RICK R. THOMPSON

(303) 653-6757

RickRThompson@Outlook.com www.linkedin.com/in/RickRThompson

SUMMARY OF QUALIFICATIONS

Develop and implement an effective technology strategy that addresses the significant business priorities and challenges of the organization

Demonstrate proven, strong team development and leadership skills with uncompromising integrity

Present complex topics to a diverse audience

Complete large, complex projects with a disciplined approach to project management and budgeting

Meet complex challenges with confidence and perseverance

Develop and utilize partner relationships with key technology vendors

PROFESSIONAL EXPERIENCE

Director of Professional Services, Ticomix 2014 - 2015

Job Summary

As a member of the executive leadership team, I develop and implement business strategies for a fast-paced, growing IT service management consulting firm specializing in ServiceNow and SugarCRM.

My team utilizes Agile and Scum principles to deliver client projects including process improvement consulting based on the ITIL foundation, ServiceNow implementation and customization, and SugarCRM implementation and customization, and training.

I am also responsible for recruiting, hiring, developing, and leading Senior and Principal ServiceNow certified consultants, SugarCRM certified consultants, Team Leads, and Project Managers.

Key Accomplishments

Provide focus and clarity of goals for the consulting teams resulting in their understanding of their respective roles and career paths

Develop confidence and skills through mentoring and coaching of the consulting teams resulting in higher billable yield per consultant and producing the greatest billing quarter in the company’s history

Develop and implement Team Lead program maximizing the utilization, realization, and service quality of all Delivery Consultants

Chief Information Officer, Brownstein Hyatt Farber Schreck 2011 - 2014

Job Summary

Develop and implement the technology vision and strategy for an Am Law 200, 550-person law firm with 14 U.S. offices

Design and implement a plan for a technology transformation that fosters profitable growth and client service excellence

Manage a 20-person IT team comprised of Network Operations, Voice & Data Communications, Application Services, Training, Client Computing Services, and Project Management

Prepare annual budget and expense management process

Key Accomplishments

Prior to my arrival in 2011, the firm’s technology had become disjointed and dysfunctional. Mergers and acquisitions added offices around the country, and each had its own network, servers, and software. Sharing information was possible only via email. I was charged with the business objective of creating a foundation that unified the firm. After completing the largest technology initiative ever accomplished by Brownstein, lawyers and staff expressed the project was a great success.

Developed and achieved a vision for a technology transformation that provides a consistent, high-quality user experience for attorneys and staff throughout all offices

Managed a $4 million, 18-month technology transformation project that was achieved on time, within budget, and created an estimated firm-wide productivity gain of 40,000 hours per year or $8 million

Restructured and built the Technology Department with required technical skills and a service attitude

Created functional roles that clarified the priorities and responsibilities among technology staff

Formulated and chaired the firm’s first Technology Committee to help ensure technology resources are appropriately invested to meet the most important technology needs of the firm

Audited network security and implemented measures to address serious cyber threats

Implemented technology infrastructure as a private cloud with state-of-the-art, high-performance servers, SAN storage, and network within a tier-4 data center to protect the firm against security and environmental problems while providing consistent technology performance and reliability

Designed and implemented WAN (MPLS) to address performance and reliability problems in all offices

Implemented enterprise Wi-Fi solution that provides a secure, consistent, quality experience with wireless access to internal network for firm employees and Internet access for guests

Implemented Virtual Desktop Infrastructure (VDI) creating a consistent, high-quality user experience independent of location and end-user hardware

Consolidated disparate document management systems into centralized, matter-centric environment

Replaced desktop PCs with lower-cost Wyse terminals along with secured and managed laptops

Director, Information Technology, Reinhart Boerner Van Deuren 1996 - 2011

Job Summary

Developed and managed the IT strategy for technology that supports the business goals of an Am Law 200, 450-person law firm with offices in Wisconsin, Illinois, and Arizona

Managed the three functional areas of IT: Network Infrastructure, Technical Services, including Help Desk support, and Practice & Application Support

Prepare annual budget and expense management process

Key Accomplishments

Developed and implemented technology road map for improving servers, desktops, applications, and Help Desk services

Created technology department functional roles and hired technology staff to fill required positions

Redesigned IT infrastructure with server and desktop virtualization technologies

Managed implementation of FileSite matter-centric document management system

Managed Elite financial system implementation

Deployed ShoreTel VoIP telephone system

Managed recovery of a serious water damage event that threatened the firm’s survival

Planned and managed technology deployment within primary and secondary tier-4 data centers

Published three legal technology articles in Legal Assistant Today (1999, 2001, and 2002)

Founder/Owner, NetWorx, Inc. 1992 - 1996

Job Summary

Developed and managed network consulting firm of 25 employees

Performed business strategy and financial performance reviews

Prepare annual budget and expense management process

Managed and trained Sales & Marketing team responsible for new business generation

Conducted client presentations and interviews to identify business process improvements and risk mitigation opportunities

Created project plans for new network implementations

Managed network configuration and installation team

Conducted network management training for clients

Key Accomplishments

Developed approach to network design and implementation based around clients’ business needs

Received high marks from clients about our process, quality, and service

Client projects were completed on time and within budget

Awarded competitive client bids as a result of client referrals

EDUCATION

Milwaukee School of Engineering

Bachelor of Science degree in Business and Computer Science

PROFESSIONAL ASSOCIATIONS

International Legal Technology Association (Featured speaker for 2013 ILTA Conference and presented “Leveraging VDI Through Citrix To Deliver a Secure Anytime, Anywhere, Any Device Desktop”)

InfraGard (FBI partnership for sharing intelligence on improving cyber security)

Project Management Institute