responses to the pre bid queries pertaining to rfp dated ... · responses to the pre bid queries...

Responses to the Pre bid queries pertaining to RFP dated 15.10.2018 for procurement of EWS Solution

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Existing Clause Details Clarification Sought Banks response

1 6 Document control sheet

Schedule for receipt of Bids: Date : 29-10-2018 Time : 16:00 hrs

Extension of date for submission of bids has been sought by some of the bidders.

Bidder to adhere to the RFP terms.

2 11 7.3 SImilar EWS solution should have been implemented in at least one Scheduled Bank in India

It is submitted that EWS being a new requirement, many Banks may not have gone live and to ensure the participation of FinTech / Startup companies / MSMEs , ( as stipulated / directed by Govt. of India- copy of Guidelines enclosed ) we request that the said clause may be either removed or modified to also include implementation of NPA or SMA solutions ( which are quite similar in nature ) as eligibility criteria.


3 63 7.2 IMPLEMENTATION SCHEDULE The Vendor/Bidder shall implement the solution /Service(s) as per the schedule specified below: - Business Requirement Document (BRD) & System Requirement Specification (SRS): within 30 days - Customization & installation: 30 - 45 days - Data Collection & Integration: 45 -75 days -UAT: 75 - 135 days - UAT System Validations & Report Generation: 135 - 165 days - Go-Live: within 180 days from PO

As per RFP schedule for implementation, almost 3.5 months is consumed for UAT & Go-live alone. Only 2.5 months is provided for BRD, installation, customization, data collection and integration which is practically not feasible to implement an EWS solution given the portfolios and volume of accounts involved. Requesting the bank to consider the implementation schedule as below given, : 30 days for BRD/SRS 45 days for customization & installation, 45 days for Data collection & Integration 45 days for UAT 15 days for Go-live TOTAL: 6 MONTHS/ 180 DAYS

Overall implementation schedule to be within 180 days from PO stipulated as per RFP. However the adjustment on inter perse timelines within the overall timelines will be mutually agreed upon.

Pre bid query responses – RFP dated 15.10.2018

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4 69 2. Commercial bid Form

Name of Items/ Work 1.c. DR –Database & other tools (if any) 1.d. DC –Database & other tools (if any) 3. AMC cost for DR hardware for 1 year after warranty period 4. AMC cost for DC hardware for 1 year after warranty period 5. ATS Cost for EWS software for 3 years after warranty period 6. ATS Cost for DR site (Database & other tools) for 3 years after warranty period 7. ATS Cost for DC (Database & other tools) for 3 years after warranty period 8. Manpower cost for 1 year - a. DBA 1 unit b. PSE 2 units 9. Development/ Customization cost per Man day for 90 days

The payment terms for these items are missing in the RFP. Requesting the bank to consider the payment terms as given below, Database - Same as Hardware terms AMC/ ATS - Yearly advance Manpower cost - Quarterly arrears Development/ Customization cost - on UAT signoff

Please refer Corrigendum.

5 17 10. PAYMENT TERMS

(III) Payment for Cost related to External Data Services 1. Payment in respect of Credit Information Company (CIC) - Half yearly in arrears

Requesting the bank to consider the payment terms as Quarterly in arrears for CIC.



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6 11 7.7 The vendor should be able to provide Factual Credit Information of the Bank's Retail & Corporate Portfolio having relationship with other Banks. In this regards, the Bidder would be required to tie up with Credit Information Companies (CIC) and Data Aggregator. The Bidder should agree that they would enter into an agreement with the above tied up CIC and Data Aggregator which would be valid for the entire contract period and furnish a copy of the agreement on or before signing of the Contract.

We request to change the condition as - Bank will arrange data from depositories / aggregators and vendor need to provide Factual Credit information of the Bank's Retail and Corporate Portfolio having relationship with other Banks.


7 12 7.8 The CIC and the data aggregator, with whom the Bidder has entered into a tie up, should have implemented one of its products in at least one scheduled Bank in India

In view of what has been stated above under request for Clause 7.7, the clause 7.8 may kindly be modified / withdrawn.

Please be guided by RFP terms


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8 12 7.9 POC (Proof of Concept) on 1000 customers including corporate and retail provided by the bank only to the eligible entities for the following analysis: a) Market Intelligence and Portfolio analysis Capabilities b)Inter-Bank Comparison / analysis c) Dynamic monitoring of portfolio d) As per the scope of this RFP as given in Section 4 Para 3 The POC would need to be completed within 15 days from the date of opening of Technical Bid and declaration of eligible vendors/submission of data whichever is later. The eligible vendors would need to execute Nondisclosure Agreement with the Bank prior to submission of such data by the bank.

