Ryan Carter860-999-2028

76 St. Monica’s Ave.Hartford, CT 06120Lecture22@hotmail.com

Executive SummaryA skilled professional business owner of a licensed delivery service that provides expert customer service deliverables to Big Box retail companies. Strong strategic-planning and people management skills. Able to provide both front end business operational services and back end understanding of business management. Award winning sales savvy delivery of consumer products and services.

Experienced in marketing new merchandise, providing in-home consultation on high-end consumer products with specific understanding of all appliances and electronics. Possess an impressive ability to create enthusiasm from the consumer regarding timely delivery, instructions and setup of their purchases; thus resulting in the consumer being both knowledgeable about their purchase while increasing satisfaction and encouraging repeat company business.

Background includes a delivery independent contractor with a seasoned, qualified team. Methods consist of seamless action oriented services with a strong ability to communicate effectively utilizing either technology or face to face interactions with executives and customers alike. Overall, skills include an accomplished and dedicated individual who would like to pair his abilities to a solid company with consistent customer-focused results that assist in driving both sales and service.

Core Qualifications

Consistently meet company delivery goals Cross-functional team manager [providing both services and training] Provide updated staff development Employee scheduling Strong organizational skills – routing customer deliveries appropriately Ability to create solid customer relationships

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Background in automotive services, customer service delivery, budget allocations and payroll

Professional Experience

February 2008 - Present | Independent ContractorHome Delivery Group | Hartford, CT

Implemented innovative programs to increase employee loyalty and reduce turnover Developed and rolled out new policies according to company standards Hired and trained a staff of 20 team members Review delivery stops and assign team members Contact customers to provide delivery times and expectations Provide in-house consultation on consumer purchases Handled customer inquiries providing knowledgeable solutions Increased company profits by providing flawless and seamless 3rd party delivery services Partnered with stores and consumers to provide delivery solutions to improve outcomes Provided solution oriented service resulting in ranking as the number 1 service provider in the division

March 2006 - February 2008| Independent ContractorBernie’s TV and Appliances | Hartford, CT

Hired and t rained 8 team members Review del ivery manifest and ass ign accordingly Contacted a l l de l ivery customers to acknowledge del ivery and set expectations Provide fast , f r iendly and knowledgeable customer serv ice del iverables Implemented tra ining as required for del ivery and insta l lation of appl iances and

e lectronics Val idated a l l de l iver ies and confirmed timeframes

September 2005 - March 2006|Delivery/ Assembly SpecialistBob’s Discount Furniture Store | Manchester, CT

Inspect and verify accuracy of assembled article for conformance to specified standards, using square and tape measure

Assembles wooden parts or assemblies to form sections, frames, or complete articles of furniture: Trims joints to fit, using hand tools

Pr ov i de , f r i endl y and know ledg eabl e custo mer ser v i ce Con tact a l l de l iv ery cu sto mer s to ackno wl edge d el i ver y and arr i v a l time

February 2003 - March 2006 | Valet Parking AttendantLAZ Parking | Hartford, CT

Offered expert parking services to customers Performed exceptional car handling services Handled customer valuables and provided exceptional customer satisfaction

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Education and Training

Weaver High School | Hartford, CT

General Studies HS Diploma 2004

Leadership Development – Home Delivery Group 2011

References Furnished Upon Request