run sap

Run SAP Global Standards to Operational Simplicity

Manimaran Tannimalai,

Senior Manager,Support Solutions-SEA10 July 2008

Run SAPGlobal Standards to Operational Simplicity

Run SAPRun SAPRun SAPRun SAP

Standards Road Map Training Courses &

Certification

Services

SAP Solution Manager

© SAP 2008 /

1. The motivation behind Run SAP

2. SAP standards for solution operations

3. Run SAP Road Map

4. Training and certification

5. Services

6. SAP Solution Manager

7. Customer benefits

Agenda Run SAPRun SAPRun SAPRun SAP


Certification

Services


© SAP 2008 /

Using standards to overcome complexity

Standards and best practices influence key performance indicators (KPI) and reduce operating costs.

At the same time, they increase:

� Availability

� Business process performance

� Data consistency and transparency

� Maintainability and upgradeability

Including individual enhancements by customers and partners

Although applications have become easier to use, IT landscapes have become more complex.

Enterprise

SOA

Time

2000 2008 2010

No. of users

© SAP 2008 /

What is Run SAP?

� Run SAP offers a proven and tested methodology to implement and

permanently optimize system operations.

� The aim is to minimize risks and reduce

operating costs.

� The Run SAP road map structures the

implementation.

� The phases in the Run SAP road map are based on the

SAP standards for solution operations.

Assessment &

ScopingDesign of

Operations

Setup of

Operations

Handover

into Production

Operations and

Optimization

E2E Solution

Operations

Enterprise

SOA

Readiness

© SAP 2008 /

1. Motivation behind Run SAP


3. Run SAP Road Map


5. Services





Certification

Services


© SAP 2008 /

The SAP Standards for smooth solution operations

are based on an organizational model

Exception handling

Data integrity

Change request management

Test management

Enterprise SOA readiness

Upgrade

System administration

Incident management

Root cause analysis

Change control management

Solution documentation

Remote supportability

Business process & interface monitoring

Data volume management

Job Scheduling management

Transactional consistency

© SAP 2008 /



3. Run SAP Roadmap


5. Services




Standards Roadmap Training Courses &

Certification

Services


© SAP 2008 /

Accessing the Run SAP Road Map

The Run SAP road map can be found at:

� SAP Solution Manager content, component:

ST-ICO 150_700 SP14

� SAP Service Marketplace:

http://service.sap.com/runsap

Run SAP methodology

�Work

packages and

topics for each

phase

including description

�Project phases

�SAP Best

Practices and

implementation methods

Service offerings:

�SAP Active

Global Support

�SAP Consulting

�Templates,

accelerators,

helpful links

Assessment &

Scoping

DesignOperations

SetupOperations

Operations & Optimization

Handoverinto

Production

Assessment &

Scoping

DesignOperations

SetupOperations


Handoverinto

Production

Assessment &

Scoping

DesignOperations

SetupOperations


Handoverinto

Production

Assessment &Scoping

Operational

Requirements

Analysis

Governance

Model for Operations

Scope Definition

Plan Solution

Transition to eSOA

Technical

Requirements and

Architecture

Project Setup

Operational

Requirements

Analysis

Governance

Model for Operations

Scope Definition

Plan Solution

Transition to eSOA

Technical

Requirements and

Architecture

Project Setup

© SAP 2008 / 11

Run SAP Road Map

Application management

Technicalinfrastructuremanagement

Technical operations

End-user support

Changemanagement

Businessprocess operations

Application

management

concept

Technical

infrastructure

design

Change

management

concept

End-user

support concept

Business process

operations

concept

Technical

operations

concept

Technicalinfrastructure

implementation


implementation

Change management

implementation

End-user supportimplementation

Business process operations

implementation


implementation

Project setup

Scope definition

Operationalrequirements

analysis

Governancemodel for operations

Solution transition toenterprise SOA

Technical requirements

and architecture

Final testing and sign-off

Knowledge transfertraining andcertification

Handover

Go live ofoperations

Assessment &

ScopingDesign of

Operations

Setup of

Operations

Handover

into Production

Operations &

Optimization

End-to-end

solution

operations

Run SAPphases

Run SAPphases

Run SAP assessment and scoping

Run SAP assessment and scoping

Run SAP implementation


Custom Dev.

management

concept

Custom Dev.management

implementation

Custom development management

© SAP 2008 /

Run SAP phases in relation to SAP standards

for solution operations

Operations &Optimization

Design Operations

Setup Operations

Handover into Production

Assessment &Scoping

Operationalrequirements

analysis

Governancemodel for operations

Scope definition

Solution transition toenterprise SOA

Technical requirements and

architecture

Project setup

End-usersupport concept

Technical operations concept

Changemanagement

concept


design


concept

Business process operations concept

Incident management

Requirements managementChange request & change control managementTest management

Solution documentationRemote supportabilityRoot cause analysis

Business process & interface monitoringData volume managementJob scheduling managementData integrity & transactional consistency


© SAP 2008 /



3. Run SAP Roadmap


5. Services





Certification

Services


© SAP 2008 /

14

SAP uses a professional training and certification

program to transfer specialist knowledge

E2E Technical Upgrade Management (E2E400) Learn about SAP's standards for successful upgrade projects. Understand the majortechnical risks and challenges within an upgrade project. Understand the concept of Technical Risk Management and describe the benefits and methods of the individualelements .

