sap enterprise support guides for sap s/4hana...collaboration and support through the sap enterprise...
TRANSCRIPT
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SAP Enterprise Support Guides for SAP S/4HANADiego Levett and Ed Manmohan, SAP
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The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.
Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service
or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related
document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
Disclaimer
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Agenda
SAP Enterprise Support Guides – Introduction
• Why does SAP have this program?
• What and how do we deliver?
How to Register for the SAP Enterprise Support Guides
Key Takeaways
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SAP Enterprise Support Guides
Why does SAP have this program?
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Because sometimes, the team does
not know that it does not know…
Team members do not know that they do
not know
Team members know that they
do not know
Team members know that
they know
Team members
do not know that they know
Adapted from the “four stages of competence” pyramid.
https://en.wikipedia.org/wiki/Four_stages_of_competence#cite_note-1
Get empowered on what you need to know:• Meet The Experts
• Expert Guided Implementations
• Live Must-Know webcasts
Get informed of what you do not know:• SAP Journey Checks
• SAP CQCs
• Onboarding
Execute & repeat (sandbox conversion repetition
and dress rehearsal)
CVI
Finance Conversion
SAP Fiori efficient implementation
Downtime
Migration Cockpit
Best practices
Deployment options
Simplification Item Checks
Custom code tools and approach…..
SAP Enterprise Support Guides I IntroductionWhy the SAP Enterprise Support guides?
…And because a transition to SAP
S/4HANA is not an upgrade
At what stage of competence is the
team on each “must-know”?
https://en.wikipedia.org/wiki/Four_stages_of_competence#cite_note-1
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SAP Enterprise Support Guides
What is it & how do we deliver it?
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Prepare DeployRealizeDiscover Explore
Collaboration and support through the SAP Enterprise Support value maps (e.g. SAP S/4HANA)
We strongly recommend you start with SAP Enterprise Support guides before the project start
* Not every journey check will be available at the start of SAP Enterprise Support guides. Number of journey checks varies depending on
deployment options and transition paths
Onboarding session
between you and SAP
S/4HANA Enterprise
Support
A tailored and goal-based
SAP S/4HANA
engagement plan
is provided
Planned engagement
points and journey
checks* are delivered
based on the initial
engagement plan
Go-live and final exit call
Initial assessment
through
journey checks*
SAP Enterprise Support Guides Key Pillars
• Onboarding
• Journey checks
• Engagement plan
• Engagement points (to be delivered throughout the project)
During project
lifecycle,
onboarding
session can occur
at any point
SAP Enterprise Support Guides I IntroductionWhat is the SAP Enterprise Support guides program?
Go
Live
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Detailed collections of
learning assets all
related to a specific
topic and aimed at
giving a
comprehensive
understanding of the
topic.
Detailed collections of
learning assets
organized in a journey
to help you achieve
your goals.
Analyze your systems
and/or situation based on
data from your own
systems. You receive a
Continuous Quality Check
(CQC) report with findings
and a detailed action plan
to mitigate risks or
improve the situation.
Multi-day remote training
sessions with
experienced SAP service
engineers, training
participants in SAP
S/4HANA technical and
functional topics.
1 hour Live webinars
focusing on SAP
S/4HANA technical and
business topics.
Sessions are recorded.
CQC SERVICES EXPERT GUIDED
IMPLEMENTATIONS
**
MEET-THE-
EXPERT
SESSIONS**
LEARNING
JOURNEYS*LEARNING
PROGRAMS*TUTORIALS**
Provide instructions,
demonstrations, and
interactive elements
that teach learners how
to complete tasks or
processes.
Remote live sessions,
one to few, within 90
minutes, delivered by
an SAP expert who will
explain key SAP
S/4HANA topics***.
ACCELERATED
INNOVATION
ENABLEMENT
SESSIONS***
Journey checks will help you to ensure
you move in the right direction at each
stage of your SAP S/4HANA project.
Each project phase is assessed to
provide project recommendations,
learning/enablement options and/or to
position service content.
Regular “check-ins” with you
throughout the program.
