role & challenge of imc in facilitating the success of brands · 2016-02-18 · defining imc...
TRANSCRIPT
![Page 1: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/1.jpg)
Role & Challenge Of IMC In Facilitating The Success Of Brands
Week 01W. Rofianto
![Page 2: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/2.jpg)
What is Marketing?
Marketing is the activity, set of institutions, and processes
for creating, communicating, delivering, and exchangingofferings that have value for customers, clients, partners,
and society at large.
(American Marketing Association’s official definition of marketing,
Approved July 2013)
![Page 3: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/3.jpg)
Defining IMCIMC is a strategic business process used to plan, develop,
execute and evaluate coordinated, measurable, persuasive
brand communication programs with consumers, customers,
prospects employees and other relevant external and internal
audiences.
The goal of IMC is to generate financial returns and build
brand equity.
![Page 4: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/4.jpg)
Advertising
Direct Marketing
Interactive/Internet Marketing
Sales Promotion
Publicity/PublicRelations
Personal Selling
Advertising
Direct Marketing
Interactive/Internet Marketing
Sales Promotion
Publicity/PublicRelations
The Promotional Mix
![Page 5: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/5.jpg)
The Tools of Marketing Communications
Source: Shimp (2010), adapted from Figure 1.1 in Kevin Lane Keller, “Mastering the Marketing Communications Mix: Micro and Macro
Perspectives on Integrated Marketing Communication Programs,” Journal of Marketing Management 17 (August, 2001), 823–851.
1. Media Advertising
• TV
• Radio
• Magazines
• Newspapers
2. Direct Response and
Interactive Advertising
• Direct mail
• Telephone solicitation
• Online advertising
3. Place Advertising
• Billboards and bulletins
• Posters
• Transit ads
• Cinema ads
4. Store Signage and Point-of-
Purchase Advertising
• External store signs
• In-store shelf signs
• Shopping cart ads
• In-store radio and TV
5. Trade- and Consumer-
Oriented Promotions
• Trade deals and buying
allowances
• Display and advertising
allowances
• Trade shows
• Cooperative advertising
• Samples
• Coupons
• Premiums
• Refunds/rebates
• Contests/sweepstakes
• Promotional games
• Bonus packs
• Price-off deals
6. Event Marketing and
Sponsorships
• Sponsorship of sporting
events
• Sponsorship of arts, fairs,
and festivals
• Sponsorship of causes
7. Marketing-Oriented Public
Relations and Publicity
8. Personal Selling
![Page 6: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/6.jpg)
The Integration of Marketing Communications
Why Not Integrated?
Tradition of separation communication tools
Influence of specialized outside suppliers
Managerial parochialism
Skeptics who consider IMC to be a fad
Using multiple communication tools in conjunction with one
another can produce greater results (synergistic effects) than
tools used individually and in an uncoordinated fashion.
![Page 7: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/7.jpg)
Basic IMC Issues
How to enhance
brand equity
How to affect
customer
behavior
How to justify
marcom
investments
How to
demonstrate
financial
accountability
Marketing Communicators Challange
![Page 8: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/8.jpg)
IMC Keys
1. Start with the customer or prospect.
2. Use any form of relevant contact or touch point.
3. Speak with a single voice.
4. Build relationships.
5. Affect behavior.
![Page 9: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/9.jpg)
https://www.youtube.com/watch?v=1tpnf9NWX-Y
![Page 10: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/10.jpg)
Coordinated Marketing Mix Elements Build Image
![Page 11: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/11.jpg)
The Marketing Communications Decision-Making Process
Source: Shimp (2010)
![Page 12: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/12.jpg)
A Firm-Based Perspective on Brand Equity
Higher
market share
Increased
brand loyalty
Premium
pricing
Revenue
premiums
Brand Equity
The degree to which consumers favorably perceive the brand’s
features and benefits as compared to competitive brands and
how strongly these views are held in memory
![Page 13: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/13.jpg)
Children’s Taste Preferences (In percents)
Source: Shimp (2010)
![Page 14: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/14.jpg)
A Customer-Based Brand Equity Framework
Source: Shimp (2010), adapted from Kevin Lane Keller, “Conceptualizing, Measuring, and Managing Customer-Based Brand Equity,” Journal of Marketing 57
(January 1993), 7.
![Page 15: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/15.jpg)
The Brand Awareness Pyramid
Source: Shimp (2010), adapted from David A. Aaker, Managing Brand Equity (New York: Free Press, 1991), 62.
![Page 16: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/16.jpg)
Ways of Enhancing Brand Equity
Speak-for-Itself Message-Driven Leveraging
Enhancing Brand Equity
![Page 17: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/17.jpg)
Change in
brand
awareness
Improvement
in attitudes
toward
the brand
Increased
purchase
intentions
Larger sales
volume
What to Measure?
Measuring Marcom Effectiveness, Why ?
Demands for greater accountability on the marketing function
To become better at marcom activities
![Page 18: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/18.jpg)
https://www.youtube.com/watch?v=98U2O7cpcNw
![Page 19: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/19.jpg)
IMC: Facilitate successful new product introductions,
Reduce the product failure rate (potentially 35-45%)
![Page 20: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/20.jpg)
Model of the Brand Adoption Process
![Page 21: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/21.jpg)
Brand Characteristics That Facilitate Adoption
Relative Advantage
Complexity
Compatibility
Observability
Trialability
![Page 22: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/22.jpg)
![Page 23: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/23.jpg)
Brand Naming
Speed of
Brand Awareness
Overall
Brand Image
Brand Equity
Formation
Brand Name
company’s unique designation or trademark,
which distinguishes its offering from other product category entries.
![Page 24: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/24.jpg)
Brand Name Fundamentals
Compatible with desired image
Distinguishable from competitors
Suitable forglobal use
Memorable and pronounceable
Facilitatesconsumerlearning
![Page 25: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/25.jpg)
Facilitating Consumer Learning
of Brand Associations
Exceptions to Naming Rules
Some brands become successful in spite of their names
First brand in a new product category can be successful
regardless of its name if it offers distinct advantages.
Empty vessels - names can be intentionally meaningless
at inception
![Page 26: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/26.jpg)
Logos
![Page 27: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/27.jpg)
Good Logo Designs
Are natural—neither too
simple nor too complex
Are readily recognized
Convey same meaning to
all target market members
Evoke positive feelings
Are suited for periodic
updating
The Role of Logos
graphic design element related to a brand name
![Page 28: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/28.jpg)
![Page 29: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/29.jpg)
![Page 30: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/30.jpg)
![Page 31: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/31.jpg)
https://www.youtube.com/watch?v=QKvgw9TJoCk
![Page 32: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/32.jpg)
https://www.youtube.com/watch?v=HB3xM93rXbY
![Page 33: Role & Challenge Of IMC In Facilitating The Success Of Brands · 2016-02-18 · Defining IMC IMC is a strategic business process used to plan, develop, execute and evaluate coordinated,](https://reader034.vdocuments.us/reader034/viewer/2022043007/5f926abdb057bb7f041d7457/html5/thumbnails/33.jpg)