safety guidelines clip- hurricane preparedness · 2018-09-27 · safety guidelines clip- hurricane...

Safety Guidelines (Preparation)

Safety Guidelines Clip- Hurricane Preparedness

There are many locations in geographic areas that are prone to hurricanes. Hurricane season is June 1 – November

30, so preparation for a hurricane begins in June. Review shut down procedures as well as the Emergency Response

Guidelines section on hurricanes. Check your inventory of necessary supplies and perform a test or training

installation of the storm shutter system, if the theatre is so equipped.

The theatre’s specific plan of action (which is located in the theatre’s Building Book) is executed as soon as the

possibility of a hurricane is announced. This announcement often takes place many days in advance of the actual

storm. All of the guidance in the previous section, “When Do I Close the Theatre” applies – there is just more time

to prepare. Employee and Patron safety is the first priority. Make decisions based upon the safety of people, and

then where possible protect the property and minimize downtime. Items to address:

1-Review shut down procedures, the Emergency Response Guidelines, and the theatre’s specific plan.

2-Update the management and staff contact list, noting whether they intend on evacuating. Inform the staff that if

we take little or no damage we will need everyone available to reopen as quickly as possible. There will be many

Guests looking for a diversion. Safety first, but we want to be able to provide that diversion if possible.

3-Inspect roof drains and rain gutters closely to ensure there are no clogs and that they are flowing freely.

4-Inspect the roof for obvious damage that could result in leaks.

5-Inspect HVAC equipment and vents to ensure that they are securely anchored. The HVAC repair vendor should

ensure the doors on the equipment are screwed shut and, if necessary, remove satellite dishes from their mounts and

store them inside the theatre.

6-Inform all necessary departments.

7-Where necessary, install plywood over windows and install the shutter system.

8-Remove any loose items from the lobby, entrance vestibule, and parking lots.

9-Make sure outdoor signs are tight and properly braced.

10-Protect projectors, computers, electronics, and concession equipment with plastic waterproof covering.

Disconnect the exhaust vents from the projectors and use tubing to redirect them into a suitable receptacle

11-Remove anything of value from the floor on the main level in case of flooding.

12-Have cash on hand for post-storm needs such as supplies, food, contractor pay, etc. Put any critical paperwork

needed to run the theatre in the safe and cover it with plastic. Ensure that there is a good battery to operate the safe.

13-Shut down all non-essential and non-critical electrical equipment (as conditions warrant).

The following websites are useful for information on protecting both the home and the workplace.

National Weather Service http://www.nhc.noaa.gov/

Red Cross http://www.redcross.org/services/disaster/keepsafe/readyhurricane.html

Federal Emergency Management Agency http://www.fema.gov/hazards/hurricanes/

http://www.nhc.noaa.gov/

http://www.redcross.org/services/disaster/keepsafe/readyhurricane.html

http://www.fema.gov/hazards/hurricanes/

Emergency Response Guidelines- During & After Events

TABLE OF CONTENTS

Introduction 4

General Information 6

Emergency Information 6

Emergency Telephone Listing 7

Definitions 8

Procedures 10

Evacuation 10

Shutdown Checklist 11

Dealing with the Media 12

Procedures Review 13

Emergency Response 14

Critical Injury or Death in the Workplace 14

Contagious Disease 16

Hazardous Material Incident 18

Fire or Explosion 20

Utility Emergencies 22

Severe Weather 25

Flood 27

Hurricane 30

Tornado 32

Robbery 34

Demonstration (Protest) 37

Bomb Threat 39

Violence in the Workplace 43

Earthquake Plan 45

Review 47


FIRST STEPS TO TAKE IN A DISASTER OR

EMERGENCY!

If you consider a situation to be a disaster or emergency (e.g.,

employee death, critical injury to a human being, fire or

explosion, demonstration, robbery resulting in violence in the

workplace that results in critical injury or death, etc.) or any

event that results in the need to shut down a facility during

normal operational hours:

Call 911 First!

And request that local emergency services respond to the scene.

Next, call the Company Emergency Response Hotline at:

1-XXX-XXX-XXXX

The Emergency Response Team Member answering the call will have

questions designed to help Company’s Emergency Response Team

understand the extent and circumstances of the situation.