Engagement Points can be human or
digital, supporting planned and specific
events.
Key SAP S/4HANA topics regularly
delivered live to you in multiple time
zones and languages allowing for
customer Q&A.
JOURNEY CHECKS ENGAGEMENT POINTS LIVE MUST-KNOW WEBCASTS
SAP Enterprise Support Guides I IntroductionWhich delivery methods and asset types can be included in your engagement plan?
*The learning journeys and the learning programs are part of the SAP Enterprise Support value maps.
**These enablement assets are available in SAP Enterprise Support Academy and/or available through the SAP S/4HANA value map learning journeys.
***Only limited SAP S/4HANA topics are covered by the asset type Accelerated Innovation Enablement.
https://support.sap.com/en/offerings-programs/enterprise-support/enterprise-support-academy/value-maps.htmlhttps://support.sap.com/en/offerings-programs/enterprise-support/enterprise-support-academy.htmlhttps://support.sap.com/en/offerings-programs/enterprise-support/enterprise-support-academy/value-maps.html
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SAP Enterprise Support Guides I IntroductionIntroduction to journey checks*
• Quality gate checks
• A guarantee that the project will be successful, or that the project is not at
risk
• A review of project deliverables (for example blueprint, gap analysis..)
• A replacement for Premium Engagement or SAP professional services
involvement
• A commitment/stamp from SAP that your project has no issues, or that
everything is done properly
• Checks on traditional project activities
JOURNEY CHECKS ARE NOT:
Journey checks are a new, project oriented, service concept. They are positioned at critical points before, or
during the project. Each check has two parts, a questionnaire and a report.
With Journey checks, you will:
• benefit from lessons learnt from former projects
• be warned if there are signs showing you could fall in commonly known pitfalls of SAP S/4HANA projects
• save time and effort by making sure the team is informed on the latest accelerators from SAP
• receive tailored knowledge recommendations (recorded or live trainings, critical SAP notes..)
* Not every journey check will be available at the start of SAP Enterprise Support guides. Number of journey checks varies depending on
deployment options and transition paths.
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SAP Enterprise Support GuidesHow to register?
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To Register: Click on the Sign Up buttonLogon to the SAP Enterprise Support guides landing page
SAP Enterprise Support Guides Registration Process
How to register for the SAP Enterprise Support guides
Send the email to the guides mail box
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https://support.sap.com/enterprisesupport-guides
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Program Disclaimer
• The SAP Enterprise Support guides does not include consulting or other services from SAP.
• The SAP Enterprise Support guides will share the most current program information from SAP.
• Results from the SAP Enterprise Support guides are for illustrative purposes only, and are provided without warranty as to
accuracy or completeness.
• The SAP Enterprise Support guides is provided on an "as-is" basis without warranty of any kind, and subject to the "General
Disclaimer" and other terms of use stated at http://www.sap.com/company/legal/copyright/index.epx .
• Customer acknowledges, and SAP disclaims any liability resulting from or relating in any way to incomplete, non-disclosed,
and/or other missing or inaccurate information
• The SAP Enterprise Support guides is provided for informational purposes only and does not alleviate or amend customer’s
responsibility for the management, completion, function and operation of its current SAP S/4HANA implementation and/or
deployment project and initiative.
• The SAP Enterprise Support guides is delivered remotely by SAP. Customer may request on-site work; any on-site work is at
SAP’s sole discretion
• Written materials for the SAP Enterprise Support guides are available in English language only. For interactive sessions, not
all local languages will be supported.
• The SAP Enterprise Support guides is for SAP S/4HANA programs and projects only.
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SAP Enterprise Support GuidesKey Takeaways
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Key Takeaways
If you are an SAP Enterprise Support direct customer planning to transition to SAP S/4HANA, you should join the program
as early as you can.
• The best moment is several months before your first conversion or PoC, or project start
• BUT you can join up to two months before your go-live
SAP Enterprise Support guides combines existing and proven SAP Enterprise Support deliverables with a new project
driven methodology and deliverables.
