PUBLIC

June, 2019

SAP Enterprise Support AcademyBuild the Skills That Drive Value

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The digital era is evolving into the intelligence era

• Widespread PC adoption

• Broadband Internet

• ERP and business

process technologies

• Mobile & Smartphone

ubiquity

• Cloud Computing

• Social Networks

• Big Data

• Machine Learning &

Artificial Intelligence

• IoT & Distributed

computing

• Blockchain

Mainframe &

PCs1960s – 1980s

Client Server &

Internet1990s - 2000s

Intelligent

Technologies2010s - 2020s

Cloud, Mobile & Big

Data2000s - 2010s

• Transistors & silicon

revolution

• Large scale Mainframe

Computing adoption

• Emergence of PC’s

• Plant floor automation

Industrial

Automation

Business Process

Automation

Digital

Transformation

Intelligent

Enterprise

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SAP Enterprise Support – The choice for the intelligent enterprise

Move to the

cloud

Embrace

breakthrough innovations

Make SAP S/4HANA your

digital core

The

intelligent enterprise

SAP Enterprise Support helps you to adopt innovations and support services to

improve your business processes and performance aimed at building an intelligent

enterprise and mastering the digital economy.

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Demand for technology skills is high but skills development is lagging behind

17%

53%

30%

15%

64%

22%

2015 2017

Source: Technische Universität München (TUM), Survey on skills for digital transformation, May 2017

2015 2017 2015 2017

Skills available Skills not available undecided

A lack of digital skills is still among the

top barriers to digital transformation

Only 15% of companies have the

personnel with the skills necessary for

a successful digital transformation.

Digital transformation and the learning imperative

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SAP Enterprise Support – The foundation for customer success

SAP Enterprise SupportThe foundation for customer success

Proactive

and preventive

support

Across all

deployment

options

EmpowermentInnovation and

value realizationMission-critical

supportCollaboration

Digital core Breakthrough

innovations

Cloud

Intelligent enterprise

Seamless consumption of innovation I Fast value realization I Business outcomes I End-to-end optimization

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Key Deliverables of SAP Enterprise Support

Expert

guidance

• SAP Enterprise Support

Value Maps

• SAP Enterprise Support

Advisory

• Remote services

Enablement

for digital transformation

• SAP Enterprise Support

Academy

• SAP Support Portal

New features and

business outcomes

• Releases, updates, patches

• Analyses and reports

• SAP Enterprise Support

Advisory Council

Digital customer

support experience

• Service level agreements

• Next-Generation Support

concept

• SAP ONE Support

Launchpad

EmpowermentInnovation and

value realizationMission-critical

supportCollaboration

SAP Solution Manager 7.2

SAP Pathfinder, SAP Transformation Navigator, and more

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AllDeployment scenarios

covered (Cloud, On-premise, Hybrid)

SAP Enterprise Support Academy – Enablement for digital transformation

Knowledge transfer

on digital transformation, integration,

and system operations

On-demand learning experience

by combining self-paced and expert-

led offerings, available on SAP

Learning Hub

High-quality vendor knowledge

from SAP Support experts helps to

close the digital skills gap of key

users, IT and line-of-business experts

Benefit from expert-guidance and high impact knowledge transfer services that enable

you to innovate and be successful with SAP solutions.

Highlights 1.300+Learning assets

and services

10Value Maps for more

guidance and collaboration

>> Home page & Sign-up

Includedin SAP Enterprise

Support at no additional cost

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8

BENEFITS

Get ready for innovation adoption and digital

transformation.

Maximize the usage of the deployed solutions.

Drive smooth end-to-end operations (for all

deployment models).

Run your software at the speed of your business.

Learn about end-to-end supportability options.

Reduce training expenditures.

Maximize the value of the software that drives your business

USE CASE EXAMPLES

Connect your cloud applications to other SAP and

non-SAP software.

Manage, monitor and optimize the business

outcomes of your Cloud solution

Secure your SAP S/4HANA and SAP HANA

systems.

Administer and monitor your SAP HANA database.

Realize SAP Fiori use cases for your company

Implement a strategy to manage data volume.

Discover opportunities to replace custom objects.

9PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Digital Core

SAP S/4HANA On-Premise – Portfolio Highlights

EGI SAP Readiness Check Tool

MTE Overview of the Transition to SAP S/4HANA

MTE SAP Activate Overview

EGI SAP S/4HANA Implementation with

SAP Activate

EGI Plan your Conversion to SAP S/4HANA

EGI SAP S/4HANA Custom Code Impact Analysis

MTE SAP HANA Security Overview

MTE SAP S/4HANA Embedded Analytics

EGI Data Migration Strategy and Tools for

SAP S/4HANA

AIE SAP S/4HANA - HANA Infrastructure

EGI SAP HANA Database Administration and

Operations

EGI SAP Fiori Configuration on SAP S/4HANA

EGI SAP HANA Advanced Database Monitoring

EGI SAP HANA Data Modelling

MTE Building new solutions on SAP Cloud Platform

SAP S/4HANA On-Premise Value Map

Guided Approach, Social Collaboration, Expert Access, Empowerment

Run on

SAP

S/4HANA

Realize / DeployPrepare / Explore Run / OptimizeStart your

journey to

SAP S/4HANA

10PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP S/4HANA Cloud – Portfolio Highlights

