sap mro at air new zeal and

8/3/2019 SAP MRO at Air New Zeal And

1/49

SAP MRO Solution

Matthew Hall

Air New Zealand Engineering Services


2/49

SAP Document Management


3/49

3

SAP4.6c1 and Document Management

SAP has significantly enhanced the functionality included in SAP 4.6c1 fromthat of 4.0b.

Air New Zealand implementation includes:

KPro - part of the SAP cross application base system used by DMS, KW,

BDS etc Content management service Index management service Cache server (later) Web server (later)

DMS Processing & checking in - secure vault Status changes Document versions and content versioning Document distribution Digital signatures Conversion


4/49

KPro Infrastructure

Client

R/3

ContentServer

CacheServer

Index Serverincl. R/3 Gateway

SAP-DBDocuments

SAP-DBCashed

Documents

HTTP

sapgui RFC


5/495

Processing

Document is very broad in the SAP context

Air New Zealand Phase 1:

Computer Graphics Metafile CGM$ Mechanical Desktop 2000

IDW$ Autodesk Inventor

Drawing DWG$ Scanned TIFF$ PDF# HTML# Excel XLS*#

Word DOC*# SAPScript/Smartform*#

Authoring from within SAP of document types indicated *Launch of desktop application via SAP for document types indicated #Use of SAP provided integrated viewer for document types indicated $


6/496

Checking In

Air New Zealand Phase 1:

Documents are checked in to a secure area of the SAP content server They cannot then be accessed from outside SAP Checking out enables the user to change content

ANZES SAP solution documentation (600Mb, 2,600 files)Technical Services documentation (19.9Gb, 64,000 files)


7/497

Status Changes

Air New Zealand Phase 1

Different statuses set to allow for different processing options by differentusers

Status network per document type

Authorisation objects to set specific statuses


8/498

Versions and Content Versioning


At DIR level for a group of original documents

New DIR version means completely new document Latest (active) version of physical documents copied to new DIR version Old version set to superseded Cannot change information or check out documents from superseded DIR

At content level for a physical document Physical documents checked out from SAP content server

After approval, checked in - configuration determines whether oldercontent versions are kept as reference or deleted


9/499

Document Distribution


Recipient Management Who should receive the documents

in the recipient list

Creating and Processing Distribution Orders How and on what media the distribution takes place (Express, Fax,

Internet, E-mail, hardcopy etc). All distribution steps are controlled by SAP

Business Workflow.

Monitoring Distribution Orders All distribution steps are documented in the distribution log. All who,

when and what data are logged including acknowledgement of receipt

etc.


10/4910

Digital Signature (Approval)


Different statuses set toallow for next processing

step Status may require digital

signature by one or morepeople according tosignature strategy

Phase 1 uses SAP R/3

password (subsequentphases will use 3rd partyproduct)


11/4911

Conversion


Conversion interfacecontrols conversion of

original files Actual conversion uses 3rd

party tools SAP programs take care of

data transfer to and from theconverter

Phase 1 is for PDFviewing/publishing forannotation but no editing


12/49

Use of SAP Document Management -

Calibration Front End


13/4913

ZCAL Enhancement Description

Central to the process is the ZCAL front screen for the tradesman.

This screen is used as the main method for entering data into the serviceorder and notification, and for calling other screens.

The ZCAL front screen uses a TC01 service order for non-billable work andTC02 service order for billable work.

It uses a TE notification for internal work or TC notification for externalcustomer work.

From this front screen the tradesman may:

Select from a list of allocated service order operations;

Access manuals to be followed during the calibration process which have beenpreviously stored electronically in SAP DMS;

Look at the equipment calibration history via notifications, and equipmentdetails;

Record time worked and print timesheets;

Enter calibration results, create and sign calibration documents.


14/4914

ZCAL Enhancement Description

On completion of a calibration, SAP DMS in conjunction with SAPKnowledge Provider are used by the tradesman to store Calibrationdocuments on a content server.

A DIR is automatically created from the front screen, and the documents

first attached and stored on the Air New Zealand LAN.

A key feature is the use of digital signatures using SAP R/3 password,which negate the need to keep hard copy Calibration certificates.

This is again executed from the front screen, and results in transfer ofdocuments from the Air New Zealand LAN to the content server. Thisprocedure has been approved by CAANZ, FAA & JAA.


15/49

15

Benefits

Each job is created automatically from a maintenance plan;

Each job is planned, allocated, and progress reported on one screen;

Each job is completed using a library of electronic manuals, available fromone screen;

Each Workby and Certified signature is attached electronically;

The resultant certificate and required history documents are converted toPDF format and permanently filed in a secure manner with read onlyaccess by an authorised user;

Tool Out of Tolerence Alerts, where required, are electronically generatedand work flowed to the recipient. They can then be completed on screen withready access to certificates etc. Finally the completed Alert is workflowed toQA for electronic filing in a similar manner to the certificates.


16/49

16


17/49

17

Allocated work


18/49

18

Click


19/49

19

Click

Manual


20/49

20

Click


21/49

21

Result states


22/49

22


23/49

23

1.0


24/49

24

Click


25/49

25


26/49


27/49


28/49

28

Click


29/49

29

Click


30/49

30

Click


31/49

31

Click


32/49

32

Click


33/49

33

Click


34/49

34

Click


35/49

35

Double Click

Created


36/49

36


37/49

37

Double Click


38/49

38


39/49

39

Double Click


40/49

40


41/49

41

Click


42/49

42

Your password

Click


43/49


44/49

Use of SAP Document Management -

SB/AD Management


45/49

45

ECM ENHANCEMENT

Ability to:-- Record

- Plan

-Track and-show compliance

against a SB/AD or design change.


46/49

46

ECM ENHANCEMENT

T1

TS01 Service Ordercollect costs

Notification

collection of tasks

DIR

AD/SB

ECM Applicable objectfor mods

C1

Show compliance

of AD against Objects

Workflow

Workflow

Workflow

Object

Links

GTL General Tasklist


47/49

47

Tracking C 1 Notifications


48/49

48

Compliance Report


49/49

49

Compliance Report