riskpro healthcare industry

7/31/2019 Riskpro Healthcare Industry

1/30

1

Risk

Manageme

ntAdvisory

&Consulting

HealthcareIndustry

Riskpro,India


2/30

2

WhoisRisk

proW

hyus?

A

BOUTUS

Riskpro

isanorgan

isa

tiono

fmem

ber

firms

aroun

dIndiadevo

tedtocl

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tserv

ice

exce

llence.M

em

ber

firmso

fferw

idera

nge

ofserv

icesin

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fieldo

friskmanagem

en

t.

Curren

tlyitha

so

ffices

inthreema

jorc

ities

Mum

ba

i,Delh

ian

dBanga

lorean

dallia

nces

ino

therci

ties.

Manage

dbye

xperience

dpro

fess

ionalsw

ith

experiencess

pann

ingvarious

industrie

s.

MISSION

Provid

eintegra

tedriskmanagemen

t

consu

ltingserv

ices

tom

id-largesize

d

corpora

te/financia

linst

itutions

inIndia

Be

the

pre

ferre

dserv

iceprovid

er

for

comp

leteGovernance,

Riskan

dComp

liance

(GRC)so

lutions.

VALUE

PROPOSITION

Youge

tqualitya

dvisory,

norma

llydeliv

ere

d

by

largeconsu

lting

firms,a

tfee

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ls

charge

dbyin

depen

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lti-s

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mu

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iscip

line

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Time

lycomple

tiono

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task

Afforda

blealterna

tive

tolarge

firms

DIFFERENTIATORS

Risk

Managemen

tisourmain

focus

Over

200yearso

fcumu

lative

experience

Hybr

idDe

liverymo

de

l

Abilit

ytotakeon

largean

dcomp

lexpro

jects

due

tode

liverycapa

bilities

WeH

oldhan

ds,no

tsha

kehan

ds.