Generally POC is done on small samples hence we request and submit that POC may please be reduced to 10 Corporate & 100 Retail Customers instead of 1000 as has been proposed.


9 18 10.3.2 The Successful Bidder shall be solely liable for the payment of all the past, present and future Central, State and local levies, direct/indirect taxes, duties, fines and penalties (including without limitation, excise duties and customs duties, etc.) by whatever name called, as may become due and payable in relation to the

As mentioned elsewhere, commercial to be quoted exclusive of Taxes hence request to kindly modify or withdraw the said clause.



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Services.

10 99 2 Financial data sourcing from internal and external source (from data aggregators such as peer bankers, stock exchanges, government websites, Credit Bureau, CERSAI, Rating Agencies, information agencies, news, twitter, etc.) for the subject corporate / retail borrower along with its relative peer companies / borrowers for comparative analysis and generation of EWS triggers & dynamic EWS score in such exposures

As there are some sources / aggregators who charge for data subscription, we request the condition may please be modified to include - “Wherever, required external data is available without any cost and crawlable, vendor has to web crawl the data. In case some data is to be purchased from external source then payment for it will be done by bank as per usage."


11 104 Annexure V.1.33

POC (Proof of Concept) on 1000 customer provided by the bank for the analysis only to the eligible entities. Data that will be provided by the Bank is given at Table A below

As submitted elsewhere in the document, the said clause may please be modified to reflect 10 Corporate & 100 Retail Customers instead of 1000 as has been proposed.


12 110 Annexure V.2.10

Solution should provide response time of maximum 10 seconds .

Kindly specify if this would be only for the solutions interface, since for the generation of the reports (depending of detailed option selection) the time taken would be more.

The proposed response time is not the time taken for report generation but for display of the response on the screen.

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Annexure VI.e.3. (II)

Payment for Hardware 1. On delivery, successful installation execution of

It would be kindly appreciated that Hardware and system software from OEMs are available only on 100% advance payment hence we request you to kindly change the

Please be guided by RFP terms and the Corrigendum issued.


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10. Payment terms

Agreements and submission of all documents including Performance Bank Guarantee ------ > 60% of total cost of (II). 2. On Go-Live ------ > 30% of total cost of (II). 3. On completion of one year from Go-Live ---- > 10% of total cost of (II). Software 1. On delivery of product - 20% 2. Completion of Customization and UAT - 20% 3. Implementation of Solution - 20% 4. Completion of training - 20% 5. After completion of warranty period - 20% Hardware 1. Delivery and Installation - 60% 2. On Go-live - 30% 3. One year from Go-live - 10% Payment in respect of Credit Information Company (CIC) - Half yearly in arrears

condition as Payment for Hardware Operating system and RDBMS 1. On delivery, successful installation execution of Agreements and submission of all documents including Performance Bank Guarantee - 90% 2. On Go-Live - 10% Bidder request to change payment term for Software as 1. On delivery of product - 40% 2. Completion of Customization and UAT - 20% 3. Implementation of Solution - 20% 4. Completion of training - 20% Bidder request to change payment term for Hardware as 1. Delivery and Installation - 70% 2. On Go-live - 30% Payment in respect of Credit Information Company (CIC) - Quarterly in arrear AMC and ATS - Yearly advance


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14 11 7.3 Similar EWS solution should have been implemented in at least one Scheduled Bank in India

request bank to change the Clause like Bidder/OEM Bidder to adhere to the RFP terms.

15 11 7.4 The Bidder should have Annual Turnover of at least R. 3 crore in each of the three financial year’s viz. FY 2014-15, FY 2015-16 and FY 2016-17

request bank to change the Clause to 100 Crore Bidder to adhere to the RFP terms.

16 11 7.6 Similar EWS Solution & support services must have been implemented by the respective bidder for any Bank in last 4 financial years.

request bank to change the Clause like Bidder/OEM Bidder to adhere to the RFP terms.

17 59 3.2.1 The solution proposed by the bidder must have compatibility with Core Banking Solution

Request Bank to share all the source data involved in the EWS solution, What is the existing CBS Application. What is the data size for the database and data size for EWS for sizing the Storage. What is the Daily data change rate.

Please refer to the details provided in page no. 70

18 61 3.2.3 b) Collate and consolidate structured / semi-structure / un-structured information / data from all available channels ;

What are the Source data for this clauses It refers to external and internal data related to the borrowers. The RFP provides for tie up with CIC and data aggregator. Bidder to arrange for the required data to comply with the RFP terms.


