Rutgers University Libraries

Rutgers Delivery Services (RDS)

Functional Group

October 5, 2005

Today’s Topics & Presenters

• Nita Mukherjee – An Overview• Krista Dandurand – Holds, Requests,

Web Document Delivery• Chiaki Yamada – PALCI, Inter Library

Loans• Kristen Ko – My Account, Media Booking• Darryl Voorhees – Deposit Accounts

Today’s Goals• To discuss users’ most frequently-asked-

questions related to RDS, ILL, PALCI.

• To build a foundation for offering the best customer service related to RDS.

• To summarize key RDS tasks for staff.

What is RDS?

• Provides delivery of Rutgers resources that are not at the user’s local campus library.

• Ensures that users have access to library materials throughout the Rutgers community.

Known Facts

• Users are increasingly demanding remote delivery services.

• Delivery of material service is becoming universally recognized.

• Designed to serve both off-campus and on-campus library users.

RDS: User-Friendly

• From user’s perspective, RDS is:

• Simple

• Fast

• Convenient

• Interactive

• Easy to use

RDS: Beginning to End

RDS services are both visible and invisible:

• Visible: user catalog searching, placing requests, holds and interactions at service desks.

• Invisible: behind-the-scenes operation by departmental staff.

Digital Library Initiatives

• On line request forms.

• User initiated holds and requests in IRIS and PALCI virtual catalogs.

• Media Bookings.

• My Account features.

Systems Reports

• Systems generates reports to track holds or requests.

• Reports are used for locating items by staff.

• Reports are also essential for tracking various problems.

• Sends electronic notices to users.

The A-Team• Analyzes and views all new requests.

• Forwards them to service libraries.

• Updates status of requests and replies to user as necessary.

• Verifies gaps in collection.

Interlibrary Loans: Borrowing and Lending

• BORROWING resources available to the Rutgers community beyond those at the University.

• ILL services also provided for LENDING items to institutions outside Rutgers.

Lending Staff

• Retrieves materials

• Processes holds and requests

• Ensures delivery and packing

• Tracks materials

• Scans articles

Document Posting Staff

• Posts articles for web delivery.

• Scans articles.

• Creates and maintains deposit accounts.

Shipping Staff

• Delivery and transport of all library materials.

• Rain or shine – throughout the year.

Receiving Staff

• Prepares items for users to pick up.

• Checks out items at circulation desks.

• Clears items from user records when returned.

Our Goal

• Provide users with efficient, high quality services.

• Share resources to meet the diverse research needs of our users.

• Establish and maintain inter-library communication and collaboration.

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