RETHINKING, REDESIGNING, REPOSITIONING THE DELIVERY OF CARE
Lynn Stevenson, Associate DM 15th Annual Health Care Summit
Kelowna BCJune 22, 2015
Government/System HA Physician PatientPatient-CentredSustainableMeets targetsAddresses the needs of citizens
Patient-CentredWithin budget Running at capacity – NOT over-capacityEffective SafeLow staff turnaround, injury, sick leave
Patient-CentredAddresses Patient’s issuePatient does not returnRun appointments on timeSee patients every 10 mins.
Patient-CentredAccessibleConvenientResponsiveTimelyEffective SafeSimple
What this is depends on your perspective…
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The health system is built around hospitals and providers
Changes are incremental rather than fundamental
We think we know what works for patients/families
Fundamental changes in health care have been driven from the outside
Standardization vs individualization
The Case for Change
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The vision for an integrated patient-centred system of care
• Puts patients at the forefront of their health and care
• Fosters control over their own choices
• Helps them make [informed] decisions
• Supports a partnership between individuals, families, and health care services providers
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1. Challenge our current paradigms, give up control
To build an integrated, patient-centred system of care, we need to:
3. Commit to taking risks and learning along the way.
2. Identify, prioritize and engage in action at all levels to support population and patient-centred services and care.
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Who is the “patient” in patient-centred care?
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If you have met one patient you have met one patient. Modern patients don’t
assume that health care providers have all of the answers.
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