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19 61 3.2.3 c) Generate Network analytics, data analytics & sentimental analysis, which will facilitate analysis of credit appraisal proposal, identification of early weakness in the credit portfolio, better decision making, a quick response system and proactive monitoring of all borrower accounts; d) Analytical Dashboards for users

Please clarify on network Analytics, does Bank refer to NMS Solution . What are the network devices

The clause pertains to one of the functionality of the software and not related to the network devices.

20 60 3.2.2 5. Any new regulatory requirement during / after implementation must be covered.

Bidder understands that in the event that a new regulatory requirement is required to be implemented, the same will be taken up through a Change Request (CR) process. We also understand that the parties will discuss and document the technical scope, timelines and commercial impact in the said CR document.


21 62 5.1 The System should provide ability to support 3rd party integration and have open API/interfaces for integration

What are the 3P involved Please be guided by point 7 of page 11.


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22 61 3.2.2 (7) Necessary support should be provided to the IS Auditor appointed by the Bank for conducting Vulnerability Assessment and Penetration Testing (VAPT) on the solution supplied. (8) Closure of all VAPT / IS Audit / any other Audit / testing observations pertaining to the proposed solution within time frame stipulated by Bank without any additional cost to the Bank. The observations may be made at any frequency by the Bank or Bank appointed external system audit team.

Bidder understands that the third party auditor will be an independent and unbiased party. Bidder also understands that audits will be carried out during normal business hours and without any disruption to the business and the project. Bidder also understands that the third party auditor will execute confidentiality agreement prior to access to the project site/successful bidder's premise for any audit.


23 121 6.1.5 To cancel all or any other Contracts with the BIDDER. The BIDDER shall be liable to pay compensation for any loss or damage to the PRINCIPAL resulting from such cancellation/ rescission and the PRINCIPAL shall be entitled to deduct the amount so payable from the

Bidder requests Bank to delete this clause as it is not applicable to this project .as Bidder will only analyse from the source data


24 60 3.2.2 The Recovery Point Objective (RPO) for DR is 30 min. and Recovery Time Objective (RTO) for DR is 60 min.

Do Bidder need to provide the DRM Tool or Manual replication will be considered between DC and DR

Bank will provide, however, the applicable to be capable enough to


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take care of the RFP requirement.

25 62 5.1 IDBI Bank has a Disaster Recovery (DR) site Chennai in active –standby mode. The System should support manual/automatic synchronization and replication of EWS Solution at Banks Disaster Recovery (DR) site Chennai without any additional license cost.

Do Bidder need to provide the DRM Tool or Manual replication will be considered between DC and DR

Bank will provide the DRM tool; however, the application should be capable enough to take care of the requirement referred in the RFP.

26 62 6 Bank is already having ULA agreement with Oracle Database and the bidder may preferably provide the application with oracle as Database.

What is the Oracle DB Version and Edition details and database size

Latest version of the Oracle and prior generation version. The details of the database sizes, if any required, will be shared with the successful bidder.

27 63 7.2 Schedule request Bank to increase the to 10 Months as this is complex solution


28 69 Commercial Bid form

Development / customization cost per man day for 90 days#

The Implementation period 180 Days. What is the extra 90 days required. Is this additional or part of 180 days

This development / customisation is for the any future requirement of the Bank during the contract period.


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29 65 9 9.1 The Vendor has to supply, install, integrate, migrate and commission the EWS solution at Data Centre (DC) at Belapur, Navi Mumbai and Disaster Recovery (DR) at Chennai.

Bank need to clarify what to migrate from old to new system. Is there any existing EWS implemented.

As such there is no existing EWS solution in the banks presently, however, any data movement / migration with the proposed solution should be taken care by the successful bidder.

30 9 Cl.3.3(iv) In the event of any evasion, avoidance, refusal or delay on the part of the Successful Bidder to sign and execute the order/ purchase order/ service order or any document, as may be required by IDBI Bank in case the Bid is accepted.

We understand that the order/service order will contain terms and conditions that are discussed and agreed by the parties.


31 14 Cl.9.1.2 Future releases and upgrades / patches / modifications / customization for statutory / regulatory changes as required under the directives of Govt. of India, RBI, etc. should be at no cost to the Bank till the end of the contract period.

We submit that future releases and upgrades / patches / modifications / customization for statutory / regulatory changes as required under the directives of Govt. of India, RBI, etc. that are released by the OEM as a part of their standard support will be provided at no extra cost to the Bank till the end of the contract period.


32 17 Cl.10 Payment Terms We submit that payment will be made within 30 days of the invoice date.



