sap cloud alm operations integration & exception monitoring · public markus bechler, sap cloud...
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PUBLIC
Markus Bechler, SAP Cloud ALM Product Management, Customer Experiences & Solutions
June 30, 2020
SAP Cloud ALM – OperationsIntegration & Exception Monitoring
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The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.
Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service
or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related
document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and
functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided
without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP
assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross
negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
Disclaimer
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Introduction
Integration Monitoring
▪ Capabilities
▪ Additional Features
▪ Architecture
▪ Configuration Aspects
▪ Roadmap
▪ Early Adopter Care Program (EAC)
Agenda
Introduction
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*This is the current state of planning and may be changed by SAP at any time.
Different strategic operations platforms for different target groups
Three strategic platforms to match customer reality!
SAP Cloud ALMavailable for hybrid customer solutions
SAP Focused Runavailable for hybrid customer solutions
SAP Solution Manageravailable for hybrid customer solutions
+SAP
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SAP Cloud ALM – A brand-new, cloud-based ALM offering
For the intelligent enterprise
• for cloud-centric customers
• Manages cloud and hybrid solutions
• Supports all components of the Intelligent Enterprise
In the public cloud
• Rethought, newly designed, and built
on modern cloud technology
• Immediate consumption, always up to date
• Cost-efficient for customers
is cloud-native and open
SAP Cloud ALM
Fair Usage rights included with SAP Enterprise Support, cloud editions
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SAP Cloud ALM for Operations – Planned functional scope
Consistency
Check Service
Exception
Monitoring
Service
Use case
services
Re-use
services
Infrastructure
services
Cross use
case services
Performance
Monitoring
Service
Integration
Monitoring
Service
Synthetic User
Monitoring
Service
Real User
Monitoring
Service
Business Process
Monitoring
Service
Job
Monitoring
Service
Alert Management
Service
Operation
Automation
Service
Analytics &
Intelligence
Service
Data Collection
Push Service
Data Collection
Pull Service
Landscape
Management
Service
Notification
Management
Service
Business Process
Improvement
Service
Configuration
Monitoring
Service
Business Service
Management
Service
Health Monitoring
Service
Root Cause
Analysis
Service
Intelligent Event
Processing
Service
Available with SAP Cloud ALM in May 2020
Integration
Monitoring
Service
Exception
Monitoring
Service
Integration Monitoring
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What is Integration Monitoring?
▪ Ensures reliable data
exchange processes at
application level in cloud-
only and hybrid
scenarios
▪ Provides end-to-end
monitoring across
SAP cloud services
and applications based
on SAP Passport
mechanism
▪ Closes gap between
business and IT during
issue resolution process
(technical issue vs.
business issue)
SAP Cloud ALM
Integration
Monitoring
Cloud
On-Prem
SAP Cloud Platform
Integration
SAP
S/4HANA
SAP S/4HANA
Cloud
Capabilities
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Which use capabilities are covered by Integration Monitoring?
Tracking
Monitoring
Alerting
Analytics
Search and track single
messages based on specific
business context attributes
like Order Number or
Campaign ID.
Get a detailed status
overview per cloud service or
application on
incoming/outgoing messages
for different interfaces
Inform integration scenario
owner about critical issues
during data exchange. Get
an overview on scenario
related alerts. Use forward
navigation to analyze the
alerts in the Alert Inbox.
Get an overview on
historical data for the
different integration types to
identify trends and compare
different time periods.
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Integration Monitoring – Alert handling
Alerting
Are there integration scenario related issues?
Is the problem already known?
How can I correct the problem?
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Integration Monitoring – Monitoring of integration scenarios
What is the current status of my integration scenario?
Monitoring
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Integration Monitoring – Tracking of business documents
Tracking
Where is my message?
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Integration Monitoring – Embedded analytics
How can I improve my integration scenario?
Analytics
*Analytics
*This is the current state of planning and may be changed by SAP at any time.
Integration Monitoring Demo
Additional Features
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Embedded Exception Monitoring
Get an overview on the integration relevant
exceptions in your cloud scenarios & services
and check which area currently has the highest
number of issues.
Drilldown for a specific category to see all single
exceptions for the specified time range and
scope.
