rutgers university libraries strategic plan goals action ... · rutgers university libraries...

Rutgers University Libraries Strategic Plan Goals

Action Plan, FY2011/12

Activity Outcome IndicatorCabinet

OversightMid-Year Status Year-End Status

(NBCG) Continue to advocate for

adequate funding for approval plan and

other monographs (and sound

recordings, videos, scores, etc)

Increased awareness in RUL

administration of impact on faculty and

students if current trends continue;

increased awareness among New

Brunswick faculty of current situation and

projected future

RUL administration begins serious

planning; faculty voice concerns to RU

administration

MJ/MFIn progress in NBCG;

Ongoing in LRC. TI

In progress. Seeking more

effective strategies.

Seek ways to maximize dollars. TI

Ongoing in LRC & work of

AUL CD in negotiation of

contracts with vendors.

Ongoing with more negotiations

in FY 2013

Review policies. TILRC approved guidelines for

vendor contacts.

Reminders sent to Selectors list

& guidance on this issue added

to training plan for new

selectors.

Review policies. TI

LRC added policies on

consolidation of print journal

holdings and indexes.

Policy being applied at

Douglass. Plans under way for

the Science libraries.

Review policies. TI

LRC appointed Weeding &

Consolidation task force to

consider a wholistic

approach to weeding.

Weeding of duplicate

monographs planned for Kilmer.

Grants. TI

NEH grant submitted. Other

grants under discussion.

Wish lists created for donor

relations.

NEH grant resbmitted with

revisions. Wish lists published

to potential donors.

Expanded e-books. TIPDA pilot under way with

Coutts.

Pilot concluded early for lack of

sufficient funds. Analysis

pending.

Support of new progam TI

Preliminry planning done for

RWJ merger & related

programs.

Process outline prepared for

UMDNJ merger negotiations.

Objective

Goal I: Improve the quality of scholarly resources and information services that support the advancement of academic excellence at Rutgers

Expand the collections both electronic and in print to the

level of our peer institutions

I.A.

- Focus on creating a physical and virtual library environment that enriches the academic life of the university for student learning, that advances faculty and graduate student research, and that supports the university’s mission of service and




OversightMid-Year Status Year-End StatusObjective


Prepare tool kits making it easier to

deposit Rutgers research resources in

RUCore

Prepare and promote the preservation

and access services we are offering to

the community

Tool kits focused on data, media and

conferencesTI

Will be part of

implementation of any Open

Access policy after October

2012.

Jane Otto & Laura Mullen have

done presentations RU wide

about this matter.

(USC) Promote LibGuides; Work with

appropriate committees/groups

(WebBoard and the LibGuides working

group) to evaluate effectiveness and use

of the library research guides; establish

baseline usage data

In support of I.B., I.G., I.J., III.C.

Better research guides, with strategies

for continued improvement

Usage data (by guide); user feedback;

updated guides for all programsMJ/MF

USC endorsed new

LibGuides home page

developed by Working

Group with division by

campuses and by course

and subject guides.

Assessment in progress.

USC continues to assess and

evaluate LibGuides by exploring

minimal core standards,

suggesting promotion and

marketing and working towards

increased discoverability.

(USC) Implement first release of the new

RUL web-site Work with the Web Board

to establish appropriate policies and

procedures for the library web-site;

establish schedule of releases; provide

feedback whenever solicited; review

usage and feedback

In support of I.B., I.G., I.J.

Intuitive, transparent, and more easily

navigated web-site

Usage statistics; user feedback;

successful releasesMJ/MF

USC continues to monitor,

receive updates and offer

advice. In progress.

Refresh of website completed.

USC continues to work with

Web Board for imminent website

redesign.

(USC) Establish RUL mobile presence

through input into the creation of RUL

mobile pages (WebBoard) and

promotion of new and already available

mobile resources

In support of I.B., I.G., I.J., II.B.

Improved Mobile Device Access to RUL

Web Pages

Increased usage via mobile devices;

user feedbackMJ/MF

First stage completed.

Additional functionalities in

progress.

Completed, Ongoing. Mobile

Website released. USC

continues to provide

recommendations for updates to

the existing site.

(USC) Investigate new open source

public Interface and discovery layer for

VALE & RUL catalog, with appropriate

committees/groups

In support of I.B., I.G., I.H., III.E.

Initial steps toward new catalog and

discovery layerPreliminary Report/Recommendations MJ/MF

In progress. USC invited

presentations and held

discussions. Subgroup

reviewing Ethnographic

study and Counting

Opinions.

Completed. Investigation

conducted via a survey of RUL

staff and faculty . USC will

cotinue to be involved with the

implementation of the new open

source public interface and

discovery layer in 2012-2013

(USC) Support incorporation of

streaming media (reserves and

instructional material) into RUL web

presence, with marketing through news

releases, web announcements, BIs, etc

In support of I.B., I.C., I.J.

increased usage and improved instruction

usage statistics; faculty and student

feedback (individual and aggregate);

assessment of instructional materials

MJ/MF In progress.