If necessary, members of the Emergency Response Team will make

arrangements to travel to the scene to assist management until the

crisis is resolved and the facility is back to normal operation.

Remember, your initial call to the Emergency Response Hotline

should be made after you have called local emergency services and

requested their assistance to contain and control the situation

(i.e. Police, Fire, Ambulance, etc.)

SCOPE AND APPLICABILITY

This plan applies to all of the Company’s movie theatres and video

stores, pizza restaurants, etc., hereinafter referred to as

“facilities”, domestic and international. It also includes

Regional Offices, Corporate Offices, Warehouses, etc. and any

other locations owned, operated or leased by the Company.


GENERAL INFORMATION Emergency Information

Facility Number ______________________ No.____________

Supervisor ______________________ No.____________

Facility Address ______________________________________

City _______________ State__________

Designated Assembly Area ________________________________________

EMERGENCY RESPONSE HOTLINE 1-XXX-XXX-XXXX

ALARM COMPANY INFORMATION

Burglar Alarm Co. ___________________ Phone No. _______________

Fire Alarm Co. ___________________ Phone No. _______________

EMERGENCY TELEPHONE NUMBERS

Police __________________ Fire ___________________

Ambulance __________________ Health Dept. _________________

HAZMAT______________________

UTILITY COMPANY INFORMATION

Phone Co. _______________________ Electric Co. _________________

Water Dept. _____________________ Gas Co. ______________________

MISCELLANEOUS RESOURCES

Generator Leasing Co. _____________________ Phone No. ___________

Snow and Ice Removal Co. __________________ Phone No. ___________

Glass Repair Co. __________________________ Phone No. ___________

Bio Medical Clean Up Co. __________________ Phone No. ___________


Emergency Telephone Listing

Insert the Name and Home Phone Numbers of the following

personnel for your facility:

EMERGENCY RESPONSE HOTLINE 1-XXX-XXX-XXXX

Facility Manager _____________________________

Assistant Manager _____________________________





Regional Manager _____________________________

Home Office XXX-XXX-XXXX

IMPORTANT REMINDER

REMEMBER, IN THE EVENT OF AN EMERGENCY OR DISASTER, ALWAYS CALL

THE EMERGENCY RESPONSE HOTLINE IMMEDIATELY AFTER MAKING THE

NECESSARY ON-SCENE CALLS TO EMERGENCY SERVICES SUCH AS LOCAL

POLICE, FIRE, AMBULANCE, ETC.


Procedures/Checklists

EVACUATION- During Event

In the event of an emergency or disaster that requires the complete

evacuation and/or shut down of your facility, it is important that

you have completed the items on this checklist:

EVACUATION

1. You will need approval from your Supervisor unless it in

mandated by local authorities and/or must be done

immediately.

2. Make sure that the evacuation is of an orderly fashion.

Announce the evacuation in a professional, calm manner.

Try not to use words like “fire” or “bomb”. Inform

customers that there is a small problem and we need to

empty the building, for a short period of time. Use the

following phrase: “We are experiencing an emergency

situation which requires that everybody leave the

building. Remain calm and please walk to the nearest

exit, there is no need to run”.

3. Open all of the exit doors in order to assist in the

evacuation. Gave a manager or employee posted at all of

the doors to provide assistance to customers.

4. Employees will evacuate along with customers. Your

facility should have a designated assembly area where

employees and customers can gather during an evacuation.

All employees should be informed where to assemble in

case of evacuation.

5. Manager(s) will endure that everyone has left the

building. Ensure that all disabled, hearing, or

visually impaired persons have evacuated. Manager(s)

will go to the assembly area and account for all

employees.


Shutdown Checklist- During Event

In the event you are forced to shut down a facility, use these

recommended procedures:

1. It is important to always be systematic when shutting down or

restarting utilities, projection equipment or facility

systems. Restart all systems and equipment slowly, trying to

prevent electrical surges.

2. Turn off projection equipment, unplug other large equipment

and turn off breakers to refrigeration equipment. (This will

eliminate the possibility of damage to equipment due to power

surges when power is restored.)

3. Cover and store all food products. After they are stored,

refrain from opening coolers or freezer, to help maintain

their temperature.