3/30

3

RiskMa

nagemen

tAdvisory

Serv

ices

Tra

ining

Recru

itmen

t

BaselII/IIIAdvisory

Marke

tRisk

Cre

dit

Risk

Opera

tiona

lRisk

ICAAP

CorporateRisks

En

terprise

RiskAssessm

en

t

Frau

dRisk

Riskbase

dInterna

lAudi

t

Opera

tions

Risk

Forensicserv

ices

Informatio

nSecurity

ISAu

dit

Information

Securi

ty

ITAssuran

ce

ITGovernance

Operat

ionalRisk

Processreviews

Po

licy/Process

Review

Process

Improvemen

t

Comp

liance

Risk

Governance

Corpora

teGovernance

Business

Stra

teg

icrisk

Frau

dRisk

Forensic

Accoun

ting

OtherRisks

Business/

Stra

teg

icRisk

Repu

tation

Risk

Ou

tsourcing

Risk

Con

tractua

lRisk

Ban

king

ELearn

ing

Corpora

teTra

ining

Regu

lar

RiskManagemen

tTra

ining

On

line

Tra

iningma

teria

l

Workshops

/Even

ts

Virtua

lRiskManagers

Fu

llTime

RiskProfess

iona

ls

Part

time

RiskProfess

iona

ls

RiskManagersonca

ll

free

Operat

ionalRisk

Processreviews

Po

licy/Process

Review

Process

Improvemen

Comp

liance

Risk

BaselII/IIIAdvisory

Marke

tRisk

Cre

dit

Risk

Opera

tiona

lRisk

ICAAP

CorporateRisks

nterprse

s

ssessm

en

t

Frau

dRisk

Riskbase

dInterna

lAudi

t

Opera

tions

Risk

orenscservces

Informatio

nSecurity

ISAu

dit

Information

Securi

ty

ITAssuran

ce

ITGovernance

Governance

Corpora

teGovernance

Business

Stra

teg

icrisk

rau

s

orensc

ccoun

tn

OtherRisk

Business/

Stra

teg

icRisk

Repu

tation

Risk

Ou

tsourcing

Risk

on

tractua

s

anng

earnn

orpora

te

ranng

Regu

lar

RiskManagemen

tTra

ining

On

line

Tra

iningma

teria

l

Workshops

/Even

ts

Virtua

lRiskManagers

Fu

llTime

RiskProfess

iona

ls

Part

time

RiskProfess

iona

ls

RiskManagersonca

ll

free

SERVICES


4/30

4

F

REE

N

oCostKnowRiskDiagnosticAsses

sment

(To

determineyourpainpo

ints,

industrybenchmar

kingetc)

GAPANALYSIS&PROJECTDEFINIT

ION

(Riskproan

dcl

ients

bra

instorm

de

finepro

ject)

PROJECTTE

AMDEFINITION

Client

ge

tstose

lect

Riskpro

teammem

bers,

subjectma

tterexperts.

Riskprousesam

ixo

fcl

ien

tsta

ff/ownsta

ffformaximumva

luea

dd

PROJECT

EXECUTION

Con

stan

tpro

jectup

da

tes,

tim

elypro

jectcomp

letionan

dpro

ject

ou

tcomes

tha

tarepract

ica

lan

deasy

tomainta

in

USP

USP

OurDeliveryMethodology


5/30

5

BusinessMo

delHospital(

Illustrative)

CorporateGovernan

ce

BusinessPlanning

Mergers&Acquisitions/P

rojects

Marketing&Sales

Procurement-

Medical

OperatingSystems&IT

Procuremen

t-

Capex

InventoryManagement

Housekeeping

HR&Payroll

Operational

Strategic

Support

Diagnosis&

PatientTreatment

Patientdischarge

andRehabilitation

Services

Patientrecep

tion

&admission

MedicalStrategy

&Serv

ice

Excellence

M

edicalRecord

M

aintenance

InsuranceincludingTPA

MIS&FR

Finance&Accounts

Administration&Facility

Management

Legal&Ta

xation

CustomerService

Cost

Perspective

Other

Enablers

MedicalAudit

BloodBankManagement

F&B

Waste&EnergyManagement

Misc.

Important

Stakeholder

perspective

Service

Delivery

QualityAssurance


6/30

6

KeyIssues

noticedinHos

pitals

ShortHealthcareP

ersonnel

StockOutofLifeS

avingDrugs

Impropermaintena

nceofmedicalrecords

Longpendingfrom

TPAs/Corporate

Lossofstardoctor/team

Issueofexpiredblood/medicinetopatients

Notmaintainingad

equatetransparencywith

patientswithregar

dtotreatmentprovided

Improperwastema

nagement

Customerservicenotinsyncwithcustomer

expectations

Incorrectbillingto

patients

Insufficientuseof

ITindailyoperations

Threatofinformationtheftfromexternal&int

ernal

sources

Continuousdependencetodriverevenuethr

ough

ECHS/CGHS

Frequentchanges

intheProjectPlan

Lackofinvestmen

tinresearchanddevelopm

entto

identifyopportuni

tiesfornewspecialtyservices.

Impropermonitoringofcostandqualityagainsttheplan/

budgets

LackoffocusonMedicalPrograms

Incorrectdiagnosis/treatmentprovidedtopa

tients

Regulatorynoncompliances

Unhygienicconditionsinhospitalkitchen

Impropersegregationanddisposalofwaste

Incompletemedicalrecords

Incorrectprovisioningforaccountsreceivables

Inappropriatedata

usedforreportingtoman

agement

WeakprocessestoensurecompliancetoJCI/NABH


7/30

7

RiskBased

InternalAudit

H

oww

eDo

Transaction

Audit

Control

Reviews

Process

Reviews

Risk

Assessment

Fraud

Mitigation

EnterpriseRisk

Assessment

IncreasingEnterpriseRisk

Focus

NeedofOrganizations

Intern

alAu

diting

he

lpsa

n

organ

iza

tion

accom

plish

its

object

ives

by

bring

ing

a

systema

tic,

discip

line

dapproach

toevaluate

and

improve

the

effectiv

eness

of

risk

mana

gement,

control

an

d

governance

proce

sses.

