RETHINKING, REDESIGNING, REPOSITIONING THE DELIVERY OF CARE

Lynn Stevenson, Associate DM 15th Annual Health Care Summit

Kelowna BCJune 22, 2015

Government/System HA Physician PatientPatient-CentredSustainableMeets targetsAddresses the needs of citizens

Patient-CentredWithin budget Running at capacity – NOT over-capacityEffective SafeLow staff turnaround, injury, sick leave

Patient-CentredAddresses Patient’s issuePatient does not returnRun appointments on timeSee patients every 10 mins.

Patient-CentredAccessibleConvenientResponsiveTimelyEffective SafeSimple

What this is depends on your perspective…

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The health system is built around hospitals and providers

Changes are incremental rather than fundamental

We think we know what works for patients/families

Fundamental changes in health care have been driven from the outside

Standardization vs individualization

The Case for Change

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The vision for an integrated patient-centred system of care

• Puts patients at the forefront of their health and care

• Fosters control over their own choices

• Helps them make [informed] decisions

• Supports a partnership between individuals, families, and health care services providers

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1. Challenge our current paradigms, give up control

To build an integrated, patient-centred system of care, we need to:

3. Commit to taking risks and learning along the way.

2. Identify, prioritize and engage in action at all levels to support population and patient-centred services and care.

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Who is the “patient” in patient-centred care?

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If you have met one patient you have met one patient. Modern patients don’t

assume that health care providers have all of the answers.

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