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William Chapman William Chapman LinkedIn | [email protected] | (248) 520-1841
QUALIFICATIONS & CORE SKILLS
Outstanding sales ability, sales management and sales training
Excellent recruiting, interviewing/screening and employee retention skills
Excellent analytical, employee relations, and conflict resolution skills
Outstanding merchandising and visual presentation skills
Excellent public speaking, classroom instruction and presentation skills
Solid skills in all business practices, including sales gains, comparable store increases, inventory control,
payroll budgeting and P & L analysis
ACHEIVEMENTS
Successfully hired, trained, and developed numerous managers to District Manager
Taken over and turned around several poor performing areas
Consistently ranked high for sales increases, payroll control and loss prevention
Awarded top honors multiple times for excellence throughout my career
PROFESSIONAL EXPERIENCE
Arranger/Counselor, Elton Black & Son – White Lake, MI Feb 2014 – July 2015
Responsible for the efficiency, compassion and dignity of the entire arrangement process
Visual Merchandise Manager, Home Goods (TJX Companies) – Novi, MI Nov 2012 – Feb 2014
Responsible for recruiting, hiring, training and developing a staff of 53 employees
Focus on shipping/receiving and efficiency of merchandise flow to the sales floor
Maintain company visual standards throughout 22,000 square foot big box unit
Location exceeded sales of 10 million annually with 53 employees
Family Service Counselor, Elton Black & Son - White Lake, MI Nov 2008 – Nov 2012
Focus was mainly on Pre-need sales and memorial/monument programs
Annual sales exceed $625,000
Wardrobe Consultant, Men’s Wearhouse – Bloomfield Hills, MI April 2004 – Aug 2008
Provided excellent value and customer service
Annual sales exceeded $500,000
Executive Sales Manager, Mathisen Company – Orion, MI Feb 2003 – Mar 2004
Developed sales leads, mapped out territory travel and sales calls
Conducted and followed up on all leads, mass mailings and e-mail advertisements
Combined staff of 11 Sales Consultants and Mechanical Service Technicians
Annual sales exceeded $1.7 Million
District Sales Manager, Gadzooks, Inc. - Carrolton, TX July 1997 – Jan 2003
Recruited, hired and developed management staff for 9 mall based Fashion boutiques
Combined staff of 27 management and 46 sales associates
Annual sales exceeded $11 Million
Regional Sales Manager, Merry-Go-Round, Inc. – Joppa, MD June 1975 – May 1996
Supervised 120 stores in 7 states covering the upper Midwest
Recruited, hired and developed top level talent for District Manager positions
Promoted numerous District Managers to Regional Field Supervisor positions
Instrumental in creating new training methods and implementation procedures
Annual sales exceeded $120 Million