Sourc

e:TheInstituteofInternalAuditors1999(IIA)

Ben

efitsofRiskbasedAud

it

Tra

ditiona

lau

ditviewva

lue

adde

d

tech

niques

Riskpro

fileo

fBusinesses

Inte

rna

lCon

tro

ls&Ops

Risk

reviews

Costre

duct

ionsrecommend

ations

Reviewo

fFrau

dRiskContro

ls


8/30

8

InternalAuditUniverse

InternalAuditma

ybeperformedinthefollowingdomainsforhosp

itals:

i

HospitalGovernance

ii

Medical&Q

ualityAudit

iii

OperationsSupportAudit

iv

PeopleAudit

v

Finance&A

ccounts

vi

Compliance

Management

Ensuringmanagementsvision,businessobjectivesareincorporatedin

thegoverningprinciplesofthehospitals.

Ensuringrobustprocedures

supportingclinicianstoprovide

bestquality

medicalcaretopatients.

Ensuringrobustbusinessprocessestosupporteffectivean

defficient

operationofunits.

Ensuringprocessestorecru

it,developandretainworkersan

dleadersto

supportachievementofbusinessobjectives

Ensuringprocessesandcon

trolsforaccurateandeffectivef

inancial

accountingandreporting.

EnsuringprocessestohelpunitsandHOcomplywithinternalpolicyand

procedures,legalrequirements,JCI,NABHandotherrequire

ments.

Majorfocusarea

Ob

jective


9/30

9

InternalAuditmethodology

forHospitals

Auditplanning

Auditexecution

Reporting

KeyActivities Deliverabl

es

Ga

ining

de

tailedun

ders

tan

dingo

fyour

organ

isa

tion

.

Iden

tifica

tionof

key

bus

inessprocesses

support

ingpatie

ntserv

ice

.

Importancemapp

ingo

fbus

inessprocesses

withpa

tien

tjourney

.

Iden

tifica

tionof

bus

inessris

ksa

tun

itan

d

organ

isa

tionwi

de

leve

l.

Organ

isingwor

ks

hopsa

tun

itan

dHO

leve

l

todiscuss

keyb

us

inessprocessesan

dris

k

rating

toa

tta

inc

ommonun

ders

tan

ding

.

Iden

tifica

tionof

opera

tiona

lan

dc

lin

ica

l

processes

tobe

au

dite

d(au

ditw

ishlis

t).

Discuss

ionw

ith

un

ithea

dsan

dHO

to

priori

tiseau

dits

.

Fina

linterna

lau

ditp

lan

Engagemen

tletters

De

taile

dscop

ing

foreac

hau

ditindiscuss

ion

withprocess

lea

ders

,un

ithea

ds

,FCsand

HO

to

iden

tifykey

focusareas

.

Co

nduc

ting

de

taile

dprocesswa

lkthroughs

,

do

cumen

tation

,ris

k&con

tro

lsiden

tification

an

dtes

ting

.

Co

ntinuous

discuss

ionw

ithmanagementa

t

un

itan

dHO

.

Iden

tifica

tiono

fissues

,ris

ks

,imp

lica

tions,

recommen

da

tionsan

ddiscuss

ionw

ith

process

lea

ders

.

Au

ditissue

/processgap

impac

tana

lys

ison

clin

ica

lan

dsupportprocesses

.

Be

nc

hmark

ingo

fprocessesw

ithlea

ding

ho

sp

ita

lprac

tices

.