USC continues to support the

goal of integraing streaming

media to one platform by

working with appropriate

commitees and groups.New

webserver being purchased for

this purpose.

((Disabilities) Committee members will

sample RUL online instructional

materials for accessibility to persons with

disabilities

Sample will provide the rational for any

needed revisions

Brief report will be made to the User

Services CouncilMJ/MF

Website has been updated,

the brochure is undergoing

final review.

Completed

(Disabilities) Representatives will assess

and verbally report software and

equipment needs at meetings

requests for software and equipment will

be made to RIS AUL

HHardware and software provided by the

libraries for persons with disabilities are

upgraded

MJ/MF

JAWs and Acrobat Reader

will be updated; one CTV

monitor at Douglass requires

repair. Hand held

magnifiers purchased for

units.

JAWS and Acrobat Reader

software was updated on the

Disabilities computers. One

CTV monitor at Douglass was

recalibrated and all libraries

received hand-held magnifiers

to keep at the Reference Desk.

(LCC) Work with User Services Council

and other groups designated to

investigate and develop a new public

interface for the Library Catalog

Progress towards the development of a

new Library Catalog interface

Completion of first steps toward the

development of a customized open

source public interface to replace the

existing vendor supplied Library Catalog

interface

MJ/MF In progress. In progress.

I.B. Adopt or develop tools that provide easy, seamless,

reliable, and convenient access to both online and

traditional scholarly resources, wherever they are

located, such as cross-database searching, link

resolvers, and citation software






(LCC) Review default displays for the

various record formats (eg, book, serial,

media) in the Library Catalog to

determine whether additional fields

should be added or unnecessary fields

should be removed

More user-friendly default record

displays that include the information

most needed by library users

All record formats have been reviewed

and display fields changed as

determined

MJ/MF In progress.

In progress. Monograph

(MARC) and visual material

(VM) completed.

(PCWG) Research and recommend

desktop videoconferencing solutions for

use in virtual reference and collaboration

Librarians have access to online tools

that enable interactive communication

with library patrons, with particular

attention towards distance education

Software options are evaluated and

findings are presented to the Information

Services Group Recommendations are

made available to librarians for

discretionary use

MJ/MFOn hold. Some discussion

of Adobe Connect Now.

Ongoing. Recommend the

replacement of six obsolete

videoconference units and the

purchase of service contracts for

units remaining in service.

Recommend the usage and

further testing of Big Blue

Button, the latest desktop

conferencing software provided

by OIT.

(ASC) Develop and implement a

scanning service for faculty

Staff scan PDF copies of instructional

and research library materials for faculty

The number of faculty who post library

resources in course management

systems increases; staff process fewer e-

reserves than in previous year; scanning

service usage statistics

MJ/MF

The Reserve Group has

completed compiling data

and researching other

institution current practices

and services; they are

preparing their

recommendations.

Parameters of a book chapter

scanning service for faculty

have been drafted and are

pending copyright review and an

implementation plan.

(ASC) Develop streaming media reserveImplement the recommendations of the

Streaming Reserves Task Force

The number of faculty using the libraries

streaming audio and video reserve

service increases

MJ/MF

Policies, procedures,

request forms, and webpage

updates are progressing;

implementation is projected

for Spring 2012.

Streaming media reserves and

DVD clip pilot service were

implemented March 2012

(ASC) Identify item records, patron

records, and old delinquent accounts in

the Unicorn database to cleanup in

preparation for migrating to a new open

source (OLE) library system; define core

patron data needed for a shared VALE

catalog and resource sharing

Records are identified and data

elements defined A plan is started to

cleanup records with projected numbers

of records to eliminate or archive is

completed

A current and accurate database is

ready to migrateMJ/MF

A sub-group of the

Circulation and Public

Services Group will be

formed to begin this

process.

A one-time amnesty of

replacement fees older than 10

years was approved by USC;

process to remove old academic

holds and bills is underway.

(ASC) Standardize library stack guide

maps and make them available on the

web; investigate a dynamic call number

locator with virtual floor plans integrated

in the Library Catalog

Libraries’ stack guide floor plans are

updated, standardized, and posted on

the web; begin planning for a dynamic

call number locator

Users refer to stacks guides on the web MJ/MF

The Collection Management

Group is working with the

Digital User Services

Librarian on this project;

various implementations

have been studied, staff are

working on local stack map

floor plans, a prototype of a

small library is planned.

Decided upon a static and

vector combination map; a map

template for all libraries to use is

under development.

(ASC) Investigate capabilities for

sending text message Notices to users in

the LIS

Analysis and proposal describing a

service for users to receive messages

and notices from the libraries as text

messages on their phones is complete

Report written MJ/MF

This will be available in

Symphony 3.4.1, will be

monitored and investigated

at a later date.

This will be available in

Symphony 3.4.1, will be

monitored and investigated at a

later date.

