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SAP MRO Solution
Matthew Hall
Air New Zealand Engineering Services
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SAP Document Management
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SAP4.6c1 and Document Management
SAP has significantly enhanced the functionality included in SAP 4.6c1 fromthat of 4.0b.
Air New Zealand implementation includes:
KPro - part of the SAP cross application base system used by DMS, KW,
BDS etc Content management service Index management service Cache server (later) Web server (later)
DMS Processing & checking in - secure vault Status changes Document versions and content versioning Document distribution Digital signatures Conversion
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KPro Infrastructure
Client
R/3
ContentServer
CacheServer
Index Serverincl. R/3 Gateway
SAP-DBDocuments
SAP-DBCashed
Documents
HTTP
sapgui RFC
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Processing
Document is very broad in the SAP context
Air New Zealand Phase 1:
Computer Graphics Metafile CGM$ Mechanical Desktop 2000
IDW$ Autodesk Inventor
Drawing DWG$ Scanned TIFF$ PDF# HTML# Excel XLS*#
Word DOC*# SAPScript/Smartform*#
Authoring from within SAP of document types indicated *Launch of desktop application via SAP for document types indicated #Use of SAP provided integrated viewer for document types indicated $
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Checking In
Air New Zealand Phase 1:
Documents are checked in to a secure area of the SAP content server They cannot then be accessed from outside SAP Checking out enables the user to change content
ANZES SAP solution documentation (600Mb, 2,600 files)Technical Services documentation (19.9Gb, 64,000 files)
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Status Changes
Air New Zealand Phase 1
Different statuses set to allow for different processing options by differentusers
Status network per document type
Authorisation objects to set specific statuses
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Versions and Content Versioning
Air New Zealand Phase 1
At DIR level for a group of original documents
New DIR version means completely new document Latest (active) version of physical documents copied to new DIR version Old version set to superseded Cannot change information or check out documents from superseded DIR
At content level for a physical document Physical documents checked out from SAP content server
After approval, checked in - configuration determines whether oldercontent versions are kept as reference or deleted
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Document Distribution
Air New Zealand Phase 1
Recipient Management Who should receive the documents
in the recipient list
Creating and Processing Distribution Orders How and on what media the distribution takes place (Express, Fax,
Internet, E-mail, hardcopy etc). All distribution steps are controlled by SAP
Business Workflow.
Monitoring Distribution Orders All distribution steps are documented in the distribution log. All who,
when and what data are logged including acknowledgement of receipt
etc.
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Digital Signature (Approval)
Air New Zealand Phase 1
Different statuses set toallow for next processing
step Status may require digital
signature by one or morepeople according tosignature strategy
Phase 1 uses SAP R/3
password (subsequentphases will use 3rd partyproduct)
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Conversion
Air New Zealand Phase 1
Conversion interfacecontrols conversion of
original files Actual conversion uses 3rd
party tools SAP programs take care of
data transfer to and from theconverter
Phase 1 is for PDFviewing/publishing forannotation but no editing
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Use of SAP Document Management -
Calibration Front End
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ZCAL Enhancement Description
Central to the process is the ZCAL front screen for the tradesman.
This screen is used as the main method for entering data into the serviceorder and notification, and for calling other screens.
The ZCAL front screen uses a TC01 service order for non-billable work andTC02 service order for billable work.
It uses a TE notification for internal work or TC notification for externalcustomer work.
From this front screen the tradesman may:
Select from a list of allocated service order operations;
Access manuals to be followed during the calibration process which have beenpreviously stored electronically in SAP DMS;
Look at the equipment calibration history via notifications, and equipmentdetails;
Record time worked and print timesheets;
Enter calibration results, create and sign calibration documents.
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ZCAL Enhancement Description
On completion of a calibration, SAP DMS in conjunction with SAPKnowledge Provider are used by the tradesman to store Calibrationdocuments on a content server.
A DIR is automatically created from the front screen, and the documents
first attached and stored on the Air New Zealand LAN.
A key feature is the use of digital signatures using SAP R/3 password,which negate the need to keep hard copy Calibration certificates.
This is again executed from the front screen, and results in transfer ofdocuments from the Air New Zealand LAN to the content server. Thisprocedure has been approved by CAANZ, FAA & JAA.
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Benefits
Each job is created automatically from a maintenance plan;
Each job is planned, allocated, and progress reported on one screen;
Each job is completed using a library of electronic manuals, available fromone screen;
Each Workby and Certified signature is attached electronically;
The resultant certificate and required history documents are converted toPDF format and permanently filed in a secure manner with read onlyaccess by an authorised user;
Tool Out of Tolerence Alerts, where required, are electronically generatedand work flowed to the recipient. They can then be completed on screen withready access to certificates etc. Finally the completed Alert is workflowed toQA for electronic filing in a similar manner to the certificates.
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Allocated work
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Manual
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Result states
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1.0
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Created
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Your password
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Use of SAP Document Management -
SB/AD Management
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ECM ENHANCEMENT
Ability to:-- Record
- Plan
-Track and-show compliance
against a SB/AD or design change.
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ECM ENHANCEMENT
T1
TS01 Service Ordercollect costs
Notification
collection of tasks
DIR
AD/SB
ECM Applicable objectfor mods
C1
Show compliance
of AD against Objects
Workflow
Workflow
Workflow
Object
Links
GTL General Tasklist
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Tracking C 1 Notifications
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Compliance Report
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Compliance Report