rohit talwar - convention 2020 - key research findings - icca leipzig 24-10/11
Post on 14-Sep-2014
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Rohit Talwar's presentation to ICCA Leipzig on the future of the corporate events and conventions, and the emerging findings from the latest Convention 2020 study.TRANSCRIPT
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The Future of Corporate and Association Events
+
Venue and Destination Strategies
ICCA Congress Leipzig
October 24th 2011
Rohit Talwar
CEO – Fast Future
www.convention-2020.com
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Contents
• Presentation p 3
• About Fast Future p 69
• Image Sources p 79
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• Global strategic foresight study to help the meetings industry prepare for
the decade ahead - Industry-wide sponsors
• Outside-in focus
• Multiple outputs Nov 2009 – December 2011
Convention 2020
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Organisations Need to Work on
3 Horizons in Parallel
1-12 Months
Operational
Excellence
1-3 Years
Drive for
Growth
3-10 Years
Creating
the Future
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The World in 2020
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The Survey Focus
Delegate
Experience
Design
Drivers
Learning and
Knowledge
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Less but Bigger? By 2020, compared to today, I expect there to be fewer but larger
conferences and exhibitions covering wide topics, industry
sectors, or "communities of interest" - with less choice of which events to
attend, but much more choice within the events themselves.
49% 1085 respondents
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More, Smaller and Specialized? By 2020, compared to today, I expect there to be a greater choice of many
more smaller, highly specialized conferences, exhibitions and meetings -
there will be much more competition from events wanting me to attend.
1090 respondents
79%
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To help ensure focused outcomes, corporate and association meetings
will increasingly design their events around a few central topics with all
programme elements tightly integrated to these core themes.
(213 respondents)
0%
10%
20%
30%
40%
50%
60%
70%
Strongly Agree
Agree Disagree Strongly Disagree
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Rising participant
expectations – learning,
experience, facilities and
comfort
Pressure to deliver
tangible ROI, immediate
results and 'take aways'
Strong integration of social
media and inter-linking with
external audiences
What key delegate expectations will drive event strategies?
(8 options)
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What key strategic priorities do you expect for corporate and
association event owners over the next 1-3 years? (11)
Cost reduction Clear measurement of ROI
Shortened planning and execution cycles Greater use of Hybrid /Virtual
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What innovations do you most expect to see in business
events over the next decade? (8 options)
Use of events to build
extended communities
Extensive value-adding
pre-event engagement
with attendees
Co-location of events
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What key features do you expect to see in the design of
corporate events over the next decade? (11 options)
“Relationship building" with
external participants
Accelerated learning / Complex Problems
Change Behaviour / Culture
Serve multiple roles
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What major trends do you expect to see in the evolution of
association strategies for managing their event portfolios
over the next decade? (11 options)
Merger of events Partnering w/ online communities
Greater selectivity on events Use events to capture innovation
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What key developments do you expect to see in the way
associations plan and manage individual events? (9 options)
Better profiling and targeting of attendees
e.g. addressing demographic blind spots
Focus on developing new pricing models and
revenue streams
Revamping of trade
shows to become
solution fairs and
learning zones
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Associations will positively encourage member groups to form and run
events under their brand - providing administrative support and taking a
share of revenue. (210 respondents)
0%
10%
20%
30%
40%
50%
60%
70%
Strongly Agree Agree Disagree Strongly Disagree
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To survive in the face of intense competition, large association events will
increasingly seek to become key "industry happenings" - providing new
information, innovation, learning and experiences and creating an
atmosphere where people want to be (210 respondents)
0%
10%
20%
30%
40%
50%
60%
Strongly Agree Agree Disagree Strongly Disagree
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Associations will increasingly look to broaden their portfolio by
partnering with other suppliers who offer research, e-content,
conferences, webinars, virtual events and online communities that
directly compete for member attention (209 respondents).
0%
10%
20%
30%
40%
50%
60%
70%
Strongly Agree
Agree Disagree Strongly Disagree
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In the face of economic uncertainty, what strategies do you
expect corporate and association event owners to adopt to
drive down costs? (14 options)
Closing unprofitable meetings Running shorter events
Merging of events Choosing cheaper host
destinations
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What key revenue generating options do you believe
associations are most likely to adopt? (15 options)
Packaging and resale of wider
event content
Video capturing content for
resale
Demanding greater financial
support from host cities/venues
Launch events specifically
designed for resale
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Which of the following do you expect to become increasingly
important factors in the design and delivery of business
events? (13 options)
Clear link between event design and goals
Formats encourage open/deep dialogue
Support for social media activity
More experimentation with hybrid/virtual
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Which of the following do you expect to become increasingly
important features of the delegate experience? (10 options)
Genuine dialogue between
speakers and delegates
Personalization - wider
choice of topics and
session formats
Participant rich - formats to
support and encourage
participation and social
learning during conference
sessions
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What key roles do you see social media playing in the
management and delivery events over the next decade?