(DIG) Customize the Searchlight screens

with Rutgers University Libraries

branding

Searchlight (federated) searching is

distinguishable from EBSCO database

searching

Implementation of the Rutgers Libraries

header in Searchlight search results and

Advanced Searching screens

MJ/MF In progress.

Completed. RUL and

Searchlight logos were added to

the interface and template

colors were modified to match

those used on the RUL website.











(DIG) Continue customizing Searchlight

single search box screen

More efficient and effective journal

article results for users

Implementation of apparent options and

defaults for scholarly peer review, full

text, and publication dates

MJ/MFIn progress. Prototype

developed.

In progress. A new custom

search interface was designed

and approved but a portion of

the programming was never

completed.

(DIG) Update and review status of

database connectors available for

federated searching via EHIS

Provide users with more databases

appropriate and effective for cross

searching in Searchlight

An updated list of EHIS database

connectors in the DIG Sakai site

An appropriate expanded list of

databases for Searchlight (federated)

searching

MJ/MF

Updated list completed,

expanded list in progress;

implementation of the

integration of Wilson

databases completed.

Completed. Updated lists of

connectors were compiled and

uploaded to Sakai in January

and July 2012.

(DIG) Continue customizing Searchlight

Advanced Search subject categories and

functionalities

Provide more efficient and effective

subject-based results for users

Searching test results reviewed and

appropriate changes made MJ/MF In progress.

In progress. Selectors have

been invited to review and

revise databases in their subject

areas. Configuration is

expected to be completed by the

end of August 2012.

(DIG) Continue to review feedback on

link resolver (LinkSource) issues

Improvements in the link resolver display

results for meeting users’ needs

Appropriate changes made to link

resolver display resultsMJ/MF

Link resolver implemented in

Pub Med. ILL function

activated in link resolver

screen. Link resolver testing

protocol developed and link

testing in progress.

Completed. Feedback was

reviewed leading to minor

changes such as the integration

of ILL and the implementation of

LinkSource in PubMed. The

group has since drafted a

comprehensive testing protocol

which will be implemented next

year

(DIG) Customize interface and

functionalities related to the

implementation of the ProQuest platform

Appropriate defaults and interface

changes made for effective user search

results

Searching test results reviewed and

effective searching defaults selected in

ProQuest databases

MJ/MF In progress.

In progress. Transition to the

ProQuest platform was

postponed until August 21,

2012.

(Imaging) Replace multifunctional

copiers and expand scan station

availability to most libraries throughout

the system

Administrative copiers will be replaced

with newer models, resulting in higher

functionality Public use copiers showing

continual usage decline will largely be

replaced by scan stations, resulting in

higher overall use in services

Administrative multifunctional copiers will

be replaced Public scan stations will be

installed and available to library users

during the fall 2011 semester and

beyond User satisfaction and overall

use of equipment will increase due to

these improvements

MJ/MF Completed

Completed. Over 20 copiers

replaced. Scan stations

increased from 5 to 26,

availability by location from 5 to

10, and usage from 195K to

645K scans.

(Imaging) Explore possible acquisition of

a fax server for administrative and public

services

If evidence supports the investment,

RUL may opt to purchase a fax server,

which would replace various analog fax

lines in use, enable administrative

copiers to fax, and open up the

possibility of a public scan to fax service

on the new scan stations

If decision is affirmative, transition of

analog fax lines to multifunctional

copiers communicating with the server,

as well as an added feature on public

scan stations allowing users to scan to

fax

MJ/MFOn hold. May not be

required.

Partially complete, on hold. An

upcoming public scan software

uses a vendor's fax server.

Acquiring one for administrative

use only is approx. equal cost to

current analog fax. We may

revisit this, or wait for university

wide solution.

Assess the organizational structure and

appropriate bodies for understanding

user needs and expectations and

implementing technologies for library

services and make recommendations for

appropriate changes

Also applies to Goal I.G.

Improved user experience through

greater clarity in the locus of

responsibility, enabling initiatives to

proceed in a more efficient manner, and

with resources allocated to identified

priorities

Identify existing RUL bodies for the

corresponding activities, and propose

changes in the composition and charge

of these bodies where appropriate

JN Discussion in progress.

Completed. Created an

inventory of technology-related

groups at the libraries matched

to strategic objectives.











Continue public relations/information

literacy compaign aimed at graduate

students, "Your Personal Librarian"

Through use of social media, online

resources, and personal interaction

advance the library services available to

graduate students

Increased number of reference questions

And requests for one-to-one

consultations

GGDid not do this program this

AY

Began using social media. Will

continue into future

(USC) Explore instructional effectiveness

and efficiency in order to transform

teaching and learning

Improved knowledge of faculty

awareness of, and expectations for,

information literacy; increased

knowledge of library information literacy

programs on part of key stakeholders

Completion of Information Literacy

Implementation Advisory Committee’s

interviews and focus groups; submission

of ILIAC report and recommendations to

USC

MJ/MF

ILIAC completed interview

and focus groups and is

completing report.