4. If time permits, close out all cash drawers as if you were

closing for the day. If not, leave the drawers in the

register, but insure that they are closed completely.

5. Call the alarm company, if the facility is so equipped, and

inform them that you are evacuating the building and that no

one will be in the facility until further notice.

6. Ensure that everyone has evacuated the building. Check all

possible locations. Look for those disabled, hearing or

visually impaired persons who may need assistance.

7. Make sure all doors are closed and locked.

8. Set the alarm as you leave, if the building is being left

secured.

9. Report to the designated assembly area. Check to make sure

that all employees on duty are present.

10. Consolidate equipment such as computers in a secure location

such as an office. Leave an emergency closing message on the

facility’s answering machine.

11. Notify your Supervisor when you have completed the shut down

and evacuation.


DEALING WITH THE MEDIA- During Event

In the event the media visits your facility:

1. They are to be welcomed and treated as any other customer.

2. The Company does not allow video taping, photography, or sound

recording inside the facility. You may state this politely

to news media and ask them to please remove the recorders or

cameras from the premises. Do not put your hand on the camera

lens. You may assume that a camera is running any time it is

inside of the facility. You may also assume there is no such

thing as “off the record”. If you do not want to hear it or

see it on the 6 o’clock news, don’t say it.

3. In response to inquiries from the news media, reply “that you

are not an authorized spokesperson for the Company”. If

questions persist, refer them to the Director of Corporate

Development at the Home Office. Avoid saying “no comment”.

4. It is all right to ask to whom you are speaking, for a

telephone number where you can call them back or verify who

they are, to ask what the story is about. You are under no

obligation whatsoever to answer a reporter’s questions.

5. Report to the Emergency Response Team any media inquiries.


SITUATIONS Hurricane

A hurricane is a severe tropical cyclone with winds recording

75 miles per hour or more originating in the tropical regions

of the Atlantic Ocean, Gulf of Mexico, or Caribbean Sea. The

National Weather Service is responsible for issuing weather

warning to the public. Radar and weather equipment enable us

to have several hours’ notice of an oncoming hurricane.

You should pay particular attention to radio or television

reports when severe or threatening weather conditions exist.

Personnel hearing reports of hurricane conditions should

immediately notify facility management. Management should

then take the following steps:

INITIAL RESPONSE- DURING EVENT

1. Obtain verified information about the hurricane.

2. Contact your supervisor to discuss possible options to

prepare your facility storm conditions and possible

evacuation.

3. Contact the Construction Department for details on how to

prepare your building for an oncoming hurricane. If your

facility is in an area susceptible to hurricanes, you should

have a vendor that can supply necessary material needed to

prepare the building for a storm. Glass companies often have

temporary board-up service. Vendor’s

telephone:_________________________.

4. If you are unable to contact your Supervisor or Construction

Department, call the Emergency Response Hotline at 1-XXX-XXX-

XXXX.

5. If necessary, coordinate with utility companies in shutting

down utility lines or systems that might present an additional

hazard.

6. If hurricane conditions appear imminent, it may be necessary

to close the facility early and precautionary evacuation may

be initiated. Evacuation routes can flood from rising tides,

do not get caught. Early closing and evacuation should be

approved by a supervisor if time permits. If the decision is

made to evacuate, all personnel will leave the facility.


7. Employees should be informed of what media source will be

utilized for further information concerning facility closing

(e.g., television or radio)

8. Manager(s) will ensure that the building has been completely

evacuated and then leave the facility.

9. As conditions permit, inspect the facility for damage.

10. Refer to “Utility Emergencies” section of this manual if

necessary.

11. Recall personnel when the hurricane notice has been

terminated or when conditions are safe.

12. Coordinate utility start-up procedures (if necessary) with

personnel, utility companies, and the Fire Department.

Secondary Response- After Event

1. If the facility sustained damage or any injuries occur,

Management should call the Emergency Response Hotline at 1-

XXX-XXX-XXXX. Your Supervisor and other key personnel will be

notified of the situation by the Hotline Operator.

2. Manager(s) will maintain a written record of all events that

occur during the incident, including action taken, decisions

made, personnel involved, etc.

3. If possible, a photographic or video record should be taken.

4. Manager(s) should make arrangements to have clean-up

completed if necessary.


