RESTAURANT ENGLISH

A Hands-On Course for Restaurant Professionals

Unit 1 Looking around a restaurant Showing new waitstaff around a restaurant:Introducing restaurant facilities

Setting a table Where would you like to eat?French restaurant

Chinese restaurant

Buffet/coffee shop

Small bar or Uncle Sam’s Grill

Unit 1 Looking around a restaurant How to set the table Word bank:

appreciate/ spacious/ hold/capacity/ observant/ privacy/ marriage proposal

Restaurant specific

waitstaff/ coatroom/ waiter’s station

Unit 1 Looking around a restaurant Phrases

learn the rope

quite a few Setting the table

Word bank:

formal/ silverware/ chinaware/ glassware/ fold/ detail/ beverage/ slightly/ impress

Unit 2Unit 2 Restaurant StaffRestaurant Staff Introducing oneselfWay to Introduce Yourself It was nice talking to you.

•People here call me Uncle Fred.•I’m Elizabeth—Liz for short.•You can call me Rob.•I usually go by Jack.•The name’s Hornsby– Terry Hornsby

Your answer could be any of the following:•Likewise.•Same here.•Yes, we should do this more often.•It was nice talking to you too.The honor / pleasure is all mine.

Unit 2Unit 2 Restaurant StaffRestaurant Staff Talking about jobs in restaurant Introducing your job title and duties

host/ hostess/ manager/ head chef/ sommelier/ wine steward/ waiter/ bartender

apprentice/ trainee/ cashier

Unit 2Unit 2 Restaurant StaffRestaurant Staff Duties

Takes order, serves food, and prepares bills Prepares and serves drinks at the bar Takes reservations, greets and seats

customers Organizes and supervises operations,

controls costs, and manages the waitstaff

Unit 2Unit 2 Restaurant StaffRestaurant Staff Duties

Manages and trains other cooks and kitchen workers, takes responsibility for the menu

Operates the cash register Recommends wine to guests Learns through practical experience

Unit 2Unit 2 Restaurant StaffRestaurant Staff Welcome on Board

Word bank:

assistant/ operation/ annual/ thrilled/ receiver/ discuss/ briefing/ pleasure

Restaurant specific

F&B director (Food and Beverage)

Unit 2Unit 2 Restaurant StaffRestaurant Staff Phrases

welcome on board

in charge of

fit in

speak highly of

hang up

Unit 2Unit 2 Restaurant StaffRestaurant Staff

Different Kinds of Leaveask forapply forrequestput in for take

two days’a week’sa month’s

annual leavesick leavepersonal leavematernity leavefuneral leave

Unit 2Unit 2 Restaurant StaffRestaurant Staff Let me introduce myself

Word bank:

holdnervousactually

Easygoingreliefcolleague

applaudgraduatebasically

basicallysocializenotorious

Restaurant specific phrases

reception counter cocktail to be honestget along with

all the time

Unit 3 Calling a RestaurantUnit 3 Calling a Restaurant Taking phone reservations

What Would You Say if….?

•I’d like to reserve a table.•Do you have a reservation for this evening?•Could I have a table by the window?•Should I provide only spoons for your daughter?•And how many will that be for?•Do you have any private dining rooms?•Are there any vegetarian dishes on your menu?•Can we order a la carte?

Unit 3 Calling a RestaurantUnit 3 Calling a Restaurant A table for four, please

Word bank

reservationcertainlydateparty

nonsmokingcontact numberreach

Phrases

up toin total

look forward to

Unit 3 Calling a RestaurantUnit 3 Calling a Restaurant Handling special requests

Taking phone calls

Situation What to say (from formal to informal)

Greeting Guests •Good morning/ afternoon/ evening/. Ming Gardens.•Hi/ Hello. Cheers Bar.

Asking Guests to Wait •would you mind holding?•Hold on, please./ Please hang on.•Just a minute/ second/ moment, please

Transferring Calls •Please wait while I transfer your call.•I’m connecting you now.•I’ll put you through.

Saying Good-bye •Please don’t hesitate to call us if you need anything else.•We look forward to seeing/ serving you tonight.•Thank you for calling./ Thank you and good-bye.

Unit 3 Calling a RestaurantUnit 3 Calling a Restaurant

word bank

confirmwondermindmain

vegetariandishtablewarehelpful

Restaurant specific

set menu a la carte menu

Unit 3 Calling a RestaurantUnit 3 Calling a Restaurant

Suggesting other restaurants Sorry, all the tables are reserved

Word bank

availablefullcuisine

locatesuggestiontransfer

Phrases

feel like put through

Unit 3 Calling a RestaurantUnit 3 Calling a Restaurant

Suggesting other restaurants

Restaurant Features

Uncle Sam’s GrillCheers BarThe Riviera CaféMing GardensThe Fontainebleau

The best grill in town, convenient locationOver 30 kinds of beer on tapMany different international dishesExcellent Chinese food at reasonable pricesElegant setting, delicious French cuisine