Installation Guide CUSTOMER

Document Version: 1.0 – 2018-2-28

SAP S/4HANA for Customer Management - Installation Guide

Content

1 General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31.1 Relevant Product Guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Getting Started Guide for SAP S/4HANA for Customer Management. . . . . . . . . . . . . . . . . . . . . . . . 31.2 General Information for Add-Ons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31.3 SAP Product Availability Matrix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31.4 Download. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.5 Software Update Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.6 SAP Add-On Installation Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.7 Language Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52.1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52.2 Combination with Other Products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52.3 Required Product Versions and Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52.4 Installing with SAP Add-On Installation Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52.5 Installing with Software Update Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3 Post-Installation Steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73.1 Copy Delivery Customizing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73.2 Generate Authorization Profile SAP_ALL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73.3 Activating the WebClient UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73.4 Navigation from WebClient UI to Fiori UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73.5 Setting Up Documentation Links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83.6 Instructions for Setting Up Internal CATServer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

4 Important SAP Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

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Content

1 General Information

This section of the guide contains important information that you need to read before starting your installation processes.

1.1 Relevant Product Guides

You are currently reading the Installation Guide for SAP S/4HANA for customer management.

1.1.1 Getting Started Guide for SAP S/4HANA for Customer Management

You need additional information provided by the Getting Started Guide for S/4HANA for customer management to enable you to perform your installation correctly.

The Getting Started Guide contains the following useful information:

● Overview of SAP S/4HANA for customer management● System landscape information● Information on how customer management fits into the SAP S/4HANA landscape.● User assistance overview

1.2 General Information for Add-Ons

● For general information, see SAP Note 70228 .● You cannot uninstall ABAP add-ons.● You can install ABAP add-ons only on certain SAP releases.

1.3 SAP Product Availability Matrix

For information about SAP S/4 HANA for customer management, see the SAP Product Availability Matrix on SAP Support Portal at http://support.sap.com/pam .

SAP S/4HANA for Customer Management - Installation GuideGeneral Information C U S T O M E R 3

The following information is provided:

● Availability● Related product versions● Support package stacks● Language support● End of maintenance

The add-on does not contain any modifications. You can also perform the installation if you have already imported more support packages into your system than specified as required.

1.4 Download

You can use the SAP Maintenance Planner https://support.sap.com/en/solution-manager/processes-72/maintenance-planner.html

to select and download the files that you need for the installation.

1.5 Software Update Manager

You can install S/4HANA for customer management using Software Upgrade Manager (SUM).

For more information, see the SAP Support Portal https://support.sap.com/en/tools/software-logistics-tools.html .

1.6 SAP Add-On Installation Tool

You can install SAP S/4HANA for customer management using the SAP Add-On Installation Tool (transaction SAINT). For more information, call the transaction SAINT and choose Info in the application toolbar. Alternatively, see SAP Support Help at https://support.sap.com/en/tools/software-logistics-tools.html .

1.7 Language Support

The languages are contained in the installation package and are imported automatically during the installation in accordance with the standard languages installed in your SAP release. You do not need to import a language transport separately.

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General Information

2 Installation

This section of the guide provides information about the installation process.

2.1 Introduction

SAP S/4HANA for customer management is installed as an add-on in SAP S/4HANA on premise. The following sections review the procedures for installing the add-on.

2.2 Combination with Other Products

SAP S/4HANA for customer management can be used with the SAP digital payments add-on. This add-on needs to be installed separately and requires a separate license. For more information, see SAP Note 2524512 .

2.3 Required Product Versions and Components

To install SAP S/4 HANA for customer management, the following product version and components are required:

● SAP S/4 HANA 1709 FPS 01.

2.4 Installing with SAP Add-On Installation Tool

If you are installing SAP S/4HANA for customer management using the SAP Add-On Installation Tool (transaction SAINT), you must generate a stack XML file in the Maintenance Planner. Landscape verification is required to enable the tools to create a proper stack configuration XML file for the correct product constellation. The required installation packages are made available for download during this process. You can then select the required product version and release.

For more information about the Maintenance Planner, see http://support.sap.com/mopz (search for the product version SAP S/4 HANA FOR CUST MGMT 1.0 ), SAP note 2239589 , and the Maintenance Planning Guide https://www.sap.com/documents/2015/07/6a0fad83-5b7c-0010-82c7-eda71af511fa.html .

