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Table of contents
Introduction 3
Executive Summary 7
Analysis of respondents 10
Analysis of domestic subsidiaries respondents 18
Analysis of foreign subsidiaries respondents 24
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Introduction
3 Result of Crisis Management Survey 2014
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Overview of Crisis Management Survey 2014 (1/3)
Result of Crisis Management Survey 20144
Survey purposeGrasp the status of recognition of Crisis Management in the listed companies in Japan, and to obtain basic data for the future market of Crisis Management
Survey methodBy Mail (Partially interview via telephone), sample collected by an independent research firm
Survey periodOctober 27, 2014 - December 5, 2014
Sample3,562 Listed companies in Japan
The number of collection431 companies
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Overview of Crisis Management Survey 2014 (2/3)
Result of Crisis Management Survey 20145
Definition of terms• Crisis
Crisis is a single large-scale or combination of events that could significantly damage organization’s strategic objectives, critical assets*, reputation or even the existence of the organization.e.g., natural disaster, cyber attack, political change, product recall, information leakage, accounting fraud, legal amendment*human resources, physical assets, intellectual property, information, etc.
• Cybercyber breach, info leakage, virus infection, etc.
• Fraudfinancial crime, fraud, violation of law, etc.
• Natural disasterearthquake, typhoon, pandemic, etc.
• Productsupply chain disruption, recall, quality failure, facility accident, etc.
• Finance / Legalfinancial crisis, litigation, financial distress, labor-management issue, intellectual property violation, regulatory, etc.
• Geopoliticalinternational conflict, terror, etc.
• Environmentpollution, etc.
• Reputationharmful rumor, boycott movement, decline of stock market price caused by harmful rumor, etc.
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Overview of Crisis Management Survey 2014 (3/3)
Result of Crisis Management Survey 20146
*Japan Standard Industry Classification, Ministry of Internal Affairs and Communications
Industry* Number of respondents
Agriculture andForestry 1
Mining and Quarrying of stone and gravel 2
Construction 19
Manufacturing 175Electricity, Gas, Heat
supply and Water 3
Information andCommunications 24
Transport andPostal services 16
Wholesale andRetail trade 99
Finance andInsurance 23
Real estate andGoods rental and leasing 13
Services, N.E.C. 56
Total 431
Number of employee Number of respondents
More than 10,000 43More than 5,000 -Less than 10,000 31
More than 3,000 -Less than 5,000 30
More than 1,000 -Less than 3,000 86
More than 500 -Less than1,000 85
More than 300 -Less than 500 54
More than 100 -Less than 300 65
Less than 100 37
Total 431
Consolidated net sales Number of respondents
More than 1 trillion JPY 21
More than 500 billion -Less than 1 trillion JPY 15
More than 100 billion -Less than 500 billion JPY 82
More than 50 billion -Less than 100 billion JPY 46
More than 30 billion -Less than 50 billion JPY 63
More than 10 billion -Less than 30 billion JPY 102More than 5 billion - Less
than 10 billion JPY 46
Less than 5 billion JPY 56
Total 431
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Executive Summary
7 Result of Crisis Management Survey 2014
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Executive Summary (1/2)
The following points has been highlighted regarding number of experience of crisis and countermeasures for crisis; Number of experience of crisis within and out of Japan (specifically in East Asia and South East Asia) is increasing in recent
years. Many of the Japanese companies are aware that their countermeasures against crisis is ”minimum countermeasure”.
