sap alm
TRANSCRIPT
Application Life Management
& IT Management Driving Business Process Innovation while Controlling TCO, Quality, and Risk
Apichart Loapibankul Senior Solution Advisor SAP Thailand
© 2011 SAP AG. All rights reserved. 2
IT Transformation
Yesterday
Technology Focus
Back Office
High Importance
“Black Magic”
Tomorrow
Business Focus
Customer Facing
Business Criticality
Innovation
• 90% of IT projects are late Aberdeen
• 50% of IT projects are delivered over budget Gartner
• 50% of IT projects fail to meet objectives Gartner
• 30% of IT projects are cancelled Aberdeen
The Reality
© 2011 SAP AG. All rights reserved. 3
IT Process continuity and consistency
between each phase (e.g. change
management)
Improved visibility and transparency
Better collaboration between distributed IT
(Dev./Ops.), business, and partner teams
Leverages ITIL best practices
Requires manual integration and/or
customer integration
Disparate and not consistent information
for the entire life-cycle
Hinders collaboration between phases and
between business and IT
Process gaps and disruptions
How to Tackle these Challenges?
Require- ments
Design
Deploy
Build & Test
Optimize
Operate
QRM
Enhanced
ALM Require- ments
Design
Deploy
Build & Test
Optimize
Operate
Plan
Build Run
Point Solutions Integrated, ITIL-oriented ALM
With an Integrated, ITIL-based Application Lifecycle Management Approach
© 2011 SAP AG. All rights reserved. 4
Integrated Application Lifecycle Management Driving Business Process Innovation while Controlling TCO, Quality, and Risk
Improved competitiveness
Improved business process innovation and changes
Faster time-to-market
Greater reliability, performance, and functionality
Improved IT Management Processes
More responsive to business
Reduced Total Cost of Ownership
Greater reliability
© 2011 SAP AG. All rights reserved. 5
SAP IT Management offering?
Great ROI for both SAP and Non-Sap Applications
SAP Enterprise Application Lifecycle Management Provides a best-of breed &
integrated suite of tools that enable our customers to plan, evaluate, and execute their
IT initiatives. This suite facilitates:
• Faster innovation
• Reduced total cost of ownership
• Reduced risk
© 2011 SAP AG. All rights reserved. 6
Require- ments
Design
Deploy
Build & Test
Optimize
Operate
SAP
Solution Manager
Quality
And
Risk Mgmt
Application Lifecycle Management Software Extending SAP Solution Manager
Solution Documentation
Solution Implementation
Template Management
Application Incident Management
Change Control Management
Technical Operations
Business Process Operations
Upgrade Management
Maintenance Management
Landscape Transformation
Test Management
SAP Quality Center by HP
SAP Productivity Pak by ANCILE and
SAP Productivity Composer by ANCILE
SAP IT Process Automation
© 2011 SAP AG. All rights reserved. 8
Requirements Phase SAP Solution Manager and Solution Extensions overview
SAP Application Visualization by
iRise
SAP Quality Center by HP
SAP Enterprise Modeling by
Software AG
Leverage business processes documentation to testing requirements
Leverage iRise visualizations within QC requirements
Synchronization of Business
Process Models from and to
Solution Manager Project Blueprint
process hierarchy
Accelerate requirement phase
thru simulated visualization
Integrate Visualization into
Solution Blueprint
Generate Business Process
Test Path in QC with ARIS Test
Designer
Requirements Design Build & Test Operate Optimize Deploy
© 2011 SAP AG. All rights reserved. 18
Design Phase SAP Solution Manager and Solution Extensions overview
SAP Application
Visualization by iRise
SAP Enterprise
Modeling by Software
AG
Map Business Process
Models from and to IT
Enterprise Architecture &
System Landscape
Validate design
against simulated
visualization
Build & Test Design
SAP Central Process
Scheduling by Redwood
Leverage enterprise process
automation to significantly
reduce the custom code
development effort typically
required to manage
dependencies in processes
SAP Archiving
SAP Document Access
SA
P
Bu
sin
ess
So
luti
on
s
ILM
Parallel to ALM, ILM solutions aim to reduce
TCO, Improve System Performance, Mitigate
Risk on Content and Data.
