role changes of key users and their influencing factors in erp implementation
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Role Changes of Key Users and Their Influencing Factors in ERP Implementation. WANG Ying, PAN Mianzhen ， LU Lu ， MAO Jiye Renmin University of China. Self Introduction. Supervisor: Mao Jiye Research Area: Knowledge Management Information Systems Contact: - PowerPoint PPT PresentationTRANSCRIPT
WANG Ying, PAN Mianzhen ， LU Lu ， MAO Jiye
Renmin University of China
Supervisor: Mao Jiye Research Area: Knowledge Management Information Systems
Contact: E-mail: [email protected] Cell Phone: 13910191904
BackgroundTheoretical Basis
MethodologyFindingsConclusions
51% of enterprises believe that ERP system introduction is not successful
More than 70% of the ERP implementation does not reach the managers’ expectation
Success rate of Chinese enterprises is only around 10%
Implementation team is considered to be one of the most important key successful factors
51% of enterprises believe that ERP system introduction is not successful
More than 70% of the ERP implementation does not reach the managers’ expectation
Success rate of Chinese enterprises is only around 10%
Implementation team is considered to be one of the most important key successful factors
Renmin University of China
The implementation of ERP systems is a kind of organizational change
Staff’s acceptance of changes is one of the key success factors of the transformation
Key users’ job satisfaction and the successful implementation of ERP are significantly and positively correlated
The implementation of ERP systems is a kind of organizational change
Staff’s acceptance of changes is one of the key success factors of the transformation
Key users’ job satisfaction and the successful implementation of ERP are significantly and positively correlated
Renmin University of China
Studies haven’t pointed out what changes may happen on them after implementing ERP, such as their occupation development, job roles, personal abilities, professional level and so on,
And which factors will effect these changes.
Studies haven’t pointed out what changes may happen on them after implementing ERP, such as their occupation development, job roles, personal abilities, professional level and so on,
And which factors will effect these changes.
Renmin University of China
(1) Ware the connotations of the concept of key users’ role changes in implementing ERP?
(2) Which are the influencing factors of the key users’ role changes?
Refers to the planned and goal-directed change activities carried out in organizations
Changes have impacts on people‘s psychology
Managers should pay close attention to employees’ reaction when transforming in different time
Renmin University of China
Employee’s cognition of change includes:
Cognition of the change’s effectiveness
Cognition of the coordination of staff members
Cognition of the rights and interests’ protection of the employees
Renmin University of China
The modes of employee’s work role transition can be divided into four types: replication, absorption, determination and development
Along with personal development and role development two aspects of results
Organizational induction- socialization processes, prior occupational socialization and motivational orientation, and work role requirements
Views the work role transition as a dynamic process
Renmin University of China
Exploratory case study
Grounded theory oriented data analysis method
D company is a multinational enterprise basing on the geophysical exploring business, has diversified developing orientations, public utilities and other industries.
In June, 2003, D company’s ERP project officially started, mainly involving three participants: the project leading group, Beta consultant company and ERP executive group of D company .In February, 2004, the on-line application began.
Renmin University of China
(1)Early stage: join in the training about the ERP systems’ concepts and function knowledge
(2)Blueprint stage: combine the existing process, involve in the design of future processes
(3) Demand collecting stage: collect the key requirements of business department
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(4)Implementing and popularizing stage: configure the system, unit and integration test, prepare ERP manual.
(5) On-line perpetrating stage: operation training.
(6) Going online and after online support: maintenance of the system, judge and answer the end users’ various questions, improve the system.
Renmin University of China
Deplored the connotations of concepts
Found their links
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Renmin University of China
Renmin University of China
Renmin University of China
Renmin University of China
Pattention to what psychological effects the ERP implementing may bring to the key users, give the key users training and timely communication
Provide the key users good conditions for implementing ERP
Pay attention to creating a harmonious work atmosphere, give them the full trust and authorization
Renmin University of China
Be aware of the key users’ important functions for successful implementation of ERP
Select who is familiar with the business processes, business contents, enterprise culture, management style
Renmin University of China
Improve personal abilities, increase cross-sector business knowledge, expand horizons
Full-time involve into the project, active learn, learn from consultant about system knowledge
Communications with other module key users, try to do work by themselves, accept ERP
Renmin University of China
Thank you!