Completed. ILIAC report

received and endorsed.

Creation of working group to

implement the report

recommendations.

Address information literacy competency standards for

students through information literacy materials, services,

and programs in partnership with the teaching faculty

I.C.






Utilize Target of Opportunity ProgramLibrary workforce reflects diversity of

faculty and students

we will assess candiadates for workforce

enrichmentLDF/MW

Diversity committee

developing strategyIn progress

Train faculty and staff in substance and

procedure of diversity recruitmentSuccessful diversity recruitment More diverse recruitment pools LDF/MW

All faculty appointed to

search committees continue

to receive training

In progress

Continue diiversity training program A more diversity friendly workplace

Under represented minorities are

comfortable in Libraries work place and

as patrons

LDF/MW Programs being planned In progress

Work towards a more public profile for

Diversity Intern program

Enhanced reputation for RU Libraries;

richer intern pool

RUL recognized for its efforts in the

intern/residency communityLDF/MW

Continue to participate in

regional resident meetings In progress

Consultation with the Diversity

Committee during the preparation of an

online tutorial on the search process in

the context of diversity (TLC)

Fosters organizational development,

serves as resource for search committee

chairs and members

Progress on development of tutorial for

the LibrariesLDF/MW

Diversity committee to

reviewIn progress

I.D. Support academic excellence and a richer intellectual life

at the university through increased diversity of the

Libraries’ workforce






Partner with the Camden English

Department to catalog and properly

house the papers of noted Camden

haiku poet, Nick Virgilio Seek grant with

the English Department for proper

curation of materials

Catalog records with be created for the

materials bequethed to Rutgers Camden

Curated display at the Paul Robeson

Library in April 2012 to highlught the

collection

Materials will be cataloged and

transferred to acid-free holders Disply

will be held in Paul Robeson Library for

National Poetry Month

GG

Processing of these

materials completed.

Display and discussion to

happen next AY

Project will begin in 2013

Preservation program. TIDigital Preservation Team

appointed by GA & TI.

Group will reconvene in the fall.

The group intends to use

existing staff to do much of the

work.

Preservation program. TI

LRC has studied Hathi Trust

as a potential partner in

preservation.

Hathi Trust desired a large

contribution by RUL, & that

approach was abandoned.

Investigation of LOCKKS as a

partner is on the agenda for FY

2013.

I.E. Build a preservation program for the collections in all

formats to ensure that critical and unique collections

remain available in perpetuity






I.F. Focus the creation of digital resources on the Libraries'

unique collections and on the output of Rutgers

University, with an emphasis on support for the faculty

research process






(NBISG) Explore a centralized telephone

reference service for the New Brunswick

libraries

Users will find it easier to contact a

reference librarian via telephone for

assistance with research or questions

about the Libraries

An understanding of the feasibility of

and, if possible, progress towards

implementing a single telephone number

for reference in New Brunswick, utilizing

Voice Over IP (VOIP) to distribute the

service across the libraries

MJ/MF

In progress; implementation

planned after Alexander

transitions to VOIP.

In progress. Discussing which

phone number to use, menu

options, and staffing.

(NBISG) Help guide and mentor students

in the School of Communication and

Information’s MLIS Program who are

interested in employment in academic

libraries

The students understand better how to

prepare themselves for the academic job

market and what public services

librarians typically do in an academic

library

Sponsored events with the Student

group SCARLA; more one-to-one contact

between students and librarians in New

Brunswick

MJ/MF

Ongoing. Niessen, Glynn,

Springs met with and

presented at SCARLA.

Ongoing. Established a

relationship with SCARLA. Met

with faculty in charge of field

work.

(NBCG) Implement and evaluate patron-

driven acquisitions trial across multiple

disciplines (in cooperation with LRC)

Sufficient data (and qualitative feedback)

gathered to allow analysis and

recommendations for

expansion/modification/abandonment of

trial

Report and recommendations distributed

and agreed uponMJ/MF In progress.

Trial cut short because of

budget crisis. Some data

available for analysis but need

to retry.

Implementation of the Digital Humanities

function in Dana Library, in support of

faculty research projects

Direct support for research projects,

particularly in support of oral history

research

Implementation of digital humanities

function, with hire of Digital Humanities

Libraries, to work with more faculty and

community partners

MW

Tenure-track Digital

Humanities Librarian in

recruitment. Formalized

framework for support of oral

history projects in

development.

Digital Humanities Librarian

hired. Formalized framework in

development, nearly complete.

Seeking external funding to support

development of Diversity Research

Center

Support for substantive research on

diversity by faculty across academic

discipines

Funding requests submitted to funding

sourcesMW

Two related funding plans

underway.

External funding priority for

2012-2013, with return of

Director of Development.

Develop assessment plan for Dana.

Evaluative data for Dana Library

services, measuring a range of areas of

performance.

Defined assessment plan, with data

needs identified, data gathered, and

analyzed

MW

Assessment reponsibilities

identified for Data Services

Librarian. Ongoing

discussion of the use of

existing data.

Ongoing refinement of process,

with Office for Planning and

Organizational Research.

I.G. Develop services that facilitate scholarly communication

and support the research in process among researchers

at Rutgers






Present to RUL faculty and other

interested persons a program focused on

open access

Making the Rutgers community better

informed of new developments in

information resources available without

subscriptions

Program presented in Open access

WeeekTI

Wikipedia program offered

in fall. Friday March 9

program for RUL. Others

planned.

Program for Open Access Week

2012 being planned. Program

on the future of peer review

under discussion.

Partner with the Senate Committee on

Research and Graduate Education to

promote open access

Promote open access to the academic

community, resulting in better use of

library services in this area

Presentation to the committee and then

to the full Senate of a proposal for

greater use of open access resources

like RUCore, especially for data, media

and conferences at Rutgers

TI

In progress with policy

proposal to be discussed by

the Senate in October 2012.

In progress with policy proposal

to be discussed by the Senate in

October 2012.

I.H. Advocate for university and faculty participation in the

open access movement to increase the impact of our

faculty’s research and expand access to scholarly

information






I.I. Enhance the reciprocal partnerships, including

collaboration with UMDNJ and NJIT, that provide Rutgers

faculty and students seamless access to collections

outside the university






(USC) Review core responsibilities of

reference librarians

Consensus on service priorities and

reasonable distribution of responsibilities

Completion—and endorsement by

USC—of Core Reference

Responsibilities for Public Service

Librarians Task Force Report

MJ/MF

In progress. Many more

librns joined chat team in

FY2012

Task force has met and

completed their report. Report

will be presented in early 2012-

2013.

(USC) Assess current reference

statistical practices, including what we

collect, how we collect it, why we collect

it; and investigate relevance for RUL of

Reference Effort Assessment Data Scale

(READS) program

Improved use of reference resourcesDevelopment and adoption of consistent

standardsMJ/MF

Gimlet implemented in NB;

discussions at USC have

clarified common definitions.

Possible use of READS

assessment underway.

Completed. READ Scale

assessed and recommended.

USC endorses implementation.

(NBISG) Report reference and

instruction statistics consistently across

the New Brunswick, collect only the

information we need and use that

information in a productive manner

More useful statistics and using statistics

more effectively

A common definition of reference

transactions; a better understanding of

the reasons why we collect statistics,

and how we can use them

MJ/MF

Ongoing; Gimlet currently

used to record all reference

transactions on and off-

desk, in New Brunswick.

Ongoing. Adopted Gimlet in

July 2011 to record and report

reference transactions.

(LCC) Complete the development of a

testing checklist to be used when

upgrades to the catalog software

become available

Completion of the testing checklist

begun in 2010/2011

Availability of a completed checklist to

simplify testing of Symphony upgradesMJ/MF Completed Completed.

(LCC) Continue the ongoing review of

Library Catalog related user feedback to

determine ways to further improve the

functionality and appearance of the

Catalog

Improvements to the Library Catalog

user interface and help pages

All available feedback has been

reviewed and appropriate changes made

to relevant sections of the Library

Catalog

MJ/MF Ongoing Ongoing.

I.J. Continuously improve services by utilizing assessment

and accountability indicators that measure needs and

impact






Renovation of the Paul Robeson Library

as part of a comprehensive project

integrating the facility with a downstown

Camden branch of the Camden County

Library system

Compact shelving for the remainder of

the circulating colelction Newstudy

space on the first and second floors New

offices for faculty and staff

Completion of indicated outcomes GG

1st floor computer lab

finished. Reference area

finished. Compact shelving

to be finished April. 2nd floor

renovations to begin in

April/May

County library opened in April.

Furniture and construction on

1st floor. Was completed.

Compact ehelving completed.

2nd floor renovations will begin

in Dec. 2012

Finish performing arts seminar room in

Douglass

Performing arts faculty have a high-tech

facility attuned to their needsRoom is finished FP Done Done

Build Douglass librarians officesLibrarians have offices which foster

cooperation and are closer to the usersOffices are built FP Done Done

Start work on designing café for LSM

Faculty and students at the far end of the

Busch campus have a place to eat

without interrupting their studies

Funding obtained and plan is developed FPHave asked for a design

from facilities.

Met with architect, but plan put

on hold due to funding

Kilmer - redesign 1st floor with OIT

Students will have more access to

computers to help with their academic

endeavors

Furniture acquired and installed;

computers in working orderFP

In progress - need electrical

and data work.Done

Finish renovation from flooding damages

- Kilmer Dechavez room

Kilmer will have a state-of-the-art

seminar room to teach and meet inRepairs are finished, room dedicated FP Done Done

Freshen up PhysicsResearchers and students will have a

more pleasant study environment

Chairs are reupholstered, signs taken

down or refreshed, clutter removedFP In progress

Done, in additions railing

improved for safety reasons.

