What Ricoh can do for you

Ricoh helps organisations to increase the efficiency and effectiveness of their document infrastructure, information processes and workflows. Through our proven, award-winning hardware, integrated service lines and adaptive service delivery, we provide a one-stop source of business solutions. We can drive improvement across the full scope of your operations, helping reduce costs, increase flexibility and enhance productivity.

The way we work is changing. Entire industries are being transformed as a result of new ways of creating, managing and sharing information, communicating with customers and suppliers and bringing products and services to the market. Organisations that harness the potential of new technologies and processes are able to enhance the productivity, efficiency and competitiveness of their offering. But new technology also comes with challenges.

Research conducted on behalf of Ricoh has found that 63 percent of Europe’s business leaders are not ready for digital transformation*, which is limiting their ability to seize the opportunities that are now available. The challenge of managing the transition to newer, digital-based ways of working is one that is being felt across a range of different sectors, from finance and healthcare to education and the public sector.

Preparing for a new world of work

For nearly 80 years, Ricoh has provided innovative document and imaging solutions for office, commercial and production printing environments. During that time, we’ve extended beyond printers and MFPs, building upon our proven product offering with a framework of integrated services. Today, our focus is helping organisations like yours take advantage of the potential for new ways of working to truly enhance your operations.

We can help you make your workflows more efficient and more productive than ever – especially when you’re managing information – and help you stay one step ahead of your competition. Whichever industry you operate in and whatever the size of your organisation, we can help you move your operations forward.

What Ricoh can do for you2

For more information about our products and services and to find out how we can help you enhance the way you work, go to www.ricoh-europe.com.

* Research conducted by Coleman Parkes Research, May-June 2013 http://thoughtleadership.ricoh-europe.com/eu/change-making-cio/digital-dark-ages/

3

Our range of solutions and services enable you to reach the unique goals of your organisation. We can help you:

Control costs and reinforce the profitability of your operations by implementing more efficient processes that free up time, enabling you to focus your resources on revenue generating activities and growing your competitive advantage.

Eliminate wastefulness and enhance sustainability by driving more environmentally-friendly operations that can reduce your operating costs and empower your employees to increase productivity and boost innovation.

Tighten information security & governance, enhancing your reputation with customers, and reducing the risk of potentially critical data security incidents.

Get the most out of your knowledge workers and free them from the frustration of inadequate, inefficient processes by providing secure, timely access to the accurate information they need to perform their roles.

How we can help you

Overcome the common pitfalls of information overload and unstructured data, ensuring your employees have ready access to the right documents and information in the right format, whenever and wherever they need it.

Ensure you’re prepared to harness the benefits of new technologies and new ways of working and can continue to support the needs of a changing workforce with agile, high-performing infrastructure

Streamline processes, making your workflows more cost-efficient and delivering strategic benefits such as improving customer service, responding more quickly to market developments and increasing knowledge-sharing and collaboration for greater productivity.

Attract & retain customers in an increasingly competitive and fast-moving environment by keeping pace with increased expectations of smarter, more informed and responsive customer service, delivered across a greater range of channels.

Drive positive change while minimising disruption to your operations, helping transition employees through the change process and ensuring that they are proficient with the new processes, workflows and technologies that are involved.

To accompany our industry-leading print and communication products and solutions, we have developed eight service lines that provide targeted support for your document infrastructure, processes and beyond. Our services harness and complement our products and solutions to address an extensive range of business and communication needs, from efficient, impactful production printing and high-performing IT infrastructure to support and technology to help you utilise your workspace more efficiently.

Managed Document ServicesRicoh’s Managed Document Services help customers optimise the flow of print and digital information within their organisation and deliver more efficient, streamlined document-based processes. We can help you:

• Ensure your employees can access the right information at the right time

• Increase employee productivity

• Reduce the cost of supporting your document workflow

• Maintain tighter security and governance of data

Production Printing ServicesRicoh provides print service providers and corporate printing clients with the products and services they need to maximise the effectiveness of their communications, via print or other channels. We do so by:

• Harnessing market leading technology

• Supporting business transformation

• Increasing productivity and profitability

• Tailoring solutions to rapidly-changing markets

Business Process ServicesRicoh’s Business Process Services provide fully-managed outsourced solutions that help speed up previously document-intensive processes, reduce the resources required and increase quality and consistency of output, allowing you to focus on what your organisation does best. We help to give you:

• Streamlined, optimised business processes

• Enhanced employee and customer satisfaction

• Highly flexible, managed services

• Greater agility and ability to support digital workflows

Sustainability Management ServicesOur Sustainability Management Services can help you address the environmental and social impact of your operating procedures and document infrastructure, including the security of the data you hold and the accessibility of your systems. You can benefit from:

• Reduced waste and energy consumption

• Lower operating costs

• Improved information security

• Enhanced reputation with employees, customers and suppliers

What we offer

What Ricoh can do for you4

Application ServicesOur Application Services team provides innovative consultancy, expert delivery and lifetime support on a wide range of Ricoh and third party software tools that support your business-critical workflows. You get:

• Improved marketing or operational return on investment

• Faster delivery of application deployments

• Increased employee productivity

• Reduced operating costs, with flexibility over ongoing management and support

IT Infrastructure ServicesRicoh provides standardised IT delivery and support services that address the needs of small, medium and enterprise organisations. So no matter your size, you get:

• Higher performing IT infrastructure

• Reduced operating costs

• Flexible IT delivery and support

• Reduced complexity, with Ricoh able to provide fully-integrated support

Communication ServicesWe support more flexible, convenient and efficient information-sharing and collaboration between employees, partners and stakeholders, using industry-leading technology. You gain from:

• Improved communication and collaboration

• Increased business agility and productivity

• Reduced travel time and expenditure

• Closer links with remote employees and stakeholders

Workplace ServicesRicoh’s Workplace Services help customers raise productivity and make more efficient use of meeting rooms and workspace. We can help you to:

• Reduce workspace costs

• Make better use of available workspace

• Improve the efficiency of office functions, such as scheduling meetings

• Increase employee productivity

5

Our five phase adaptive process for delivery ensures the solutions and services you receive are custom-built around the specific needs of your business. Our service network will help you on a journey of continuous improvement, so you can reach and sustain your business goals. As part of our adaptive delivery, we provide project and service management and support for organisational change management to ensure the success of our engagement at all stages of the process.

Nothing is ever static in business and new challenges, technologies and opportunities are continually emerging. This phase leverages what we have learned during the Transform and Govern phases to drive continuous improvement throughout your organisation.

How we work

Project Management

Service Management

Understand

Govern Transform

Op

tim

ize

Customer

Improve

Organ

izational Change Management

Partnership

We analyse your strategic goals, financial objectives, critical information processes and engage in an in-depth assessment of your current situation and technical infrastructure.

We develop a plan aimed at achieving your goals by enhancing your processes and infrastructure. Here, we also identify metrics

and key performance indicators to measure

success.

This phase is where we work with your team to deploy our services and focus on improving the way your entire organisation works,

collaborates and shares information.

To ensure objectives are being achieved, we implement management tools and performance reports to measure adoption of new business practices.

Understand

Improve

TransformGovern

Optimise

What Ricoh can do for you6

Renault-Nissan Purchasing Organisation (RNPO), which manages the alliance’s global supply chain, identified the need to establish a global supply contract for internal print services. We helped it move its operations to a less capital-intensive, service-based supply and maintenance model for its printers, cutting print costs by more than 50 percent at Renault-Nissan’s French operation.

Managed Document Services — Renault-Nissan

Ricoh helped Arla Foods streamline and improve the performance of its production print facilities in its manufacturing and distribution environment. High speed production printers were deployed to print dispatch notes directly from mainframe computer systems, ensuring 100 percent accuracy even in the longest print runs. Print turnaround times have been reduced, enabling Arla to respond more quickly to customer orders and handle large peaks in demand.

Production Printing — Arla Foods

IT Infrastructure Services — Thai Airways Sweden

Thai Airways Sweden wanted to drive higher-performing, more efficient and reliable IT systems and processes. Ricoh’s Power Office solution provides complete support for Thai Airways Sweden’s server, virtual desktop and networked device infrastructure, including proactive remote monitoring and effective on-site support. As a result, the company has raised productivity and reduced downtime thanks to the faster resolution of IT issues.

USP Hospital Group generated more than 20 million paper-based medical records every year, which required significant administrative resource to maintain. We helped it migrate from paper-based processes to an Electronic Health Record system, driving new levels of efficiency and improving the quality of patient care.

Application Services — USP & Quiron Hospital Group

Rapid growth in Dalkia’s managed energy services business had led to a significant increase in back-office administration, such as processing supplier invoices. We provide a managed end-to-end service to manage this workload that includes intelligent data capture and automated processing to improve the integrity of Dalkia’s financial data. Outsourcing these manual processes has saved Dalkia an estimated € 200,000 each year.

Business Process Services — Dalkia

Sustainability Management Services — VodafoneVodafone identified office printing as an area where its environmental impact could be reduced. We developed a flexible, eco-efficient print infrastructure that is provided as a globally-scalable managed service. As a result, Vodafone has reduced its paper consumption by 75 percent in some regions, annual office printing costs by up to 50 percent per user and its CO2 footprint by almost three million kilograms per annum.

Communication Services — Coor Service Management

Through our Ricoh Connect & Collaborate offering, we provide a managed video-conferencing facility for Coor Service Management. Using virtual meeting rooms, employees can collaborate on projects with colleagues based at remote client sites, avoiding the need for physical travel to meetings. Ricoh’s pay-as-you-go solution is 100 percent self-financing, with significant reductions in travel expenditure more than covering the cost of usage.

Improve

Transform

We’ve helped a range of companies reach their goals by utilising our vast array of technology and services. The following case studies show what we’ve done for them – and what we can do for you.

Customer Success

7

How to find out more, contact us:

For media enquiries, please visit the Ricoh Media Centre:

Copyright © 2015 Ricoh Europe PLC.All rights reserved. This brochure, its contents and/or layout may not be modified and/or adapted, copied in part or in whole and/or incorporated into other works without the prior written permission of Ricoh Europe PLC.

www.ricoh-europe.com

Contact

Ricoh Europe PLC20 Triton StreetLondonNW1 3BF United Kingdom+44 (0)207 465 1000www.ricoh-europe.com

www.ricoh-europe.com/press

About Ricoh

• Over 17,000 employees in EMEA and over 108,000 worldwide

• 200 countries and territories

• Thomson Reuters Top Global Innovator in 2014

• One of the world’s most sustainable companies for 10 straight years *

• Gartner, IDC, Forrester and Quocirca all place Ricoh in the leadership position of their Managed Print Service market assessments

• Global accreditation to ISO 27001 for information security management

Global Delivery Excellence

* http://www.ricoh-europe.com/about-ricoh/news/2014/Ricoh-is-one-of-the-Global-100-Most-Sustainable-Corporations.aspx