Overview
65% of companies have experienced more than one crisis in the last 12 years inside and outside of Japan (cf. p11) 36% of subsidiaries in overseas (hereinafter referred as “foreign subsidiaries”) have experienced more than one crisis in the
last 12 years (cf. p25) Crisis regarding Product, Natural disaster and Fraud were top cirses that companies in Japan have experienced between
2003-2011, however , Cyber became the third solely for the first time ahead of Fraud in 2012- 2014 (cf. p11) Incidence of crisis is growing in this 12 years even excluding the Great East Japan Earthquake, which made the number of
Natural disaster crisis risen dramatically during 2009-2011 (cf. p12) Crisis regarding Product, Natural disaster and Cyber were top crises in foreign subsidiaries, however Geopolitical crisis
became the top crisis between 2012-2014 for the first time (cf. p25) Number of crisis experienced in foreign subsidiaries has increased dramatically since 2009, and it has grown 6times more in
2012-2014 than 10 years ago (cf. p26) Characteristics of crises differ according to region’s where companies experienced in overseas. Faced to various crisis in the
Asian market where it is leading the growth of Japanese companies (cf. p27) Number of Cyber, Finance / Legal, Environment and Reputation crisis have been experienced in East Asia(China, Korea) Number of Natural disaster, Product and Geopolitical crisis were high in South East Asia Fraud crisis was mainly experienced in North America
Number of crisis experienced by companies inside and outside of Japan
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Executive Summary (2/2)
Number of companies that have taken adequate countermeasures is not high despite the number of crisis experienced is growing in Japan (cf. p13)
Companies answered “Very well prepared” to crises regarding Cyber, Fraud, Natural disaster and Product which have been the top crises in Japan are under about 20% and most of the companies remain taking minimum countermeasures (cf. p13)
Number of companies collecting information regarding crisis or developing manuals as a countermeasure for crisis is high (cf. p14)
Reasons that companies have prepared for crisis are to minimize the damage, critical management issues regarding business continuity, and to respond quickly in the case of crisis occurs (cf. p16)
Corresponding situation of expected crisis within domestic subsidiaries is behind comparing to the parent company (cf. p22) Corresponding situation of expected crisis within foreign subsidiaries is behind and insufficient comparing to the parent
company particularly countermeasures for Geopolitical crisis that has recently became the top are still undeveloped (cf. p28-29)
Number of crisis experienced by companies inside and outside of Japan
In the case of crisis, it is presumed that companies do not have centralized management which control on a company-wide basis, but departments directly related to each crisis response (cf. p15) Cyber: IT System Natural disaster, Geopolitical, Environment and Reputation; HR / General affairs Product: Quality control Fraud and Finance / Legal: HR / General affairs and Legal
Corresponding department in the case of occurrence of crisis
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Analysis of respondents*
10 Result of Crisis Management Survey 2014
*431 listed companies in Japan which responded the questionnaire
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*Summary of each sheet is written in this box, but we have erased it upon translating as it is summarized in the “Executive summary”
65% of companies have experienced crisis in the last 12 years. There is no significant change in the ranking of the experienced crisis
Q: Has your company ever experienced any crisis?
Yes65%
No34%
Non-response
1%
Q: When and what type of crisis did your company experienced? *multiple answers
Experience of crisis(Responded companies)
Ranking of experienced crisis(Responded companies)
2003-2005 2006-2008 2009-2011 2012-2014 2003-2014
1st Product Product Natural disaster Product Natural
disaster
2nd Natural disaster Fraud Product Natural
disaster Product
3rd Fraud Natural disasterCyber
Finance / Legal*
Fraud Cyber Fraud
4th Cyber Finance / Legal Fraud Cyber
5th Finance / Legal Cyber Finance / Legal Finance / Legal
6th Reputation Reputation Reputation Reputation Reputation
7th Geopolitical Environment Environment Geopolitical Geopolitical
8th Geopolitical Geopolitical Environment Environment* Same rank as same number
Result of Crisis Management Survey 2014
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Number of crisis experienced in companies has increased, and incidence of crisis is growing
Q: When and what type of crisis did your company has experienced? *multiple answerTransition of experienced crisis
(Responded companies)[Number]
7993
333
189
0
50
100
150
200
250
300
350
2003-2005 2006-2008 2009-2011 2012-2014