Run on

SAP

S/4HANA

Realize / DeployPrepare / Explore Run / OptimizeStart your

journey to

SAP S/4HANA

MTE SAP Activate Overview

TUT SAP S/4HANA Cloud with SAP Activate

MTE SAP S/4HANA Cloud Finance Overview

MTE SAP S/4HANA Cloud Order-To-Cash Overview *

MTE Setting up the chart of accounts in

SAP S/4HANA Cloud

MTE Requesting the Q-system in SAP

S/4HANA Cloud

MTE Security and privacy in SAP Cloud operations

TUT Introduction to SAP S/4HANA Cloud

Learning Center

MTE SAP S/4HANA Cloud Adoption and Impact on

Organization Overview *

MTE Building new solutions on SAP Cloud Platform

MTE SAP S/4HANA Cloud Integration Overview *

* coming soon

MTE SAP S/4HANA Cloud Best Practices for

Transport *

MTE Data Migration with SAP S/4HANA Cloud

MTE Extensibility Framework for SAP

S/4HANA Cloud

MTE SAP S/4HANA Cloud Test Automation Tool

Overview

TUT How to create SAP S/4HANA Cloud

Customer Master Data

MTE SAP S/4HANA Cloud Get Prepared for

Quarterly Release Upgrades

MTE SAP CoPilot

MTE SAP S/4HANA Cloud The Perfect Support

Experience *

MTE SAP S/4HANA Cloud Best Practices for

Transports *

SAP S/4HANA Cloud Value Map

Guided Approach, Social Collaboration, Expert Access, Empowerment

Digital Core

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Cloud

SAP SuccessFactors – Portfolio Highlights

MTE Holistic IT Management for Hybrid Solution

MTE Extend existing business processes using SAP

SuccessFactors Cloud & Hybrid

MTE SuccessFactors MetaData Framework (MDF)

Overview

MTE Overview of SAP ERP HCM Full Cloud and

Side-by-Side Integration

MTE SAP Cloud Secure - SAP SuccessFactors

HCM Suite

BP Basic Security Configuration for SuccessFactors

EC - SAP Cloud Platform Integration - SAP HCM

MTE SAP Cloud Platform, Integration Overview

MTE SuccessFactors Employee Central Imports

and OData Overview

MTE SuccessFactors Integration Monitoring via

Dell Boomi

MTE SAP ERP HCM Integration to

SuccessFactors

MTE SuccessFactors Integration: Customer

Go-Live Best Practices

MTE Technical Monitoring: SuccessFactors Hybrid

Integration Monitoring in SAP Process Integration

and End User Experience Monitoring

BP Technical Monitoring: Setup End User

Experience Monitoring for Hybrid Scenarios

BP Technical Monitoring: Setup Message Flow

Monitoring for Hybrid Scenarios

BP How to set up Exception Management for Hybrid

Scenarios

SAP SuccessFactors Value Map

Guided Approach, Social Collaboration, Expert Access, Empowerment

Run on

SAP

S/4HANA

Realize / DeployPrepare / Explore Run / OptimizeStart your

journey to

SAP S/4HANA

12PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Breakthrough innovations – Portfolio Highlights

TUT MTE Building new solutions on SAP

Cloud Platform

MTE Security Aspects of SAP Cloud Platform

MTE Getting Started: Cloud Foundry Env within

SAP Cloud Platform

MTE SAP IoT Application Enablement

MTE SAP IoT Application Enablement – Architecture

and Hands On

BP SAP IoT Connect 365 − Getting Started

MTE Improve Your Supply Chain with IoT

Applications

MTE Overview of SAP Predictive Maintenance &

Service, cloud edition

EGI SAPUI5 Development with OData and

SAP Web IDE

TUT Create a Destination on SAP HANA

Cloud Platform

TUT Build an app from an SAP Web IDE template

TUT Deploy your mobile web app to SAP

Cloud Platform

MTE How to Connect IoT Services with SAP

Predictive Maintenance and Service (PdMS),

Cloud Edition

MTE SAP Predictive Maintenance and Service

(PdMS) Integration with SAP ERP

MTE Configure SAP Predictive Maintenance and

Service: From smart assets to Insight

MTE Configure SAP Predictive Maintenance and

Service: From Insight to Action

More to come

Digital Innovation Value Map

Guided Approach, Social Collaboration, Expert Access, Empowerment

Breakthrough

innovations

Run on

SAP

S/4HANA

Realize / DeployPrepare / Explore Run / OptimizeStart your

journey to

SAP S/4HANA

13PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

Accelerated

innovation

enablement

Expert-guided

implementations

SAP Enterprise Support Academy – Delivery Formats

Continuous quality

check and

improvement

services

Meet-the-expert

sessions/recordings

Guided

self-services

Tutorials

Visit us at the SAP Support Portal – SAP Enterprise Support Academy

Videos

Best practices

15INTERNAL© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP Learning Hub, Edition for SAP Enterprise Support – 101

Go to SAP Enterprise Support Academy

A mandatory step

One-time registration for

customers at

support.sap.com/esacademy

Sign-up Assign Course

Define your personal learning

objectives, identify which SAP

solutions are relevant to you.

