revolutionizing it service delivery jon...

Automating the Virtual Datacenter:

Revolutionizing IT Service Delivery

Jon Bock

Senior Product Marketing Manager

October 16, 2008

Agenda

Vision – VMware Enables Datacenter Automation

VMware Solutions for IT Service Delivery

Conclusions

IT Service Delivery

Create

Deploy

Update

Track

Decommission

Policy &Governance

Request

Automation is Key to Improving IT Service Delivery

� Speed of change� Scalability� Efficiency

� Control� Predictability� Consistency

Automation

WorkloadsDataResourcesIdentities

Pro

visi

onin

g

Optimization

Availability

2010-2016

Policies

Services

�Service levels and service agility up

Automated

Virtualizing the Data Center: From Sprawl to Real-Time Infrastructure

2007

Sprawled

2008-2012

�Hardware costs down

�Flexibility up

Virtualized

From “Virtualization Changes Virtually Everything,” Thomas Bittman, Gartner, November 2007.

VMware Improves the Efficiency of IT Management

Does virtualization help you improve how you manage and deliver services in your IT environment?

N = 102

Source: 2007 IDC VM Infrastructure MCS, 2007

Lifecycle ManagerLab ManagerStage Manager

VMware Products for IT Service Delivery

Automation = Business Agility

• Automate IT processes• Create resource pools• Capacity on-demand

Virtual Infrastructure

Management & Automation

Hypervisor

IT Service Delivery

Pain Points for the Infrastructure Administrator

Lack of Visibility and Tracking Who owns what?What virtual machines have been created? What virtual machines have changed; who changed them?

How long will virtual machines be in use?

Hard to Maintain Control Who can deploy what into the environment?Are random virtual machines being deployed without approval?Are virtual machines being placed in the appropriate places?Are we removing virtual machines that are no longer needed?

Wasting Time on Manual and Repetitive TasksIs time spent adding business value?Are lots of manual steps leading to errors?What is your defined process if you have one-off deployments?

9

Request for VM

Provisioning

DeleteArchive

Intelligent Placement

Route for Approval

VMware Lifecycle Manager

Automated Deployment

VM Tracking

Policy & Control

Decommission

Establish a Standardized Catalog

Reduce infrastructure complexity

Ensure compliance with configuration standards

Consistent Process for Requesting and Approving VMs

Fast and efficient processing of all requestsEnsure compliance with approval processPrevent VM sprawl

User

Approver

BEFORE Lifecycle Manager AFTER Lifecycle Manager

“System of Record” for Virtual Infrastructure

Lifecycle Manager Summary

Feature Benefit

Establishes a catalog and associated deployment policies

Ensures compliance with corporate IT policies and standards

Provides a consistent process for requesting and approving VMs

Prevents VM sprawl

Serves as the “system of record” for all VM requests and deployments

Enables systematic tracking and auditing

Typical Lab Infrastructure is an IT Headache

Server sprawl – under desks, in closets

Aging, cast-off hardware

Dirty systems – inability to maintain “clean state”

Users and IT bogged down in provisioning requests

*Actual customer photos

VMware Lab Manager System Overview

Ops

VMware Infrastructure 3Standard or Enterprise(with Lab Manager Agent on each ESX

Lab Manager Storage LibraryVMFS Volumes

VMware Lab Manager Server Software

Lab Manager UsersLocal or distributed software development and test teams

Lab Manager AdministratorsIT Operations or Lab Manager

Ops

Checking out a Configuration from the VLM library

Ops

Developer in Hong Kong needs Debt Analytics production configuration

Developer Logs in to Lab Manager via browser, browses library and selects Debt Analytics configuration

Lab Manager (1) enforces access control and quota policies (2) selects “best” hosts for each VM (3) provides console access for each VM

Capturing a Configuration to the VLM library

Ops

QA Professional in Singapore has discovered a bug.