En

gagemen

tscop

ing

documen

tan

dtimel

ines

Re

gu

larau

ditup

da

tes

Au

ditworkpapersan

dau

ditissues

Prov

iding

de

taile

dau

ditissuesan

dsupport

ing

ev

idence

(inc

luding

discussions

)toprocess

lea

ders

atun

itan

dmanagemen

tformanagemen

tcommen

ts.

Organ

isingau

ditc

losurewor

ks

hopa

tun

itw

ith

process

lea

ders

,un

ithea

dan

dme

dica

ldirec

tor

to

discussau

ditissues

,ra

tinga

ndrecommen

da

tions

an

da

tta

incommonun

ders

ta

nding

.

Su

bm

itfina

lau

ditreport

toun

it,

HO

an

dau

dit

comm

ittee

.

Forma

tiono

frecommen

datio

ns

imp

lemen

tation

roa

dmap

inconsu

lta

tionw

ith

un

itan

dHO

.

Summaryreport

ing

toau

ditc

omm

itteean

d

presen

tation

.

Obtainfee

dbac

k.

Findingsan

drecommen

datio

nsreport

formanagemen

t

commen

ts

Fina

lreport

formanagement

an

dau

ditcomm

ittee

Prac

tica

lrecommen

da

tionsa

ndimp

lemen

tation

roa

dmap

Au

ditcomm

itteereportan

dp

resen

tation

Teamo

fpro

fess

iona

lsw

ithextensiveexperience

inhea

lthcareau

dits

.

Con

tinuous

pro

jectreviews

bypartnersand

directorso

fthe

firm

toensurequ

alityan

dcl

ien

tsa

tisfact

ion.

Quality

Assurance


10/30

10

PatientJour

neyView-Illustrative

S

tandardsteps/stagesin

apatientjourneyinanhospital

Listofdepartmentssupportingservicedelivery

Busin

essimportanceassignedtodepartments

onbasisof

degreeofinvolvementin

providingpatientcare/service


11/30

11

Otherfactorstobeconsid

eredforScopin

g

S

Multi-specialtyVs.SuperSpecialtyhospital.MoreintenseIAsincasehospitalismulti&superspecialty.

S

BusinessObjectives

have

tobe

kep

tinm

indforeach

hosp

ital/unitan

dIAscopeshou

ldbe

fine

twea

ked

accord

ing

ly

S

Ageofthehospitalfornewhospitals,

key

focusiseffectiveimpleme

ntationofSOPs,clarityin

roles&

responsi

bilities,se

rvice

de

liverymon

itoring.

Stable/Ma

ture

hosp

italsfo

cusmoreonopera

tiona

lexce

llence,

intro

ducing

industry

bestpract

ices.

S

IntegratedComp

lianceRiskManagement

Most

hosp

italsreviewsa

mecon

tro

lsmore

thanonce,

foreg.

Billingprocessma

ybereviewe

dinNABH/JCIan

d/or

inInterna

lAu

ditan

dor

inISOan

dor

inInte

rna

lCon

tro

ls

over

financia

lrepo

rtingreview.

Management

shou

ldconsi

der

deve

lopin

gan

integra

tedcomp

liancerisk

managemen

tfram

eworkw

here

byrisk

isassesse

d/teste

doncean

drep

orte

dinmu

ltip

lep

lacesas

requ

ire

d.

S

PastIAscope

key

issues/cha

llengesplay

importan

tro

leindirect

ion

setting.

Au

ditChartershou

ldcover

key

processes/contro

lsmon

itoringregu

larly.

Non

keyprocesses/con

tro

lsc

an

be

teste

d/reviewe

donce

in2/3years.

