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KELLY CHAPMANOBJECTIVESeeking position where strong organizational, communication, team building, coaching and problem solving skills are utilized to produce improved efficiency and quality results for the client.

SUMMARY Solid managerial and administrative experience with over 28 years total experience in

front-line management dealing with personnel and client issues Possess analytical ability to make business decisions and the courage to implement them Flexibility as a team member as well as taking a leadership role Ability to manage multiple tasks in a pressured environment. Excellent computer skills including thorough working knowledge of Windows 2013, Word,

Excel, Access, Power Point, Adobe, Firefox and IE Excellent written and oral skills Dedication and drive as a hard-working individual Conscientious and flexible Exceptional versatility and adaptability

EMPLOYMENT1/16/17 – Present BA-ZAI Martinsburg, WVTask Manager Supports Contract Management Oversees projects and tasks assigned by Program Manager Ability to adapt quickly and easily to various production environments Analyze current processes and procedures to determine maximum efficiency in production

environments Present results and recommendations to management Responsible for the day to day management of production related tasks Responsible for guiding creation and management of documentation Responsible for the documentation and distribution of meeting minutes, reports, etc Responsible for follow up with operational staff Requires proficiency in all Microsoft Office products. Some experience with flow chart

software such as Visio. Active ISO9000 team member Possess understanding of ISO policies and procedures Implement problem solving skills to handle client requests Conduct administrative duties including maintenance of employee files, daily attendance,

timesheet, etc Assert ability to act in a key management role as needed

10/07 – 1/15/17 Rolling Bay, LLC Martinsburg, WVProduction Manager Supports Contract Management Acts on behalf of Program Manager Oversees projects and tasks assigned by Program Manager and customer Ability to adapt quickly and easily to various production environments Analyze current processes and procedures to determine maximum efficiency in production

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KELLY CHAPMANenvironments

Present results and recommendations to management Responsible for the day to day management of production related tasks Responsible for guiding creation and management of documentation Responsible for the documentation and distribution of meeting minutes, reports, etc Responsible for follow up with operational staff Requires proficiency in all Microsoft Office products. Some experience with flow chart

software such as Visio. Active ISO9000 team member Possess understanding of ISO policies and procedures Implement problem solving skills to handle client requests Assert ability to act in a key management role

1/06 – 9/07 Sage Systems Technologies, LLC Martinsburg, WVProduction Analyst Supports Contract Management Acts on behalf of Production Manager as needed Oversees projects and tasks assigned by Project Manager and / or Production Manager Ability to adapt quickly and easily to various production environments Analyze current processes and procedures to determine maximum efficiency in production

environments Present results and recommendations to management Responsible for the day to day management of production related tasks Responsible for guiding creation and management of documentation Responsible for the documentation and distribution of meeting minutes, reports, etc Responsible for follow up with operational staff when necessary Requires proficiency in all Microsoft Office products. Some experience with flow chart

software such as Visio. Work as part of the ISO9000 team as requested Possess understanding of ISO policies and procedures Implement problem solving skills to handle client requests Assist in testing of application upgrades as directed by client Navigate Oracle based applications to research and correct information in various

databases Conduct administrative duties including maintenance of employee files, daily attendance,

timesheet, etc Assert ability to act in a key management role as needed 2/04 – 12/05 Telesis Corporation Martinsburg, WVQuality Analyst Act as QA Program Manager as needed Initiates team building projects Oversees projects and task assigned by Project Manager Responsible for the day to day management of tasks Responsible for creation and management of QA documentation Responsible for the documentation and distribution of meeting minutes, reports, etc Responsible for follow up with operational staff when necessary Thorough understanding of QA principles and ISO policies and procedures

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KELLY CHAPMAN Requires proficiency in all Microsoft Office products. Some experience with flow chart

software such as Visio. Assist in testing of application upgrades as directed by client Selected to work as part of the ISO9000 team Implement problem solving skills to handle client requests Navigate Oracle based applications to research and correct information in various

databases Conduct administrative duties including maintenance of employee files, daily attendance,

timesheet, etc Assert ability to act in a key management role as needed

8/04 – 1/05 Telesis Corporation Martinsburg, WV1/00 – 08/04 Milvets Systems Technology Martinsburg, WV

Supervisor – Data Entry Oversee a data entry staff of 30+ specializing in customer requests for specific data and

update various databases using alpha-numeric combinations Revise and maintain written policies and procedures pertaining directly to department and

as directed by client and immediate contract management Assist in testing of application upgrades as directed by client Selected to work as part of the ISO9000 team Administer batch file uploads and retrieve Summary and Detail Reports for analysis Revise and maintain written policies and procedures pertaining directly to department and

as directed by client and immediate contract management Implement problem solving skills to handle client requests Navigate Oracle based applications to research and correct information in various

databases Provide weekly report showing details of previous week’s progress Conduct administrative duties including maintenance of employee files, daily attendance,

timesheet, etc Assert ability to act in a key management role as needed

6/99 – 12/99 Milvets Systems Technology Martinsburg, WV4/98 – 6/99 KBM Martinsburg, WV

Indexing / Data Entry Operator Responsible for entering specific data into databases as designated by ATF

EDUCATION2/10-3/10 Villanova University Certificate of Completion – Six Sigma Green Belt8/04-5/06 Walden University Master of Business Administration with concentration in Knowledge Management8/02-7/04 Shenandoah University Bachelor of Business Administration with concentration in Information Systems and

Computer Technology

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