rolling stock fleet maintenance cost reduction congress 2015

20+ Case Studies Led By Fleet Operators From The UK, Japan, Belgium, The Netherlands, Denmark, Italy, Morocco, Sweden, Finland And Many Other Countries Focused On Improving Availability And Minimising Costs

Focused On Improving Fleet Reliability And Availability At Reduced Cost Through Condition Based Maintenance:

9th-10th December 2015 | London | UK

20+ Fleet Operator Speakers Including:

M Follow us @RailInnovations

www.rolling-stock-maintenance.com

• BUSINESS CASE:

Hearing How Fleet Operators Have Leveraged Big Data And Organised Resources To Implement Condition-Based Maintenance.

• PREDICTIVE ANALYTICS:

Adopting Algorithms And Dynamic Scheduling To Reduce The Frequency And Cost Of Performing Maintenance.

• SOFTWARE:

Benchmarking The Latest Decision Making Support Systems To Aid In Scheduling And Balance Maintenance With Operational Requirements.

• WHEELSETS:

Identifying Best Practices For Monitoring And Maintaining Wheels And Bearings To Improve Fleet Reliability.

• NEW ROLLING STOCK:

How Workshop Modifications And New Train Design Can Ease The Integration Of Modern Rolling Stock Into Maintenance Plans.

• PARTNERSHIPS:

Bringing Fleet Operators, Owners, And Manufacturers Together To Forge Contractual Arrangements That Reduce Risk And Cost Of Maintenance.

Tom Hopkins Head Of Engineering Heathrow Express

Register By Friday9th October 2015

SAVE £200

Stephen Foot Head Of Asset Condition London Underground-Transport For London

Organized By:HEADLINE SPONSOR 2015 PARTNER CO-SPONSOR NETWORK BREAK SPONSOR

Presenting Real World Case Stories On Innovating Maintenance Regimes To Improve Fleet reliability And Safety, At Reduced Cost:

How To Practically Deliver Cost Savings From Condition Based Maintenance And Data Analytics ApplicationsImproving Performance And Transforming Decision Making On Fleet Maintenance, Scheduling And Availability

Christian Daniel Christian Daniel Technical Director: Rolling Stock Client Support SNCF International

Francesco Romano Head Of Electric And Electronic Engineering Trenitalia

Tsuyoshi Ichigi Chief Researcher-Technical R&D Center Japan Railways East Group

Bas Sprangers Head Of Engineering GVB

Christian Roth Engineering Director South West Trains

Vincent Van Opstal Fleet Manager SNCB

www.rolling-stock-maintenance.com + 44 (0) 800 098 8489 [email protected]

LEVERAGING THE FULL VALUE OF BIG DATA

Train operating companies across the globe are now collecting overwhelming quantities of data, yet there still remains the challenge of integrating an awareness of asset conditions with operation and maintenance schedules and improving the quality of data.

Fleet operators must evolve organisational structures and supplier partnerships and adopt decision-making support systems to enable dynamic scheduling and enable condition based maintenance to be executed at the lowest possible cost.

DEMONSTRATING THE BUSINESS CASE FOR CBM

In addition, fleet operators must prove the business case for each gradual investment in monitoring tools and devices, especially across aging fleets. In addition the procurement of new rolling stock causes questions around train design and workshop modifications.

Each of these topics is to be addressed by leading engineering directors and maintenance professionals, on behalf of fleet operators and owners from across Europe.

As the only event entirely focused on predictive maintenance and dynamic scheduling, the 4th Annual Rolling Stock Fleet Maintenance Congress is trusted by organisations across the world to deliver the very latest success stories and innovation.

The congress will be returning to London on 9-10 December with its most comprehensive and international agenda featuring case studies from leading fleet operators from the UK, Japan, Italy, the Netherlands, Belgium, Morocco, Denmark, Sweden, Finland and other countries.