S

Fraudvulnerabilitiesshou

ldbereviewe

dw

hileascerta

ining

IAscope

S

Ma

turi

tyo

fIT/ERPsystem

iscrucia

lfactor

forscop

ing


12/30

12

RiskproClients

O

urClients

Anytrademarksorlo

gosusedthroughoutthispresentationaretheproper

tyoftheir

respectiveowners


13/30

13

TeamExperiences

Our

Experiences

Anytrademarkso

rlogosusedthroughoutth

ispresentationarethepro

pertyoftheir

respectiveowners

Our

teammembersha

veworkedatworl

dclassCompanie

s


14/30

14

RESUMES

Ourteam

S

Fou

nder-Riskpro

S

CA,

CPA

,MBA-F

inance

(USA),FRM(GARP)

S

Ove

r10years

interna

tion

alexperience

6yea

rsinBa

hra

inan

d4ye

ars

USA

S

15yearsexp

inriskconsu

ltingan

dinterna

laud

its

S

Sox

Comp

liancepro

jectfor

Fann

ieMae,

USA($900+Billion

Mortgage

Company)

S

Spe

cia

liza

tion

inOperatio

na

lRisk,Base

lII,Soxan

dCon

tro

ldesign

S

Led

me

dium

tolargeengagemen

tteams

ManojJain

S

Co-

Founder-Riskpro

S

CA

(In

dia),MBA(Ne

therlan

ds),

CIA(USA)

S

Ove

r15yearso

fextensiv

einterna

lan

dexterna

lau

ditexperience

inIndiaan

d

abroa

d.

S

Worke

dw

ithKPMGUnite

dAra

bEm

ira

tes,

PKF

Sou

thAfrica,

Ernsta

ndYoung

Kuw

ait,De

loitte

Ne

therlan

dsan

dKPMGIndia.

S

Worke

dw

ithcl

ien

tsinaw

idevarie

tyo

findustriesan

dcoun

tries

inclu

ding

tra

ding,

reta

ilan

dconsumergood

s,NGO

,manu

facturin

gan

dban

kingan

dfin

ance.

Ma

jor

clien

tsinclu

de

ban

ks,

investmen

tcompan

ies,m

anu

facturingorganiza

tions,

avia

tione

tc.

RahulBhan

C

redentials


15/30

15

RESUMES-

Ourteam

S

Co-

Founder-Riskpro

S

B.C

om,

CA

S

30yearso

faccoun

ting,f

inancean

driskmanag

emen

texperience

S

Mostrecen

temp

loyment

withEmerson,

aUSA

Fortune

500

S

Worke

dfor

Hindu

ja,

Pidilite

,Exce

lIn

dustriesan

dinterna

tiona

lly

S

Stro

ng

Financia

lProcess

an

dinterna

lcon

trolsexperience

KumarBhukhanwala

S

Co-

Founder-Riskpro

S

PGD(Electrica

l&Electron

ics

&Compu

ter

Programm

ing

)

S

30y

earso

fexperience

inIn

forma

tion

&Communica

tions

Techno

logy

(ICT)So

lutions

forRe

tail,Garmen

ts,

Manu

facturing,

Serv

ices

Industries.

S

Has

crea

tedCompan

ies,D

ivisions,

Pro

ducts,

Bran

ds,

Teams

&Markets.

S

Con

sulting

inBusiness,Te

chno

logy,

Marke

ting&

Sa

les

&Stra

teg

icPlann

ing.

S

Adv

isory,

Tra

ining,

Worksh

ops

&Imp

lemen

tation

inSys

tems

Thinking,S

ystems

Mod

eling

&Ba

lance

dScorecard

S

Worke

dw

ithTIFR

,Ma

hindra,

Am

bience,

Commun

ico-Grap

hique

&Ionidea

Inc,

USA

,

CasperAbraham

C

redentials


16/30

16

S

Spe

cialistRiskConsultantBusinessContinuity

S

Foun

deran

d15-year

Cha

irm

ano

fSurv

ive,

the

first

interna

tiona

lusergroup

for

Business

Con

tinu

itypro

fess

iona

ls

S

Foun

ding

directoran

dfirst

Fe

llowo

fthe

Business

Con

tinu

ityInst

itute

S

Ove

r25years

interna

tionalc

onsu

ltingexpert

ise

inRis

k,Crisis,

Emergency,In

ciden

t,an

d

Business

Con

tinu

ityan

dICT

Disaster

Recovery

Mana

gemen

t

S

Multi-sectorexperience

inclu

ding

Ban

king,

Insurance,

Finance,

Oil,Gas,

Energ

y,

Man

ufacturing,

Re

tail,Hi-Tec

h&Te

lecom

S

Wes

tern

Press

Award

forser

vices

tobusiness,

1994;