Tornado

The National Weather Service is responsible for issuing

weather warnings to the public. A tornado watch means that

conditions are right for tornadoes to develop. A tornado

warning means that a tornado had been sighted in the area.

Your local Emergency Management Office may have a weather

spotter network established to monitor the sky for tornadoes.

If possible, your facility should participate in the network.



Personnel learning of a tornado warning or sighting a funnel

cloud should immediately notify facility management.

Management should then take the following steps:


1. Obtain verified information about the tornado via radio,

television or NOAA radio.

2. Manager(s) should notify customers and personnel of the

tornado warning or sighting, and ask that stay inside the

facility until the tornado has passed or the warning is

lifted.

3. Those customers inside auditoriums should remain there.

Those customers in the lobby areas should leave the lobby and

seek shelter in an auditorium. Our buildings are constructed

of masonry, and are structurally solid, making the

auditoriums the most practical shelter for large groups of

people.

4. Manager(s) will ensure that all customers and personnel in

the facility have found shelter and are congregated in safe

locations throughout. Avoid the lobby, as the doors have

glass panels which can break and send glass flying. It is

important to encourage customers to remain inside the

facility. (The least desirable place to be during a tornado

is in a motor vehicle.

5. If conditions are safe and time permits, entrance and exit

doors should be propped open to vent the building.

6. If necessary, Manager(s) will coordinate shutdown procedures

of gas, electrical, and water systems if a hazard exists.


7. As conditions permit, inspect the facility for damage.

8. Recall sheltered customers and personnel when the tornado

notice has been terminated or when conditions are safe.


facility personnel, utility companies, and the Fire

Department.


1. If the facility sustained damage or any injuries occurred,

management should call the Emergency Response Hotline at 1-

XXX-XXX-XXXX. Your Supervisor and other key personnel will

be notified of the situation by the Hotline Operator.



made, personnel involved, etc. If possible, a photographic

or video record should be taken.


completed.


Earthquake Plan

During a major earthquake, you can expect:

1. Extreme noise.

2. Loose objects will fall and/or break (e.g., ceiling tiles,

lights, speakers, dishes and inventory).

3. Loss of utilities (lights, telephones, HVAC, etc.)

4. Exterior windows may break, causing shattered glass and

strong drafts.

Your biggest dangers are:

Falling objects

Fires (from broken natural gas lines, electric short

circuits, etc.)

Breaking glass from windows and falling objects.

Your chances of surviving an earthquake ore excellent. Taking the

following precautions during a major earthquake may prevent

serious injury to customers, employees, and yourself.


1. STAY CALM AND SEEK COVER.

2. If indoors, stay there. Get under a counter, table or desk.

Get away from outside walls and the glass windows in the

facility front.

3. If outdoors, get into an open area away from trees, buildings,

walls and power lines.

4. If driving, pull over to the side of the road and stop. Stay

inside the vehicle until shaking is over.

5. Prepare for aftershock: Move or provide restraints for

merchandise, product, or supplies that could fall causing

injury or damage. Secure computer terminals and registers.

6. Try to calm and reassure distressed employees and customers.


7. After the earthquake, check for injuries and administer first

aid if necessary. If phone service is still available, Dial

911 and advise appropriate authorities (police, fire,

ambulance) of emergencies.

8. Check the facility for fires and broken glass. If the

electricity is off, do not light a match or turn on a switch

because of the danger of leaking gas.

9. Manager(s) should initiate utility shutdown procedures if

necessary.

10. Listen to radio for instructions from public safety

officials.

11. The telephone should be used for emergency situations only.

12. All employees should stay in the facility until government

authorities say it is safe to leave the building.


1. If the facility sustained damage or any injuries occur,

management should call the Emergency Response Hotline at 1-

XXX-XXX-XXXX.






completed.


Flood

Slow developing floods can interrupt power, damage buildings,

and make roads impassable. People may be stranded at your

facility if precautionary evacuation is not undertaken.

Impassable roads and loss of power may disrupt or halt all

types of services at your facility until flood waters recede

and utilities are restored. If your site becomes inundated,

significant damage to equipment, inventory, and vital records

may occur if proper measures are not taken. Structural damage

is possible from the pressure of the water and from debris

floating in the current, although this can be lessened

somewhat under certain circumstances with sandbagging or

similar flood abatement measures.

