Robotic Process Automation and Back Office Teams Working TogetherCloud-based Back Office Workforce Optimization

• Eliminate operational inefficiencies• Monitor, manage and plan a blended workforce• Support any RPA technology

Take advantage of Workware™ to launch a new Robotic Process Automation (RPA) project or to optimize the benefits from an existing robotics implementation. Operations managers are able to decide where to invest or cash in the savings from an RPA implementation. Recognize a new level of control over a blended human and automated back office workforce.

Workware is a leading cloud-based back office workforce optimization solution used by service organizations worldwide. It has been designed from the ground up to manage the performance of all back office operations including departments, teams, individuals, and now, robots.

Supports any RPA TechnologyWorkware is designed to connect easily to existing systems including BPM, Workflow and RPA.

Robotic Process Automation and Back Office Teams Working Together

• Supports any RPA technology• Eliminates inefficiencies before RPA implementation• Identifies which tasks to automate• Calculates the number of robots required• Measures and quantifies the benefits of an RPA project• Monitors, manages and controls the blended (human

and machine) workforce

KEY BENEFITS

Rich Performance Insight

Workware Connect

Business Process Management

Comprehensive Data Capture

Transaction Processing Systems

REAL-TIME DATA AND PERFORMANCE INSIGHTS

Workware Real-time Management

INDIVIDUAL/TEAM/DEPARTMENT

Organization and Process Models

PRODUCT/PROCESS/OUTCOME

Workware Activity Repository

WORKWARE™IS A CLOUD-BASED BACK OFFICEWORKFORCE OPTIMIZATION SOLUTION USED BY LEADING SERVICE ORGANIZATIONSWORLDWIDE.

Cloud-based Back Office Workforce Optimization

Identify which Tasks to AutomateMany RPA projects fail to meet their ROI objectives by automating the wrong tasks. Automation should target the simpler, more repetitive work that does not require human intervention. Through Workware all tasks are analyzed for frequency, volume and time, combined with the organizational context pinpointing.

Eradicate Operational InefficienciesAny process has inherent imbalances between workload and the resources available. Operations often builds in a contingency as a way of coping with this imbalance.

Using Workware operations managers can clearly identify latent capacity, cost savings opportunities and how to increase efficiency. Workware highlights where inefficiencies exist so they are not factored into, or automated, as part of an RPA project .

Calculate the Number of Robots RequiredBased on a clear perspective of all back office operations performance Workware provides the data to help identify which tasks or processes to automate.

As a result, operations managers can build a valid and justifiable business case to invest in an RPA project.

Realise the Benefits of an RPA ProjectWorkware helps managers avoid work not assigned to robots expanding to fill available time, thereby ensuring increased efficiency.

Operations managers have access to the data within a consistent management framework. They can intuitively control the work produced as a blended back office workforce. Real-time Dashboards and Reporting

19.1% OF TASK

16.6% OF WO

5-10minutes

46.9% OF TASK

33.5% OF WO

=5minutes

24.5% OF TASK

22.3% OF WO

10-30minutes

STANDARD TIME

CANDIDATE TASK FOR ROBOTIC PROCESS AUTOMATION

WO

RK O

UTP

UT

SHORT

HIG

H

LONG

LOW

3.2% OF TASK

18.2% OF WO

60minutes

6.3% OF TASK

9.4% OF WO

30-60minutes

Monitor, Manage, and Plan a Blended WorkforceDespite the press hype that robots are set to replace large numbers of staff, the reality is that robots and people will continue to work side by side for the foreseeable future. Workware Planning Insights uses historical data to create forecasts and plans that can be adjusted to meet new demands, either for a robot-only implementation, or as part of a blended robot and human workforce.

For more information on Workware and Workware Mobile please visit www.activeops.com/workware

Read Cobotics – Introducing Robots Without Tears at www.activeops.com/activeopinions

ActiveOps – Manage DifferentlySince 2005, ActiveOps has been committed to helping organizations improve their operational efficiency by helping managers and teams deliver their best possible performance. ActiveOps provides cloud-based software and services to meet the increasing market demand for back office workforce optimization and digital transformation.

The Workware™ software suite is purpose built for the back-office to quantify work and time, measure productivity and efficiently manage human and robotic resources in real-time. It enables capacity to be optimized, processes to be identified for automation and the agile management of the entire operation. This reduces costs, improves service delivery, staff well-being and customer service.

The Active Operations Management (AOM™) method enables ‘teams of teams’ to collaborate and sustain higher productivity through a consistent management framework. Better communication and improved control results in higher staff engagement and reduced stress.

ActiveOps operates across the globe from offices in the UK, Australia, India, South Africa and North America supporting back office operations in financial services, shared service centers, government organizations and Business Process Outsourcers (BPOs).

OFFICE LOCATIONS: CANADA | USA | UK AND IRELAND | SOUTH AFRICA | INDIA | AUSTRALIA

activeops.com

CONTAC T US

Cloud-based Back Office Workforce OptimisationCloud-based Back Office Workforce Optimization