SAP S/4HANA for Customer Management - Installation GuideInstallation C U S T O M E R 5

2.5 Installing with Software Update Manager

If you are including the installation of SAP S/4HANA of customer management in an enhancement package update using Software Update Manager (SUM), you must first generate a stack XML file in the Maintenance Planner.

Landscape verification is required to enable the tools to create a proper stack configuration XML file for the correct product constellation. The required installation packages are made available for download during this process. You can then select the required product version and release.

For more information about the Maintenance Planner, see http://support.sap.com/mopz (search for the product version SAP S/4 HANA FOR CUST MGMT 1.0), SAP note 2239589 , and the Maintenance Planning Guide https://www.sap.com/documents/2015/07/6a0fad83-5b7c-0010-82c7-eda71af511fa.html .

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Installation

3 Post-Installation Steps

This section of the guide describes required setup activities that have to be done after the installation process is complete.

3.1 Copy Delivery Customizing

Delivery Customizing is imported into client 000 and may have to be copied to other clients. For more information, see SAP Note 2604207https://service.sap.com/sap/support/notes/ .

3.2 Generate Authorization Profile SAP_ALL

You need to generate the authorization profile SAP_ALL using either transaction SU21 or report RSUSR406to ensure that the relevant authorization objects for SAP S/4HANA for customer management are available.

3.3 Activating the WebClient UI

Use

The WebClient UI is part of the ICF services that are automatically installed as part of the SAP NetWeaver Application Server. After installation all services are inactive. To use the WebClient UI you need to activate the required services. For more information, search for Activating and Deactivating the ICF Services in the relevant version of SAP NetWeaver on SAP Help Portal.

3.4 Navigation from WebClient UI to Fiori UI

In SAP S/4HANA, all functions and features are accessible in the SAP Fiori launchpad. Using the launchpad, you can call up all apps for which you have been granted access. These can be SAP Fiori apps, as well as applications based on Web Dynpro and SAP GUI for HTML technology. For information on the Fiori launchpad settings, see the Best Practices guide on https://help.sap.com/viewer/p/SAP_S4HANA_FOR_CUSTOMER_MANAGEMENT.

SAP S/4HANA for Customer Management - Installation GuidePost-Installation Steps C U S T O M E R 7

To connect the WebClient UI used by SAP S/4HANA for customer management to the Fiori Launchpad, you need to make the required settings in Customizing for customer management under Basic Functions UI NavigationConfigure/Define Parameter Mapping

For more information, also refer to the UI Technology Guide in the relevant version of SAP S/4HANA on SAP Help Portal.

3.5 Setting Up Documentation Links

After installation, you need to enable context-sensitive user assistance for SAP S/4HANA. For more information, see the UI Technology Guide in the relevant version of SAP S/4HANA on SAP Help Portal.

Related Information

https://help.sap.com/viewer/cdc25c83b63e482586b31b8acd49cf2f/1709%20000/en-US/0fed31560ebee021e10000000a4450e5.html

3.6 Instructions for Setting Up Internal CATServer

To ensure that surveys can always be created successfully, see 857535 and complete the steps outlined here for setting up an internal CATserver.

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Post-Installation Steps

4 Important SAP Notes

70228 Add-ons: Conditions and upgrade planning

1681092 Support information and special considerations for multiple SAP HANA Databases on a single SAP HANA appliance

1794297 Information about when using secondary indexes is beneficial

2604207 Information about delivery Customizing

2239589 Information about the Maintenance Planner

857535 Information about setting up an internal CATServer

SAP S/4HANA for Customer Management - Installation GuideImportant SAP Notes C U S T O M E R 9

Important Disclaimers and Legal Information

Coding SamplesAny software coding and/or code lines / strings ("Code") included in this documentation are only examples and are not intended to be used in a productive system environment. The Code is only intended to better explain and visualize the syntax and phrasing rules of certain coding. SAP does not warrant the correctness and completeness of the Code given herein, and SAP shall not be liable for errors or damages caused by the usage of the Code, unless damages were caused by SAP intentionally or by SAP's gross negligence.

Gender-Neutral LanguageAs far as possible, SAP documentation is gender neutral. Depending on the context, the reader is addressed directly with "you", or a gender-neutral noun (such as "sales person" or "working days") is used. If when referring to members of both sexes, however, the third-person singular cannot be avoided or a gender-neutral noun does not exist, SAP reserves the right to use the masculine form of the noun and pronoun. This is to ensure that the documentation remains comprehensible.

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Important Disclaimers and Legal Information

SAP S/4HANA for Customer Management - Installation GuideImportant Disclaimers and Legal Information C U S T O M E R 11

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