Work on signage plan for Douglass

library

Patrons find their way more easily

around the building

Sign committee formed, plan developed,

signs madeFP Needs more work Done

II.A. Focus on upgrading the maintenance and physical library

environment, so that all libraries are welcoming,

comfortable, safe and secure, and easy to navigate

Goal II: Enhance the effectiveness of library services for students and the development of library facilities as learning spaces






(PCWG) Advocate expansion of the

laptop lending program based on

evaluation of the pilot offered at the Art

Library

The User Services Council will be able

to make informed decisions regarding

the allocation of netbooks as a lower-

cost supplement to standard desktop

workstations in public areas

Libraries suitable for the lending laptop

program are identified Report (including

budget) is presented to the User

Services Council

MJ/MF

Ten netbooks now available

at Alex and five at KAL with

five laptops also ordered for

KAL.

Completed.

Wireless finished Summer 2011 FP DoneDone, but still need to improve

service in Alexander Library.

II.B. Expand wireless availability and the number of public

access computers across the libraries






II.C. Organize print library collections to respond to efficient

delivery services and reciprocal borrowing opportunities(NBCG) Rationalize New Brunswick print

journal collections, working in close

cooperation with Library Resources

Council Weeding and Consolidation

Team

Reduce unnecessary duplication of print

journal runs in New Brunswick Libraries

Target list of journals identified and

agreed upon; duplicate runs

consolidated or withdrawn

MJ/MF

In progress. Douglass

journals weeding project

underway.

In progress. Policies and

procedures agreed upon.

Ready for next stage.






II.D. Relocate lesser used print collections to the Annex to

recoup space in all libraries to create spaces associated

with the ways students and faculty want to work and

socialize, such as group studies, cafes, social spaces,

quiet areas, etc Plan all projects proposed under bond

issues

New spaces more attuned to user and

librarian's needs

Committees are formed and reports

writtenFP/TI

Two bond issue committees

working on this - LSM and

Alex.

Discussions were held at LSM &

Alexander, but progress

depends on finding a new

funding source. (TI) // While

Bond issue committees have

stopped, each library is working

on improving spaces for user

needs. (FP)






Will develop a plan for an addition to the

Library of Science and Medicine to be

sent forward for the 2012 Facilities

Higher Education Bond Issue

Researchers will be able to do research

more easily Students will have better

study places Librarians will have better

places to reach and work

The plan is complete and has gone to

facilities for estimates and preliminary

design

FPCommittee is formed and

working

Worked stopped as there will be

no funding from the state bond

issue.

Acquisition of streaming media. TI

AUL CD approved funding

for reformating of VHS as

DVD plus streaming rights

acquired as needed. Added

Alexander Street media

databases.

AUL CD will seek to continue

funding of this process.

II.E. Work toward the development of a consolidated science

library with better support for multi-disciplinary studies






(USC) Investigate expanding remote

access to restricted databases to

Rutgers alumni if vendor contracts permit

without additional expenditures)

In support of III.A., III.B.

Greater support from RU alumni

Usage statistics, alumni feedback,

increased alumni fiscal support for

libraries

MJ/MF In progress.Completed. Not feasible right

now as it is funds dependent.

Identify marketing opportunities related

to Dana Library and IJS programs and

services, Diversity Research Center, and

other noteworthy developments

Work with Diversity Research Center

Coordinator, RUL and campus

communications office to develop and

promote specific stories

Posted and/or submitted press releases,

articles, and web articles or posts.

Increased awareness of Dana, IJS, and

Diversity Research Center

MW

Stories or web postings

about Dana, IJS, Peer

Information Counseling

Program

Numerous stories and press

releases developed and

submitted.

III.A. Develop and implement marketing and communications

plans for university and statewide constituencies

Goal III: Improve awareness of the resources, services, facilities, and support available to all of the Libraries' constituencies






In partnership with libraries liaisons and

members of the Marketing/PR team,

work with units serving new students,

new faculty, students enrolled in Study

Abroad programs, and other populations

at the university to foster increased

awareness and use of the Libraries

website as a solution to a variety of

academic needs

Libraries giveaway items, new

publications, and staff presentations will

stress the URL of the Libraries website

and the different services available at

that address

Testimonials from Rutgers partners and

statistics of website use (where

available) demonstrate that outreach

efforts were well-received and have

increased engagement with our website

FP

Stories or web postings

about Dana, IJS, Peer

Information Counseling

Program

The Libraries' table was well-

trafficked at a series of new

student orientation resource

fairs in New

Brunswick/piscataway in

summer 2011 and at the new

faculty resouce fair in August

2011. The most popular items

at both activities were the library

pens, which feature our URL.

Facilitate the implementation of the four

emerging roles of liaisons adopted by

the RUL faculty in 2010/11, in

consultation with appropriate Councils

Also applies to Goals III.C., III.D.