Operate Optimize Requirements Deploy
© 2011 SAP AG. All rights reserved. 19
Build & Test Phase SAP Solution Manager and Solution Extensions overview
Build & Test Operate
Refresh non-productive
environments (QA/DEV/TRN)
with up to date and relevant
Test Data
Create requirements
from Business
Blueprint
Automate &
Run Test Case
SAP Quality Center by
HP
SAP LoadRunner by HP
SAP Test Data Migration
Server
Update Solution
Manager with
Test Results and
Defect
Information
Run
Performance
Tests
SAP Extended
Diagnostics by CA Wily
Bottleneck and exception diagnostics
Build
monitoring and
alerting profile
Optimize Requirements Deploy Design
HP & SAP Automation
Tools
(QTP & TAO)
SAP Productivity Pack
by Ancile
Contextually
create Business
Process
Simulation &
Training assets
Import Training Asset
to QC Manual Test
Case
© 2011 SAP AG. All rights reserved. 22
Operate Phase SAP Solution Manager and Solution Extensions overview
Operate Optimize
Cross system
(SAP & non-SAP)
workload
automation and
monitoring
SAP Central Process
Scheduling by Redwood
SAP Extended
Diagnostics by CA Wily
Root cause
analysis through
complete system &
application
landscape
SAP Process
Performance
Management by
Software AG
Monitor and manage
implemented business
processes
SAP User Experience
Management by KNOA
End User monitoring and comprehensive
reporting to improve application response
times, pinpoint training needs, adjust
business processes
Requirements Build & Test Deploy Design
SAP IT Process
automation
Automate and audit IT daily
tasks following best
practices
© 2011 SAP AG. All rights reserved. 23
Optimize Phase SAP Solution Manager and Solution Extensions overview
Requirements Build & Test Deploy Operate Optimize Design
SAP Document Access
SAP Extended ECM
SA
P B
usin
ess
So
luti
on
s
ILM
Parallel to ALM, ILM/ECM solutions aim to
Improve System Performance as well as to
Optimize and Enhance content-centric processes
Optimization of cross system
process with CPS.
An example of this is SAP
Financial Closing cockpit
Capacity Planning &
optimization of
performance bottlenecks
Align existing SAP system
landscape after business
restructuring, existing processes
updates, or the integration of a
recently acquired company
SAP Financial Closing
cockpit (FCc)
SAP Landscape
Transformation Software
SAP Central Process
Scheduling by Redwood
SAP LoadRunner by HP
SAP and OpenText in the ECM Market
A unique strategic partnership
© 2011 SAP AG. All rights reserved. 58
SAP and OpenText – 20 Years of Partnership
SAP Extended ECM
OpenText
acquires IXOS
SAP Archiving &
Document Access
SAP Invoice Management
SAP Digital Asset Management
SAP Employee File Management
SAP Document Presentment
SAP Travel Receipts Management
SAP Portal Content Management
SAP Portal Site Management
SAP ArchiveLink co-development, IXOS-ARCHIVE for SAP R/3
SAP ITS co-development (Internet Transaction Server)
SAP CRM co-development
First ISV “Powered by SAP NetWeaver”
Co-development of DoD 5015.2
certified Records Management
1992
1997
2000
2003
2007
2008
2009
2010
Co-innovation CMIS interface
2011
2012
2013
© 2011 SAP AG. All rights reserved. 59
SOLUTION EXTENSIONS
(~20)
ENDORSED BUSINESS
SOLUTIONS (~50)
ECOHUB REFERRAL
PARTNEREDGE PARTNER
SAP SOLUTION CERTIFIED
(e.g. Powered by NetWeaver, ArchiiveLink Certified, etc))
10 SAP ‘ECM by OpenText’ Solution Extensions
• Long-term roadmaps for all
products well aligned
• Dedicated, large Solution
teams
• Secure Upgrade paths
• SAP offers full maintenance
and support
• Deep technology integration
into SAP
• Committed Co-development
efforts, with numerous new
product initiatives underway
All OpenText SAP Products have Gold Standard
“SAP Solution Extension” L
EV
EL
O
F C
OM
MIT
TM
EN
T
© 2011 SAP AG. All rights reserved. 60
SAP’s ECM Portfolio:
An Expanding Partnership with OpenText
Archiving (Enterprise Library)
Secure, compliant, cost-efficient storage of information
Document Access
360 degree information access
Employee File
Mgmt
Automate HR
File
administration
and enable self
service
scenarios
Invoice
Management
and OCR
Minimize data
capture effort
and human
intervention
Streamline
accounts
payable
processes
Extended
ECM
Best-of-breed
ECM with
unique SAP
integration and
process support.
