Product

Hiten Shah, KISSmetricsProducts Are Hard

DOING BUSINESS ON THE WEB FOR

10 YEARS

WITH PLENTY OF FAILURES ALONG THE WAY

x

OpinionsTurn your opinions into testable hypotheses.

x

Pain

x

Figure out what is most painful for your customers so you can create painkillers not vitamins.

CodeWriting code is more expensive than talking to customers.

x

Focus Find the most important problems your customers have and solve them better than anyone else.

x

J

Culture Founders lead by example.

J

InformationCommunicate and share with your team constantly.

J

Team The most rewarding part of being a founder is helping your team reach their potential.

J

FOLLOWERSINVENTORS

Types of Founders

Thank You! Hiten Shah hshah@kissmetrics.com @hnshah