Cyber Fraud Natural disaster Product Finance / Legal Geopolitical Enviroment Reputation AllResult of Crisis Management Survey 2014
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Companies that have taken adequate countermeasures are not high
Q: What is the corresponding situation of each type of expected crisis?[Type of crisis] Corresponding situation of expected crisis (Responded companies)
6.5
10.2
3.0
8.4
14.6
19.3
18.8
21.6
34.1
36.9
26.0
56.1
50.3
62.9
58.2
59.9
7.9
3.9
5.3
6.0
6.5
7.2
6.0
7.0
14.6
8.1
10.0
11.1
9.0
4.2
6.5
3.0
20.0
9.3
16.0
9.0
6.5
2.8
3.5
3.7
13.9
26.9
36.2
6.0
9.3
1.6
3.5
2.1
3.0
4.7
3.5
3.4
3.8
2.0
3.5
2.7
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Reputation
Enviroment
Geopolitical
Finance /Legal
Product
Naturaldisaster
Fraud
Cyber
Very well prepared Prepared minimum countermeasures Under development of countermeasuresUnder consideration Not considered Not expected as crisisNon-response
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Company developing manuals as a countermeasure for crisis is high
Q: What kind of countermeasures have your company taken, if your company has taken countermeasures(Only companies answered “taken countermeasures”) *multiple answers
9.6
35.0
11.1
53.9
26.4
44.6
0 20 40 60 80
6.5
42.1
47.2
71.8
37.0
42.1
0 20 40 60 80
ProductNatural disaster
11.8
38.9
9.4
50.7
15.8
42.9
0 20 40 60 80
13.1
30.3
8.0
40.0
21.1
57.1
0 20 40 60 80
ReputationEnvironment
7.2
42.8
12.7
56.9
13.9
41.6
0 20 40 60 80
6.8
46.4
17.4
57.3
24.2
51.0
0 20 40 60 80
Non-response
Regularlyreviewed andimprovement
of manual
Carry outtraining
Developmentof manuals
Developmentof expected
scenario
Collection ofinfo regarding
crisis
FraudCyber
9.4
28.4
3.2
39.9
18.0
53.2
0 20 40 60 80
Non-response
Regularlyreviewed andimprovement
of manual
Carry outtraining
Developmentof manuals
Developmentof expected
scenario
Collection ofinfo regarding
crisis
Finance / Legal Geopolitical
16.8
22.4
3.2
40.0
16.8
51.2
0 20 40 60 80
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[Type of crisis]
23.0
8.6
18.8
13.1
5.5
9.3
11.1
4.5
12.5
6.1
2.6
26.8
26.0
37.1
36.9
49.1
36.3
13.2
62.8
33.2
6.3
0.6
46.3
2.3
79.8
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Reputation
Enviroment
Geopolitical
Finance /Legal
Product
Naturaldisaster
Fraud
Cyber
Corporate planning Finance / Accounting Legal HR / General affairs Quality control IT System Other admin
HR/General affairs in the case of Natural disaster, Geopolitical, Environment and Reputation, IT system in the case of Cyber, and Quality control in the case of Product crisis will lead in the case of occurrence of crisis
Q: Which department will lead in the case of occurrence of crisis? (Only the companies answered “taken countermeasures”)
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Reasons that companies have prepared for crisis are to minimize the damage, critical management issue regarding business continuity and to respond quickly in the case of crisis occurs
[%]
Q: What are the reasons that your company has prepared (or is preparing) for crisis? (Only companies answered “taken countermeasures”) *multiple answers
3.4
2.4
6.8
29.3
33.9
76.3
80.4
85.5
0 20 40 60 80 100
Non-response
Others
As competitors are working on it
To meet social demands
In order to grow awareness
To respond quickly in the case ofcrisis occurs
As crisis is a critical managementissue regarding business
continuity
To minimize the damage in thecase of crisis occurs
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Uncertain whether crisis occurs is a high numbered answer for a reason not to consider countermeasures for crisis
Q: What are the reasons of not considered countermeasures for crisis? (Only companies answered “not considered countermeasures”) *multiple answers
7.7
10.3
59.0
10.3
7.7
20.5
0 20 40 60 80
40.0
8.6
31.4
17.1
11.4
17.1
0 20 40 60 80
ProductNatural disaster
10.4
13.5
58.3
29.2
10.4
11.5
0 20 40 60 80
Reputation
18.2
9.1
54.5
23.6
7.3
10.9
0 20 40 60 80
Environment
26.7
6.7
50.0
13.3
13.3
23.3
0 20 40 60 80
22.2
7.4
33.3
25.9
14.8
22.2
0 20 40 60 80
Non-response
Others
Uncertain whethercrisis occurs
Unnecessary sincethe effect isuncertain
No know-how ofdeveloping
countermeasures
Shortage ofresources; human
resources andbudget
FraudCyber
15.6
13.3
48.9
15.6
8.9
11.1
0 20 40 60 80
Non-response
Others
Uncertain whethercrisis occurs
Unnecessary sincethe effect isuncertain
No know-how ofdeveloping
countermeasures
Shortage ofresources; human
resources andbudget
Finance / Legal
15.1
9.3
51.2
26.7
15.1
10.5
0 20 40 60 80
Geopolitical
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Analysis of domestic subsidiaries respondents*
18 Result of Crisis Management Survey 2014
*222 listed companies that owns domestic subsidiaries
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49% of companies have experienced crisis in the last 12 years. There is no significant change in the ranking of the experienced crisis
Q: Have your domestic subsidiaries ever experienced any crisis?
