Amanda L. Peters2847 Groveland Rd. #6 Toledo, OH 43606

Amanda.Peters@mymail.lourdes.eduCell: (419)344-9822

www.linkedin.com/in/AmandaLPeters

Professional SummaryCareer and human resources experience in training, customer service, and policy implementation. Experience in financial industry with emphasis on training, management, administration, and customer service. Demonstrates strong analytical and organizational skills using technology to improve efficiency. Comfortable in fast-paced environment managing multiple projects and clients with excellent retention.

EducationLourdes University Sylvania, OH, December 2014

Graduated Summa Cum Laude Bachelor of Science in Human Resource Management and Business Administration

Owens Community College Toledo, OH, May 2010 Graduated Summa Cum Laude Associate of Applied Business Technology

Training and Management Experience Hired, trained and supervised 3 part time tellers including cross training, delegating, coaching,

and evaluating skills Participated in on-site office partner program during 2007 Sky acquisition to onboard and train

former Sky associates on Huntington culture, computer programs, policies and procedures Oversaw investment team operations with strict regard to Federal and Huntington regulated

compliance procedures Extensively trained new tellers for other Toledo area offices on policies and procedures, teller

functions, computer programs, and core values Researched and resolved customer and colleague service needs and problems Maintained composure and multi-tasked under high pressure situations Managed up to $500k between both main vault and personal cash box Managed office calendar and schedule to ensure appropriate staffing levels Performed multiple monthly branch audits on cash, security, and monetary instruments Opened accounts and performed account maintenance

Administrative and Customer Service Experience Assisted investment rep and licensed bankers with new business submission and follow-up Developed relationships with clients by providing excellent customer service and resolution of

various issues in a timely manner Researched and provided detailed responses on questions regarding policies and procedures

for operations team and branch staff

Established an organizational system for creating and maintaining files for 17 offices Actively supported Retail Operations, Retail Administration, Consumer Lending, Marketing,

Facilities, and branch teams to promote efficiency Designed and implemented Excel reports to assist district managers with tracking productivity

for over 50 offices Tracked and audited internal branch promotional activities Managed Huntington At Work program, a marketing campaign to increase business and

consumer checking accounts Performed quarterly alarm tests and monthly security training Processed Fraud Analysis Reports in Fraud Challenge Department Built case files in Identity Theft Unit for new claims, contacted credit card holders to verify

credit bureau activity Special recognition for efficiency and team work

ExperienceHuntington Investment Company, Toledo, OHAccount Relationship Associate, January 2011 to Present Huntington National Bank, Toledo, OHTeller Team Leader, March 2009 to January 2011Retail Administrative Assistant, May 2008 to March 2009Teller, August 2005-May 2008Bank of America, Phoenix, AZAgency Staff, January 2005 to July 2005

Skills & Certifications

Series 6 securities licensed State of Ohio Notary Public Microsoft Office computer skills Training Excellent verbal and written communication skills Keyboard at 70 WPM 10-key by touch at 12000KPH