Hilton London Bankside

2-8 Great Suffolk StreetSE1 0UG LONDON

Web: www.hilton.com/London

Venue Information:

The Only Utilities And Grid Operator Led Grid-Scale Energy Storage Congress Truly…

A thought provoking con-ference that allowed a number of areas to be considered and new ideas to take away

Eurostar

High level conference with speakers and chairs showing the innovation and future of

rolling stock MetrôRio

Well organised conference with comprehensive content for you to take away for your

business’ MTR

• LEVERAGING BIG DATA : Overcoming Organisational And Scheduling Challenges To Fully Leverage Big Data And Implement Condition Based Maintenance

• PREDICTIVE ANALYTICS : Adopting Algorithms And Dynamic Scheduling To Reduce The Frequency And Cost Of Performing Maintenance

• SOFTWARE : Benchmarking The Latest Decision Making Support Systems To Aid In Scheduling And Balance Maintenance With Operational Requirements

• WHEELSETS : Identifying Best Practices For Monitoring And Maintaining Wheels And Bearings To Improve Fleet Reliability

• NEW ROLLING STOCK : How Workshop Modifications And New Train Design Can Ease The Integration Of Modern Rolling Stock Into Maintenance Plans

• PARTNERSHIPS : Bringing Fleet Operators, Owners And Manufacturers Together To Forge Contractual Arrangements That Reduce Risk And Cost Of Maintenance

Register By Friday9th October 2015

SAVE £200

HEARING HOW FLEET OPERATORS HAVE LEVERAGED BIG DATA AND ORGANISED RESOURCES TO IMPLEMENT CONDITION BASED MAINTENANCE

Day 1Wednesday 09th December 2015

8.50 Chair’s Opening Remarks

Day One Chaired By: Justin Southcombe, Commercial Director, PerpetuumKEYNOTE: MAINTENANCE REGIME INNOVATION

9.00 Practically Delivering Cost Savings And Transforming Maintenance Decision Making Through Condition Based Monitoring And Data Analytics Applications

•Understandingtheartandscienceofimplementationtosavecostsandmaintainqualityandsafety

•ReviewinghowafleetoperatorprovedthevalueofCBMtocorporatedecision-makersandsecuredinvestmentformonitoringtechnology

•Understandinghowmaintenanceteamswerere-organisedandre-trainedtofullyleveragethebenefitsofbigdata

•Hearinghowdynamicschedulinghasenabledmaintenancedemandstobebalancedwithoperationalrequirements

•QuantifyingtheactualbusinessbenefitofutilisingCBM-howmuchmoneyhasbeensaved?

Tom Hopkins, Head Of Engineering, Heathrow Express (UK)9.30 Question & Answer Session

KEYNOTE: IDENTIFYING FAILURE PATTERNS

9.40 Use Of Data To Predict And Prevent Failures Using Standard Software And Analytics Tools

London Undergound’s Presentation Will Be ComplementedWith A Live Demosntration Of Failure Pattern Identification OnExisting Train Data•AnalysingLondonUndergrounds’predictive

maintenancejourney:managingassetsasacompletesystem

•Demonstratinghowtoprovideimprovedaccesstoexistingtraindatainusingstandardsoftwaretools

•Lookingatanalysistechniquesusedtoprovidefailurepredictionsanddevelopmentofmoreadvancedpredictiveanalytics

•Examiningthebusinesschangeandbenefitsrealisation

•Streamliningfuturemaintenanceregimeandconditionmonitoringdevelopment

Steve Foot, Head Of Asset Condition, London Underground-Transport for London (UK)Chris Welford, Train Systems Technical Lead - Predict And Prevent Programme, London Underground-Transport for London (UK)10.10 Question & Answer Session

10.20 Morning Refreshments In The Exhibition Showcase Area

HOW TO REALISE THE FULL BENEFITS OF CBM AND BIG DATA UTILISATION FOR IMPROVING THE PERFORMANCE AND REDUCING THE COST OF

ROLLING STOCK MAINTENANCE

CASE STUDY: DELIVERING VALUE FROM DATA

10.50 How To Analyse Data To Make Meaningful Decisions For Predictive Maintenance And Dynamic Activity Scheduling

•Processesforcollectingandusingthedatafromfailureonsigndetectionusingmonitoringdatafordooroperatingequipmentandairconditioningsystemofcommutertrain

•HowtousethedataandchangemaintenancesystemsImplementingpredictiveanalyticsintofleetmaintenancesystems

•Howtoorganiseyourtrainservicetoexploittheopportunity

Tsuyoshi Ichigi, Chief Researcher, Technical R&D Center, Japan Railways East Group (Japan)Takumi Ishii, Deputy Director: Paris, Japan Railways East Group (Japan)11.20 Question & Answer Session

BEST PRACTICES FOR DATA COLLECTION AND ANALYSIS

11.20 Best Practice Data Collection And Principal Component Analysis

•Revealingthecapitalcostofsettingupcondition-basedmonitoring,suchassensorsforeachcomponenttodeterminewhatcouldbeincludedinalimitedbudget

