1700 Martinique Ct. Phone (817) 303-3957Arlington, Texas 76012 E-mail ldeacox@sbcglobal.net

Donna J. Cox

OBJECTIVE: Data entry position with experience and known abilities to handle volume production with high accuracy rating in a timely manner.

Capable of working independently or as part of a team effort.

EXPERIENCE: CSC, Irving, TX

Jan. 2015-current Associate Accounting

Process returned items Process refunds due to cancels and policy changes Assist with applying premium payments

HealthMarkets, North Richland Hills, TX

July 2007-Jan. 2015 Refund Bookkepper

Perform system balancing of PMSC administration system Identify and correct any system error during the daily system

balancing Process cancellation refunds Initiate and process void requests on premium refund checks Process policy billing suspensions on cancellation requests Process coverage change refunds Process bank charges Initiate and process stop pay/void requests on premium refund

checks Process bank wire refunds Quote and process rescission refunds

National Health Insurance Company, Grand Prairie, TX

Jan. 1994-Jan. 2007 Policy Maintenance Representative

Process and update policies Process reinstatements Evaluate and apply funds Update banking information on Electronic

Fund Transfer Assisted in processing returned items from bank Process cancellations Investigate, correct problem bills Process basic file maintenance Assisted in processing direct bill payments Assist and advise Phone Representatives on problem cases and

how to approach policyholder Process deletions and Medicare coordination of benefits Process additions and deductible changes to policy Verify rates

Aug. 1993-Jan 1994 Support Clerk

Filed data sheets Kept paperwork in date order Assisted with mass mailings

Jan. 1993-Aug. 1993 File clerk for claims department

Pulled bills from providers for examiners Mailed Explanation of Benefits Mailed checks to providers and or policyholders

Feb. 1992-Jan. 1993 Microfilm Clerk Prepared documents Filmed documents

EDUCATION:

September 1980- May 1984

Burleson High School Burleson, TX 76028

July 1987-February 1988

Fort Worth Technical School, Fort Worth, TX

Completion of course in Business Computers

REFERENCES: Upon request.