Yes49%
No49%
Non-response
2%
Experience of crisis(Responded domestic subsidiaries)
Ranking of experienced crisis(Responded domestic subsidiaries)
Q: When and what type of crisis did your domestic subsidiaries have experienced? *multiple answers
2003-2005 2006-2008 2009-2011 2012-2014 2003-2014
1st Natural disaster
Natural disasterFraud
(*1)
Natural disaster Product Natural
disaster
2ndFraud
ProductCyber
(*1)
Product Fraud Product
3rd Product Fraud Natural disaster Fraud
4th Cyber CyberFinance / Legal
(*1)
Finance / Legal Cyber
5th Finance / Legal Finance / Legal Cyber Finance / Legal
6thEnvironmentGeopoliticalReputation
(*2)
Environment EnvironmentReputation
(*2)
Geopolitical Environment
7th GeopoliticalReputation
(*2)
Environment Geopolitical
8th Geopolitical Reputation Reputation* Same rank as same number
Result of Crisis Management Survey 2014
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Number of crisis experienced in domestic subsidiaries have increased, and incidence of crisis is growing
Transition of experienced crisis(Responded domestic subsidiaries)
Q: When and what type of crisis did your domestic subsidiaries have experienced? *multiple answers
[Number]
17
25
126
70
0
50
100
150
2003-2005 2006-2008 2009-2011 2012-2014Cyber Fraud Natural disaster Product Finance / Legal Geopolitical Enviroment Reputation All
Result of Crisis Management Survey 2014
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Domestic subsidiaries that have taken adequate countermeasures are not high
[Type of crisis] Corresponding situation of expected crisis (Responded domestic subsidiaries)
5.9
8.1
1.8
7.2
11.7
15.8
14.4
15.8
33.3
35.1
22.5
46.4
42.8
57.7
50.9
58.1
7.7
5.9
6.3
6.3
7.7
9.9
7.2
8.1
16.2
9.9
10.4
16.2
11.3
4.1
10.4
6.3
14.4
10.8
21.2
6.8
7.2
4.5
5.4
3.2
18.9
25.2
33.8
14.0
14.9
5.4
9.0
5.4
3.6
5.0
4.1
3.2
4.5
2.7
2.7
3.2
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Reputation
Enviroment
Geopolitical
Finance /Legal
Product
Naturaldisaster
Fraud
Cyber
Very well prepared Prepared minimum countermeasures Under development of countermeasuresUnder consideration Not considered Not expected as crisisNon-response
Result of Crisis Management Survey 2014
Q: What is the corresponding situation of each type of expected crisis?