Exception Monitoring Demo
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Advanced Scope Selection
Services – Open the application for all services
which you like to monitorScenarios – Open the application for your scenario
which you like to monitor
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Embedded Documentation
Open the embedded documentation by pressing the button:
Architecture
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Architecture
Big Picture
Inte
gra
tio
n
Mo
nit
ori
ng
IM
Application
Event
AssemblerNormalized
Event Store
La
nd
sc
ap
e
Ma
na
ge
me
nt C
lou
d P
rod
ucts
IM API
Cloud Service 1
Cloud Service 2
Cloud Service 3
pull
push
Import from LIS
End-user Input
Registration via Cloud Service
IM API
IM API
Message ID = 123
TransID=abc
Message ID = 231
TransID=abc
PrevCompID=CS1
Message ID = 321
TransID=abc
PrevCompID=CS2
Configuration Aspects
Expert Portal
Connecting a Push based Cloud Service
SAP SuccessFactors as an example
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Connecting a push based Cloud Service
Step 1:
Logon to the corresponding SAP SuccessFactors tenant and open the
Integration Monitoring Registration application.
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Connecting a push based Cloud Service
Step 2:
Enter the necessary information such as Endpoint, OAuth URL, Client ID and
Client Secret. After entering the information press the button Register. For
more information please see SAP Help Portal: Enabling SAP Cloud ALM APIs
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Connecting a push based Cloud Service
Step 3:
Check in the Landscape Management application if the registration was successful.
Pull based cloud services can be added manually or via an import function to our Landscape Management!
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Connecting a push based Cloud Service
Step 4:
Choose the not configured cloud service from the
scope selection and open the configuration panel.
Step 5:
Switch the data collection toggle from off to on.
Simple configuration of cloud services!
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Optional: Advanced Service Configuration
Configuration at category level
Alert configuration at interface level
Scenario Configuration
Roadmap
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2011*
SAP Cloud ALM for Operations – Integration Monitoring
Roadmap
2008*20052002
Capabilities
▪ Monitoring of end-to-end
message flows
▪ Searching & Tracking for single
message artefacts
▪ Flexible alerting based on
different grouping criteria
▪ Embedded Exception
Monitoring (Pull based
Scenarios)
Content – Integration Monitoring
▪ SAP S/4HANA Cloud
▪ SAP Cloud for Customer
▪ SAP Cloud Platform Integration
Integration Flows
Content – Exception Monitoring
▪ SAP S/4HANA Cloud
Data Replication Framework
Asset Central Foundation
Integration Errors
▪ SAP Cloud Platform Integration
Integration Flow
Deployment Failures
Content – Integration Monitoring
▪ SAP Marketing Cloud
▪ SAP Concur
▪ SAP SuccessFactors
Content – Exception Monitoring
▪ SAP Cloud Platform (Neo)
Java Application Log Errors
Alert Notifications
▪ SAP Cloud Platform (CF)
Alert Notifications
▪ SAP SuccessFactors
Execution Manager (Integration,
Scheduled Jobs)
Capabilities
▪ Push support for Exception
Monitoring
Content – Integration Monitoring
▪ SAP Ariba
▪ SAP Fieldglass
▪ SAP Asset Central Foundation
Content – Exception Monitoring
▪ SAP API Management
▪ SAP Marketing Cloud
Content – Integration Monitoring
▪ SAP Ariba
Enhancements
▪ SAP SuccessFactors
Enhancements
▪ SAP S/4HANA On-Premise
▪ SAP Business Suite
Content – Exception Monitoring
▪ SAP Analytics Cloud
▪ SAP Cloud Platform (CF)
Application Log Errors
*This is the current state of planning and may be changed by SAP at any time.
Early Adopter Care Program
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Early Adopter Care process and timelines
June July August September
RTC / EAC start
(29. May 2020)
EAC end
(31. August 2020)
Wave 1: 10 customers Wave 2: +20 customers Wave 3: +40 customers
Go to the SAP Cloud ALM Customer Influence Portal
▪ Review prerequisites
▪ Select the “Register as customer” link
▪ Complete the SAP Cloud ALM Online Scoping form
Once your form is received the SAP Cloud ALM team will review and advise on next steps.
May
Thank you.
Contact information:
Markus Bechler
Markus Bechler, SAP Cloud ALM Product Management, Customer Experiences & Solutions