•Understandinghowthedataqualityvariesforeachcomponent,suchaswheelsandbearings,toensuresensorsareleveragedtotheirfullpotential

•Examiningthecost-savingsactuallyseenbyfleetoperatorsforeachcomponenttoprioritisetheplacementofsensors

•Reviewingtheverylatestsensortechnologytodeterminewhichcomponentsfutureinvestmentcouldbeworthwhile

Justin Southcombe, Commercial Director, Perpetuum (UK)11.50 Question & Answer Session

CBM BUSINESS CASE FOR AGING FLEETS

11.20 Ensuring The Cost Of Predictive Maintenance Does Not Exceed The Cost Savings On Aging Fleets: Strategically Placing Sensors To Maximise Return On Investment

•Determiningatwhichrollingstockagesitdoesordoesnotmakesensetoinvestinacondition-basedmaintenanceplan

•Prioritisingareasforsensorinvestment•Hearinghowquicklyfleetoperatorshavebeenable

toseeareturnontheirinvestmenttodetermineviabilityofinvestmentforagingfleets

•Identifyingthepointatwhichprocurementofnewrollingstockmakesbusinesssense:whendoesmaintenanceofanagingfleetnolongermakesense?

Christian Daniel, Technical Director: Rolling Stock, SNCF International (France-Morocco)12.30 Question & Answer Session

12.40 Lunch In The Exhibition Showcase Area

PREDICTIVE ANALYTICSSUCCESS STORIES ON DELIVERING VALUE FROM

BIG DATA TO PRIORITISE MAINTENANCE NEEDS AND IMPLEMENT COST-EFFECTIVE DYNAMIC SCHEDULING

REAL-TIME ALERTS

1.40 Leveraging Constant Condition Monitoring And Alerts To Trigger Essential Repairs And Reduce The Frequency And Cost Of Maintenance

•Howtoreducethecostofaresource-intensivemonitoringteamtoensuretheactofmonitoringdoesnotcostmorethantheactualmaintenancecostsavings

•Learninghowdataiscommunicatedrapidlyfromrollingstocktomaintenanceplannersandtheworkshop

•Examininghowadynamicscheduleenablesreal-timealertstobeactuallyimplemented,notjustnotedforthenextpre-scheduledmaintenancestop

•Benchmarkinghowalertsandalarmsarecommunicatedtostafftoensuretheyarenotfloodedwithunnecessarynotifications

Vincent Van Opstal, Fleet Manager, SNCB (Belgium)Pieter Moelans, Research Engineer, SNCB (Belgium)2.50 Question & Answer Session

DATA QUALITY

3.00 Developing Robust Data Processing Systems And Well Trained Staff To Ensure Data Is Of Sufficient Quality To Inform Maintenance Plans

•Examiningtheaccuracyofmonitoringsensorstoensurethatcollecteddataisofsufficientqualitytoinformmaintenancedecisions

•Howtoprocessbigdatainawaytocreateclearerrormessagesthataremeaningfultoworkshopstaff

•Understandinghowdataisvalidated-canwetrustautomatedalertsandmessagesenoughtoinformmaintenanceregimes?

•Developingstandardiseddataprocessingandreportingmethodstoreducemisunderstandingattheworkshops

Francesco Romano, Head Of Electric And Electronic Engineering, Trenitalia (Italy)

3.30 Question & Answer Session

PRE-BREAK TECHNOLOGY BRIEFING

3.40 Train Connectivity And Railways Engineering: Driving Life-Cycle Cost Reduction

Augusto Costa Franco, General Manager, Nomad Tech (UK)4.00 Question & Answer Session

4.05 Afternoon Refreshments In The Exhibition Showcase Area

SOFTWAREOUTLINING THE LATEST SOFTWARE SOLUTIONS

TO EASE THE CREATION OF COST-EFFECTIVE MAINTENANCE SCHEDULES

DECISION MAKING SUPPORT SYSTEMS PANEL

4.35 Examining The Ability Of Software Solutions To Integrate Real-World Limitations Such As Traffic, Weather And Staff Availability To Efficiently Schedule Maintenance

•Assessingtheabilityofsoftwaretocomparetheconditionofthefleetwithoperationalrequirementstoinformmaintenanceplans

