Unified Communications – 2011• Video• Audio - Voice Only• Text - SMS/Chat• Presence• Shared desktop / IWB• Communication modality switching

• Unified Communicators– Call, Text, Chat, Video – Real time text translation– Cross modality communication

• Voice Language Translation– Docomo in conversation– Google real time voice translation

• Russian ATM– Lie detection

Unified Communications – Emerging

• Person to Person translation• Intent• Learning Preferences• Behavioral Heuristics• CWIM– Communicate What I Mean– Perceive What They Meant – Intentionally / accidentally

Unified Communications – 2025

Male to Female Communications

• Report vs. Rapport (Relationship)• Status vs. Support• Independence vs. Intimacy• Advice vs. Understanding• Orders vs. Proposals• Conflict vs. Compromise

Source: You Just Don’t Understand, 1990, Deborah Tannen PhD

• Visual– “Do you see my point”– “It seems clear”– Body Language

• Audio– “Listen to what I’m saying”

• Kinesthetic– “I felt as if…”– “I feel like we really connected”

* Instant Rapport, Michael Brooks

NLP Rapport

2025 Mirrored Communications

Unified Communications 2025

2025 Translation

• Language• Modality• Intent• Integrity• Gender• Rapport

Example 2025

Rapport: Visual - KinestheticIntent: Sarcastic

Rapport: Kinesthetic – VisualIntent: Honest