Restaurant Manager Essentials (RME) aligns with what our new Managers, field leadership, and franchise community recommend

to reflect what’s happening today in Fridays, with our focus on Fridays culture and delivering on our promise, “In Here, It’s Always

Friday.”

Here’s an overview of the program and what it means to you as a leader.

PROGRAM OBJECTIVES After completing RME, the new Manager will be able to:

Ensure Team Members deliver high quality food and drinks and genuine Fridays Service Style experiences, all while keeping a

clean, smooth-running Restaurant.

Perform shift management tasks routinely and competently.

Protect the company’s assets, and consistently use company policies and procedures to ensure the safety and well-being of our

Guests and Team Members.

Attract, hire, train, develop and retain the right Team Members.

Focus on the purpose of the business and performance of the Team to achieve and exceed Guest counts and shift sales goals.

RESTAURANT MANAGER ESSENTIALS and LEADERSHIP THAT ROCKS

PROGRAM CHANGES AND BENEFITS

Support tools for GMs and MTs to ensure consistency and ease of

execution

Weekly focus on culture, leadership competencies and operational

execution

Weekly performance validations as well as knowledge testing

Training first in BOH allows MT to develop an understanding of menu

items, recipes and quality standards before engaging with Guests

Applicable and adaptable components for franchise and international

restaurants

Less computer time and more time in the operation being coached by GM

LEADERSHIP EXPECTATIONS

General Manager

Lead, coach, and participate with new manager throughout the training experience

Follow the process as laid out in the RME program

Conduct weekly validations and one-on-ones with MT

Director of Operations / Multi-Unit Leader

Complete pre– and post–training assessment on internally promoted managers

Periodic check-ins with MT and GM to discuss progress

Complete post-training behavior assessment on external hires

Conduct orientation on Day 1

Conduct NNBS visit with MT in Week 7

Conduct final shift management observation and validate completion

Transition to home restaurant with COE GM and home GM

HOW THE PROGRAM WORKS Each week of RME is comprised of the same

basic components.

1. Leadership competencies

2. Philosophies & theories

3. Station training

4. Shift management and restaurant

operations

5. Weekly one-on-one with GM

RESTAURANT MANAGER ESSENTIALS KEY PROGRAM ELEMENTS

Participant and GM Guides provide the information, tools and resources needed to complete the training, including:

Schedules

Weekly “at a glance” plans and discussion questions

Weekly validation sheets and discussion guides

Resource materials (acronyms, Theories & Philosophies, etc.)

Online courses and assessments

Focus on key operational and technical learning, with

application following

Online assessments that allow for measurement and tracking of

knowledge base

Weekly validations by GM based on the week’s performance

Shift validations—Observation and validation by GM and DO

PROGRAM CHANGES AND BENEFITS

Structured support tools for both GMs and MTs to help ensure

consistency and ease of execution

Weekly focus on Fridays culture and leadership competencies in addition to operational execution

Weekly performance validations as well as knowledge testing

Training first in BOH to allow MT to develop an understanding of our menu items, recipes and quality standards before

being asked questions by Guests

LEADERSHIP THAT ROCKS (LTR) WORKSHOP LTR is a 3-day, interactive workshop designed for new managers to attend near the end of their 8-week RME training. It

includes role playing and scenario-based discussion so participants can apply the information learned in RME. Participants are

coached by LTR facilitators who are hand-selected COE GMs from Corporate and Franchise restaurants. They also meet with

Senior Leaders in our organization. Key topics include:

Fridays Culture

Root Cause Analysis

Crucial Conversations

Employee Relations

Coaching for Performance

LEADERSHIP EXPECTATIONS Our Credo states, “…wherever you go, go as a leader.” As leaders in this organization,

LTR participants should conduct themselves in a manner that upholds our Credo and Values. Their participation and

behavior represent their General Manager, Director of Operations, Vice President of Operations and the Fridays

brand. General Managers and DOs should discuss the LTR Code of the Road and their expectations with the LTR

participant prior to the workshop.

Find, Hire and Keep Great Team Members

Leading Change

Best Corner Bar In Town

Menu Strategy and Implementation

(Time spent in Test Kitchen)