BCI/CIRnom

ina

tion

for

lifetimeach

ievemen

tinBC,1

999

,Lon

don;

inducte

din

toBCHa

llo

fFame

byC

PMmagazine,

2004

,Wash

ing

ton

DC

.

AndrewHiles

RESUMES-

PARTNERSHIPS

S

Spe

cialistRiskConsultantInternalAudits

S

Cha

rtere

dAccoun

tan

tan

dCISA

,w

ithover

12yearso

fexperience

inbusiness

riskserv

ices.

S

Hehasa

dvise

dlea

dingnatio

na

lan

dinterna

tiona

lclien

ts.

S

Hewaswork

ingw

ithErnstan

dYoung

(NZ).He

hasextensiveexperience

inco

nduct

ing

interna

lau

dits

,riskassessmen

t,dra

ftingstan

dardope

ratingproce

dures,sarba

nesoxleye

tc.

S

Hehas

he

lpe

dorgan

isa

tions

toimprove

businessprocesses

lea

ding

toincreas

ede

fficiency

and

effect

iveness.

Hespecia

lizes

inindustries

like

hea

lthcare,

manu

facturing,

IT/ITES

,

financia

lserv

ices.

Mr.VKGupta


17/30

17

Contacts

Ema

il:

[email protected]

Web:www.r

iskpro.in

THANKS

MUMBA

I

ManojJain,Director

B-44GlaxoBuilding,Near

Mt.MarysSteps,Bandra

(W),Mumbai4000

50

M-9833767114

E-manoj.jain@risk

pro.in

DELHI

Rah

ulBhan,Director

C-561,DefenceColony,

New

Delhi-110024

M-9968005042

[email protected]

