations Administration SupervisorSheffield12/04 – 12/09 Veolia Environmental Services offers a range of waste

management services from refuse collection to material handling equipment. My responsibilities and duties included:-- Recording accurate data / data input.- Organising and distributing workloads including

delegating work to Administrators.- Carrying out HR duties including taking notes in

disciplinary/grievance meetings - Maintaining personnel files for the department

employees (160=+)- Recruiting, short listing and interview experience

for permanent and agency employees

- Accident/Incident reporting for Health & Safety issues

- Risk assessments.- Tachograph duties, downloading drivers cards and

infringements - Arranging deliveries/collections including routing- Handling complaints and queries.- Supervising staff.- General administration duties

6/09 – 9/09 During this period I worked as the Operations Assistant Manager, providing long term sickness cover.

Onyx Sheffield Ltd Call Centre AgentSheffield6/04 – 12/04 Onyx is the company delivering waste management

services on behalf of Sheffield City Council. I was responsible for:-- Answering inbound customer enquiries- Recording accurate data.

Dixon Stores Group Customer Service Advisor

9/00 – 3/04 Responsibilities included the following:-- Assisting customer queries via inbound telephone,

correspondence and email. - Dealing with claims, HP debt liaison, executive

correspondence, repairs, distribution and general customer service.

InterestsI enjoy spending time with my family and walking our dogs, travel and eating out.

ReferencesReed Recruitment (Elliott Group)0114 2288901

Hays Recruitment (Computacenter)0116 2421730

Veolia Environmental Services (UK) LtdHR Section1 Station RoadFour AshesWolverhamptonWV10 7DGTel: 0845 671 7870 Fax: 01902 798361

Mr Scott Drury07817481457