sales insider issue 8
DESCRIPTION
Sales insider issue 8TRANSCRIPT
Opportunity for Innovation Insider The
i8
Intro Strategic
Planning The Self Assessment
Assessment Implementation
Assessments Require Time as you want to spend may be it takes
5-10 minutes or may be it takes a little longer
The point is.. you don’t have to spend half a day on it
of course the more
TIME& EFFORT you put into it,
the more you’re likely to get out of it
Sales C1
Maker
Sales Basics
Your Way to A Successful Sales Call What is The objection?
Listen to the entire objection, pause for three seconds before responding, remain calm and not defensive, then Meet the objection with a question in order to find out more
Complete the six-step process?
Listen Define
Rephrase Separate
Present Solution Close or Next Step
Sales Excellence
Customer Handling Techniques The Complaint Is a Gift
Customer Complaints are Inevitable If you run a business that sells to the public no matter how great your
goods or services are the old adage will eventually be proven true
You cannot please 100% of the people 100% of the time
When one of your customers complains, handle it by giving their complaints your full attention so that you can resolve the issue
There is an adage in our Retail called: Because..
The Complaint is a
Tricks Sales
C2
The best salespeople know that if they set customer expectations low, when the product
or service is delivered the customer will be
blown away with the experience
Sales Tricks
t8 Under Promise &Over Deliver
And that's exactly how you
want to be positioned for
your next call with that
Customer
Experience Sharing
C3
Imagine someone you think is an Ideal Coach
What characteristics do they demonstrate? Supportive, Interested, Available, Good listener, Not judgemental, Aware
Self-aware, Pays attention, Remembers, Honest and Goal-focused
You Don’t Need To Be An EXPERT To Be An Effective Coach Just help your coaches by being there, only offer advice if requested
Sharing Experience
The Idol Coach
Ideas Generator
C4
Because Everybody Have the Opportunity to CREATE
Ideas In Retail Innovation Will Change The Way You Shop
Ideas Generator
Mobile app lets Retail Store Shoppers skip the checkout lines
The convenience buying items can be hampered by long queues So in future RETAIL SHOPS can allows shoppers to browse, scan and buy products
all through their phone, skipping the queues is an appealing prospect for many which uses customers email addresses to deliver purchases
rather than the traditional home or work address
Yes.. May Be The Smart Phones will Change Everything Some Day
People Recognition
C5
Heroes Of The Month & Retail Champs
People Recognition
Certificate of Appreciation Heroes of the Month
Mina Dous Sharm EL-Shiekh Store
In appreciation of your outstanding sales
performance in July 2014
R1
Thank You
Certificate of Appreciation Heroes of the Month
Mohamed Fayez Haggag Damanhour Store
In appreciation of your outstanding sales
performance in July 2014
R2
Thank You
Certificate of Appreciation Heroes of the Month
Reem Fathy Dumiat Store
In appreciation of your outstanding sales
performance in July 2014
R3
Thank You
Certificate of Appreciation Heroes of the Month
Haitham Mohamed-El Amin Qena Store
In appreciation of your outstanding sales
performance in July 2014
R4
Thank You
Certificate of Appreciation Heroes of the Month
Ziad Hemid Hurghada Store
In appreciation of your outstanding sales
performance in July 2014
R5
Thank You
Certificate of Appreciation Heroes of the Month
Islam Abbas-ElGhatwary Dumiat Store
In appreciation of your outstanding sales
performance in July 2014
R6
Thank You
Certificate of Appreciation Heroes of the Month
Rasha AbdElRehim-Radwan Sohag Store
In appreciation of your outstanding sales
performance in July 2014
R7
Thank You
Certificate of Appreciation Heroes of the Month
Khaled Saad Dumiat Store
In appreciation of your outstanding sales
performance in July 2014
R8
Thank You
Certificate of Appreciation Heroes of the Month
Shady AbdElFatah-ElGaly Miami Store
In appreciation of your outstanding sales
performance in July 2014
R9
Thank You
Certificate of Appreciation Heroes of the Month
Mohamed AbdElHamid-AbdElRehim Qena Store
In appreciation of your outstanding sales
performance in July 2014
R9
Thank You
All the Success MoatazBellah Magdi