Faculty are better informed and increase

their use of library services and

collections, and liaisons are more

capable of communicating new needs to

better support the disciplines because

liaisons have incorporated the new roles

into their regular activities

Corresponding activities initiated by

Councils and language provided for

forthcoming position descriptions

JN In progress.

Completed. Discussion resulted

in suggestions to USC on

information literacy and CSC on

communication to liaisons.

Received report from ILIAC.

III.B. Collaborate with university programs and offices to

enhance communication about services and resources






III.C. Ensure that library liaisons effectively communicate

information about library services, collections, and

programs to university departments, centers, and

institutes and share changes and developments in

departments, centers, and institutes with the LibrariesPaul Robeson Library faculty and staff

facilitiate and participate in Chancellor

Wendell Pritchett's Civic Engagement

initiatives

Robeson library faculty and staff will be

actively engaged in campus-based civic

outreach activities

Participation on committees and projects GG

Vib attended training on

civic engagement. County

Library opening in Robeson

April.

Had several programs with

community groups. Program

contomiomg






III.D. Leverage the liaison relationship to departments, centers,

and institutes to understand and support the

development of new research methodologies in the

disciplines (NBCG) Begin implementation of new

strategies and techniques for liaison

librarians (in conjunction with the Liaison

Action Team and LRC)

Improved communication with

departments, centers, and institutes

More frequent, substantive, and

innovative contacts between liaisons and

departments, centers, and institutes

MJ/MF

In progress. Several

luncheon discussions held

with liaisons; a working

group has begun to hold

community conversations on

undergraduate education

and the Libraries.

In progress. Need to make

regular agenda item at NBCG

with reports on best practices

and results.






Conduct 12 visits with library donors and

prospects monthly

Libraries will have a better sense of their

donor pool and donors will feel more

connected to the libraries

Visits will be held FP 33 visits held to date. 45 visits held to date.

Raise level of private funding and major

gifts to Rutgers University Libraries

Libraries will be able to support new

growth areas and encourage ongoing

excellence despite budget constraints

Development office will secure $500,000

in new gifts and pledges to RUL this yearFP

$494,418 in new gifts and

pledges raised to date.

$1,771,592 in new gifts and

pledges raised to date.

Develop communications materials

geared for a donor/alumni audience

Libraries will be able to communicate

their importance to the larger Rutgers

donor community

Donor-focused newsletter planned for

publication bi-annuallyFP

Fall issue published. Spring

issue in progress.

Goal IV: Increase the Libraries' resources to the levels of peer AAU public universities and manage those resources more strategically and efficiently

IV.A. Secure resources to bring the Libraries to the level of

peer institutions and to support new areas of academic

and research excellence through a budget process that

recognizes inflation and new programs, through strategic

grants and partnerships, and through targeted fund

raising






IV.B. Expand the collections both electronic and in print to the

level of our peer institutionsTI

Reivestment in digital

resources was done from

savings from cancellations

in 2011.

Nothing new was possible at the

end of FY 2012.






IV.C. Partner with university and campus offices in ways that

leverage the resources of each organization to support

new research methodologies and new ways of teaching

and learning






(NBCG) Allocate New Brunswick non-

state funds promptly and fairly; review

allocations and spending patterns

regularly throughout the year

Funds entered promptly into Workflows;

periodic reports on spending are

generated; available money spent in a

timely fashion

Continued reduction in the number of

funds with large year-end free balances

Total NB year-end free balance is

smaller than last year

MJ/MF

Allocations completed,

review ongoing;

expenditures nearing

completion

Completed for 2011/12.

Ongoing for next cycle.

(Imaging) Strategic assessment of

funding for departmental personnel

expenses

Various directions that may be taken are

explored and recommended upon

Ongoing discussion on the distribution of

state funded versus non state funded

positions in the Imaging Services

department

MJ/MF

In progress. Plans for a new

position and the refilling of

near future retirement in

department being

developed.

Ongoing. We explored funding

personnel expenses with state

line(s), but it wasn't feasible at

the time.

IV.D. Allocate resources based on the strategic directions of

the five-year plan






V.A. Continue to focus the development of library leadership

in copyright, intellectual freedom, and access to

government informationTI

CSC receives has regular

agenda items from RU

Copyright (Pilch)

Continuing, & briefing of

Selectors on copyright under

discussion.

Goal V: Continue to develop an organization and the human resources to achieve the Libraries' strategic goals






Workshop for the library faculty in the

Fall on handling change and

"remiagining" the library

Facilitate working as a cohesive team

during a period of reinventing the Paul

Robeson Library

Produce a revised "mission statement"

for the library that more accurately

reflects new technologies and services

GGWorkshop completed.