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Corresponding situation of expected crisis within domestic subsidiaries is behind comparing to the parent company
Q: What is the corresponding situation of each type of expected crisis? (Comparing with the parent company)Corresponding situation of expected crisis (Responded companies and domestic subsidiaries)
5.9
8.1
1.8
7.2
11.7
15.8
14.4
15.8
33.3
35.1
22.5
46.4
42.8
57.7
50.9
58.1
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Reputation
Enviroment
Geopolitical
Finance /Legal
Product
Naturaldisaster
Fraud
Cyber
Very well prepared Prepared minimum countermeasures Under development of countermeasuresUnder consideration Not considered Not expected as crisisNon-response
[Type of crisis]
Total number of “Very well prepared” and “Prepared minimum countermeasure” of parent companyResult of Crisis Management Survey 2014
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Countermeasures are remained collection of info regarding crisis within domestic subsidiaries
Q: What kind of countermeasures has your domestic subsidiaries taken? (Only domestic subsidiaries answered “not considered countermeasures”) *multiple answers
Result of Crisis Management Survey 2014
5.8
48.8
7.4
47.9
31.4
57.9
0 20 40 60 80
4.9
50.3
47.2
66.3
38.7
57.1
0 20 40 60 80
ProductNatural disaster
6.9
27.6
4.6
33.3
17.2
69.0
0 20 40 60 80
11.5
47.9
7.3
44.8
18.8
58.3
0 20 40 60 80
ReputationEnvironment
5.5
46.9
2.8
46.2
13.8
61.4
0 20 40 60 80
8.0
48.8
14.6
53.0
29.3
62.2
0 20 40 60 80
Non-response
Regularlyreviewed andimprovement
of manual
Carry outtraining
Developmentof manuals
Developmentof expected
scenario
Collection ofinfo regarding
crisis
FraudCyber
6.7
36.1
3.4
31.1
18.5
69.7
0 20 40 60 80
Non-response
Regularlyreviewed andimprovement
of manual
Carry outtraining
Developmentof manuals
Developmentof expected
scenario
Collection ofinfo regarding
crisis
Finance / Legal
16.7
29.6
3.7
29.6
13.0
61.1
0 20 40 60 80
Geopolitical
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Analysis of foreign subsidiaries respondents*
24 Result of Crisis Management Survey 2014
*173 listed companies that owns foreign subsidiaries
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36% of foreign subsidiaries have experienced crisis in the last 12 years. Most recently Geopolitical at the top
Q:Have your foreign subsidiaries ever experienced any crisis?
Yes36%
No55%
Non-response
9%
Experience of crisis(Responded foreign subsidiaries)
Ranking of experienced crisis(Responded foreign subsidiaries)
Q: When and what type of crisis did your foreign subsidiaries have experienced? *multiple answers
2003-2005 2006-2008 2009-2011 2012-2014 2003-2014
1st Product Product Natural disaster Geopolitical Natural
disaster
2nd Natural disaster Natural
disasterCyber*
Product Natural disaster Product
3rd Finance / Legal Cyber ProductCyber*
CyberGeopolitical*4th
CyberGeopolitical
Environment*
Finance / Legal Finance / Legal
5th
GeopoliticalEnvironment
Fraud*
GeopoliticalFraud*
Finance / Legal Finance / Legal
6thEnvironmentReputation*
Environment
7thEnvironmentReputation*
Reputation
8th Fraud Fraud* Same rank as same number
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Number of crisis experienced in foreign subsidiaries has increased, and incidence of crisis is growing
Transition of experienced crisis(Responded foreign subsidiaries)
Q: When and what type of crisis did your foreign subsidiaries have experienced? *multiple answers
[Number]
12
19
48
75
0
20
40
60
80
100
2003-2005 2006-2008 2009-2011 2012-2014Cyber Fraud Natural disaster Product Finance / Legal Geopolitical Enviroment Reputation All
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High number of crisis has been experienced in East Asia and South East Asia
Q: In which region have your foreign subsidiaries experienced crisis? *multiple answers
East Asia South East Asia
Other Asia
CountryOceania North
America
South & Central America
Europe Africa N/A
Cyber 55.6 27.8 5.6 0.0 16.7 0.0 0.0 0.0 5.6
Fraud 33.3 16.7 0.0 0.0 50.0 0.0 16.7 0.0 0.0
Naturaldisaster 16.7 80.0 10.0 6.7 3.3 0.0 3.3 0.0 0.0
Product 29.4 58.8 0.0 5.9 29.4 0.0 5.9 0.0 0.0
Finance / Legal 33.3 33.3 0.0 0.0 33.3 0.0 25.0 0.0 0.0
Geopolitical 47.4 52.6 0.0 0.0 5.3 0.0 5.3 5.3 5.3
Environment 57.1 14.3 0.0 14.3 0.0 0.0 0.0 0.0 14.3
Reputation 75.0 12.5 0.0 0.0 0.0 0.0 0.0 0.0 12.5
[%]
1
1
1
1
1
1
1
1
Situation of experienced crisis (Responded foreign subsidiaries)
1
1
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Foreign subsidiaries that have taken adequate countermeasures are not high
Q: What is the corresponding situation of each type of expected crisis?