BANGAL

ORE

CasperAbraham,Director

No.62/BModiResidency

MillersRoad,BensonTown

Bangalore56004

6

M-9845061870

E-casper.abraham

@riskpro.in


18/30

18

DetailedCove

rage-Hosp

italAudits


19/30

19

Detailed

CoverageHospitalGovernance

SubAreas

Business

Criticality

WhetherIA

recommended

Mergers&

Acqu

isition

Interna

lCon

tro

l

DDR

H

Yes

Me

dicalS

tra

tegy

&Qua

lity

H

Yes

Capaci

tyManagemen

t

H

Yes

Qua

lityComp

liance

Managemen

t

NABH/JC

I

H

Yes

New

Projects

H

Yes

Corporate

Governance

Ma

tters

H

Yes

Marke

ting

H

Yes

(i)HospitalGover

nance


20/30

20

Detailed


SubAreas

B

usinessCriticality

WhetherIA

recommended

Allie

dHealth

opera

tions

M

Yes

Stress

Care

Cen

tres

H

Yes

Me

dica

lPsyh

Un

its

M

Yes

OperationTh

eatres

H

Yes

ICU

,MICU,ICCU&PICU

H

Yes

ImagingCentres&Laboratorys

H

Yes

Progress

iveCare

Un

it

M

Yes

Vascu

lar

Roo

ms

H

Yes

Card

iac

Recoveryrooms

H

Yes

Preproom

H

Yes

Recoveryroo

m

H

Yes

Am

bu

lances

erv

ices

H

Yes

Surg

ica

lServ

ices

H

Yes

Bloo

dban

km

anagemen

t

H

Yes

Nurse

/Docto

rsbay

M

Yes

Pe

diatrics/

Ort

hro

/Neuro

Un

it

M

Yes

(ii)Medical&QualityAudit


21/30

21

Detailed


SubAreas

Business

Criticality

WhetherIA

recommended

Park

ing,R

ecep

tion

&Fron

tOffice

L

Yes

Adm

ission

s

H

Yes

Procuremen

tinclu

ding

CPC

H

Yes

Inven

tory

Managemen

t

H

Yes

Foo

ds

&B

everages

M

Yes

Laun

dry&

House

keep

ing

M

Yes

Cen

tre

for

Commun

ityServ

ice

M

Yes

Discharge

&Billing

H

Yes

Au

topsy

&

Mortuarymanagemen

t

M

Yes

Pa

tien

tSa

fety

Inci

den

tManagemen

t

H

Yes

Pharmacy

M

Yes

ATM

,Caf

,

Sp

iritua

lm

inistry

L

No

Insurance

inclu

ding

TPA

H

Yes

Bio/Non

BioMe

dica

lequ

ipmen

t

H

Yes

Energy

&Wa

terconsump

tion

M

Yes

ITSuppor

t

FOS

,ITGC

,ERP

,Business

Con

tinuity

&DRP

H

Yes

(iii)OperationsSup

portAudit


22/30

22

Detailed


SubAreas

BusinessCriticality

WhetherIA

recommended

HRPlanning

&Recru

itmen

t

H

Yes

Emp

loyee

tra

ining

H

Yes

Hosp

italan

dcl

inicianre

lationsh

ipmanageme

nt

M

Yes

Rostermanagemen

t

H

Yes

Emp

loyee

Records

M

Yes

Lea

ders

hip

Deve

lopmen

tInitia

tives

H

Yes

Payro

llend

toen

d

M

Yes

Sa

lary

ben

chmark

ing

M

Yes

Performance

Appra

isa

lprocess

H

Yes

Emp

loyee

Sa

tisfact

ion

Survey

H

Yes

(iv)PeopleAudit


23/30

23

Detailed


SubAreas

BusinessCriticality

WhetherIA

recommended

Bu

dge

ting

H

Yes

Accoun

tsRe

ceiva

ble

H

Yes

Accoun

tsPa

yable

H

Yes

Fixe

dAssets

Managemen

t

H

Yes

Cash

&Ban

kManagemen

t

M

Yes

Cap

italExpe

nditure

H

Yes

Treasury

M

Yes

Stock

Op

tions

M

Yes

Taxa

tion

H

Yes

Financia

lRe

port

ing

H

Yes

Fore

ign

Exchange

M

Yes

Investments

M

Yes

Share

Capita

lAn

dFun

ds

Utiliza

tion

M

Yes

(v)Finance&Accounts


24/30

24

Detailed


SubAreas

BusinessCriticality

WhetherIA

recommended

Me

dica

lRecord

s

H

Yes

Secre

taria

l

H

Yes

EHS

H

Yes

Otherenactmen

ts

H

Yes

JCIstan

dardsc

omp

liance

H

Yes

NABHstan

dard

scomp

liance

H

Yes

(vi)Compliance


25/30

25

Example

sofourServices

Risk


26/30

26

Governance

,RiskandCom

plianceOfferi

ng

Companylevel

Governa

nce

Align

Corpora

teG

overnance

to

globa

lpract

ices

Board

Comm

ittee

reviews

Reviewan

denha

nce

Risk

Governance

Po

licyan

dProces

sFramework

ITGovernance

WhistleBlow

ingF

ramework

Riskmanagement

Risk

assessmen

t

Proc

essan

dCon

tro

lReview

Insurance

&Loss

Alignment

Incid

en

tReport

ing

Process

&

Tool

Implemen

tationo

f20-3

0top

Key

RiskIndica

tors

(KRI)

