are you leveraging info-sense to improve the customer experience?

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By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human *Gartner Research The revenue impact from a 10 percentage point improvement in a company’s customer experience score can translate into more than $1 billion *Forrester Business Impact of Customer Experience #NewWayToEngage U.S. brands are losing approximately $41 billion each year due to poor customer service *NewVoiceMedia Study The Future of Customer Experience in Commerce

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Page 1: Are You Leveraging Info-Sense to Improve the Customer Experience?

By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human *Gartner Research

The revenue impact from a 10 percentage point improvement in a company’s customer experience score can translate into more than $1 billion*Forrester Business Impact of Customer Experience

#NewWayToEngage

U.S. brands are losing approximately $41 billion each year due to poor customer service*NewVoiceMedia Study

The Future of Customer Experience in Commerce

Leveraging PowerPivot

Leveraging information

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Leveraging Technology

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Adding and modifying parts makes more sense …mrr.trains.com/~/media/Files/PDF/Prototype info/2012/07...Adding and modifying parts makes more sense when you know the locomotives’

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Strategic Leveraging

SENSE - Annual report › HostedData › AnnualReport... · SENSE CONTROL AND The complexity and breadth of home electronics continues to grow at an astonishing pace. Leveraging over

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