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Welcome
Electronic Systems, Inc. (ESI) Virginia Maryland DC North Carolina 800.653.6306 www.esi.net
Company Overview
Electronic Systems, Inc. (ESI)Over 30 years of local technology service & consulting expertise
Employees: 500+ Employees 200+ Support Staff
Established: 1980
Your Full Service Technology Provider:✪Information Technology Solutions ✪Document Technology Solutions✪Mailing & Shipping Technology✪Service & Supplies
Virginia Beach (HQ) Hampton Richmond RoanokeLynchburg D.C. Columbia, MD Elizabeth City, NC
Locations:
We quickly tailor innovative solutions for individual needs
Our Remote Operations Center (eROC) is a fully staffed and on-site Service & Support Help Desk
We are committed to personalized, world class customer service
On-site Customer Care call center at Corporate Headquarters
Distribution centers across Virginia and Maryland
The Local AdvantageCommitted to a great customer experience every time!Electronic Systems, Inc. (ESI) is a Xerox Company. As part of a wholly owned subsidiary, ESI has access to extensive resources while maintaining local decision making authority. Our customers benefit from market-leading products, innovative solutions, personalized local service and the highest level of support.
Powerful Technology │ Smart Solutions.
Why ESI?
Local presence
Personal service
Customized solutions to fit your needs
Consistently strong financial position
Extensive infrastructure and resources
Support for a national customer base
Largest full service technology solutions provider in the Mid-Atlantic region
Full Service Technology PartnerYour Full Service Technology Partner
Company Overview
Vendor Awards
✪Cisco East Area SMB Partner of the Year
✪ Dell PartnerDirect South-East Partner of the Year
✪ Microsoft 2013 Mid-Atlantic Partner of the Year
Elite Vendor PartnersStrategic Vendor PartnersInformation Technology Solutions
ESI is an HP Advanced Specialist, the highest level of HP partnership, and we are one of HP’s Top 20 vendors in the country. Our specializations include:
Advanced Computing Virtualization Specialist Advanced Networking Specialist Advanced Storage Specialist Client Virtualization Specialist HP ServiceOne - Specialist and Expert Public Sector Specialist Dedicated HP Business Development Managers Over 20 engineers certified in Storage, Networking and Servers
Vendor Partner HP
ESI has PartnerDirect Premier status with Dell. Through the PartnerDirect program, ESI leverages Dell’s products and resources to provide customers a more extensive range of options and add more value to fit their specific requirements, while rewarding investment in key Dell solutions that will help drive business growth.
ESI’s partnership designations with Dell include:
Enterprise Infrastructure Partner Global Infrastructure Consulting Services Partner (GICS) Warranty Parts Direct Tier 2 Partner Authorized Master Services Partner
Vendor Partner Dell
Managed IT Services
ESI is a Cisco Gold Partner, a status awarded to partners who have achieved the highest level of credibility and the broadest range of expertise across multiple technologies by achieving advanced specialization in:
Unified Communications Routing and Switching Security Wireless LAN
Vendor Partner Cisco
Managed IT Services
ESI is a Microsoft Gold Certified Partner, a partnership that is the highest level of Microsoft solutions partners and have easy access to the tools and support necessary to help us and our customers stand out in the marketplace.
This partnership affords ESI the opportunity to have a close working relationship with Microsoft, enabling us to provide highest quality products and services including:
Microsoft Server Software Microsoft Cloud Computing Microsoft Windows Microsoft Office
Vendor Partner Microsoft
Information Lifecycle Solutions
IT Services
Managed IT Services
Technical Services & IT Logistics
Professional Engineering
Procurement & Vendor
Management
IT Support
Technical Staffing
Project Management
Professional Engineering
Collaboration
• Unified Comm & IP• Video Conferencing• IP Call Center• Cisco & Allworx
Phone Systems
Data Center
• Virtualization• Storage• Business Continuity• Network & Data
Security
Solutions
• Infrastructure• Data Center• Unified
Communications
Infrastructure
• PC & Servers• Data Center• Data Security
Highly certified (Cisco Certified Internetwork Expert) solution-specific consultants Solutions designed based on individual customer line of business requirements A Trusted Advisor relationship Highly personalized project management Technical Staffing & Augmentation services
Elite Vendor PartnersTechnical Services & IT Logistics
Retire
Assess
PlanProcure
Manage
Deploy
• Hardware Support for Network AppliancesNetworking
• Variety of Hardware/Software Support options
• Authorized Warranty Support
Desk-Side Services
• Imaging & Asset Management Solutions
Configuration &
Deployment
Service Level
Agreements
Lifecycle
Management
Managed IT ServicesManaged IT ServicesWe manage your technology so you can manage your business
Data Protection & Disaster Recovery Security Management
Mobility ManagementNetwork Management & Remote Monitoring /
Management
Unified Communications &
Cloud ServicesEnd User Support
Managed Print Technology
Managed IT Services
Proactive management
Preventative maintenance
Remote Help Desk
Customer Care Center
Centralized ticketing system
Quarterly technology audits & reviews
Customized service levels
Locally owned & managed Network Operations Center (eROC) based on ITIL Standards
Proactive Preventative Maintenance & Management
Electronic Systems Recognized in the MSPmentor 501 Global Report for Top Managed Service ProvidersApril 2015
Managed IT ServicesFull Service 360 MethodologyESI Assessment: Our experienced consultants work in partnership with you throughout the assessment process, ensuring that we deliver a clear roadmap for you to reach your pre-defined goals.
DEFINE: Preliminary meeting to define the strategic direction and the objectives of your company.MEASURE: Software reporting tools, physical walkthroughs, and staff meetings, collecting data to develop a comprehensive snapshot of your current environment.ANALYZE: Review and validate assembled data with you to identify opportunities for improvement.IMPROVE: Co-author solutions together with you, to optimize your workflow , from hardware consolidation to sustainable working practices.
CONTROL: Determine an action plan of periodic reviews to focus on continuous improvements
Recycling & Data Destruction
ESI’s computer recycling initiatives manages the retirement and recycling of unwanted computer equipment to ensure that organizations reduce legal risks, environmental concerns, and unnecessary costs associated with e-waste.
Secure data destruction
Reduced risk of litigation
Compliance reporting
Integral part of our green initiatives
Zero landfill policy / reuse & recycle
SERVICES PROVIDED BY ESI VENDOR PARTNER, SS4
Community Involvement
Proud recipient of the prestigious Volunteer Excellence Award
Hundreds of hours of community service donated each month
Virginia Foodbank Board Member since 1995
Your Good Corporate NeighborProudly supports the Foodbank of Southeastern Virginia
Customer Satisfaction PledgeOur Customer Satisfaction Pledge
Customer Satisfaction Pledge
Go to www.esi.net and click on the Customer Satisfaction Survey link.
ESI is committed to delivering a great customer experience every time by market-leading products and proactive, personalized, world class service.
Would you recommend us?
Please take our one minute survey and grade us on our customer service!
Charley CannonEnterprise Services RepresentativeInformation Technology Solutions
direct 757.217.1238mobile 703.402.5562main 757.497.8000email [email protected]
369 Edwin DriveVirginia Beach, VA 23462
www.esi.net A Xerox Company