(13 options)
Enable instant feedback on sessions
Increase delegate engagement before,
during and after the event
Improve event marketing,
targeting and communications
Online co-creation of events
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The use of social media will rise rapidly in the next few years and then
decline over time – with the emphasis shifting to full engagement in the
live experience as a pleasant diversion from the increasing technology
dependence of our everyday lives (203 respondents)
0%
10%
20%
30%
40%
50%
60%
Strongly Agree
Agree Disagree Strongly Disagree
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What key technology developments do you expect to see in
business events over the next decade? (12 options)
Affordable or free Wi-Fi Use of mobile ‘apps’ for networking
Online conference communities Telepresence links to remote
audiences
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Knowledge management – Over the next decade, what strategies do you
expect business events to adopt to maximise knowledge exchange,
creation and capture? (11 options)
Use of events to create new
knowledge networks
Knowledge portals to capture
content generated
Detailed briefing of speakers Tools to access to (un)structured data
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The smart phone / tablet and its successors will become the main
interaction point at events – enabling activities such as program guides,
knowledge and contact exchange, download of presentations and
documents, debate and dialogue, delegate interaction, audience response
and voting, speaker feedback and special interest group co-ordination
(202 respondents).
0%
10%
20%
30%
40%
50%
Strongly Agree
Agree Disagree Strongly Disagree
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Venue Strategy, Management and Ownership
The highest strategic priorities for venues by 2020 will be to
Create a more flexible set
of service offerings in
response to customer
demands
Differentiate themselves in
the face of increased
competition
Identify new markets e.g.
emerging industry sectors,
professions and
associations
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Venue Operations and Facilities
The highest strategic priorities for venues by 2020 will be to
Keep up with meeting
technologies and identify
those that will add value
for customers
Retain and recruit the right
talent
Increase the flexibility of
how venue space can be
configured
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Market Strategies Over the next decade, which of the following service and market facing strategies
do you expect Venues to adopt as they seek to compete in a more intense global
environment?
Adopt environmental best
practices as an expected
standard rather than as a
source of competitive
advantage
Seek to differentiate
themselves on service and
customer experience
Enter into international
alliances with other
independent venues to bid
for multi-year convention
contracts from
associations and other
event owners
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Over the next decade, venues will increasingly be expected to
offer more in-depth and comprehensive event design advice
and will seek to use this as a competitive differentiator
180 Respondents
26
57
15
2
0
10
20
30
40
50
60
Strongly agree Agree Disagree Strongly disagree
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Finance
What financial strategies do you expect to see venues adopt by 2020?
Focus on developing
ancillary revenue streams
Provide incentives to
encourage repeat bookings
Offer greater financial
support to attract incoming
events
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Which of the following revenue earning
activities do you expect to see venues
adopt over the next decade?
Carry advertising in public
areas targeted at the
demographic attending
each event
Host live entertainment
such as concerts and
theatre performances
Create their own or 'joint
ventured' consumer
focused events such as
food and wine fairs,
seasonal retail events and
local craft fairs
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Over the next decade, publicly funded centres will be expected to play a
far greater role in supporting the local community – for example providing
low or no cost facilities for activities such as local art exhibitions,
community meetings and social functions
178 Respondents
19
56
24
2
0
10
20
30
40
50
60
Strongly agree Agree Disagree Strongly disagree
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Business Model / ROI Innovation
Free or Fantastic
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As client budget pressures increase, venues will increasingly
be expected to offer direct financial support or underwriting
to attract the largest events
180 Respondents
19
56
24
1
0
10
20
30
40
50
60
Strongly agree Agree Disagree Strongly disagree
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Over the next decade, in the face of intense competition,
there will be growing pressure to provide the core facility for
free and cover the costs through other revenue streams
179 Respondents
11
50
37
2
0
10
20
30
40
50
60
Strongly agree Agree Disagree Strongly disagree
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What are the key drivers that will have
the greatest influence on the design of
new venues in the next decade?
