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TRANSCRIPT
Jean-Louis Baffier Senior Area Vice President Europe, Middle East and Africa @jlbaffier
Grow Sales Faster
Safe Harbor“Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This presentation contains forward-looking statements, the achievement or success of which involves risks, uncertainties, and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. The risks and uncertainties referred to above include – but are not limited to – risks associated with possible fluctuations in our financial and operating results; our rate of growth and anticipated revenue run rate, including our ability to convert deferred revenue and unbilled deferred revenue into revenue and, as appropriate, cash flow, and our ability to grow deferred revenue and unbilled deferred revenue; errors, interruptions or delays in our service or Web hosting; breaches of our security measures; the financial impact of any previous and future acquisitions; the nature of our business model; our ability to continue to release, and gain customer acceptance of, new and improved versions of our service; successful customer deployment and utilization of our existing and future services; changes in our sales cycle; competition; various financial aspects of our subscription model; unexpected increases in attrition or decreases in new business; our ability to realize benefits from strategic partnerships; reliance on third-party computer hardware and software; the emerging markets in which we operate; unique aspects of entering or expanding in international markets; our ability to hire, retain and motivate employees and manage our growth; changes in our customer base; technological developments; regulatory developments; litigation related to intellectual property and other matters, and any related claims, negotiations and settlements; unanticipated changes in our effective tax rate; factors affecting our outstanding convertible notes and credit facility; fluctuations in the number of shares we have outstanding and the price of such shares; foreign currency exchange rates; collection of receivables; interest rates; factors affecting our deferred tax assets and ability to value and utilize them, including the timing of achieving profitability on a pre-tax basis; the potential negative impact of indirect tax exposure; the risks and expenses associated with our real estate and office facilities space; and general developments in the economy, financial markets, and credit markets. !Further information on these and other factors that could affect the financial results of salesforce.com, inc. is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including our most recent Form 10-K. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor. !Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available. !
Connect with Your Customers in a Whole New Way
Sales Service
Marketing
Community
Analytics
Apps
Grow Sales Faster
Sales
Sales Cloud: #1 by Every Measure
Analysts
Awards
Customer Success#1
You Inspire Us to Innovate Faster
120,000+IdeaExchange Points
Duplicate Alerts and Blocking Contacts on Multiple Accounts Custom Lookups on Activities
Contact Intelligence
Salesforce1 Task Reminders
Sales Path Wealth Management & Retail Banking Solutions
Salesforce1
Multiple Accounts on Contacts
Work.com
Forecasting Adjustments to Sales
Account Intelligence
Work.com
Location-Based Task Reminders
Excel Integration
Customizable W
Salesforce1 Lead Convert
Analytics Cloud for Sales Forecasting Adjustments for Reps
Interactive Filtering on Reports
Gmail Integration
Salesforce1 on Windows MobileSales Reach
Salesforce1 Offline EditForecast Aggregation Salesforce Apps for Office
Opportunity Territory AssignmentNew Desktop Experience Exchange Integration
Report Notifications
Geo Location and Mapping
Duplicate Alerts and Blocking Salesforce1 Calendar
Task Templates Recurring Task Sync
Notes
End of Day Summary Territory Forecasting
Salesforce1 Reports
Projects
Subtasks
Charts on Today
Territory Maps
Roadmapsales cloud
Orders
Mobile Communities for Sales
Multiple Forecast Types
Custom Forecast Views
Overlay Forecasts
Floating Report Headers
Repeating Tasks
Custom Opportunity Splits
Salesforce Files Sync
Topics for Objects
Announcements
Publisher Actions for Groups
Salesforce for Outlook Publisher Actions
Custom Activity Reports
Historical Trending for Collaborative Forecasts
Split Details in Forecasts
Goals, Coaching, & Skills in Salesforce1
Sales Skills
Folder Pins in Reports
Dashboard Drill Down
Sort Report Data
Visualforce Dashboard Components
Mobile Task Experience
Notes (Pilot)
Custom Field Forecasts
Adjustment Notes in Forecasts
Lead Convert in Salesforce1 (Beta)
Import Contact from Device
Dupe-blocker (Pilot)
Salesforce for Exchange Contact and Event Sync
Salesforce for Outlook Save Email Attachments
Files Connect
Territory Management 2.0
Smart Filters on Badges
Sales Cloud Overview Video
Sales Has Always Been About Connections
Hard to Connect When You’re Focused on Non-Sales Activities
Sales Teams Need to Shift Behavior
How do you grow sales faster?