Assign the relevant courses, or other

learning items to My Active Courses.

Expert-led sessions Block your calendar using ICS file in

the enrollment confirmation notification

Use the Calendar of scheduled live

sessions via newsletter or landing

page;

Self-paced items Start and continue assigned courses

anytime from My Active Courses

Recommendations Check out relevant learning items of

your assigned courses

Search for keywords or phrases (use

quotation marks for exact phrase) Category: instructor-led vs. online items

Course dates: shows all scheduled instructor-

led items for the given timeframe

Delivery method: covers the different learning

formats (EGI, MTE etc.). The delivery method is

indicated by the icon and in the item details

Subject areas: categorizes items based on

SAP’s product taxonomy

Search

Complete Course

Look up our help & resources section

on the SAP Support Portal:

support.sap.com/esacademy

Start Learning Get help Print out certification of course

completion from My Learning History

Provide feedback via

Star rating for completed items

Surveys after expert live session and

online MTE recordings

FAQs | Glossary

Quick Guide

Program entitlement

Newsletter subscription

Contact us

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Outlook – Innovation

GUIDANCE NEW FORMATS COLLABORATION

• Cover pages

• Learning programs

• Recommendations

• Series of easy to consume

learning bites

• Videos

• Use of Learning Rooms &

Gamification with the SAP

Enterprise Support Value Maps

moving to the SAP Learning Hub,

2018 and beyond

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Your fast lane to support expertise

SAP Enterprise Support Value Maps – A structured and goal-based approach to quickly identify the

relevant SAP Enterprise Support services, tools and offerings to achieve defined targets and address

your business needs. In addition, leverage the in-depth knowledge of our support advisory team for

personal guidance based on 45+ years of close customer engagements.

Guided approach

to reach your objective

Social collaboration

to connect directly with

SAP experts and peers

Empowerment

to build the knowledge

and skills you need

Expert access

to obtain guidance from

SAP support experts

Available Value MapsSAP

S/4HANA Cloud

Digital

Innovation

SAP Analytics Solutions

SAP Jam Collaboration

SAP S/4HANA

On Premise

Data Volume Management

SAP SuccessFactors

Lifecycle Management

Business Process

Improvement

>> Sign up

Security

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SAP Enterprise Support Academy – Key value drivers

* Source: SAP Digital Business Services Reference Program: http://www.sapsupport.info/references/reference-navigator/

Seamless

consumption

of innovation

Readiness For innovation with the

SAP Enterprise Support

Academy program

10%Less effort to adapt new

innovation

StrongerInternal knowledge base for

planning and maintaining IT

solutions into the future

Business

outcomesUS $ 60.000Saved in project fees

15%Reduction in monitoring

and administration efforts

50%Cost savings for system

monitoring after joining SAP

Enterprise Support Academy

Effective

extension of

skills

Up to 70%Costs savings on

upskilling development

experts

20%Reduction in time

required for learning

15%Faster knowledge acquisition

about SAP Revenue

Accounting and Reporting

Fast value

realization90%Increase in business-user

confidence in data

integrity and accuracy

50%Faster reporting in select

reports

60xLess time to complete

full system testing

Customer

Success*

19PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ

SAP Enterprise Support Academy – Customer success is our mission

play

Starahttps://www.youtube.com/watch?v=vJHPi89WQXI

Embracing digital transformation with the help of

SAP Enterprise Support

“Our IT and BASIS teams have benefited a lot from the trainings and

enablement offered through SAP Enterprise Support Academy.

Additionally, remote and on-site support services have helped us solve

many system issues as well as improved our system’s availability and

performance.”

Xuemei Shao, IT Manager, Maanshan Iron & Steel Corp. Ltd.

"We received strong support from SAP Enterprise Support

throughout our proof of concept. The expert-guided-implementation

workshops were valuable and gave us the opportunity to learn the

basic configuration directly from the experts, reducing consulting

days and increasing our confidence and knowledge."

Valerie Ricard, Domaine Support Functions, Thales Alenia Space

“With the help of the SAP Enterprise Support Academy program and

advisory team, we utilized the different services to improve the

performance of our systems. We stabilized our SAP HANA database

when issues arose that put the system at risk, and identified potential

threats that have been dealt with thanks to the recommendations of

the CQC reports."

Nicolas Martinez, Head of IT, Casa Luker S.A.

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More information

SAP Enterprise Support

https://support.sap.com/enterprisesupport

SAP Enterprise Support Academy

https://support.sap.com/esacademy

SAP Enterprise Support Value Maps

https://support.sap.com/valuemaps

SAP Enterprise Support Advisory Council

https://support.sap.com/esac

SAP Solution Manager

https://support.sap.com/solution-manager

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