Mission statement ongoingongoing

Director station training and Microsoft

Excel training for the library staff

Update skills necessary to perform key

functions

Attendance at training sessions and

improved reportsGG Completed Completed

(NBISG) Develop a toolkit for new public

services librarians in New Brunswick

New librarians are more comfortable,

acclimate more quickly to their positions

in the New Brunswick libraries

A simple toolkit, probably web-based,

that helps new colleagues understand

and find out about our structure, policies,

services, etc

MJ/MFIn progress; considering

offering as a LibGuide.

In progress and ongoing.

Toolkit created as LibGuide.

More basic info will be added by

editors. Then librarians can add

to it as needed.

(Disabilities) committee will assess

training needs as reported and new

technology

MJ/MFWebsite tested; JAWs

testing in progress.

The committee members

attempted to learn the JAWS

screen reading software and

had limited success due to the

complexity of the software. New

Brunswick Office of Services to

Disabled Students located a

JAWS savvy volunteer on the

Camden campus. Two

committee members observed

the volunteer using JAWS to

review accessibility to Academic

Search Premier. A report and

recommendations was

presented to the User Services

Council and placed on the USC

SAKAI site.

(PCWG) Develop an ongoing technical

skills workshop series with in-person

instruction as well as on-demand training

modules and instruction archives

Library faculty and staff will be more

confident and effective in their use of

technology, both in the workplace as well

as in support of education and research

Lesson plans will be developed to

support in-person instruction, and on-

demand modules will be created to

support common skill sets PCWG will

work with the Training and Learning

Committee to schedule in-person

sessions and market the on-demand

modules

MJ/MF

Worked with the TLC and

offered Office training to all

3 campuses and created

portal to store training

material.

Completed. Subgroup created.

Ongoing collaboration with TLC.

(PCWG) Implement automated backup

RUL documents are protected from

system failure and other catastrophic or

accidental losses User privacy is

safeguarded

Automated backup is implemented in test

in New Brunswick and then in Newark

and Camden as funding allows

MJ/MF

Purchased Symantec DLO,

tested. Desktop backup

deployed to all library

buildings in December.

Completed.

(PCWG) Implement a calendaring

system that supports physical resource

booking, public events display and staff

needs for meeting management and

personal calendars

Staff are able to organize meetings and

events more efficiently The library can

advertise its events more effectively

Calendaring system is selected,

approved and implemented, including

staff training

MJ/MF Completed last FY.

(ASC) Update Access Services’

Information Service Standards; review

revised standards with staff

Improved standards with up-to-date links

to web resources; staff are

knowledgeable about standards and how

to use them, users receive better

information

Standards are updated and published on

the web; staff refer to standards when

answering questions; user evaluations of

access services information services

improve

MJ/MF

Update completed; the

Training Group will

introduce the revised

standards to access

services staff.

Update completed; the revised

standards will be introduced to

access services staff in a

workshop this summer.

(ASC) Deliver in-person Customer

Service training to part-time employees;

create instructional videos on basic

WorkFlows circulation tasks

Library users receive improved service

from part-time employeesTraining statistics, participant feedback MJ/MF

In-progress with the Student

Coordinator and Training

groups.

In-progress with the Student

Coordinator and Training

groups.

V.B. Invest in staff development and recognition, and support

organizational development, including the areas of

managing people and resources






(DIG) Provide a forum on advances in

federated searching (Searchlight) and

link resolver (LinkSource)

Greater awareness of products and

features

Increased feedback received and

reviewed, with changes made as

appropriate

MJ/MF Discussion in progress.

A training workshop on the

mechanics of federated

searching and functionality of

Searchlight is scheduled for

September.

Conduct an assessment of the RUL

faculty mentoring program

Status check and improvement in faculty

development process

Consultations with stakeholders and

proposal of revision to procedures where

appropriate

JN In progress.

Completed. Peer Mentoring

Program Report updated and

Group Mentoring report created.

Customized training programs for major

work groupsSkill sets of library staffa re improved Well trained staff LDF Developing with TLC In Process

Consultation on training and learning

needs with AULs, campus directors, and

others (TLC)

Committee knowledge base in the

planning of future efforts

Record of results from consultations and

a brief summary of these resultsLDF

partially complete--

Coordinator In Process

Continue training and learning

opportunities in soft skills and

technology skills (TLC)

Fosters staff and organizational

development

Record of the range of training and

learning opportunities offeredLDF

partially complete--

Coordinator Begun on September 25, 2012

Examine and potentially revise the

process for those who take the

“Management Development” program

(TLC)

Fosters staff and organizational

development, targets employees who

would benefit from the program

Existence of codified process for the

selection of program attendees, use of

that process in selection of program

attendees

LDFTo be reviewed with

AUL/RISBegun on September 25, 2012

(SAPAC) Facilitate communication in

areas related to research and publication

interests of RUL faculty.

Support and publicize librarians'

research.Host at least four brown bag lunches. MJ/MF

Accomplished through total of

eight brown bag sessions.

V.B. Invest in staff development and recognition, and support

organizational development, including the areas of

managing people and resources

rutgers university libraries strategic plan goals action ... · rutgers university libraries...

Documents