•Revealingtheabilityofthelatestdecision-supporttoolstointegratetrafficandtrackclosuresintodynamicschedules

•Examiningtheabilitytomodifyschedulesbasedonweather,suchasincreasingcriticalmaintenancecausedbysnow

•Outliningthecapabilityofsoftwaretointegratestaffandworkshoplocationlimitationsintodynamicschedules

Moderated By: Justin Southcombe, Commercial Director, Perpetuum (UK)David Hatfield, Fleet Director, Grand Central Railway Company (UK)

SAFETY CRITICAL COMPONENT CASE STUDIESIDENTIFYING BEST PRACTICE MAINTENANCE FOR

WHEELSETS, SAFETY CRITICAL COMPONENTS AND CUSTOMER CRITICAL PARTS

CASE STUDY: WHEELSETS AND BEARINGS

4.50 Identifying The Most Cost-Effective Methods To Perform Condition Monitoring And Maintenance Of Wheel Sets And Bearings

•Determiningwhetherpreventativeorre-profilingwheeldamageisthemostcost-effectivesolutionacrossthevehiclelifecycle

•Identifyingdesignandmaintenancesolutionstoreducewheeldamageduringbrakingtoreducefrequencyofworkshopvisits

•Optimisingtheinvestmentinwheelandtyrequalitytoreducelifecyclecosts-willamoreexpensivewheelrequirelessmaintenance?

•Hearingthebusinesscaseforsensorstomonitorwheelsandbearingtoinformconditionbasedmaintenance

Mark Johnson, Engineering Director, Southeatern Railway (UK)5.20 Question & Answer Session

CASE STUDY: CUSTOMER-CRITICAL COMPONENTS

5.30 Benchmarking Plug-And-Play And Smaller, Mobile Workshop Solutions For Maintaining Customer Facilities Such As Toilets And HVAC To Reduce The Time And Save Costs

•Reviewingplug-and-playoptionstoreducetheturnaroundtimewhenmaintainingcustomer-criticalcomponentssuchastoilets

•IdentifyingmethodstoreducethetimeandcostofrepairingHVAContrainstoimprovefleetavailability

•Comparingtoolsandproductsforcleaningrollingstockinteriorstoquicklyandcost-effectivelyprovideapleasantexperienceforcustomers

•Evaluatinghowdesigningrollingstockinteriorswithcleaninginmindcansignificantlyreducetimespentonmaintenancee


6.10 Chair’s Closing Remarks

6.20-7.20 Networking Drinks In The Exhibition Showcase Area


OPTIMISING NEW FLEET INTEGRATION AND SUPPLIER PARTNERSHIP TO REDUCE THE COST OF ADOPTING NEW MONITORING TECHNOLOGY AND EXECUTING CONDITION-BASED MAINTENANCE

Day 2Thursday 10th December 2015

8.50 Chair’s Opening Remarks

Day Two Chaired By: Christian Roth, Engineering Director, South West Trains (UK)

NEW FLEETSHOW FLEET OPERATORS AND MANUFACTURER ARE

MODIFYING WORKSHOP AND TRAIN DESIGN TO REDUCE THE LIFECYCLE COSTS OF NEW ROLLING

STOCK

SMOOTH INTRODUCTION OF NEW ROLLING STOCK

9.00 Modifying Workshops And Upgrading Equipment To Cost-Effectively Balance Maintenance Of Legacy Fleets And New Rolling Stock

•Understandinghowtocost-effectivelymodifyworkshopstocaterforthemaintenancedemandofnewrollingstock

•Learninghowtotrainstafftobeabletoflexiblymaintainbothlegacyandmodernrollingstockinterchangeably

•Reviewingtheequipmentneededtobeabletomaintainelectricalassetswhenworkshopsaretraditionallysetupformechanicalrollingstock

•Howtoadaptschedulesinlightofnewrollingstock,suchasfactoringinchangesintimetakentoconductmaintenance

Christian Roth, Engineering Director, South West Trains (UK)9.30 Question & Answer Session

PANEL: SUPPLY CHAINS & PARTNERSHIPS

9.40 Benchmarking New Commercial And Contractual Frameworks For Working With Suppliers To Reduce Maintenance Costs And Share Risk

•Benchmarkingthecontractualrelationshipsbetweenfleetoperators,ownersandmanufacturerstoreducecostsforallstakeholders

•Optimisingtheroleofeachstakeholderinperformingmaintenance:Towhatextentismaintenancedonebyfleetoperatorsormanufacturers?