E2E Root Cause Analysis (E2E100)Learn how to perform problem resolution quickly and permanently in your IT landscapes and gain best-in-class knowledge and skills to run diagnostics on SAP Solution Manager.

E2E Business Process Integration and Automation Management (E2E300)

Learn how to establish a suitable framework in a software landscape for procedures, functionality, and SAP tools, which will in turn enable you to improve the business processes, performance, and data consistency of your solution.

E2E Change Control Management (E2E200)Learn how to efficiently handle change requests, in order to minimize the impact of change-related incidents. Gain skills necessary to adopt change control management in order to ensure that changes remain transparent and traceable.

Run SAP - End-to-End Solution Operations (E2E040)The course offers a comprehensive overview of the standards for operating SAP solutions and of the tools required to successfully support an SAP solution landscape.

© SAP 2008 /


2. SAP Standards for solution operations

3. Run SAP Roadmap


5. Services




Standards Road Map Training &

Certification

Services


© SAP 2008 /

Run SAP procedure

Service portfolio

Service selection Offering

Serviceoffering

Serviceoffering

Serviceoffering

Serviceoffering

Serviceoffering

Serviceoffering

Service offering

Serviceoffering

Service offering

Service

Service

Service

Service

Preparation

Analysis

© SAP 2008 /

Analysis of potential using Run SAP and SAP

standards

0

20

40

60

80

1001

2

34

5

Untapped potential SAP standards for solution operations

100 = E2E solution standards

0 = No E2E solution standards

Actual situation (customer)

Potential of SAP E2E

solution standards

1 User support: User support ensures that users work with the IT landscape as efficiently as possible to do

their daily tasks. If problems occur, the users can speak to competent advisors who can quickly solve the

problem.

2 Change management: Change management is used to plan, manage, and carry out changes. By using

standardized processes (for each change required), the risk is kept to a minimum. Suitable tools are

available for these standardized processes,

3 SAP user management: The most important interface between departments and IT is the application

management organization. Users can help themselves to IT services for numerous different tasks –

planning the solution landscape to the actual implementation; processing change requests from

departments; documentation standards; training and certification; and management-level reporting. The

SAP Application Management package consists of three main elements, which support the management of

application services and ensure operations run smoothly.

4 Business process operations: Business process operations deals with fundamental business processes.

Interruptions to these processes can lead to heavy financial losses and need to be prevented. The business

process operations component has four main elements, which manage your dataflow and therefore ensure

your operations run smoothly.

5SAP technical operations: SAP technical operations comprises all the activities for managing and

monitoring the IT landscape to maintain and operate the application landscape. It focuses on system

administration and system monitoring.

© SAP 2008 /

Examples of Run SAP services

� Run SAP assessment serviceKnowledge transfer + SWOT analysis (detailed) + project plan

� SAP upgrade assessment AGS & upgrade factory

� CCCoE assessment & scoping service(coming soon)

Assessment services� Design and setup incident management

� SAP software change management

(evaluation and setup one-transport order)

� Design and setup SAP change request management

� Test management optimization

� Setup of root cause analysis

� Design and setup business process monitoring

� Setup SAP data volume management

� Design and setup job scheduling

� Design and setup data consistency management

� SAP system administration for SAP NetWeaver Portal, XI,

BI, SAP CRM

Design,

setup, and

operations

services

� E2E40 Run SAP - End-to-End Solution Operations

� TE2E04 E2E and Run SAP - details and case study

� E2E50 E2E Solution Scope and Documentation

� E2E100 Root Cause Analysis

� E2E200 Change Control Management

� E2E300 Business Process Integration and Automation Management

� E2E400 Technical Upgrade Management

� CCCoE certification (available soon)

Training

courses and

certification

© SAP 2008 /



3. Run SAP Roadmap


5. Services





Certification

Services


© SAP 2008 /

SAP Solution Manager provides role-based

work centers

Work centers …

� are role-based

� enable easy navigation for user

� offer a central entry point for administration

� support Service Level Management

� are available with SAP Solution

Manager 7.0 (Support Package Stack 15)

Available work centers

� System administration

� System monitoring

� Incident management

� Job scheduling management

� Business process and interface monitoring

� Root cause analysis

� Service delivery

� Change management

� Solution landscape and operations setup

� Implementation and upgrades

© SAP 2008 /

Change request

management� ITIL-compliant management of change processes� Software logistics and transporting

SAP Solution Manager Scenarios

Service desk

Solution monitoring� System monitoring� Business process monitoring� Centralized system administration

� EarlyWatch Alert reporting/service level reporting

� Evaluation

Upgrades of

SAP solutions� SAP methods and tools� E-learning management� Test management

Implementation of

SAP solutions� SAP methods and tools� Template rollout� Customizing distribution� E-learning management� Test management

Core Core Core Core

businessbusinessbusinessbusiness

processes processes processes processes

Delivery of

SAP support services� Onsite/remote delivery

� SAP Safeguarding

� Best practices for message processing

� Integration of third-partyhelpdesks

� Diagnostics

� ITIL-compliant incident management

© SAP 2008 /

SAP Solution Manager – references

“Management time spent monitoring customizing distribution has been cut by 45%. Error resolution time is also down by 50%, and we can see that SAP Solution Manager will give us a high level of protection against inadvertently making unwanted customizing changes.”Andreas Pott, Systems Analyst, HP.

