rma (form to return) · deq- customer number: company name: first name: last name ... phone: fax:...
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Dive EQ Web : http://www.dive-eq.de Hohentwielstrasse 1 Email: [email protected] DE- 78224 Singen Tel.: +49 (0) 7731/ 79 13 616
DEQ‐RMA‐EU‐EN.doc 27. April 2014 / voha Seite 1 von 2
RMA (form to return) Please fill out this form, whenever possible, electronically and place it by the goods. Illegible writings complicate the process, which can cause errors and result in a longer processing time. Your goods will be accepted at the following address: Only within the EU Opening times: Dive EQ (DEQ) November – March => Mo. closed Hohentwielstrasse 1 Tue. - Fri. 14:00 - 18:00 DE- 78224 Singen Sat. 10:00 - 14:00 Tel.: +49 (0) 7731/ 79 13 616 Fax.: +49 (0) 7731/ 79 13 617 April - October => Mo. closed Email : [email protected] Tue. - Fri. 14: 00 - 18:30 Web : http://www.dive-eq.de Sat. 10:00 - 16:00 Information about themselves: Contact details Sender Recipient (if ≠ sender) DEQ- customer number: Company name: First name: Last name: Address: additional address info: ZIP / City: Country: Phone: Fax: Mobile: E- Mail: Website: Information about goods: Se. Nr. SDA : E0 Cover color : Se. Nr. Pressure transmitter: 70 Return the following parts only in case of problems of communication (SDA +PC) or battery charging: USB- Adapter : USB- (travel-) power supply : USB- cable : Please send with no other accessories, thank you. Important for troubleshooting: Reason for the delivery, please provide description of symptoms and remarks: Only when warranty will be requested => receipt is enclosed: Where and when did you purchased the goods: Information on our offer: You can speed up the repair if you approve the execution of a subsequent standard repair with this RMA. If we have to make a quote for a standard repair, we burden it with 25,- € for the additional effort. For all repairs which are not listed, the offer is free and you will get it in any case before the repair.
Dive EQ Web : http://www.dive-eq.de Hohentwielstrasse 1 Email: [email protected] DE- 78224 Singen Tel.: +49 (0) 7731/ 79 13 616
DEQ‐RMA‐EU‐EN.doc 27. April 2014 / voha Seite 2 von 2
RMA (form to return) Please give what standard repairs to be performed directly: Service SDA: granted => 59,- € (incl. VAT, plus Shipping) (Ultrasonic cleaning, latest software, calibration and test dive) Service TS: granted => 54,- € (incl. VAT, plus Shipping) (Check the battery, the sensor, the connection and the data transfer) SDA battery: granted => 138,- € (incl. VAT, plus Shipping) (Battery replacement, sealing at vacuum and service SDA) Dive mode reset: granted => 64,- € (incl. VAT, plus Shipping) (Reset dive mode and service SDA) Boot mode reset: granted => 64,- € (incl. VAT, plus Shipping) (Reset des Boot mode and service SDA) new thread insert: granted => 43,- € (incl. VAT, plus Shipping) (sealing new thread insert) Additional order: USB- adapter TS- Bat. Quick Start Guide: D / E / I / F / SDA USB- power supply TS- O-rings small screwdriver TS USB- cable TS- O-ring big Cover: bk, gy, bl, vi, rt, ye travel power supply pocket other Information on our shipping: Delivery DE => shipping packet = 7,50 € Delivery EU countries=> DAP=>Delivery At Place (Incoterms 2010). DAP includes the country-specific freight costs. Terms of payment: Germany: Prepayment => invoice, shipping Bank: Postbank Karlsruhe BLZ: 660 100 75 Account: 620 302 750 IBAN: DE45 6601 0075 0620 3027 50 BIC: PB NK DE FF or: cash on delivery => invoice, shipping, delivery fee (7,50 €) EU countries only: Prepayment => invoice, shipping Bank: Postbank Karlsruhe BLZ: 660 100 75 Account: 620 302 750 IBAN: DE45 6601 0075 0620 3027 50 BIC: PB NK DE FF confirmation: Place and date: Signature: