resume bpo 19 sep

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Sourabh Sharma 09993173711 PERSONAL INFORMATION Executive with professional expertise in Recruitment, marketing, operations, with both startup and growth organizations. Results-oriented team leader with proven success in strategic thinking, process development/management and problem solving. Posses’ effective combinations of planning and entrepreneurial enthusiasm with the ability to assume multiple responsibilities in order to consistently meet objectives and fruitful business goals. Demonstrated ability to prioritize, analyze, plan, manage and motivate within a project environment. CORE STRENGHTS Identifying and developing new streams for long-term revenue growth and maintaining relationships with customers to achieve repeat/ referral business. Utilizing public information and personal network for developing marketing intelligence to generate leads. Tapping new markets and coordinating with channel to penetrate newer segments to expand business & generate revenues. Liaising with corporate/ institutional clients for securing business. Sustaining healthy business relations with key accounts for repeat/ referral business. EDUCATIONAL PROFILES Education / Certifications / Trainings Six Sigma GB Certified Certified Social Sourcing Recruiter (CSSR) Certified Internet Recruiter (CIR) Certified Diversity Recruiter (CDR) NCC “C” Certificate Bachelor of Science - Bhopal University Strengths : Process refinement 6 Sigma approach Leadership skills/Team Management/lead from the front Client interface Impeccable Communication skills (Verbal & Written) Committed to the core Highly energetic Result Driven Leadership, Strategy, Budgeting, Management, Motivation, Human Capital Development, Profit and Loss AREAS OF EXPERTISE Certified Professional Behavior Analyst (CPBA) Internal Communications Business Strategy Planning Operating Procedures - Development and Support Budgetary and Policy Compliance Team Relationship Management Managing standards of Integrity Team Motivation and mentoring Business Development &Setting performance standards Retention of potential staff and team members Performance Appraisal Career growth and enrichment P&L Management Team coordination across global offices Operation Management Change management Maximizing team efficiency Setting delivery standards Process management SLA Compliance Team Building Business goals achievement Service Delivery Management. Quality Management. Performance Management.

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Page 1: Resume BPO 19 Sep

Sourabh Sharma 09993173711

PERSONAL INFORMATION

Executive with professional expertise in Recruitment, marketing, operations, with both startup and growth organizations. Results-oriented team leader with proven success in strategic thinking, process development/management and problem solving. Posses’ effective combinations of planning and entrepreneurial enthusiasm with the ability to assume multiple responsibilities in order to consistently meet objectives and fruitful business goals. Demonstrated ability to prioritize, analyze, plan, manage and motivate within a project environment.

CORE STRENGHTS

Identifying and developing new streams for long-term revenue growth and maintaining relationships with customers to achieve repeat/ referral business.

Utilizing public information and personal network for developing marketing intelligence to generate leads.

Tapping new markets and coordinating with channel to penetrate newer segments to expand business & generate revenues.

Liaising with corporate/ institutional clients for securing business. Sustaining healthy business relations with key accounts for repeat/ referral business.

EDUCATIONAL PROFILES

Education / Certifications / Trainings Six Sigma GB Certified Certified Social Sourcing Recruiter (CSSR) Certified Internet Recruiter (CIR) Certified Diversity Recruiter (CDR) NCC “C” Certificate Bachelor of Science - Bhopal University

Strengths : Process refinement 6 Sigma approach Leadership skills/Team Management/lead from the front Client interface Impeccable Communication skills (Verbal & Written) Committed to the core Highly energetic

Result Driven Leadership, Strategy, Budgeting, Management, Motivation, Human Capital Development, Profit and Loss Management (P&L), Operations, Strategy, Sales, Marketing, Recruitments, Training. Mentoring & Coaching

How I can be a Great Resource for your Organization? Must ReadAns.

Possessing Great Expertise in every Kind of recruitment Possible with deep understanding of the recruitment industry in India.

Since I have worked for hundreds of companies in various sectors so fully aware of the Best Recruitment Methods, Process, Technologies Being used by Fortune 500 companies the world over.

If given a free hand to innovate , and devise out of box recruitment Process , I can setup processes to minimize cost (the cost of recruitment

AREAS OF EXPERTISE

Certified Professional Behavior Analyst (CPBA)

Internal Communications Business Strategy Planning Operating Procedures -

Development and Support Budgetary and Policy

Compliance Team Relationship

Management Managing standards of

Integrity Team Motivation and

mentoring Business Development

&Setting performance standards

Retention of potential staff and team members

Performance Appraisal Career growth and

enrichment P&L Management Team coordination across

global offices Operation Management Change management Maximizing team efficiency Setting delivery standards Process management SLA Compliance Team Building Business goals achievement Service Delivery

Management. Quality Management. Performance Management.

Page 2: Resume BPO 19 Sep

from external sources can be virtually reduced to Zero) with the Best Possible efficiency In the Industry. Academically Intelligent (there is a difference Between academically good and academically intelligent)

With just 3 months of preparation got admission into the Top 10 (the Real Top 10 , not the publicized one) B-Schools in India with another year of preparation could have got into the IIMs .

Know the Best Possible Recruitment Technologies in the Industry not only in India but also in US & Europe. Had devise an Innovative Recruitment Method for Sourcing Profiles from Matrimonial Portals ,got Awarded

the Coveted Diversity Sourcing Award 2008 (3rd place ,only Indian in Top 10). Having Excellent understanding of the Recruitment Industry & Having Dealt with 1000s of HR &

Recruitment Managers the world over, very well understand the Efficiencies & inefficiencies mired in Indian corporate world in Recruitment Process, know how to attract the best consultants to the companies know how to attract the Best Candidates from the Industry (This is Crucial because sometimes under pressure to perform HR Managers ignore some IMP. Parameters and hire just to close the Position ,not to hire the Best Person in the Industry who can really Add value to the Company by Bringing Experience & Expertise from the competitors or industry ,we have to `Attract’ Them since these creatures do not simply walk into our Doors).

Have Organized Many workshops and seminars (as part of HR Practices) on “Firewalking” & Organizational Motivation to boost the Morale of the Employees by many eminent Professionals in the industry such as Mr. Vijay Batra & Ms. Priya Kumar.

Provided Consultation to the Clients on Out of Box & Innovative HR Practices including Yoga & Vipassana Meditation for Executives & Senior Management to improve their `Life’ because if a person is not well from within he cannot make things well from outside not to mention using full potential & Hence cannot contribute to the growth of the Organization, since there are many talented professionals having the Competency of suppose 100 do not use even 50 (because they do not have the `Reason ‘ to do that).

Was Too good at the job as a result within one year I find myself in the position of operations Manager and was reported by my previous Seniors.

Excited by this Success , started a firm with a friend from the collage at the age of 21 ( though did not have much experience having believed that I have a good natural business sense). The Experience , knowledge Exposure , Learning ,Setbacks , younameit I got from this venture is Immense and incomparable to any other job experience & any MBA. Develop the habit of working for the whole day (even in sleep making planning, since was in a position where the outcome/performance at any cost is required otherwise even the survival is at stake) & doing everything possible (did not have any KRA, right from developing recruitment strategies sitting with an HR Head to fixing wires, printers, nuts/bolts in the office if needed, from making HR Policies for the employees to Hunting HR Heads for Business Assignments). I would say this experience of Being in a leadership ,decision making & responsible Position has enabled me to work in any kind of environment , be flexible & be best in the Team and looking things from above & solving problems not being a part of the problems itself. If a person can run an organization (no matter how small or big it is) he can do anything .

Description of the Profile

Over 5 years experience in IT recruiting and Account management Experience in IT recruitment (US Process), working on W2 and Corp to Corp requirements from Direct

Clients. Extensive hands on experience in various sourcing tactics such as cold calling, job boards, networking,

resume mining and trade shows to ensure a diverse pipeline of candidates Responsible for Client Relationship management with focus on building on the existing partnership and

exploring expansion opportunities with them. Hiring Strategy for the Domestic hiring and recruitment operations Manpower planning and allocation strategy for large outsourcing deals Sourcing Strategy through low cost hiring models Recruitment Operations lead for - Mass Recruitment Drives Functional and Implementation lead for the Recruitment Automation Solid understanding of recruitment at all levels (technical & non-technical).

Page 3: Resume BPO 19 Sep

Performed behavioral, competency and skill-based interviews to assess candidate qualifications Aggressive results driven recruiter with proven track record Good negotiating and persuasive skills and excellent work ethics Adept in recruiting script writing and search strings. Excellent people skills to build and nurture team and bring results Excellent verbal, written, communication and interpersonal skills. Personable, easy going, creative, flexible, professional, team player, can do attitude, and ability to work

independently in a technically challenging, fast paced start up environment Ability to prioritize and work well in a dynamic, team environment with competing demands Very organized, strong attention to details, and able to manage multiple work streams and priorities. Widely experienced in Business Intelligence (BI) and framing business strategies.

Expertise Handling high Volume, High End Critical requirements / Handling Direct / Contract / Contract To Hire recruitmentsHandling Ad hoc, Just-In Time and Planned requirements / Converting Decentralized to Centralized recruitment systemExtensive experience in Strategic Recruitment using innovative methods and models, Creative / Out-Of-Box recruitmentsRecruitment process involving Assessment Processes, Evaluation Methods and Self-Control Mechanism MethodsExperience in Analysis and implementation of Cost Effective Recruitment processesDesigning, building and implementing various recruitment Processes and Models, Standard Operating Recruitment Processes and Methods, preparing various recruitment Reports and Analysis for top management review.Handling Walk-In and Call-In Interviews through Multi Location, Multi Skill simultaneous drives resulting in volume closures

Standardized Tests:

CAT : 85.32 % ileGMAT Graduate Management Admission Test : 86 %ile 660/800NDA conducted by Union Public Service Commission(UPSC) Cracked 3 Times,CDS (UPSC) Cracked 3 Times

3rd Place at the prestigious Airs Diversity Recruitment Challenge 2008 and became the only Indian in the Top 10 Globally.http://www.airsdirectory.com/mc/forms_2008_diversity_sourcing_games.guid

http://www.airsdirectory.com/mc/news_press_release.guid;jsessionid=ABE83BED9317DC6688E09FD6522BB0DE?_id=27286 Certificate Attached

PRESENT WORKING ORGANISATION

Managing Partner : Soul & Ojas Inc. (India Operations) -BhopalResponsible for overall Operations & Business DevelopmentPrevious OrganizationManager –Business Development & Operations: Redbreed Plc. U.K. -Gurgaon

EXECUTIVE WORKING HIERARCHY STATUS

CORE COMPETENCY - SKILL

Recruitment Operations , Marketing ,Sales

ChairmanManaging Director Managing Partner

Managers & HODs

Page 4: Resume BPO 19 Sep

EXPERIENCE, DESIGNATIONS HELD

AT

Recruitment Domain Expertise :

Recruited for the following Companies:For India Location

IT Financial Services/Insurance

Infrastructure Auto

Accenture Morgan Stanley Gammon India Eicher MotorsWipro Tech. Deutsche Bank Alstom Projects Ashok leylandsL&T Infotech Llyods TSB HindustanConstruction

Co. Ltd(HCC)Mahindra navistar

HCL Edelweiss Capital Larsen & Toubro Mahindra &MahindraGlobalLogic TheMuthoot Group Patel Engineering MercedesBenz

Research&DevelopmentMindtree M&M Fin.Serv. Omaxe VolvoGoldman Sachs AvivaLifeInsurance Ackruti City Ltd ToyotaUnitedHealthGroup MaxNewYorkLifeInsurance AnsalProperties&

InfrastructureMahindraEngineering Services

Polaris Software ICICIPrudentialLifeInsurance NagarjunaConstruction Bosch ChassisIBM India HDFCStandardLifeInsurance Parsvnath Developers Caparo MarutiNvidia TataAIGLifeInsurance SimplexInfrastructures Tata Motors

OIL&Gas/Offshore Consumer Services Telecom Misc.Larsen & Toubro Bata India Aircel HoneywellAutoamtionBechtel Sports Station Ericsson ThyssenKrupp

IndusriesWorley Parson Business Standard vodafone Bajaj ElectricalsPetrofac Moser Baer Alcatel Lucent Hungama mobileFoster Wheeler Kirloskar TVS interconnect AEGIS BPOExxon Mobil Lubricants Peoplegroup(Mauj.com) IndiaTelecomInfraLimited GenpactShell Gas (LPG) India Infomedia 18 Indus Towers ConvergysChevron Lubricants India Thomson reuters Bharti Airtel MPHASISHardyExploration&Production Berger India Datacom Communication HCL ComnetCairn India Lemon tree Hotels Sasken Comm. IBM DakshaVinmar International Amazon.com IMI Mobile Inox Leisure

For International Locations :

US Europe Gulf/ North Africa

Planning/Research/ Dev Managing Recruitment Process Quality & Standardisation

5 YearsEXPERIENCE Managerial Levels

Manager - Operations

DESIGNATIONS HELDManaging Partner

Page 5: Resume BPO 19 Sep

Apple Computers BEA Systems Al Mazroui Medical GroupQualcomm Tesco Al Hassan Group of CompaniesBest Buy Stewart Cooper Coon MicrosimDSP Merril Lynch Nations Group PLC Al Rostamani Pegel LLCGardner Rich Modis International Alam Steel Dubai CompanyVeriSign KPIT Cummins Landmark Gulf GroupNorthrop Grumman Avenir Drydocks World - DubaiState of Florida- Department of Health

Llyods TSB Bank Maico Gulf LLC , UAE

Office of General Services, State of NY

Sterling Commerce Tulsi Chanrai Foundation-Nigeria

AT&T Charles Schwab Al Fara'a PropertiesT-Mobile LSI Logic AlSabbahElectro-Mechanical(ASEM)State of South Carolina Barclays PZ Cussons plcSouthFlorida Water Management District,West Palm Beach, FL

Marks & Spencer Drake & Scull International PJSC

EDS Yahoo UK Fareast Mercantile Company

Search Methodology :Boolean search strings like(inurl:cv | inurl:resume | inurl:vitae | intitle:cv | intitle:resume | intitle:vitae)("technical trainer" | "instructional designer" | "learning specialist") (filetype:pdf |filetype:rtf | filetype:txt | filetype:doc | filetype:ps) (NY | NJ | CT | "new york" |"new jersey" | connecticut)Passive Resumese-grabber - e-grabber resume finder ,e-grabber resume finder (a great source of inbuilt search strings, sucks out resumes from googlebroadlook diverinfogist , zoominfo( name generation directory),These are websites where you can investigate someone's backgroundAdvanced google search skills –

X-Raying ,flip search ,page title search ,URL search , * wild cardUsing advanced commands like – site:domain.com , host:domain.com ,link:domain.com (altavista)Headhunting ,Linkedin ,Jigsaw ,OrkutBoard line Hunting ,Strong referencing Ability

Tools : Using advanced commands like – site:domain.com , host:domain.com , link:domain.com (altavista) jigsaw –finding contact information( we can follow candidates ,using techniques like calling their company

and asking for name ,phone no. ryze hoovers , spoke shally stekerl blog –jobmachine.net ( the god of passive searching) google custom search- we can create customize search over here using search strings or else there are

already custom search engines made for resume searching. e-grabber - e-grabber resume finder ,e-grabber resume finder (a great source of inbuilt search strings,

sucks out resumes from google ) broadlook diver special skills forums like java forum --,infogist , zoominfo( name generation directory),These are websites

where you can investigate someone's background PeopleSearch.net --Free. Search 21 search engines for people on the Web Most of the consulting, law, accounting firms put their key employees' detail on their websites with their

contact details Identify target companies using google similar pages method or web directories like - Hoovers,Use

Page 6: Resume BPO 19 Sep

professional networking tools like Linkedin, Ryze etc to find names and to identify their core competencies using various websites and blogs available for passive search,like-

http://www.big5hire.com/ ,jim straud. Glenn gutmacher -http://www.recruiting-online.com/

Skill Sets have Experience in Recruiting

IT

Technologies Worked on :Java Technologies: - Java, J2ee, JSP, Servlets, Struts, Springs, Weblogic, Tomcate, Jboss, EJB, Core Java, JDBC, J2ME, Swings, AJAX, JMS, JSF, Hibernate, Apache ANT. NDS Middle Core, MDHK.Microsoft Technologies:- Asp.Net, C#- (1.0/2.0/3.0/3.5,), Vb.net, Ado.net, VB6.0, WCF/WPF/WF, Web Services/Ajax, Win forms, Web forms, SSRS.Application Programming: - Oracle, D2K, pro*C, pl/sql, Forms and Reports.Mainframe Technologies: - COBOL, JCL, CICS, VSAM, DB2, Tandem, IDMS.Data Warehousing Technologies: - (All Modules-DW-BI, Informatica-Power center 7.0, Cognos, Abinitio, Hyperion, Powerbuilder 7.5, Microstratrgy, Presales, Datastage, SAS, People soft, People soft HRMS).SAP ERP: - Technical Modules- ABAP (Advanced Business Application in Programming), BASIS (System Administration); Functional Modules- SD (Sales and Distribution), HRM (Human Resources Management), FICO (Finance and Controlling), PP (Production and Planning), MM (Material Management), CRM (Customer Relation Management), SCM (Supply Chain Management), SD with CIN; Techno-Functional Modules- ABAP + HR, ABAP + SD, BIW (Business Information Warehouse); Dual Modules- SD + CRM, PP + SD, FICO + SD, HR + SD, HR + CRM; Other Modules- BW, APO, Basis, XI, Netwever, IS.Business Analyst(Domain): - Mortgage Banking-BFSI, Investment Banking, Forex, Derivatives, Asset Management, Wealth Management, Risk management, Mutual Fund, Gap analysis, Reconciliation, Capital Markets, etcSoftware Testing: - (Manual, Automation and API Testing- Win runner, Load runner, QTP, Test Director, Junit, Quality Center, Silk Test, API Testing, White Box and Black Box)UI Design or Web developer: - Adobe Photoshop, Dreamwevear, Flash, Flash code, Jquery, HTML 4.0, DHTML, CSS, Joomla, Java Scripts, XHTML 2.0 VB Scripts, CAD, Catia.PHP Developer:- PHP, HTML, CSS, Java Scripts, Linux, Apache, Mysql.Oracle apps: - Functional and Technical Modules.Domain Exposure: Banking, Finance, Healthcare, Insurance, Retail, Telecom, Shipping and Industry.Database: - Oracle 8i, 9i, 10g, 11i, DB2, SQL Server 2000 and 2005, Mysql, Plsql, Sybase, Informix.Embedded: - C, C++, STL, DLL, Linux, Kernel, Device Driver RTOS, MFP, Multithreading, SQA, GUI, gtag, kgdb.Telecom, wireless Technology: - TCP/IP, VOIP, VLAN, Switching, Routing, IP Addressing, Assembling, LAN and WAN protocols, VSAT , Security Compliances (BS7799, ISO 27001, SAS70 etc, CCNA / CISA, CCNP, Proxy Servers, SIP, GSM, SNMP, DHTP, Bluetooth.Networking Protocols: TCP/IP, HTTP, TP, SMTP, TELNET, ADIUS, AAA, DHCP L2TP, PPP, RSVP, NAT, SONET, DS3/E3, T1/E1, PPP/HDLC, PPP L2TP, IP, RIP, Layer1/Lyaer2, OSPF, ISIS, MBGP, PIM, DVMRP, MPLS, SVP, RIPng, VPN, LP, VPLS, PIM, DVMRP, VRRP, IGMP, OSPF, STP, RSTP, RIP v1/v2.OO Programming: - VC++, MFC, DCOM, COM, ATL, XML, UML and OOADSystem Administration: - Windows, Unix, Solaris, Linux, HP-UX, Win CE 5.0 and 6.0System Development using C++ and Linux etcOther: Finacle (Infosys), Python, Ruby on Rails, Tech Support, Admin, Technical Writer, Release Management, SCM (Software Configuration Management), Documentum, ETC. 