What if you could…
grow your accounts faster
find new customers faster
and close deals faster
…from anywhere?
Reinvented to Grow Sales Faster
NEWIntroducing Sales Cloud1
SmarterFaster Unstoppable
MS Office
Sales Analytics
Territory Management
S1 Mobile
Sales Data
Sales Reach
Sales Path
Work.com
Leading electronic motorcycle manufacturer
Founded in 2006 in Santa Cruz, California
Connected motorcycles send data to dealers
Uses Sales Cloud to manage all dealer relationships, nurture leads, and enable dealers with digital sales aids
Video
Sales Cloud Demo
Understand your business like never before
Engage your prospects, customers, and employees
Be Productive from anywhere
Be Productive from anywhere
“By 2016, 55% of salespeople will access sales applications exclusively through
smartphones or tablets”
Source: Gartner, “Mobile Devices Are a Major Disrupter for Sales Applications” November 13, 2013
Mobile Access and Apps Drive Productivity
Research Call Log Call CloseDeal
TakeNotes
Assign Task
Mobile Access and Apps Drive Productivity
CoaCLog SigNoAssi
C C
A
L N
S
R C
AL N
S
Mobile Access and Apps Drive Productivity
Research Call
Assign Task
Log Call Notes
Sign Deal
Introducing: Sales Cloud Productivity AppsSell Faster from Anywhere
Available on:
NEW
Today Notes EventsTasksNews
Announcing: Sales PathNEW
Designcustom sales processes
Guideaccording to sales stage
Spotlightmost relevant information
Optimized for Every Form Factor
Understand your business like never before
Salespeople Can’t Get the Insight They Need
Not accessible on my phone
Not easy to find answers
Not connected to my business
?
Understanding Your Business is Critical to Sales Success
What product should I sell the customer?
How do I exceed my sales quota every time?
What is the health of my team’s pipeline?
Why do we lose deals?
Salesforce Analytics Cloud for SalesNEW
Everyone:Any sales person can get answers instantly
Mobile:Your business metrics in the palm of your hand
Actionable:Easily go from insight to action
Introducing: Enterprise Territory ManagementQuickly roll out perfect sales territories
Definehigh performing sales territories
Alignterritories according to your objectives
Optimizesales coverage without help from IT
NEW
Now, You Can Forecast on Anything
Forecaston any custom field
Adjustyour forecast and take notes
Creditoverlay teams in complex deals
Engage your prospects, customers, and employees
Announcing: Sales ReachEmpower reps with their own marketing machine to accelerate sales
NEW
Powered by
pardot
Trackthe online activities of every lead from anywhere
Marketto top prospects using micro campaigns
Engage1:1 with prospects through communities
Drive Top Sales Performance with Work.com
Powered by
work.com
Findexperts fast with sales skills
Coachmore intelligently with alerts
Rewardwinning behaviors with open rewards
Volkan Biçer Co-Founder - Managing DirectorMobilike
Agenda
14:00 - 14:45 Sales Cloud: Connecting Your Team to Grow Sales
14:45 - 15:00 Break and Partner Expo
15:00 - 15:45 Service Cloud: Transforming Customer Service
15:45 - 16:30 Marketing Cloud: Transform Customer Journeys with 1:1 Marketing
16:30 Closing Cocktail
Thank you