2.9
4.6
1.7
4.6
8.1
5.8
7.5
10.4
28.3
31.8
33.5
35.8
34.7
39.3
43.4
40.5
9.2
5.8
8.1
11.0
9.8
11.0
11.6
8.7
17.9
16.2
16.8
20.8
17.9
15.6
13.9
15.0
13.3
9.8
16.2
7.5
7.5
11.6
5.8
6.4
15.6
17.3
9.8
7.5
8.1
4.6
5.8
5.8
12.8
14.5
13.9
12.8
13.9
12.1
12.0
13.2
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Reputation
Enviroment
Geopolitical
Finance /Legal
Product
Naturaldisaster
Fraud
Cyber
Very well prepared Prepared minimum countermeasures Under development of countermeasuresUnder consideration Not considered Not expected as crisisNon-response
Corresponding situation of expected crisis (Responded foreign subsidiaries)[Type of crisis]
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Corresponding situation of expected crisis within foreign subsidiaries is behind comparing to the parent company
Q: What is the corresponding situation of each type of expected crisis? (Comparing with the parent company)
2.9
4.6
1.7
4.6
8.1
5.8
7.5
10.4
28.3
31.8
33.5
35.8
34.7
39.3
43.4
40.5
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Reputation
Enviroment
Geopolitical
Finance /Legal
Product
Naturaldisaster
Fraud
Cyber
Very well prepared Prepared minimum countermeasures Under development of countermeasuresUnder consideration Not considered Not expected as crisisNon-response
Corresponding situation of expected crisis (Responded companies and foreign subsidiaries)[Type of crisis]
Total number of “Very well prepared” and “Prepared minimum countermeasure” of parent company
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Countermeasures are remained collection of info regarding crisis within foreign subsidiaries
Q: What kind of countermeasures has your foreign subsidiaries taken? (Only foreign subsidiaries answered “not considered countermeasures”) *multiple answers
5.4
40.5
5.4
41.9
17.6
55.4
0 20 40 60 80
5.1
30.8
17.9
47.4
23.1
53.8
0 20 40 60 80
ProductNatural disaster
5.6
31.5
0.0
29.6
13.0
66.7
0 20 40 60 80
9.5
41.3
6.3
38.1
12.7
55.6
0 20 40 60 80
ReputationEnvironment
5.7
38.6
2.3
39.8
11.4
56.8
0 20 40 60 80
8.0
36.4
6.8
37.5
17.0
63.6
0 20 40 60 80
Non-response
Regularlyreviewed andimprovement
of manual
Carry outtraining
Developmentof manuals
Developmentof expected
scenario
Collection ofinfo regarding
crisis
FraudCyber
8.2
24.6
1.6
27.9
13.1
67.2
0 20 40 60 80
7.1
35.7
0.0
31.4
14.3
61.4
0 20 40 60 80
Non-response
Regularlyreviewed andimprovement
of manual
Carry outtraining
Developmentof manuals
Developmentof expected
scenario
Collection ofinfo regarding
crisis
Geopolitical Finance / Legal
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Deloitte Touche Tohmatsu (Japan Group) is the name of the group consisting of member firms in Japan of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee, and Deloitte Touche Tohmatsu (Japan Group) provides services in Japan through Deloitte Touche Tohmatsu LLC, Deloitte Tohmatsu Consulting Co., Ltd., Deloitte Tohmatsu Financial Advisory Co., Ltd., Deloitte Tohmatsu Tax Co., and all of their respective subsidiaries and affiliates. Deloitte Touche Tohmatsu (Japan Group) is among the nation's leading professional services firms and each entity in Deloitte Touche Tohmatsu (Japan Group) provides services in accordance with applicable laws and regulations. The services include audit, tax, consulting, and financial advisory services which are delivered to many clients including multi-national enterprises and major Japanese business entities through nearly 7,900 professionals in almost 40 cities of Japan. For more information, please visit Deloitte Touche Tohmatsu (Japan Group)’s website at www.deloitte.com/jp/en.
Deloitte provides audit, consulting, financial advisory, risk management, tax and related services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex businesschallenges. Deloitte’s more than 210,000 professionals are committed to becoming the standard of excellence.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a more detailed description of DTTL and its member firms.
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