safeguarding customer info dealerdocx 2015
TRANSCRIPT
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Keeping Customer Information Secure
The Safeguards Rule and the Auto Dealership
Michael De Carlo 2015
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The Gramm-Leach-Bliley Act restricts with whom businesses can share customer information… Mandates they take steps to safeguard information
Inform customers how information will be used.
Safeguards Rule
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Safeguards Rule
The Gramm-Leach-Bliley Act required Government agencies to oversee and establish standards. The Federal Trade Commission enacted the ‘Safeguards Rule’ and the ‘Privacy Rule’
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The FTC’s Privacy Rule Covers how you share information about consumers that apply for credit or lease products.
Safeguards Rule
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The FTC’s Safeguards Rule Requires auto dealers to protect personal information about their finance, lease and service customers.
Safeguards Rule
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Dealers should implement an ‘Information Security Program’ that meets these objectives: Insure security and confidentiality of customer
Information Protect against anticipated threats to security and
integrity of customer information Protect against unauthorized access or use that
results in harm to customer.
Safeguards Rule
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‘Information Security Program’ should have a designated Program Coordinator. Develops, implements, and maintains the Program Risk Assessment Ensure Vendors are in compliance
Safeguards Rule
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Information Security Program extends to your: DMS system computer internet and access personal tablets and phones firewalls and password policies and any service providers you hire
Safeguards Rule
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Overseeing ‘Service Providers’ Rule requires the dealer selects service providers capable of maintaining appropriate safeguards.
Safeguards Rule
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‘Service Provider has an obligation to maintain a sufficient level of security.’ Encryption technology for digital files Back-up important data Security from unauthorized access from the internet Industry Certifications
Safeguards Rule
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Information Security Program also covers how you secure your file rooms and document shredding or disposal policies.
Secure Your Files
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Paper files and documents are vulnerable to human misuse by an employee, an intruder, and hazards like fire or flood.
Secure Your Files
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Secure Your Files
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Secure Your Files
Paper files are vulnerable to human misuse, an intruder, and hazards like fire or flood.
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Electronic Document Management Systems Help you comply: Scan paper files to secure electronic files System guards against unauthorized access Grant access to only specific employees who need it Track and log who looks at specific documents Limits exposure to identity theft
Secure Your Files
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Secure Your Files