For Infrastructure Companies :

Engineering Profiles in Boilers , Fuel Firing , Pressure Parts , NonPressure parts ,Structural Engineering , HVAC Engineer , Piping Engineer , Static EquipmentRotating MachineryProject Engineer - Civil , Tendering head -hydro projects , project plannerSr Engineer/Engineer( Design & Engineering), Senior Manager - ProgramManagement

Page 7: Resume BPO 19 Sep

Manager Mktg / Proposal / Design Engg - Hydro power ,Site ManagerProject Manager (EPC of Power Plant) , Director - EPC ProjectsEPC Gas- Execution / Manager - Thermal Engineering , Sr. Engineer QA,Business Dev. Manager - EPC ProjectsDGM (Finance) for EPC , Manager- site quality- civil-EPC- BOP Projects Mechanical Design Engineer, Project Control Manager , Planning Manager

Automobile Recruitment :

Profiles in the Production of LCV, MCV, HCV, MAV, Tippers, Trailers & Buses Engineer- Design & DevelopmentProduct Design - Development & Value EngineeringVehicle Integration Engineer - Fuel System/ Pedals & Controls/Cockpit Layout/ Underbody & Cargo Mgmt/ Passenger Compartment/ Engine Mounts/ BOM, Weight, Dimensions, Legislations, PDBManager - Chassis Design/Brake & Fuel Lines Design/suspension/Engine Design/Cab Design/Frame Design/Brake DesignManager - Body Shop/ Machine Shop/ Manager - Paint Shop/Welding ShopEngineer – Engineering Process (Machine Shop)/ Manager – Engineering Process (Assembly)Manager - Product Development (Engine Development)Powertrain  Development EngineerEngineer -Product Design & Development – Gear Shifting MechanismManager – Electrical Electronics DesignSenior Design Engineer - Electrical Wiring Harness/Wiring Harness Design EngineerManager – NPI process (LCV-HCV)Lead Engineer - CAE Trucks NVHLead Engineer - CAE - Strength & Durability Manager / Sr. Manager - CFD TrucksPlant Engineer - Manufacturing EngineeringManager - Quality Assurance/ Engineer – QualityManager – Validation/ Engineer/ Sr. Engineer – Vehicle TestingManager – Vehicle Assembly QualityManager - Mechanical Maintenance, Manager - Electrical MaintenanceManager / Manager-SalesManager / Manager-ServiceSales –Territory Managers /Regional ManagersManager – Dealers training /Dealers management

Travel & Tourism :

Channel Sales ManagerSales Consultants (Resort)Senior Manager – Marketing CommunicationHead Products & ContractingManager/Sr. Manager – Corporate Sales MICE (Meeting, Incentives, Conferences, & Exhibitions)Executive / Senior Executive - Corporate Sales MICEHead - Airlines - OBT / MICE / Trade FairsManager - Affiliate Program - B2BManager/Executive - Sales (B2B)Sr. Executive / Assistant Manager - MICE (Domestic)Manager - Business TravelManager - Channel SalesSr. Manager – Alliances

Financial Services :