•Hearinghowfleetoperatorshavedevelopedlongtermstrategieswithsupplierstoensuresuppliersarenotoverstretchedacrosslargeprocurementscales

•Understandinghowanoptimalrelationshipdiffersforfranchiseoperatorsasopposedtonationalisedoperatorsonthecontinent

Christian Roth, Engineering Director, South West Trains (UK)10.10 Question & Answer Session

10.20 Morning Refreshments In The Exhibition Showcase Area

NEW TRAIN DESIGN

10.50 Manufacturers Perspective: Leveraging Data On Common Failures And Solutions To Optimise New Rolling Stock Design For Maintenance

This session will gather the views of a train manufacturers on:•Outliningtheprocessesmanufacturersgothrough

whendesigningrollingstock:Dotheythinkaboutmaintenance?

•Examiningcommonfailuresexperiencedbyfleetoperatorstogivemanufacturersinsightintowheretoprioritisedesignchangesinfuturemodels

•Howtodesignrollingstockwiththeexpectationoffuturepassengerinformationsystemupgradestoreducetimeandcostofrefurbishments

•Revealingthevalueofbigdatacollectedfromexistingassetstoimprovethedesignofnext-generationrollingstock


MONITORING TECHNOLOGYOUTLINING THE LATEST DEVICES TO GATHER AND

COMMUNICATE DATA TO INFORM CONDITION-BASED MAINTENANCE PLANS

DATA COLLECTION

11.30 Reviewing The Latest Track-Side And Train-Based Monitoring Systems To Ensure The Reliable Collection Of The Right Data

•Reviewingthecost,accuracyandfunctionalityofthelatesttrack-sidemonitoringdevicestoinformcondition-basedmaintenance

•Examiningthecost-benefitsoftrain-basedsystemscomparedtotrack-sidealternatives

•Understandinghoweachdevicegathers,processesandcommunicatesdatatoensurecompatibilitywithmaintenanceprocesses

•Determiningatwhatpointdevicesshouldbeupgradedtomoreaccurateandreliablesensors-Istheinvestmentvalueformoney?

Bas Sprangers, Head Of Engineering, GVB (The Netherlands)Jan Luijben, Information Manager, GVB (The Netherlands)11.40 Question & Answer Session

CASE STUDY: DEMONSTRATING CBM’S BUSINESS BENEFITS

11.50 Practical Experiences On Online Condition Monitoring: Is CBM Justified From A Business Perspective?

•WeighingthecostsofimplementingCBItechnologiesagainstthebenefitsincostreductionandserviceavailabilitytoquantifyitsROI

•Organisingdataforonlineconditionmonitoringtomaximiseitsefficiency

•Howtoimprovedataqualitytominimisemaintenancecosts

Claudio Cassarino, Managing Director, Metro Copenhaguen-Metro Service (Denmark)12.20 Question & Answer Session

12.30 Lunch In The Exhibition Showcase Area

MARKET ACCEPTANCE OF NEW TECH

1.30 Revealing The Process Fleet Operators And Owners Engage In To Validate And Accept New Technology: How Can We Speed This Process Up To Encourage Innovation?

•Revealinghowlongtheprocesstakesfromasupplierfinalisinganewproducttogettingdevicesadoptedonrollingstock

•Understandingthetechnicalvalidationchecksthatfleetoperatorsandownersrequirebeforetheyareconfidentusinganewdevice

•Examiningtheeconomicexpectationsthatfleetoperatorshaveonanewdevice:whatdoestheROIneedtobetomakeanewproductviable?

•Investigatingthepotentialofstandardisingvalidationprocessesacrosstheindustrytospeeduptheadoptionofcost-savinginnovations

Christian Daniel, Technical Director: Rolling Stock, SNCF International (France-Morocco)


CASE STUDY: MAXIMISING THE IMPACT OF DATA

2.10 Optimising Data Analysis To Improve The Decision-Making Processes Impacting Predictive Maintenance And Dynamic Scheduling

•Evaluatingkeyprocessesforcollectingandimplementingdatatoidentifyopportunitiesforimprovement

•Examininghowimproveddataanalyticscanoptimisepredictivemaintenance

•Outliningthekeydecision-makingprocessedderivefromdataanalysistodeterminehowtooptimisedynamicscheduling