Flexibility in use of
meeting rooms
Supporting a wide range
of possible future
technology solutions
Flexibility in use of
concourses / foyers /
public spaces
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What do you think will be the key long
term differentiators of successful venues
over the next decade?
Flexibility in use of the
facility
Staff, quality attitude and
capability
Ability to help event owners
generate additional
revenue streams
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Which of the following Technology
Strategies do you expect venues to
adopt in the coming decade?
Marketing – offer 3D visuals,
virtual world showcases and
online venue ‘walkthroughs’
to showcase what is on offer
Connectivity - offer free Wi-Fi
to delegates and exhibitors
Event Intelligence – Adopt
smart tagging (e.g. RFID) of
trade show booths,
delegates and meeting
rooms to enable production
of accurate information on
visitor behaviour
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As the boundaries (start and end points) of events start to blur and event
owners seek to increase participant engagement before and after the
event, venues will increasingly need to provide solutions that support
such social media engagement
181 Respondents
31
57
12
1
0
10
20
30
40
50
60
Strongly agree Agree Disagree Strongly disagree
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Destination Priorities 2011
Use web /social
media more to
promote the
destination
Find
differentiators in
the face of
intense
competition
Prioritise key
events,
industries and
associations to
target Image sources: lab.77agency.com / michael.hightechproductmanagement.com / 4.bp.blogspot.com
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Destination Strategies 2015
Show ROI for
event
owners/delegates
Show longer
term contribution
to economic
development
More
extensive
data mining
Image sources: skylinetradeshowtips.com / dirtcheapgeo.com / backtothefuturetrading.com
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The Opportunity
• Conventions and
Trade Shows are
a multi-billion
industry
• Major contributor
to knowledge
exchange and
business
creation
• But…
Image sources: annieandyiannis.com / img.ibtimes.com
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To Win We Must Focus
‘Beyond Tourism’
Image source: asiatravel.com
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ICCA Rankings - Subject Areas
The opportunity is to maximize knowledge transfer and value creation in
the key industries of the future…
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Drive Economic Growth and
Job Creation
Image source: extlogics.files.wordpress.com
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Maximizing Knowledge Sharing
through Business Events
Image source: library.nhs.uk
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Showcasing Local Capability
Image sources: nanotech.sc.mahidol.ac.th / blogs.dickinson.edu/mindmeetsmatter
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Nurturing New Ventures and
Accelerating Emerging Industries
Image sources: teamaltman.com /
echnologylodging.com / picturesofcar.blogspot.com
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New Networks, Partnerships and
Collaborations
Image source Tallberg Foundation
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Tourism
Convention Services
Design
Distribution Services
Digital Content
R & D
Korea - Priority Sectors
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DDP: DONGDAEMUN DESIGN PLAZA Image source Seoul Tourism Organization
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FLOATING ISLANDS ON SEOUL’S HAN RIVER
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SEOUL STATION CONVENTION CENTER –
PROPOSED DESIGN
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58
Target
government
priority sectors
for development
Work with
government and
institutions to
secure events
Government
invests in
BESydney
Community
benefits
Events help
develop sectors
BESydney
Link business events to government priorities
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59
Priority sectors identified by government for
development
• Finance, Insurance & Professional Services
• Infrastructure and Construction
• Advanced Manufacturing
• Communication and Info Technology
• Retail
• Education and Research
• Agri-food
• Creative industries
• Mining
• Tourism
• Health and Allied Services
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60
Case study approach
• 4th International AIDS Society Conference on HIV Pathogenesis
Treatment and Prevention (IAS 2007)
Led to the establishment of a major virology institute at the
University of NSW through initial investment by the Bill and Melinda
Gates Foundation later matched by government.
• 7th International Orthodontics Congress (IOC 2010)
Many Australian clinicians picked up knowledge about new
techniques and technologies. Conference led to significant funding
increase for the Australian Society of Orthodontists research
programs.