Profiles in Investment Banking & Corporate Finance

Page 8: Resume BPO 19 Sep

Profiles in Corporate treasury , Financial control, Corporate strategy, Risk management Fixed income, Corporate bond, Government bond, Municipal bond, Bond valuationHigh-yield debt , Securitization. Hybrid security. Credit derivative. Futures exchangespecial purpose vehicle (SPV) , asset-backed securities (ABS) , credit derivatives , collateralized debt obligations

Telecom• Head Marketing• Head U&R (Marketing)• Product Manager – VAS• Head VAS (Marketing)• Head Product Acquisition • Manager / Sr. Manager U&R (Usage & Retention)• Customer Life Cycle Management - CLM (AGM/ DGM Level) • Manager-product marketing prepaid• Product Head-DGM• Circle marketing head• Prepaid Acquisition • Corporate Communication (AM/DM)• Manager-Data VAS• Marketing Business Planning Analyst • Engineer/ Sr. Engineer- Transmission (O&M)• Sr. RF Engineers (CDMA, HSPA, LTE)• Profiles in Network Design & Optimization• Profiles in Network Deployment & Integration• Profiles in System Integration• Radio Network Planning and Optimization Engineers• Firmware Engineer (UMTS, LTE, HSPA, or WCDMA)• Solution Specialist - Radio Access• National BSS Managers

Market Tool Experience

Leadership

Led Business Managers of cross-functional teams of analysts and coached team members, as appropriate, to develop skills and confidence in their ability to examine work processes, create solutions, and measure improvements. .

Do a proper base-lining of performance. Ensure integrity of data and reports and adherence to service level agreements Catalyzed generation and implementation of new ideas and innovations to facilitate quality control and trained

employees in structured creative solutions mapping. Recognized for ability to develop consensus for strategic planning among all stakeholders. Communicated and

coordinated the structure and delivery mechanism for over 50 key multinational clients. Corporate Strategy and Planning, MIS, Analysis of competitor's activities, monitoring market trends and forecasting. Facilitated numerous learning programs on new reporting systems.

Process Improvement

Ensure continuous improvement in service delivery through process improvement initiatives Designed the structure for process documentation which laid the framework for future documentations. Implement robust processes to ensure high employee satisfaction & engagement and there by contain attrition Continuously drive and improve efficiency metrics Established workflow process design which facilitated new hire orientation, business continuity Developed process modeling system to evaluate multiple "what-if" scenarios; increased process accuracy, and

improved staff's awareness of actions needed to reach operational goals.

Page 9: Resume BPO 19 Sep

Project and Operations Management

Set up the client services in terms of man power, processes and systems. Developed processes and procedures for positions ranging from new entrants to associate managers to service

multinational clients. Handled portfolio of projects including assignment of priorities, allocation of resources based on priorities and skill

requirements, agreement with the clients on success parameters and critical non-negotiable and scheduling of support (24*7)

Managed end to end Business Cycle Management, from Lead Generation to Contract signing to consistently achieve

and support specific revenue and profit targets. Developed opportunities to sell company’s professional services via networking and industry events, resulting in

presentations and RFI/RFP response deliverables.

Achievements

Established and converted new business unit from scratch into profitable venture. Generated set business targets from allocated promotional budget. Regularly increased quarterly sales. Got Promoted to the Operations Manager by the First Organization within 1 year of joining was given the charge of

Managing previous Senior Colleagues. Started an Organization at the age of 21 from scratch and Managing it successfully for years , the Experience gained

from it incomparable any other work experience & MBA Was divisional commander of the Unit in NCC (National Cadet Corps)NAVY ,Was Captain of the National winning

Team Decorated by the Chief Minister . Was Captain of the Bhopal Skating Team in the State Championship. Theater (Art Director & Script Writer of Many Dramas at Collage ) University Champion in Quiz stood 6 in the west zone inter –university League. Champion of Quiz in Collage for

consecutive 3 years (all the years I spend in collage ). State champion in rifle shooting participated in the nationals.