Frau

dRiskManagemen

t

Serv

ices

Compliance

Comp

liance

RiskPo

licy

&

Framework

Regu

latoryrevie

wsan

dau

dits

Globa

lregu

lationcomp

liance

Comp

liance

Rep

ort

ing

Con

tractua

lRisk

3rd

partyau

ditso

fun

its

Interna

lCon

troltest

ing

Too

ls

Su

pportProcesses

GRCTechno

logyImp

lemen

tation

Provi

de

recommen

da

tionsan

dse

lectven

dor

for

GRCToo

l

HRPo

liciesan

dProcesses

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g

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ness

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ildup

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ing

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dRiskManagement,

Governancee

tc

De

fine

RiskAppe

tite

RiskScorecard

RiskHeapmap

s

Repu

tatio

nRiskScorecards

ITGovernance

New

Product

Approva

lPo

licy

Scano

fEmerg

ing

Risks

OurG

RCApproach


27/30

27

Governance

,RiskandComp

liance(GRC)

Riskmanagementsoftware

implementation

R

iskpro

he

lpsorgan

isationsa

dap

ttochange,

m

anagerisk,

an

de

ffect

ive

lycomp

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iththeris

ks

a

ndregu

lationsw

hicheffect

the

irbusinesses.

H

elps

insuccess

fullymanag

ingriskan

dach

iev

ing

c

omp

liance

inanever-c

hang

ingenvironmentw

hile

re

ducingcostsan

dimprovingcorpora

teperform

ance

e

very

day.

Govern

risk&

compliancewith

business

benefits

R

iskpro

hassevera

lpar

tners

hipsw

ithworl

dlea

ders

in

imp

lemen

tationo

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Cso

ftwareso

lutions.

(BPSReso

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Me

thodware,

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Odon

do,

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ocsys

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iskpro

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therLe

ading

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en

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ise,Or

acle

)

R

iskprocanreviewthecompanyscircumstanc

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ndprovi

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inionn

the

bestpro

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for

thecircumstances.

RiskproPa

rtnerships

withGRC

Vendors

OurG

RCApproach


28/30

28

EnterpriseRiskManagement

(ERM)-Method

ology

1Foundation

2RISKIDENTIFICAT

ION

ERMvision

Goa

lsan

do

bject

ives

Po

licies

Organ

iza

tionstructure

Alignmen

ttostra

teg

ies

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t

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Ana

lysis

RiskMapp

ing

3BASICERM

Foundat

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FOUNDATIONTAS

KS

RISKASSESSMEN

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tfor

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boards

Mon

itoring

too

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NCEDERM

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tifica

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ica

tion

RiskIden

tifica

tion

Youselectthelevelandsize

ofERMeffort

stosuityour

needsandbu

dget.

H

oww

eDo


29/30

29

ITGovernan

ce

H

oww

eDo

ITASSURANCE

B

usiness

Con

tinu

ityPlann

ing

C

omputerCrimeInvestigations

T

raininginIT

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ompliancewithISPolicies&

Proce

dures

INFO

RMATIONSECURITY

PenetrationTe

sting

ApplicationSystems-

Securi

tyreview

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ontrols

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ITGOVERNANCE

CO

BIT

ValIT

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msAudit

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it

FirewallAudit

IDSAudit

WebApplication

,DataCenterAudit

InternetBanking,

CoreBankingAudit

Performance&

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ApplicationSystems-

Funct

iona

lreview

CompliancewithISPolicies&Procedure

s


30/30

30

9

FraudDetection

9

FraudulentVen

dor

9

Recruiting

new

dealers,

suppliers,

franchisees

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distributors

9

Anti-FraudMea

sures

9

MonitoringCom

plianceandAuth

orization

9

WorkplacePractice

9

Backgroundcheckforemployees

9

Backgroundcheckforcustomers

9

Preventdefault

ofhighvalue

bills

Base

donourunde

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OurSolutionforyou

riskpro healthcare industry

Documents