QA user selects “Capture to Library”on current configuration

Lab Manager (1) enforces access control and quota policies (2) suspends all VMs (3) Captures “net new” library entry and generates LiveLink URL.

QA professional pastes LiveLink URL in bug report and resumes testing.Developer can then reproduce environment (and bug) on demand by clicking URL in bug report.

VMware Lab Manager:Automating Lab Infrastructure and Operations

Self Service Provisioning

Image Library of Virtual Machine Configurations

IT in Control of Policy and Quotas

Setup, capture, storage and sharing of multi-VM configurations using a shared pool of resources

Lab Users and IT Bogged Down In Provisioning Requests

Dev

Dev

IT3

days

1 min

BEFORE Lab Manager

AFTER Lab Manager

Lab Manager Features and Benefits

Feature User Benefit VI Admin Benefit

Self-service portal for on-demand provisioning

Eliminates delays, accelerates project completion; easy to use

Eliminates time-consuming manual tasks; frees up time for value-add work

Image library for managing multi-VM configurations

Pristine copies of target environments every time

Reduces server sprawl and VM sprawl in labs

LiveLink for capturing and sharing environments

Improves software quality; facilitates troubleshooting; accelerates time to market

Lowers storage consumption; minimizes fire-drills

Stage Manager Targets Release Management

Risk of production downtime is reduced by splitting pre-production processes into discrete stages.

Release Management Stages

Homegrown or packaged application

software

Integration

Assembleapplication

components in the target environment

Testing

Verify successful

integration ofcomponents

Staging

Perf. tuningand

testing

UAT

Useracceptance

testing

Production

Testing Staging UATIntegration Production

Traditional Process

Many shadow instances of the application for each stage.Leads to server sprawl, configuration drift, lack of coordination, and inability to implement changes accurately into production.

Stage Manager is organized around IT services

Services are created and shown in the Services View

Each service has its own Service Lifecycle

Stages are defined for each service and appear in the Service Lifecycle view

Each stage associated with a resource pool

Virtualized Staging and Production Servers

VMware Infrastructure 3VMwareVirtualCenter+ DRS, HA, VCB

VMwareStage Manager

Shared Storage

ProductionIntegration StagingTesting

Resource Pool Resource Pool Resource Pool

VMware Virtual Infrastructure


With Stage Manager

VMwareStage Manager

Run IT service configurations as virtual machines.Streamline pre-production operations.




Pushbutton Promotion Toward and Into Production

VMwareStage Manager

promote promote promote promote

Effortless transition of IT service configurations between stages




Cloning Production Systems for Use in Earlier Stages

VMwareStage Manager

archiveclone

Effortless transition of IT service configurations between stages

Stage Manager Is Organized Around IT Services

Visualize service operations and release management.

Stage Manager Features and Benefits

Feature Benefit

Pushbutton promotion, cloning, archiving through intuitive user interface

Accelerate the completion of requests for changes to production systems

Maintains configuration consistency throughout IT service lifecycle – even cloning directly from production

Ensure all environments are exact replicas, mitigating risk of errors and potential downtime

Automation Across the Virtual Datacenter

Dev and QA Staging Production

Infrastructure Admins

• No visibility into app status• Inability to coordinate changes• Drifting systems

App Admins

Transition an IT service through integration and staging into production

Stage Manager• Long lead times• Dirty systems

Developers QA engineers

Lab Manager

Rapid provisioning of multi-tier transient lab

environments

Tracking and control VM lifecycle with consistent approval mechanisms

Lifecycle Manager

Resource Pool Resource Pool Resource Pool Resource Pool


Automation = Business Agility

Virtual Infrastructure

Management & Automation

Hypervisor

What It Means for You

Increase ROIAutomate previously manual tasks

Increase responsiveness to the business

Accelerate the rate of IT change while maintaining predictability and control

Minimize risk and improve compliance with IT/business policy

Manage IT Service delivery across IT and business functions

Questions?

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