results based accountability oba 101 new & revised slides
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Results based accountability oba 101 new & revised slidesTRANSCRIPT
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RBA 101 – OBA 101
Some NEW AND REVISED SLIDES
30 AUG 2013
FPSIwww.raguide.org
www.resultsaccountability.comwww.resultsleadership.orgRBA OBA Facebook Group
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RESULTS BASED BUDGETING
Do we need it?
Is it working?
POPULATION ACCOUNTABILITY
PERFORMANCE ACCOUNTABILITY
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1. Safe Communities
2. Crime rate
3. Average police response time
4. Healthy people
5. Rate of Type 2 Diabetes
6. People have living wage jobs and income
7. % of people with living wage jobs and income
8. % of participants in job training who get living wage jobs
IS IT A RESULT, INDICATOR OR PERFORMANCE MEASURE?
RESULT
INDICATOR
PERF. MEASURE
RESULT
INDICATOR
RESULT
INDICATOR
PERF. MEASURE
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1. Healthy people
2. Rate of drug resistant tuberculosis
3. % of kept appointments at health clinic
4. Safe children
5. Rate of confirmed child abuse and neglect
6. People have living wage jobs and income
7. % of people with living wage jobs and income
8. % of participants in job training who get living wage jobs
IS IT A RESULT, INDICATOR OR PERFORMANCE MEASURE?
RESULT
INDICATOR
PERF. MEASURE
RESULT
INDICATOR
RESULT
INDICATOR
PERF. MEASURE
|
..
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..
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The
20-60-20 RULE
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1. Ask each program to assign someone to become the in-house RBA expert. (Treat this like a technical support function like an in-house computer expert.)
2. Have these people practice and get good at selecting performance measures and running the Turn the Curve Exercises.
3. Create a network of in-house experts so they can support each other, learn how to do joint RBA training and coaching.
4. Ask the in-house experts to review the RBA Self- Assessment Questionnaire (and create a score if useful) on a regular basis.
RBA expert in each unit
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LR
UR
Primary v. Secondary
Direct v. Indirect
Internal v. External
Baseline & Story
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How much did we do?
Service: __________________________________
How well did we do it?
Is anyone better off?
Primary customers# studentspatientspersons trained
Primary activity# hours of
instructiondiagnostic testsjob coursesalarms responded to
If your service works really well,how are your customer's better off?
# students who graduatepatients who fully recoverfires kept to room of origin
%
Unit cost
Workload ratio
% of ___x___ that happen on time
persons who get jobs
School Hospital Job Training Fire Department
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Next Generation ContractingContract Provisions
Provision 1. Specify the 3 to 5 most important performance measures (from the How well did we do it? and Is anyone better off? categories).
Provision 2. Specify that the contractor will use a continuous improvement process (the RBA 7 Questions).
Provision 3. Specify how the funder and contractor will work in partnership to maximize LR customer results (quarterly meetings using the 7 questions as the agenda).
Provision 4. Specify that the funder will work with the funding community to simplify and standardize contracting and performance reporting.
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Provision 5: : Clear articulation of role in population/community well-being using the language of contribution not attribution.
Provision 6: 10% for quality management and administration.
Provision 7: Multi-year funding using 3 year rolling contracts
Provision 8: Use of targets that are fair and useful.
Provision 9: Fund flexibility and virtual funding pool: transfer of up to 10% across line items and program lines.
Provision 10: Request for Results: Getting past the sometimes negative effects of competitive RFP contracting or tendering.
Next Generation ContractingContract Provisions
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Every timeyou present
your program,
Use atwo-part
approach.
Result: to which you contribute to most directly.
Indicators:
Story:
Partners:
What would it take?:
Your Role: as part of a larger strategy.
Population Accountability
Program:Performance measures:
Story:
Partners:
Action plan to get better:
Performance Accountability
Your Role
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Result: to which you contribute to most directly.
Indicators:
Story:
Partners:
What would it take?:
Your Role: within the larger strategy.
Population Accountability
Program:Performance measures:
Story:
Partners:
Action plan to get better:
Performance Accountability
Your Role
Every timeyou present
your program,
Use atwo-part
approach.
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Every timeyou present
your program,
Use atwo-part
approach.
Result: to which you contribute to most directly.
Indicators:
Story:
Partners:
What would it take?:
Your Role: as part of a larger strategy.
Population Accountability
Program:Performance measures:
Story:
Partners:
Action plan to get better:
Performance Accountability
Your Role
Shortcut
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3 - kinds of performance measures. How much did we do? How well did we do it? Is anyone better off?
RBA in a Nutshell2 – 3 - 7
2 - kinds of accountability Population accountability Performance accountability
7 - questions from ends to means in less than an hour.
plus language discipline Results & Indicators Performance measures
Baselines & Turning the Curve
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Creating a Working Baselinefrom Group Knowledge
Now
Indicator or Performance Measure
65% Not OK?
BackcastingForecasting
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Turn the Curve Exercise: Population Well-being
5 min: Starting Points - timekeeper and reporter - geographic area - two hats (yours plus partner’s)
10 min: Baseline - pick a result and a curve to turn - forecast (to 2016) – OK or not OK?
15 min: Story behind the baseline - causes/forces at work - information & research agenda part 1 - causes
15 min: What works? (What would it take?) - what could work to do better? - each partners contribution - no-cost / low-cost ideas - information & research agenda part 2 – what works
10 min: Report convert notes to one page
Two pointers to action
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ONE PAGE Turn the Curve Report: Population
Result: _______________Indicator
(Lay Definition)IndicatorBaseline
Story behind the baseline --------------------------- --------------------------- (List as many as needed)
Partners --------------------------- --------------------------- (List as many as needed)
Three Best Ideas – What Works 1. --------------------------- 2. --------------------------- 3. ---------No-cost / low-cost
SharpEdges
4. --------- Off the Wall
4. --------- Off the Wall
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Turn the Curve Exercise: Program Performance
5 min: Starting Points - timekeeper and reporter - identify a program to work on - two hats (yours plus partner’s)
10 min: Performance measure baseline - choose 1 measure to work on – from the lower right quadrant - forecast (to 2016) – OK or not OK?
15 min: Story behind the baseline - causes/forces at work - information & research agenda part 1 - causes
15 min: What works? (What would it take?) - what could work to do better? - each partners contribution - no-cost / low-cost ideas - information & research agenda part 2 – what works
10 min: Report convert notes to one page
Two pointers to action
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Program: _______________Performance Measure
(Lay definition)PerformanceMeasureBaseline
Story behind the baseline --------------------------- --------------------------- (List as many as needed)
Partners --------------------------- --------------------------- (List as many as needed)
Three Best Ideas – What Works 1. --------------------------- 2. --------------------------- 3. ---------No-cost / low-cost
ONE PAGE Turn the Curve Report: Performance
SharpEdges
4. --------- Off the Wall
4. --------- Off the Wall
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Turn the Curve Exercise – LessonsTalk to Action in an hour
1. How was this different from other processes? What worked and what didn’t work?
2. Why did we ask for:a. Results before indicators?b. Forecast?c. Story? d. No cost / low cost?e. Two hats?f. Crazy idea?g. Only 3 best ideas?
3. Do you think a lay audience could understand the reports?
4. How many think you could lead this exercise with a small group? (2+ curves at the same time)
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Next Steps:
1. What’s one thing I could personally do with what I learned today?
2. What’s one thing I would like to ask someone else or some organization to do to support this work?
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Resources
Book - DVD Ordersamazon.com
resultsleadership.org
www.raguide.orgwww.resultsaccountability.com
RBA Facebook Group