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Citywide Alignment - London
Business Tourism Steering Group
Senior group of industry figures with an interest in
developing London’s global events business, across
hotels, venues, transport, retail, corporate, agency, local
government
Research on client perceptions of the destination
Comparative study into competitor destinations
Industry Forums
Clearer understanding reached of a joined-up approach
Recommendations and future approach
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Leveraging Sporting Legacy
2015 2016* 2017 2018
• Rugby World Cup • Women’s Football World Cup • Amateur Boxing World Champs • World Masters Athletics Champs • World Disabled Badminton Champs • World Team Badminton Champs • FINA Diving World Series • IPC European Swimming Champs • European Junior Athletics Champs • European Team Athletics Champs
• NFL Super Bowl • World Hockey Champions Trophy • European Athletics Champs • Table Tennis World Cup • LEN European Swimming Champs • Track Cycling World Champs
*Olympic Year – may limit event feasibility
• World Athletics Champs • Solheim Cup (Ladies’ Golf) • Hockey Euronations • IPC World Swimming Champs (25m; Disability) • Track Cycling World Cup
• FIFA World Cup • Youth Olympic Games • FIBA World Basketball Champs • FINA Water Polo World Cup • Track Cycling World Cup
Image source: London & Partners
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Abu Dhabi – 30 Year Vision
• Building an open, efficient, effective and
globally integrated business environment
• Adopting a disciplined fiscal policy that is
responsive to economic cycles
• Establishing a resilient monetary and
financial market environment
• Driving significant improvement in the
efficiency of the labour market
• Developing a sufficient and resilient
infrastructure
• Developing a highly skilled, highly
productive work force
• Enabling financial markets to become the
key financiers of economic sectors and
projects
Image source: redfiloeventarchitechts.blog.com
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Abu Dhabi – Key Sectors
• Education
• Energy and Environment
• Healthcare
• Petrochemicals, Oil and Gas
• Pharmaceuticals
• IT, Telecoms + Communications
• Transportation and Logistics
• Construction
• Culture
• Food industry
• Manufacturing and Infrastructure
• Security and Defense
• Tourism
Image source: flickr.com
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Abu Dhabi – Infrastructure
• Health – Cleveland Clinic Abu
Dhabi bringing high quality
medicine
• Education – In Abu Dhabi
branches of Yale University,
Sorbonne, New York
University and new Zayed
University
• Masdar City – World first zero
carbon, zero waste and car
free city
• Science and Technology
• A new surface transportation
Master Plan
Image source: mobilebillboardfranchise.com
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Advantage Abu Dhabi
• A three-year Abu Dhabi Tourism Authority
initiative aimed at catalysing and seeding
innovative and viable business events
aligned to the Abu Dhabi Government’s
2030 Economic Plan
• Aimed at International Conferences and
Exhibitions
• AAD Recipient:
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Conclusions
Where are the Opportunities?
• Foresight and Insight
• Learning
• Knowledge Leverage
• Value Assessment
• Experimentation
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About Fast Future
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Fast Future –
Travel and Meetings Industry
Services • Live Events - Speeches, briefings and workshops for executive
management and boards of hotels, airlines, airports, venues,
CVB’s and associations
• Future Insights - Customised research on emerging trends,
future scenarios, technologies and new markets
• Immersion - ‘Deep dives’ on future trends, market
developments, emerging issues and technology advances
• Strategy - Development of strategies and business plans
• Innovation - Creation of business models and innovation plans
• Engagement - Consultancy and workshop facilitation
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Fast Future • Research, consulting, speaking, leadership
• 5-20 year horizon - focus on ideas, developments, people,
trends and forces shaping the future
• Clients
– ING, ABN Amro, Laing O’Rourke
– Marks and Spencer
– Airports - Aeroports de Paris / Schiphol Group
– Vancouver Airport Services
– Industry Associations – ICCA, ASAE, PCMA, MPI
– Corporates - GE, Nokia, Pepsi, IBM, Intel, Orange,
O2, Siemens, Samsung, GSK, SAPE&Y, KPMG,
Amadeus, Sabre, Travelport, Travelex, ING,
Santander, Barclays, Citibank, DeutscheBank
– Governments - Dubai, Finland, Nigeria, Singapore,
UK, US
– Convention Bureaus – Seoul, Sydney, London, San
Francisco, Toronto, Abu Dhabi, Durban, Athens,
Slovenia, Copenhagen
– Convention Centres – Melbourne,
Adelaide, Qatar, QEIICC
– Hotels - Accor Group, Preferred,
– Intercontinental
– PCO’s - Congrex, Kenes
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Hotels 2020 – Objectives
• Identify key drivers of change
for the globally branded hotel
sector over the next decade
• Examine the implications for:
Hotel strategy
Brand portfolio
Business models
Customer targeting
Innovation
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• Global strategic foresight study to help the meetings industry prepare for
the decade ahead - Industry-wide sponsors
• Multiple outputs Nov 2009 – December 2011
• Current studies on future strategies for venues and destinations
Convention 2020
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Rohit Talwar • Global futurist and founder of Fast Future Research.