• You will be invited to share your project overview in the onboarding session and discuss progress and pain-points in proactive
and reactive engagement touchpoints
• You will save time by receiving tailored learning recommendations for areas which need to be improved. You will understand the
most relevant training opportunities
• You will benefit from experience collected from former projects, and get informed of known pitfalls, through the journey checks,
at multiple stages of your project.
✓ From Discover to Prepare
✓ From Prepare to Explore
✓ From Explore to Realize
✓ From Realize to Deploy
• If you have chosen the conversion scenario, two new SAP CQC services, one for financial data inconsistencies and one for
downtime optimization are available for SAP Enterprise Support guides customers
• SAP Enterprise Support guides does not include consulting offerings. Some recommendations or warnings may highlight areas
where you would like to get assistance but SAP Enterprise Support guides will not be able to provide this. But SAP Enterprise
Support guides strongly believes that highlighting these areas will help you in your projects
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SAP Enterprise Support Guides
Demonstration
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SAP Enterprise Support Guides The onboarding session
▪ Customer ABC is about to start an SAP S/4HANA
project
▪ John (SAP) invites ABC to the onboarding call
▪ ABC explains their current project situation
▪ ABC learns how the SAP Enterprise Support guides
program can help them
▪ ABC and John discuss and agree on governance and
cadence
▪ ABC completes the SAP Enterprise Support guides
registration process after the onboarding call
Outcomes of the onboarding call:
✓ John has a clear overview of ABC’s SAP S/4HANA project
✓ ABC understands SAP Enterprise Support guides
✓ John is able to select the relevant journey check
questionnaires
https://support.sap.com/en/offerings-programs/methodologies/sap-s4hana-movement/enterprise-support-guides.html
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SAP Enterprise Support Guides The first journey checks
▪ The ABC project lead fills or dispatch the journey
check questionnaires, and send them back to SAP
▪ SAP generates journey check reports based on the
information provided in the questionnaires
▪ The ABC project lead receives the corresponding
reports and can decide which recommendations
they want to implement
Outcomes of the journey check reports:
✓ ABC learns that:• they need to empower themselves on ABAP Test Cockpit
• maximum business downtime should be discussed with the
business at the start of project
• Fiori is a key element to unlock the value of SAP
S/4HANA, and is not yet part of the project scope
✓ ABC receives prescriptive learning
recommendations on areas of improvements
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SAP Enterprise Support GuidesThe tailored and goal-based engagement plan
▪ Based on the journey check results and
what was discussed during the onboarding
call, John creates the prescriptive
engagement plan
▪ The engagement plan captures the relevant
empowerment assets and services for ABC
▪ John schedules a call with ABC to present
and discuss the engagement plan
Outcomes of the engagement plan
documents:
✓ ABC receives: • A deck which captures key elements (ABC’s
situation, governance, cadence, high-level
plan...etc)
• An Excel spreadsheet which captures the
prescriptive, detailed list of assets relevant to
their project
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SAP Enterprise Support GuidesThe detailed engagement plan
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SAP Enterprise Support Guides Next engagement points
▪ ABC and John have regular calls during the project life-
cycle as agreed during the onboarding call
▪ ABC completes the sandbox conversion and discovers
downtime issues
▪ John adjusts the detailed engagement plan and
recommends the new CQC Technical Conversion
Optimization service
▪ Close to the go-live, John schedules the relevant CQC
services “Analysis session”, “Going Live Support” and
“Verification Session”. These services are documented in
the engagement plan
▪ After the go-live, ABC and John have a final exit call
Outcomes of the next engagement points:
✓ ABC receives regular guidance through the prescriptive
engagement plan, which John adjusts as needed
✓ ABC receives support from SAP Enterprise Support guides
throughout the complete project life-cycle
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Use the Q&A panel in the Zoom webinar to ask your questions.
Ask you questions today!
Register to SAP Enterprise Support guides program at [email protected]
mailto:[email protected]
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Thank you!Stay connected. Share your SAP experiences
anytime, anywhere. Join the ASUG conversation
on social media: @ASUG365 #ASUG
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any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
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