SHANA L. YORK715.505.2419 shana1221@gmail.com

Project Management | Business Leadership | Compliance OversightAn experienced business professional with a diverse background of managing complex projects, designing strategies, and enhancing internal processes. Capable of providing guidance to various departments, training new employees, developing comprehensive programs, and mitigating risk. Ability to exceed all goals, spearhead complete project details, and ensure all deadlines are met while maximizing resources and optimizing outcomes.

Qualifications Project Management Skills Cost and Budget Oversight Transformational Change Strategy Implementation Quality Improvements Priority Management Risk Identification and Mitigation Cross-Functional Teamwork Flexible and Adaptable Innovative Problem Solving Customer-Focused Workflows Strong Communication Skills

PROFESSIONAL EXPERIENCE

FIS GLOBAL Woodbury, MNProduct Manager | Data Compliance Manager August 2011 – June 2016

Expertly lowered overall contribution issues by 60%, creating compliance monitoring for all clients. Managed project and business requirements for complex projects from design to delivery. Executed training videos and user guides for clients. Ensured documentation and operations meet established requirements, internal Standard Operating

Procedures, and company policies.

SOUTHPOINT FEDERAL CREDIT UNION New Ulm, MNCompliance Manager February 2009 – August 2011

Utilized detailed expertise to develop comprehensive compliance policies and programs for all departments, establishing processes in-line with all internal and external regulations required by the organization.

Established best practices for the sales and service department, outlining product knowledge programs. Launched diverse compliance reviews for lending, deposits, and financial operations. Synchronized the installation and management of various databases, leading to optimized productivity.

WESTCONSIN CREDIT UNION Menomonie, WIFinancial Service Representative | Teller Supervisor May 2003 – January 2009

Delivered exceptional customer service to all customers, earning top performer ranking in financial product sales, quality service, and referrals to other internal departments.

Due to superior performance, the department was awarded top ranking for referrals to other departments, quality service surveys, and zero cash variances.

Successfully mentored and trained 15 employees in accordance with organizational sales and service program.

EDUCATION

Bachelor of Science – Business AdministrationUniversity of Wisconsin-Stout, Menomonie, WI

PROFESSIONAL CERTIFICATIONS

Supervisory Management Certificate, University of Wisconsin-Eau ClaireFair Credit Reporting Act Certificate, Consumer Data Industry Association – CDIA Advanced Compliance Regulatory Certificate, Regulation University – FIS GlobalCredit Union Compliance Expert Regulatory Certificate, Credit Union National Association – CUNA