• Award winning speaker on future insights and strategic
innovation – addressing leadership audiences in 40 countries on
5 continents
• Author of Designing Your Future
• Profiled by UK’s Independent Newspaper as one of the Top 10
Global Future Thinkers
• Led futures research, scenario planning and strategic
consultancy projects for clients in telecommunications,
technology, pharmaceuticals, banking, travel and tourism,
environment, food and government sectors
• Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De
Beers, DHL, EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM,
ING, Intel, KPMG, M&S, Nakheel, Nokia, Nomura, Novartis,
OECD, Orange, Panasonic, Pfizer, PwC, Samsung, Shell,
Siemens, Symbian, Yell , numerous international associations
and governments agencies in the US, UK, Finland, Dubai,
Nigeria, Saudi Arabia and Singapore.
• To receive Fast Future’s newsletters please email
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• 50 key trends
• 100 emerging trends
• 10 major patterns of change
• Key challenges and choices for leaders
• Strategic decision making framework
• Scenarios for 2012
• Key futures tools and techniques
• Published August 2008
• Price £49.95 / €54.95/ $69.95
• Email invoice request to [email protected]
Designing Your Future Key Trends, Challenges and Choices
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Our Services Bespoke research; Identification &
Analysis of Future Trends, Drivers &
Shocks
Accelerated Scenario
Planning, Timelining &
Future Mapping
Identification of
Opportunities for
Innovation and Strategic
Investment Strategy Creation &
Development of
Implementation
Roadmaps
Design & Facilitation of
Innovation, Incubation
& Venturing
Programmes
Expert Consultations &
Futures Think Tanks
Personal Futuring for
Leaders and Leadership
Teams
Public Speaking, In-
Company Briefings,
Seminars and
Workshops
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Example Projects • Public and private client research e.g. :
– Development of Market Scenarios, emerging trends and strategies for key clients
– Government and OECD Scenario Projects – e.g. Migration 2030, Future of Narcotics, Chemical Sector, Family 2030
– Scenarios for the global economy for 2030 and the implications for migration
– Designing Your Future (Published August 2008) – book written for the American Society of Association Executives & The Center for Association Leadership
– Global Economies – e.g. The Future of China – the Path to 2020
– The Shape of Jobs to Come – Emerging Science and Technology Sectors and Careers
– Winning in India and China
– The Future of Human Resources
– Exploiting the Future Potential of Social Media in UK Small to Medium Enterprises
– Convention 2020 – the Future of Business Events
– Future Convention Cities Initiative – Maximising Long-term Economic Impact of Events
– One Step Beyond – Future trends and challenges for the events industry
– Hotels 2020: Beyond Segmentation – Future Hotel Strategies
– The Future of Travel and Tourism in the Middle East – a Vision to 2020
– Future of Travel and Tourism Investment in Saudi Arabia
– Aviation and Airports e.g. Aviation 2030
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Example Clients
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Image Sources
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Images Sources p1 Page
4. Left to Right
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2. http://www.automotive-insight.net/aston-martin-cars/pics/aston%20martin.jpg
3. http://www.kgwings.com/hawkeye/hawkeye05.jpg
5. Clockwise
1. http://www.etftrends.com/wp-content/uploads/2011/07/1_fullsize.jpg
2. http://blog.engglib2.upd.edu.ph/wp-content/uploads/2009/03/newsweek4.jpg
3. http://www.ft.com/cms/s/0/4b3799e6-5e04-11df-8153-00144feab49a.html#axzz1LCUOTVNv
4. Old people - http://batonrouge.myhomecareblog.com/files/2011/07/active_seniors4.jpg
5. http://www.imperial-consultants.co.uk/files/biopharmaceuticals.jpg
