restoration & recovery services manchester claims association november 10 th 2011
TRANSCRIPT
Restoration & Recovery Services
Manchester Claims Association
November 10th 2011
What we do....• Restoration following Fire, Water & Storm Damage• Losses all scale - Residential to Complex & Major Loss• 24-7-365 Services• Response focussed - 48hr ‘window of opportunity’• Damage mitigation & control - Triage & Recovery• Expert Technical Assessment & Reporting• Project Management - ‘solution approach’• Expertise in ALL business sectors • Wide ranging recovery experience
BELFOR UK• Wholly owned & managed
• Best Practice, Service Culture• Quality & Control• Consistency• Flexibility
• National Service Centre• Call Centre • Claim Administration• Logistics support
• Mobile Network of Technicians• Operations Branches
• Types of Claims• Commercial Major Loss/Complex Loss• Commercial SME• Landlord & Tenants / Property Owners• Domestic/Residential• High Net Worth
• Losses affecting• Buildings & Structures• Electronics• Machinery• Documents• General Contents
Our Services
UK Operations
• Residential/SME focus• 5 Regions - Network of mobile fast
response technicians• Fully equipped vans• Flexible surge capacity• Streamlined processes and
procedures• Centralised control
• Commercial & Major Loss focus• Operations Managers• Dedicated Support Team• Global resources • Tailored processes, procedures,
management systems & controls• Quantity Surveyor Support• H&S Support Team
Structures - Fire Damage
• Detailed Technical Assessment • Chloride Testing & Analysis
• Emergency Mitigation• Decontamination Techniques
• Mechanical• Latex SRF• High Level Access • Chloride Stabilisation
Structures - Water Damage• BDMA Trained & Qualified Technicians• Detailed Technical Assessment• Drying Methodologies
• ‘Standard’• ‘Advanced / Target’• ‘Speed’
• Moisture Monitoring• Remote Monitoring & Control• Drying Certification
• Sanitisation• Biological Swab Testing
Machinery Restoration
• Fire / Water / Acid / Corrosion & Dust Damage• ‘First Aid’ through to ‘Refurbishment’ • Specialism in all types of machinery:
• Machine Tools• Printing• Textile• Packing• Woodworking• Food Production• Iron & Steel Plant• Rolling Mill Plant• Rubber & Plastic Production
Electronics Restoration
• Dismantle, Repair, Co-operate• Various techniques & methods• All types of electronics:
• Audio & Visio• Computers & Servers• Analytical Laboratories• Locomotives & Marine• Medical • Control Systems• Clean Room• Telecoms
Document Recovery
• Largest facility in Europe• ‘Thermal Freeze Drying’ restoration
process• SOLID LIQUID GAS
• Secure collection & transportation • Secure processing & storage
facilities• Fully compliant
• Personnel Security Checks
Other Services
• Building works (e.g. strip out, asbestos removal)• Oil Remediation (Heating Oil Spills)• Leak Detection (Trace & Access)• Mould Remediation• Bodily Fluid Spills (Trauma Scene)• Specialist Waste Disposal• Deep Cleaning• Specialist Access
Quality Assurance• Recovery & Restoration – ‘core business’ • Market Leader - Technical & Specialist • European R&D facility – Ismaning, Germany• BDMA Corporate Member• Fully trained & qualified technicians• International Training Programmes• Internal & External Audit Programmes• Customer Satisfaction Programmes• Customer Service Awards
Current challenges....
Three core areas of focus:
1. Improve the overall customer journey
2. Reduce the overall claim lifecycle
3. Control the total claim cost
InstructionFirst
Inspection
Emergency & Enabling Works
Emergency Mitigation Works
Restoration Works
Repair / Re-instatement
Finalise & Contents Return
Complete & Invoice
DELAY DELAY
3R RESTORATION LIFECYCLE
‘Building Contractor’
solutions........• Improved communications• Aligned processes• Clear ownership• Clean handovers• Dynamic scheduling of appointments• Enhanced services