Teemu Rintala, Leading Data Analyst, VR Group (Finland)2.40 Question & Answer Session

2.50 Afternoon Refreshments In The Exhibition Showcase Area

MAINTENANCE EXECUTIONLESSONS FROM THE WORKSHOP: HOW MAINTENANCE

PROCEDURES ARE CHANGING IN LIGHT OF BID DATA AND DYNAMIC SCHEDULING

CASE STUDY: SNOW ON ELECTRICAL EQUIPMENT

3.20 Learning Best Practice Maintenance Procedures In Winter To Eliminate Snow Getting Into Electrical Systems And Improve Fleet Reliability

•Identifyingbest-practicemaintenanceprocessestoreducesnowinfiltratingelectricalsystems

•Optimisingschedulesspecificallyduringharshweathertomaximisefleetavailabilitywithoutputtingassetsatunnecessaryriskoffailure

•Understandinghowtochangemaintenanceshiftssuchasincreasingnight-timeworkduringharshweathertospeedupmaintenanceturnaround

•Reviewingbestpracticesforresolvingcommonwinterproblemssuchasfrozendoorsandfailedelectricalsystems

Arvid Fredman, Fleet Manager, SJ (Sweden)


STAFF TRAININGDETERMINING THE NEEDS OF NEXT-GENERATION

MAINTENANCE TEAMS TO ENSURE STAFF ARE ADEQUATELY TRAINED AND PREPARED

PANEL: STAFF TRAINING

4.00 Understanding The Impact Of Condition Based Maintenance On Staff Training To Ensure The Industry Is Prepared For Future Qualification And Accreditation Requirements

•Outliningthequalificationsandaccreditationsmaintenancestaffrequiretodayandinthefuturetoprepareadequatetrainingschemes

•Understandinghowtotrainexperiencedbutlessflexiblestafftoworkwithdigitalandautomatedprocesses

•Hearinghowtoretainandincentivisestafftodevelopalong-termandreliableworkforce

•Revealinghowtocreateaculturalchangeacrossorganisationstodevelopapositiveattitudetowardstheadoptionofthedigitalrailway

Sergio Bárcena del Río, Fleet Solutions Manager, Eurostar (France)


6.10 Chair’s Closing Remarks


SPONSORSHIP OPPORTUNITIES

The Rolling Stock Fleet Maintenance Cost Reduction Congress 2015 offers a unique platform for highly relevant solution providers to showcase their latest technology advances to an audience of decision makers looking to improve the reliability, availability and maintainability of their rolling stock.

WHY IS THIS EVENT A UNIQUE OPPORTUNITY?

DECISION MAKING AUDIENCE

Train operator attendees are primarily decision makers looking to learn from other operators. Every conversation is valuable and there is no searching through endless crowds in search of the next customer

EXCLUSIVE OPPORTUNITIES

We work with dozens of TOCs across Europe to identify the agenda topics and vendor categories they need to hear from. We allocate stalls and speaking time only when suppliers can offer solutions the audience is looking for, so you know your next customer is in the room

SHARE YOUR SUCCESS

As an operator-led congress, speakers will be delivering unbiased reviews of equipment currently installed across their fleets and rail network – an unparalleled opportunity to capitalise on your previous success

If you have a successful case study to share with operators, get in touch to apply for information on speaking opportunities and stall allocations:

Keith Turner+44 (0) 203 727 3112

[email protected]

VISITOR PROFILE

Engineering Directors 35%Maintenance Directors / Managers 27%Fleet Directors 23%Technology Managers 5%Other Director / Manager 10%

ATTENDEES BY JOB TITLE

ATTENDEES BY COMPANY TYPE

Train Operating Company 45%ROSCO 5%Infrastructure Managers 10%Manufacturers And Suppliers 35%Regulators And Government 5%


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Cancellations received 30 days prior to the congress taking place will be eligible for a refund less £75 administration fee, after that point no refund can be made. Cancellations must be made in writing, if you are unable to attend you may nominate a colleague to attend in your place at no additional cost.London Business Conferences Limited reserves the right to alter or cancel the speakers or program.Receipt of this booking form, inclusive or exclusive of payment constitutes formal agreement to attend and acceptance of the terms and conditions stated.All outstanding fees must be paid within our standard payment period of 7 days. Any outstanding invoices will remain valid should cancellation of attendance be received outside of the aforementioned cancellation period.*If you are claiming the early booking discount this

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