6. http://www.nanotechnologyinvesting.us/images/nanotechnology-480.jpg
7. http://cdn.lightgalleries.net/4bd5ec0d18599/images/Cocoon_05-2.jpg
8. http://www.lostateminor.com/wp-content/uploads/2008/04/vertical_farming_1.jpg
10. http://takemetoyourleader.com/wp-content/uploads/2010/10/010101.jpg
6. http://www.wadefinancial.co.uk/wp-content/uploads/2010/06/5-Big-Questions.jpg
8. http://img125.imageshack.us/i/37922425e6c7b6607fcn5.jpg/
9. http://www.pcstelcom.com/images/stored/Eye%20Scan.jpg
10. Top to Bottom
1. http://www.authopublisher.com/downloads/2011/09/expectations.jpg
2. http://www.visualphotos.com/photo/2x4393669/us_dollar_bills_seen_through_magnifying_glass_maef01367.jpg
3. http://prosintraining.com/ssm/wp-content/uploads/2011/05/about_tweetnetworking_twitter1.jpeg
11. Clockwise
1. http://us.123rf.com/400wm/400/400/i9370/i93701010/i9370101000158/8098760-dollar-banknote-and-measure-tape.jpg
2. http://www.supplychain.cn/attachments/wysiwyg/4/Image/cutdollarbill.jpg
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2. http://mastersincommunication.org/wp-content/uploads/communication-skills.jpg
3. http://www.funnyhub.com/content_images/5855_2928_toys-r-us-and-hooters.jpg
12. Clockwise
1. http://rachellemiller.files.wordpress.com/2011/06/relationship_building_med.jpg
2. http://www.learn-spanish-with-ease.com/image-files/accelerated-learning.jpg
3. http://www.papermasters.com/images/corporate-culture-innovation.jpg
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13. Clockwise
1. http://www.mergersolutions.com/merger_flash_link.jpg
2. http://www.genyvoodoo.com/uploaded_images/online_communities_merged-762288.jpg
3. http://dgdwblog.files.wordpress.com/2011/02/dgdw_innovation.jpg
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14. Top to Bottom
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2. http://liveinvictory.org/wp-content/uploads/2010/11/solutions.jpg
3. http://linkbuilding.net/files/2010/11/geo-targeting.jpg
15.
http://www.leaderssociety.org/storage/Pros20and20Cons20of20Franchising.jpg?__SQUARESPACE_CACHEVERSION=12
68280790614
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1. http://www.constructionlawtoday.com/uploads/image/Closied%20signl.jpg
2. http://irishherault.files.wordpress.com/2009/05/decimal-clock.jpg?w=350&h=262
3. http://www.vagabondjourney.com/2009-1/09-3543-cheap-hotel-sanliurfa.JPG
4. http://mmnconfluence.org/images/confluence.jpg
19. Clockwise
1. http://mercenarytrader.com/wp-content/uploads/2010/05/SIR-8-Folder.jpg
2. http://70.87.138.34/~p2events/images/audio_visual.jpg
3. http://www.franchisenote.com/wp-content/uploads/2010/05/franchise-resale.jpg
4. http://cache.20minutes.fr/img/photos/afp/2007-04/2007-04-12/article_SGE.OED45.120407100719.photo00.photo.default-
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20. Clockwise
1. http://www.hilariousheadlines.com/wp-content/uploads/2009/10/funny-street-signs-10.jpg
2. http://blog.gremln.com/wp-content/uploads/2011/07/tweetup.png
3. http://point2agentblog.com/wp-content/uploads/2011/08/markram_ted_presentation.jpeg
4. http://eyc-unconference.wikispaces.com/file/view/unconference-wordle.jpg/157759147/unconference-wordle.jpg
21. Left to Right
1. http://sharperiron.org/uploads/2008/06/megaphone.jpg
2. www.telepresenceoptions.com/images/teliris_interact_touchtable3.jpg
3. http://elzr.com/images/blog/screenshots/lift-participants-mosaic.jpg
22. Clockwise
1. http://www.iblogmarketing.com/wp-content/uploads/2010/06/target-marketing-300x213.gif
2. http://employeesworld.com/wp-content/uploads/2011/08/happy_employees3.jpg
3. http://cdn.thenextweb.com/au/files/2010/06/cocreate.png
4. http://www.zoomerang.com/blog/sites/default/files/Conference.jpg.jpg
23. http://www.wizmarketings.com/wp-content/uploads/2011/06/Austin-Social-Media.jpg
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2. http://www.computernewsme.com/wp-content/uploads/2011/07/mobile-apps.jpg
3. http://www.petri.co.il/images/cisco-telepresence-2.jpg
