E-Commerce

Presenter :Soumya Vishwakarma

Std.: IX-E

• Definition– E-Commerce is the buying and selling of goods and services

on the Internet.– E-Commerce is the exchange of value between organizations

and between customers/consumers and organizations.– It is facilitated by IT system, at both ends.– E-commerce is the online business; people do the shopping

through the E-commerce website.– E-commerce is one of the latest technology of online business

process

E-Commerce

– B2B Business to Business – B2C Business to Customer Most Popular– C2B Customer to Business – C2C Customer to Customer– G2G Government to Government – G2B Government to Business– G2C Government to Customer– B2G Business to Government– C2G Customer to Government

Categories of E-Commerce

B2C is the term that is derived from the popular and well known term B2B, B2B simple means business to business. B2C is Business to Customer which is distinct from B2B

• Necessity is Mother of Invention, Humans have always tried to make the things convenient for them.

• B2C is most popular category of E Commerce, where transaction happens in between Business & Customer.

• B2C is anticipated to be the future of commerce, with the ease that is provided to consumers.

• B2C can replace traditional commerce.

• B2C can impact the social economy and force the conventional business models to change as per need of consumers

B2C – Facts

• B2C can make people find the best products and services in the most convenient way.

• B2C assured quality and service that a consumer may receive directly from company (business).

• B2C Saving money is also important for us. Lower cost of communications and IT setup are making it more acceptable & popular.

• B2C can avoid the entire long channel of brokers/agencies.

B2C – Benefits

• Rail Reservation - irctc.co.in

• Internet Banking - icicibank.com

• On-line Shopping - ebay.com

• On-line Shopping - amazon.com

• Share Trading site - sharekhan.com

• On-line Retail - wallmart.com

Popular Sites – E-Commerce

OnlineProduct Selection

Customers

Major Cycl

e Major Cycle

Major Cycl

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Major Cycle

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B2C – Detailed Cycle

• Lack of feel in product selection.

• Payment related transaction can be traced by hacker.

• Username & Password can be monitored.

• Shipment can be damaged/ altered.

• Return of the product can be difficult.

E-Commerce – Risk Factor

• Consumer should be very careful while using username & password. • Password should be complicated & should not be

guessed easily.• Consumer should not leave the incomplete transaction.• The transaction should not be done from public PCs (Cyber- Cafe's).• Consumer should track the shipment.• Consumer should verify the address & contacts of E-commerce web-site.

How to Mitigate The Risk

Visitors CountFrom Popular E-Commerce sites• eBay 34.4 million visitors• Amazon25.6• Yahoo Shopping 24.5• Dell11.4• Barnes & Noble 8.2• MSN Shopping 7.3• Wal-Mart 6.5

Thank you!

Presenter :Soumya Vishwakarma

Std: VIII