If your facility is in or near an area that is susceptible to

flash flooding, be aware of the possible danger and take

adequate precautions to protect persons on site. Your local

emergency management office (___) ___-_____ has information

on flooding in your area and can determine whether your

facility is susceptible to flooding.



Personnel hearing reports of a flood watch or warning should

immediately notify facility management. Management should

then take the following steps:


1. Obtain verified information concerning flood conditions in

your area via radio, television, or NOAA weather radio.

2. If situation permits, management will have all vital records

and equipment removed from site or elevated to protect them

from flood waters.

3. Have personnel on site block openings that may be susceptible

to flooding (e.g., sandbagging around doors).

4. If necessary, coordinate with utility companies is shutting

down utility lines or systems that might present an additional

hazard.

5. If flooding appears imminent, it may be necessary to close

facility early and a precautionary evacuation may be

initiated. Early closing and evacuation should be approved


by a Supervisor if time permits. Note: If the decision is

made to evacuate, all personnel will leave the facility will

be left unattended.



(e.g., television or radio).

7. Manager(s) will ensure that the building has been completely

evacuated and then evacuate the facility themselves. Check

for disabled, hearing and visually impaired persons.

8. As conditions permit, management will inspect the facility

for damage, collect and compile damage information and report

this information to the proper personnel (e.g., Supervisor,

Construction Department, etc.).

9. Manager(s) will recall appropriate personnel when flooding

ceases. Check with Highway Patrol for road conditions. You

may want to utilize radio or television for the recall.


personnel, utility companies, and Fire Department.

11. If flooding appears imminent during closed hours, the Manager

should report to the facility, if safely possible, and follow

these same procedures.


1. If the facility sustained any serious damage or any injuries

occurred, management should call the Emergency Response

Hotline at 1-XXX-XXX-XXXX. Your Supervisor and other key

personnel will be notified of the situation by the Hotline

Operator.








Severe Weather

There are several categories of storms and all can cause

injury or death if proper precautions are not taken. Snow

and ice storms can bread power lines, overstress buildings,

and can leave people stranded at your facility if conditions

are not monitored closely. Fire always presents a greater

danger during winter storms because water may freeze or Fire

Departments may be able to get to the fire. Utility services

at your facility may be interrupted for extended periods of

time if the storm is severe enough.

Storm warnings of all types are issued by the National Weather

Service. As a Manager, you should be familiar with the

content and channels of communication for these warnings so

that an effective response can be achieved during a severe

weather emergency. Personnel hearing reports of severe

weather conditions should immediately notify facility

management. Management should then take the following steps:


1. Ensure that all sidewalks and walkways are kept clear of snow

and ice.

2. Check with Highway Patrol for an up-to-date on road

conditions.

3. Manager(s) will release personnel early and minimize

operations as deemed necessary. After consulting with a

Supervisor, the decision may be made to close the facility

early or to postpone opening.



(e.g., telephone, television or radio).

5. Manager(s) will coordinate facility shutdown procedures if

necessary.

6. Manager(s) will recall appropriate personnel when weather and

road conditions permit. You may want to utilize radio or

television to inform personnel of facility opening or closing

plans.

7. If necessary, call the Emergency Response Hotline at 1-XXX-

XXX-XXXX.


8. If necessary, provide for the emergency housing and feeding

needs of customers and personnel isolated at the facility.


1. Weather and facility open or closed status will be relayed to

your Supervisor.


occur during the weather incident, including action taken,

decisions made, personnel involved, etc.


completed. You should have the telephone number of a vendor

in your area that specializes in snow and ice clean-up.

Vendor’s telephone number:__________________________.


Utility Emergencies

The loss of one or more major utility system(s) at your

facility can cause significant operational difficulties and

result in a reduction or disruption or service.

This section outlines procedures for three major types of

utility emergencies: gas line rupture or release; electric

power failure; and water main break.

If your facility should have the loss of one or more of the

above mentioned utilities, management should take the

following steps:

INITIAL RESPONSE- DURING EVENT (Gas Line Rupture)

1. Notify the Fire Department and the gas company.

2. A major gas line rupture or release could lead to an

explosion. Every effort should be made to evacuate affected

personnel and customers from the facility as quickly as

possible.