“Once we started working with SAP Solution Manager, we soon realized the benefits for comprehensive document management, faster issue resolution, and effective communications.”Karen Garafalo, Director of SOAR Program Management Office, Sony Electronics Inc.

“SAP Solution Manager addresses our entire infrastructure management needs, reduces risk, lowers the cost of ownership, and speeds the return on investment for our online buying solution.”Guillaume Legros, Project Leader, Airbus France SASRob

© SAP 2008 /



3. Run SAP Roadmap


5. Services





Certification

Services


© SAP 2008 /

Run SAP: customer benefits

…and leads to efficient end-to-end

application management:

� Less time required to solve problems and guaranteed data consistency

� Better use of resources for problem diagnosis

� Higher user acceptance thanks to improved reliability of IT solutions

� Increased transparency due to centralized change management

Applying the Run SAP methodology results in:

� Improved know-how and skills

� High degree of standardization and quality

� Efficient tools and processes

� Successful implementation of holistic solution operations

� Reduction in costs of operating applications

© SAP 2008 /

Disclaimer

This presentation is a preliminary version and not subject to your license agreement

or any other agreement with SAP. This document contains only intended strategies,

developments, and functionalities of the SAP product and services and is not

intended to be binding upon SAP to any particular course of business, product

strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice.

SAP assumes no responsibility for errors or omissions in this document.

© SAP 2008 /

Copyright 2008 SAP AG

All rights reserved

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Alle Rechte vorbehalten.

© SAP 2008 /

IT infrastructure

Example: ITIL service support coverage with


Release management

Upgrade and test

management

Incidents, service requests

Problems,incidents

Request for change

Configuration management

Central system data

and customizing

Change authorization

Change management

Change management, maintenance optimizer

Incident management

Service

desk

Problem management

Service Desk, Lösungsdatenbank

Problems

Availability management

Capacity management

ITIL processes Covered by service delivery SAP Solution Manager tools

IT user

Service desk, solution database

Requestfor change

Requestfor change

© SAP 2008 /

Run SAP Is a phase-oriented methodology

based on expert knowledge

Assessment &Scoping

OperationalRequirements

analysis

Governancemodel for

operations

Scope definition

Solution transition to enterprise SOA

Technicalrequirements and

architecture

Project setup

Operations &optimization

End-user support


Change management


management

Applicationmanagement

Business process operations

End-user support concept

Technical operations concept

Changemanagement

concept


design

Applicationmanagement

concept

Business process operations concept

End-user supportimplementation

Implementation of technical

operations

Changemanagement

implementation


implementation


implementation

Implementation of business process

operations

Handover to production

Knowledge transfer training and certification

Final testing and sign-off

Go-live of operations

Handover

Assessment und scoping

Assessment und scoping



Assessment &scoping

Design operations

Setup operations

© SAP 2008 /

SAP Solution Manager is the central platform for SAP

Application Management and administration

SAP Solution Manager …

• provides tools, content, and best

practices for the entire solution life cycle

• integrates SAP NetWeaver

Administrator to facilitate administration tasks

• is an industry best practice

“Deploying SAP Solution Manager is a best practice step every

customer should take to prepare for the world of enterprise

service-oriented architecture.”

Derek Prior, AMR Research

© SAP 2008 /

SAP Solution Manager provides role-based

work centers

Work centers …

� are role-based

� enable easy navigation for user

� offer a central entry point for administration

� support Service Level Management

� are available with SAP Solution

Manager 7.0 (Support Package Stack 15)

Available work centers

� System administration

� System monitoring

� Incident management

� Job scheduling management

� Business process and interface monitoring

� Root cause analysis

� Service delivery

� Change management

� Solution landscape and operations setup

� Implementation and upgrades

© SAP 2008 /

Training courses and certification are available for

all SAP standards for solution operations

Example: change management

E2E

TRAINING

COURSES

E2E

CERTIFICATION

Technical quality management

Technical upgrade management

Requirements mgmt

Change control mgmt

Test management


SAP NetWeaver Portal, XI, BI administration

SAP NetWeaver AS (DBs) administration

Technical quality expert

Technical upgrade expert Application management expert

SAP system administrator

SAP system administrator for specific components

© SAP 2008 /

Motivation behind Run SAP and its results

Results

• Standards for operations

• Implementation road map

• Best practices

• Training courses and service portfolio

In particular

• Road map in SAP Solution Manager

• Concept for technology partners

• Certification

• Services

• Roll-out plan

Motivation behind Run SAP

� to define necessity of standards and use project methodology

� to provide transparency about the support from SAP

� to ensure knowledge is transferred and information is distributed

run sap

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