rice’s 3-in-1 wiki february 22, 2008 copyright carlyn foshee chatfield, 2008. this work is the...
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Rice’s 3-in-1 Wiki
February 22, 2008
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
With limited staff and funding resources, what documentation tool could be implemented quickly, rapidly deployed to a wide audience, would require little to no training, and yet be embraced enthusiastically? At Rice University, a wiki-like application was researched, tested and successfully implemented across the campus in less than one year.
Need a documentation and/or knowledge management solution for your institution?
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
https://docs.rice.edu/
What’s a wiki? Check out Wikipedia: http://en.wikipedia.org/wiki/Wiki
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
Pain Points
• Out-of-date documentation• No documentation• Bottleneck to get docs and edits
published on web• Timeliness
– Ephemeral and urgent information only good until the next virus, patch or update
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
Why wiki?
• Heard it through the grapevine• Heard it was successfully utilized
by another IT group• Heard additional IT constituencies
were looking at wiki– Disaster Recover and Business
Continuity info, easy access but keep IT-eyes only
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
Why wiki ? – part 2
a) We’re cheap!b) No training or at least minimal
trainingc) Immediate inclusion of multiple
editorsd) Fast ramp upe) Searchablef) Extensibilityg) All of the above
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
Why Confluence?
• Systems, Architecture and Infrastructure (SAI) group began using a wiki, but knew it was not their final solution
• Set up team to investigate other wiki solutions, list specs
• All systems had problems, Confluence solved most of them– Authentication– Groups– Permissions
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
Timeline
• November 16 – Committee formed, meets first time, outlines spaces and permissions
• December 12 – Pilot tool almost ready; list items to test (create page, edit, move, etc.)
• January 23 – Committee testing, writing pages; TREES!
• February 13 – Testing by IT staff begins• March 27 – all test contributions were legitimate; test
site pages will be archived, rolled into production site• April 2 – It lives! Production version in place for IT• June 11 – Announced to public
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
Challenges
• Polar opposite opinions within working group– Trees– Search– Rules– Vetting, trust issues– Speed vs spell-checking– What to seed first– Acceptance inside IT
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
Diamonds and Coal
• Diamonds– Multiple editors– News announcements (blog)– RSS feeds– Contagion (it just took off!)
• Coal– Skinability, minimally adequate– Inability to backdate news
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
Want a wiki for public documentation?
• Navigation structure• Cognitive Styles• Search• Key Words
– Auto-generate index page from key words
• Content authors, maintainers, gardeners
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
Want a wiki for internal documentation?
• Fear factor– What to put in– How to put in– Will someone else criticize my attempt?
• Who can edit me/us?• Structure builds confidence• Trust issues
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
Don’t be a pioneer, use our map• Create working group; diversity and broad
representation across IT• Get application on a server• Divide spaces, follow org chart to start; remember
authentication requirements• Working group seeds multiple pagesKeep one space for public readingSomebody to finish first treeHuge campaign to get author adoptionLunch and learns and one-on-onesInstead of sending notes via email, send short link to wikiTake advantage of most enthusiastic adopters (ours were students)Give access to increasing spaces where appropriateCulture change: increasing trust in both directions
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
Favorite Take Homes
• Carlyn – trust your people
• Katy – remember the Trees!
• Dean – don’t get stuck on structure (it will change anyway)
• Niki – makes you “own” content; in a good way
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.
What’s in your wiki?
Question & Answer session
Copyright Carlyn Foshee Chatfield, 2008. This work is the intellectual property of the author. Permission is granted for the material to be shared for non-commercial, educational purposes, provided this copyright statement appears in the reproduced materials and notice is given to the author. To disseminate otherwise or to republish requires written permission from the author.