3. Manager(s) will ensure that the facility has been fully

evacuated.

4. When the emergency is over, Manager will contact a qualified

vendor to make any repairs necessary to the facility.

INITIAL RESPONSE- DURING EVENT (Electric Failure)

1. Determine the extent of the power outage.

2. Notify employees to stay in their work areas for the time

being until you can investigate the problem and determine how

long power might be out.

3. Depending on the duration of the power outage, it may be

necessary to evacuate the building.

4. Contact the Electric company. Ask them how long they estimate

service to be interrupted.

5. Turn off projection equipment, unplug other large equipment

and turn off breakers to refrigeration equipment.


6. Refrain from opening coolers or freezers to help maintain

their temperatures.

7. Assist customers to ensure their comfort and safety.

8. If it appears that power could be disrupted for a long period

of time, contact your Supervisor to discuss possibility of

closing the facility. Also, it may be necessary to arrange

for protecting your refrigerated products and minimizing food

loss.

9. It may be necessary to lease a generator during the power

failure to supply temporary electricity to the refrigeration

equipment to preserve perishable foods.

10. Telephone Number of generator leasing company:____________.

11. When power is restored, it will be necessary to restart

equipment slowly.

12. Manager(s) will need to inspect all food products to ensure

that quality is of Company standards. Do not compromise

quality of food products.

INITIAL RESPONSE- DURING EVENT (Water Main Break)

1. Determine the location and extent of the break (if possible.)

2. Call water utility company. Telephone number:____________.

3. Shut down other utility lines or systems that might present

hazard (e.g., electrical system).

4. Manager(s) will ensure that all vital records and equipment

are removed from site or elevated to protect them from water

damage.

5. If the situation cannot be resolved with a reasonable amount

of time or fresh water supply is terminated, operations be

minimized or it may be necessary to close the facility early.

This decision should be made after discussing the situation

with your Supervisor.

6. If the fresh water supply is disrupted for a long period of

time, it may be necessary to make arrangements to have potable

water shipped in to your facility. This decision would be

make after discussing the situation with Supervisor. Also


check with your local Health Department and ask them for

recommendations.

Secondary Response- After Event to all Utility Emergencies

1. Check water pipes for damage. Loss of heat during

temperatures below freezing could result in frozen pipes or

sprinkler systems. This could cause water damage when

utilities are restored.

2. If the facility sustained damage or any injuries occurred,

Management should call the Emergency response Hotline at 1-

XXX-XXX-XXXX. Your Supervisor and other key personnel will

be notified of the situation by the Hotline Operator.

3. Manager(s) will maintain a written record of all event that


made personnel involved, etc. If possible, a photographic or

video record should be taken.




Hazardous Material Incident

Some Company facilities are susceptible to hazardous

material accidents because they are located near interstate

freeways or state highways. Also, be aware of any nearby

potential sources of problems such as chemical plants or

storage facilities. You should find out what type of

notification is used in your area when a hazardous

materials accident occurs. If an incident should occur,

management should take the following steps:


1. Close the facility doors, turn off the HVAC systems and

stay indoors until further notice. If it later becomes

necessary to completely shut down the facility, see the

Shut Down Section of this manual.

2. Follow protective action instructions issued by local

government.

3. Contact the Emergency Response Hotline 1-XXX-XXX-XXXX. Your

Supervisor and other key personnel will be notified of the

situation by the Hotline Operator. Someone will contact you

and discuss the need to evacuate the facility.

4. If a decision is made to evacuate, manager(s) will instruct

customers and personnel to exit the building in a calm and

orderly manner.

5. Instruct personnel how you will inform them of the facilities

reopening.

6. Manager(s) will complete equipment shut down and prepare the

theatre for close.

7. Manager(s) will walk through the building to ensure the entire

building has been evacuated and then evacuate the building

themselves.

8. Management will authorize reentry into the facility only

after being cleared to do so by local officials.

9. As conditions permit, coordinate start-up procedures.



1. Manager(s) will maintain a written record of all events that occur during the incident, including action taken, decisions




EMERGENCY RESPONSE PLAN Facility Manager’s Guide

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