4. http://eventfusion.files.wordpress.com/2011/04/ciscogsx_homepage_sept09_.gif
25. Clockwise
1. http://www.enterprisebuilder.us/images/img1E.jpg
2. http://corp.oyogi.com/images/biz.jpg
3. http://knowledgecats.org/images/template/MindMeld_Logo.png
26. http://static.techspot.com/fileshost/newspics3/2010/intel-moorestown-smartphone-tablet.jpg
27. http://www.lwvor.org/images/LR108Biglook.jpg
28. Left to Right
1. http://www.lasersharks.com/wp-content/uploads/2008/04/2238136368279992.JPG
2. http://blogs.smh.com.au/enterprise/competition.jpg
3. http://profile.ak.fbcdn.net/hprofile-ak-snc4/41787_115063228519853_5847223_n.jpg
29. Left to Right
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2.http://3.bp.blogspot.com/_KMaiZwydlOg/SsqiXrHcUbI/AAAAAAAABw8/_HEHRuIK_F0/s400/designgalleriet1formuswithlov
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30. Left to Right
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2. http://a5.sphotos.ak.fbcdn.net/hphotos-ak-snc6/188883_194059180634881_159040140803452_477934_3183211_n.jpg
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2. http://msptelemarketing.com/wp-content/uploads/2009/02/carrot-incentive.jpg
3. http://dotgiri.com/2009/02/04/simple-cost-cutting-techniques-and-methods-for-your-it-business/
33. Left to Right
1. http://sunrisepos.com/wp-content/uploads/2010/12/Copy-of-digital-signage2.jpg
2. http://www.yourengagement101.com/files/2011/04/concert-proposal1.jpg
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35. http://www.eholidayindia.com/images/currency.jpg
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38. Left to Right
1. http://static.hometrend.org/2011/03/Meeting-Room-Office-Interior-Design.jpg
2. http://www.telepresenceoptions.com/images/teliris_interact_touchtable3.jpg
3. http://inhabitat.com/vancouver-convention-center-expands-on-green/wp-
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39. Left to Right
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2. http://www.greatpeople4events.co.uk/images/Conference-staff3.jpg
3. http://www.digecor.com/images/ancillary-revenue-bg.jpg
40. Left to Right
1. http://newlyemerged.files.wordpress.com/2011/03/connectivity_image.jpg
2. http://www.knowtebook.com/uploaded/2008/05/3d-thumbnails.jpg
3. http://www.stronglink.cn/images/rfidnews.jpg
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2. http://michael.hightechproductmanagement.com/2006/03/got_competitive_differentiatio.html
3. http://4.bp.blogspot.com/_9s8iqcCd0DY/RaTfsRYweqI/AAAAAAAAAKY/Uc6EoGot3P8/s400/juggle-400.jpg
43. Left to Right
1. http://www.skylinetradeshowtips.com/what-is-an-acceptable-cost-per-lead/
2. http://www.dirtcheapgeo.com/Quarterly_Savings.htm
3. http://backtothefuturetrading.com/
44. Top to Bottom
1. http://www.annieandyiannis.com/images/design/euro-notes.jpg
2. http://img.ibtimes.com/www/data/images/full/2010/11/12/52044-g20-leaders-stand-for-a-group-photo-at-the-coex-
convention-c.jpg
45. http://www.asiatravel.com/southkorea/prepaid/lotte_main/gifs/Korea_Seoul_Lotte_Room.jpg
47. http://nextlogics.files.wordpress.com/2008/07/economic-inequality8.jpg
48. http://www.library.nhs.uk/cmsimages/31_7D8A2102A_KM%20image.jpg
49. Left to Right
1. http://nanotech.sc.mahidol.ac.th/doc/plastic_electronics.jpg
2. http://blogs.dickinson.edu/mindmeetsmatter/files/2010/11/Plastic_Knowledge2.jpg
50. Left to Right
1. http://teamaltman.com/wp-content/uploads/2010/10/industry-and-data.jpg
2. http://picturesofcar.blogspot.com/2009/07/future-concept-car-pictures.html
3. http://www.technologylodging.com/wp-content/uploads/2010/05/food-biotechnology.jpg
51. http://www.tallbergfoundation.org/Portals/0/Images/T-roundtable%204.jpg
64. http://redfiloeventarchitects.blog.com/files/2011/04/ADNEC.jpg
65. http://farm4.static.flickr.com/3394/3191097011_460ded47de.jpg
66. http://www.mobilebillboardfranchise.com/Portals/85285/images/Changing%20world.jpg
68. http://www.lwvor.org/images/LR108Biglook.jpg