role of information technology and use of pms in hospitality industry
DESCRIPTION
use of I.T. in hotel industryTRANSCRIPT
INFORMATION TECHNOLOGY AND HOTEL INDUSTRY
WHAT IS “I.T.”
Any thing related to computing technology.
Networking, hardware, software, the internet and people working with these technology.
Combination of right people and right system.
APPLICATION
Computer programming
Network administration
Web development
Technical support
COMPONENT OF I.T.
SYSTEM- CHAIN OF COMMANDS
SOFTWARE - PMS (IDS,OPERA)
HARDWARE – COMPUTERS
HOSPITALITY AND I.T.
First use of I.T. in early 1945-50 , formation of chain hotels
Borrowing of software
Airline first to computerized reservation system.
St. Jacque hotel, Paris, introduced software for automated reservation
I.T. IN ACTION
ADVANTAGES GDS PMS CRS EPOS E-PROCUREMENT MARKETING INFO IN REAL TIME COST REDUCTION
PMS
Automates the operation of the hotel
Hub of hotel operation
Have various interfaces
INTERFACES
EMS
HRS
ACCOUNTING SYSTEM
POINT OF SALE
APPLICATION OF PMS Reservations Registration Room status Posting Call accounting Check out Audit Departments Sales and marketing HR Security
WHY WE NEED PMS?
AUTOMATIONTIME SAVINGQUALITY SERVICERECORDS/DATASMOOTH OPERATIONERROR FREECOMPETITON
FACTORS FOR PURCHASE OF PMS
1- identification of needs2- budget/ finances 3- selection vendor/software4-hardware selection5- training6- test run7- service 8-implementation
Component of a good PMS Security Features -(Is it PA-DSS compliant?)
Reputation
Configuration Flexibility
Integration possibilities -well does this PMS play with other systems
Functionality
Training & Support -assistance
NEXT IS WHAT???
Remote accessibility
Integrated web and mobile reservation
Automatic data backup
Big players- webrezpro, hotelogix
TOP CLOUD BASED PMS
Hotel logix
Webrezpro
Rezovation
Hetras
WEBLIOGRAPHY
www.webrezpro.com
www.thetoptens.com
www.hotelogix.com
www.hotelgears.com