HITEN J. SHAHA/8 ShivSagar Apartments, Ram Baug Lane, S.V Road, Borivali (w).Mumbai – 400 092.

Telephone: 9833 046653 / email: shahhiten1985@rediffmail.com

CAREER OBJECTIVETo be associated with an organization which values and supports qualities of integrity, innovation, personal ambition, helps in developing leadership traits and offers a challenging work environment.

WORK EXPERIENCE TATA Consultancy Services - (DOJ: 11/06/2005)(NKP, Behind Hub Mall. Off Western Express Highway, Goregaon (E), Mumbai – 400 063.)

Process – Business Analytics (15/05/2012 – Till date)

Job Title – Assistant Manager Key Responsibilities:

Deal Review and CRM Process Working directly with the Chief Operating Officer for EMEA TTS Operations in Citi London Support to the Management Office with the launch, execution and implementation of projects,

process improvements and other business initiatives Analytical support to the Management Office with reference to company financials, expenses,

pipeline review facilitating their business decisions Gatekeeper for all the CRM Cash deals to ensure completeness, accuracy and feasibility of the

solution offered to the client and the proposed / expected volumes and revenue ensuring smooth implementation and enrich end client experience

Organize & lead Deal review meetings for the review of non-standard deals to assess the risk and exposure to the business

Manage the deal pipeline at each stage of the Sales Cycle and provide the management office with periodic reports on pipeline (revenue, volume)

Pro-actively assist the Sales and Client Relationship teams in identifying, capturing and submitting all relevant information for a solution in a correct and precise manner

Proactively identifying opportunities improve efficiency and reduce redundancy in the flow of deals on CRM and working with the Technology team for implementation of the same

Service Ad-hoc request as and when requested by the Management OfficeMarginal Client Review for ICG EMEA

PMO is a client repository of CTS, holding client level information with details on their revenue, CTS accounts, bases, market structure

Support the management office in reviewing the TTS client exit names and updating the PMO tool based on different KPI’s and decision / outcome from various stakeholders

Hamilton Metrics Co-ordinate with various business workstreams under TTS EMEA to update the Hamilton

dashboard on a monthly basis Review trend in productivity figures and highlight any peculiar data to the steering committee team

Process – Morgan Stanley Books & Records (16/6/2011 – 01/05/2012)

Onsite – Office of Morgan Stanley, London, UK (16/06/2011 – 20/10/2011)

Job Title – Advisor /Consultant Key Responsibilities:

Understand the & evaluate the functioning of the legacy system ‘Alias’ Reconciliation of financial data (balance sheets) between the legacy system Alias and the new

system Phoenix Check for data integrity and that reports are pulled out accurately from the new system Publish a report on a periodical basis to management on the findings Fix those gaps by identifying solutions and suggest improvements in the new system Streamline the reports pulled from Phoenix used by different client groups Successful in migrating the reporting process to the offshore unit of TCS e-Serve in Chennai

Process – Default Servicing of US Home Mortgages (09/10/2008 – 10/06/2011)

Job Title – Team Lead Key Responsibilities:

Supervising a team of 8 FTE’s. Ensuring that Service Level Agreement of 13 files per FTE and quality score of above 95% is met at all

times Preparing MIS and various other client end reports on daily basis and analyze the trend in applications

received on daily basis so that a plan of action is prepared to get the maximum applications are reviewed. Preparing Control charts, Trending reports to analyze that the executive scorecard is met on monthly basis Assisted the manager in IQMS, RCSA and CMMI audit. Interacting with the client on daily basis to get all queries resolved and ensuring the business is run as per

client expectations. Mentoring managers and team leads from various processes in default servicing through the channel of

cross business functionality

Achievement: Won the Team of the Quarter of October 2008 – December 2008 across Global Consumer Operations.

Process – Origination Services of US Home Mortgages (11/07/2005 – 08/10/2008)

Job Title – Team Member Key Responsibilities:

Underwriting of new & renewed mortgages with knowledge on reviewing Credit Bureau Reports. Been a core team member in Level – 1 prequalification Process while its migration. Knowledge of US Tax Returns (1040s) and US Salary documents like W2s, 1099s and other Income

documents Assist the management of the department in preparing daily reports. Analyze workflow and reports to ensure that the resources are balanced and a high level of service is

provided to the client Coordinate sound integration with support functions viz. Quality, Training Provided Cross Training to team members to handle High Volume Situations and reduce Idle Time

EDUCATION QUALIFICATION: Examination passed Year of

passingInstitution /

CollegeBoard/

UniversityPercentage

Post Graduation in Diploma of Business Administration

(PGDBA)

2009 NMIMS University NMIMS University 83.50%

Bachelor of Management studies 2005

MKS collegeVile Parle (W)

Mumbai University64.50%

H.S.C 2002MKS college

Vile Parle (W)Mumbai University

69.83%

S.S.C 2000St. Xaviers High

School.Maharashtra Education

Board 60.00%

CERTIFICAITION COURSES:

Examination passed Year of passing

Institution /College

Percentage

Mutual Funds: A Beginner’s module

2010 National Stock Exchange of India (NSE) 93.00%

Financial Market: A Beginner’s module

2009 National Stock Exchange of India (NSE) 86.00%

FUNCTIONAL SKILLS

MS Excel, MS Word, MS PowerPoint, MS Access

PERSONAL ATTRIBUTES

Good Interpersonal & Communication skills Ability to work under high-volume Flexible, Confident, Clarity of Thought Self-Motivated and Good team player

LINGUISTIC PROFICIENCY

English, Gujarati, Hindi and Marathi

INTEREST

Listening to Music& Reading

I do here by declare that all the above mentioned particulars are true to the best of my knowledge.

HITEN J. SHAH