Enterprise
Records
Management
Travel Receipts
Mgmt & OCR
Automate
receipt handling
and streamline
expense
management
process
Digital Asset
Management
Optimized
management of
rich media
assets
Integrate media
into marketing
communications
Document
Presentment
Automate
document
generation and
personalization
(e.g. billing)
Content
Management
for
SharePoint
Collaborate and
work with SAP
related content
in Microsoft
SharePoint.
Information
Governance for
SharePoint
Content, DoD
5015.2 and
VERS certified
Records
Management
Portal Site &
Portal Content
Management
Powerful
Intranet/
Extranet,
document mgt,
collaboration,
authoring and
publishing
embedded into
SAP NetWeaver
Portal and
Enterprise
Workspaces
Horizontal Platform Products LOB specific Solutions
Document
Presentment
add on
Business
Correspondence
7 8
New
© 2011 SAP AG. All rights reserved. 61
Legacy System Decommissioning
Enterprise Repository
Extended ECM
Contract Management
Invoice Management
Document
Presentment
SAP HR EFM
System on
Mainframe (MVS) Control D
Praxis
E-Mail Management
Lotus note/MS Outlook
OpenText Sharepoint Webpart
MS SharePoint Portal
Opentext OTIC
Record Management
© 2011 SAP AG. All rights reserved. 62
OpenText Legacy Decommissioning –
Technical Overview for NON-SAP Systems
Historical Data
Master Data
Last x Periods of
transactional data
SAP ERP, CRM … Legacy ERP / CRM System • Mainframe (MVS)
• Siebel
• Oracle
• JDE
• Paisy
• R/2
• Host
• …
Master Data
Last x Periods of
transactional data
Data Migration by SI
Index Extraction to Z-Tables
COLD Archiving
OpenText Archive Server
OpenText
Document Access
Index stored in SAP Z-tables
Retrieval
with
Document
Access
in SAP
Small index
footprint
in SAP
Compliant
store for
bulk of
legacy data
© 2011 SAP AG. All rights reserved. 63
SAP Document Presentment – Extracting Data
CRM
ERP
Legacy
SAP PI
Mainframe
SAP Document
Presentment
Re-use and re-purpose
existing content
SmartForms, XSF data
Pre-formatted: OTF/ABAP
List, PDF
Raw data: RDI, XSF, XFP
IDoc, OTF
IDoc, XML/WebServices
XML, CSV, JDBC, JMS
Access from SAP
Central management,
monitoring & reporting
SAP Extended Enterprise
Content Management
© 2011 SAP AG. All rights reserved. 64
System Decommissioning Process
Data Transfer
Data Conversion Data Extraction
Data Profiling (Analysis)
NetWeaver ILM
Rule based storage in ILM
On-demand data retrieval
Mainframe \ Non SAP System
SAP R/3 4.6C
SAP R/3 4.0B Extract & Transfer
non-SAP
data source
Storage
Conversion
Report
Prepare
ILM-Certified Storage
Enterprise
Library
DocuLink
Local Reporting
SAP BW/BO Suite
© 2011 SAP AG. All rights reserved. 65
Legacy Decommissioning – GATX Corp (US)
BACKGROUND ● Global financial services provider ● Lease financing to customers operating rail,
marine and industrial equipment
CHALLENGE ● High administration costs through
maintenance of legacy systems ● Replacement of expensive legacy systems ● Complex and costly migration project ● Secure long term archiving of legacy data ● Avoid archiving on microfiche
OPENTEXT SOLUTION ● COLD interface for data integration from
mainframe system into SAP ● SAP Document Presentment and Extended
Enterprise Conent Management
BENEFITS ● Saved operation costs of legacy systems
1.2 Mio USD per year ● Payback period less than 6 months ● Compliance with legal regulations
“Solely through the use of OpenText ECM Suite for
SAP Solutions, the company paid for the OpenText
investment in less than 6 months by eliminating the
cost of operating and supporting our legacy system
and by eliminating the costs associated with
microfiche.”
Derek Williamson, VP, IS, GATX Capital.
© 2011 SAP AG. All rights reserved. 66
Sony Global Treasury Services
BACKGROUND ● SONY GLOBAL TREASURY SERVICES provides:
foreign exchange hedging service, re-invoicing operation, funding, financial advice and reporting
CHALLENGE ● Expensive to maintain multiple systems:
support costs, upgrades, air conditioned rooms, staffing
● Data held to meet legal or regulatory requirements ● Difficult to migrate the COBOL based system ● No single point of access to information
OpenText SOLUTION ● SAP Extended Enterprise Content Management ● Access to old information via SAP
BENEFITS ● Integrated retrieval of data from one application
via SAP GUI or SAP Enterprise Portal ● Fast access to archived 2 mio billing documents,
improving customer service ● Avoided excessive migration costs of COBOL syst. ● Seamless access to data meant end-users could
email or print invoices instantly ● Ensured compliance with regulatory and legislative
requirements
”Relying on the COBOL legacy system to
retrieve essential billing information was
becoming increasingly cumbersome – not to
mention highly inefficient.
By decommissioning the COBOL system, users
are now able to access documents held on the
OpenText storage solution via the SAP GUI –
which has speeded up the process
significantly.”
Sony Global Treasury Services
© 2011 SAP AG. All rights reserved. 68
Email Archiving
Enterprise Repository
Extended ECM
Contract Management
Invoice Management
Document
Presentment
SAP HR EFM
System on
Mainframe (MVS) Control D
Praxis
E-Mail Management
Lotus note/MS Outlook
OpenText Sharepoint Webpart
MS SharePoint Portal
Opentext OTIC
Record Management
SAP Invoice Management
© 2011 SAP AG. All rights reserved. 70
Understanding Requirements
Enterprise Repository
Extended ECM
Contract Management
Invoice Management
Document
Presentment
SAP HR EFM
System on
Mainframe (MVS) Control D
Praxis
E-Mail Management
Lotus note/MS Outlook
OpenText Sharepoint Webpart
MS SharePoint Portal
Opentext OTIC
Record Management
© 2011 SAP AG. All rights reserved. 72
Solution Overview – Invoice Management
Non-SAP
Backend
Backend
Backend
Post
Post
Post
SAP Extended Enterprise Content Management
Scanning Interpretation Process all
incoming invoices
Automatically post invoices
Process exceptions
Clearing exceptions
Comments Automatically post invoices
Resolve exceptions
Invoice Interpretation
Invoice Monitoring
Invoice Closing
Collaboration Inbox (incoming mail / fax)
Archiving
ERP
Transform
Payment
Payment
Invoice Cockpit
MONITOR WORKFLOW MONITOR AP / FI TRANSFORM PREPARE
EDI Crossgate
SAP PI (XI)
Scanning
e.g.
SAP Archiving
by Open Text
– Enterprise
Scan
FAX
Paper
SAP Employee File
Management
© 2011 SAP AG. All rights reserved. 74
Understanding Requirements
Enterprise Repository
Extended ECM
Contract Management
Invoice Management
Document
Presentment
SAP HR EFM
System on
Mainframe (MVS) Control D
Praxis
E-Mail Management
Lotus note/MS Outlook
OpenText Sharepoint Webpart
MS SharePoint Portal
Opentext OTIC
Record Management
© 2011 SAP AG. All rights reserved. 75
Scope of Solution:
SAP Employee File Management by OpenText
Capturing:
Scan, Drag & Drop
Barcode,
eMail, Self Service
Upload, Mass Import
…
Flexible
Folder Structure
HR Processes,
Follow Up, Workflow …
Secure Archiving
Integration of SAP
Documents and SAP
Interactive Forms by
Adobe
Guest -User
Access
SAP GUI Retrieval
for HR Professionals
Secure Deletion,
Retention
Management
Web Access for HR
Professionals, Manager
& Employee Self Service
Activity Logging
SAP Employee
File Management
by OpenText
Employee
Interaction Center
© 2011 SAP AG. All rights reserved. 76
HR Document Process
Imaging
Start Process
Classification
Pa
pe
r D
oc
ue
mn
ts o
r D
igit
al
Do
cu
me
nts
(Wo
rd, P
DF,
etc
.)
HR
© 2011 SAP AG. All rights reserved. 77
Selected SAP Customer List in Asia
Q&A
Contact information:
Apichart Loapibankul Senior Solution Advisor SAP Thailand Email : [email protected]
Cellphone : 081-868-5474
© 2011 SAP AG. All rights reserved. 79
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