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33 18 Cl.10.4.1 Under no circumstances IDBI Bank shall be liable to the Successful Bidder and/or its employees/personnel/representatives/agent etc. for direct, indirect, incidental, consequential, special or exemplary damages arising from termination of the Contract;

We submit that this clause be modified to - (i) delete direct liability; and (ii) make the remaining portion mutual for both the parties. Thus, this clause should read as follows - "Under no circumstances IDBI Bank and Successful Bidder be liable to each other and/or its employees/personnel/representatives/agent etc. for indirect, incidental, consequential, special or exemplary damages arising from termination of the Contract;"


34 19 Cl.11.2 The minimum warranty period shall be of 1 year from “Go Live” on the EWS Solution for the software and 36 months from the date of Go-Live or 39 months from date of delivery, whichever is earlier, for the hardware.

We understand the term 'warranty' refers to 'support' for the solution and related products.


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Cl.11.3 Cl.14.1

Time is the essence of this Contract.

We submit that this clause is not applicable for such solution projects.


36 35 Cl.25.4 The PBG should be valid for a period of 60 months (4 Year contract period including ATS/AMC Support + 1 Year claim period) from the date of issue of PBG.

We request that the PBG be issued annually. Please be guided by RFP terms


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37 35 Cl.25.5 The proceeds of the performance security shall be payable to Bank as compensation for any loss or damage resulting from the Vendor’s failure to complete its obligations under and in accordance with the Contract.

Since invocation of PBG is an extreme step, we request that a written notice and a cure period of 30 days be provided prior to invocation of PBG.


38 37 Cl.1.6 “Service(s)” means all the services, which the Bidder is required to provide and/or procure to the Purchaser under and in accordance with the Contract.

We understand that a detailed Statement of Work (SOW) will be executed which will contain the services that will be provided under the project.


39 37 Cl.1.9 In case of a difference of opinion on the part of the Bidder in comprehending or interpreting any clause / provision of the Bid Document after submission of the Bid, the interpretation by Purchaser and decision of Purchaser in this behalf shall be final, conclusive and binding on the Bidder.

We understand that if the bidder is not satisfied with the interpretation/decision of the Purchaser, he may take the same up through the dispute resolution process.


40 40 Cl.7 INTELLECTUAL PROPERTY RIGHTS AND PATENT RIGHTS

We submit that software is provided as per standard license and warranty terms of the OEM software licensor.



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41 43 Cl.14.3 Except as provided in the above clause, a delay by the Successful Bidder in the performance of its delivery obligations shall render the Successful Bidder liable to the imposition of liquidated damages, unless an extension of time is agreed upon without levying liquidated damages.

We understand that bidder will not be liable for delays that are caused by or attributable to the customer.


42 43 Cl.14.4 A delay by the Successful Bidder in the performance of its Contract obligations shall render the Successful Bidder liable to any or all the following sanctions: i. Forfeiture of its performance guarantee ii. Termination of the Contract for default

We request that a written notice and a cure period of 30 days be provided prior to termination of the contract.


43 43 Cl.15.1 If the Successful Bidder fails to meet the requirements under Service Level Agreement like delays/or defaults/deficiency of services in delivery/installation/replacement /repair of any or all of the Systems/ equipments/Solution mentioned in the Purchase order (PO), Purchaser shall, without prejudice to its other rights and remedies under and in accordance with the Contract, deduct from

We submit that Liquidated Damages will be applicable on the value of the product/service that suffers a delay in delivery.



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the Contract price, as liquidated damages, a sum equivalent to 1% per week or part thereof of the value of PO subject to maximum deduction of 10% (ten percent) of the PO value.

44 47 Cl.22 In the event of any claim asserted by a third party of infringement of trademark, trade names, copyright, patent, intellectual property rights or industrial drawing/design rights arising from the use of the Services/Systems or any part thereof in India, the Bidder shall act expeditiously to extinguish such claim.

For third party branded software, IP infringement indemnity will be directly provided by the software licensor to the end-customer as per the terms of its standard EULA.


45 47 Cl.22 In the event of any claim asserted by a third party of infringement of trademark, trade names, copyright, patent, intellectual property rights or industrial drawing/design rights arising from the use of the Services/Systems or any part thereof in India, the

We understand that upon receipt of a third party claim of IPR infringement, customer will promptly inform the bidder of the same and will provide reasonable co-operation to the bidder in its defense/settlement of the claim.



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Bidder shall act expeditiously to extinguish such claim.

46 48 Cl.27.2 Successful Bidder undertakes to promptly produce all records and information relating to the Contract/this RFP for the purpose of inspection and audit of IDBI Bank.

We understand that third party auditor will execute confidentiality agreement with the bidder. Audits will be carried out during normal business hours and without disrupting the delivery of services.

The same will be on mutually agreed terms with the successful bidder.

47 49 Cl.29.1 The Purchaser shall own the documents, prepared by or for the Bidder arising out of or in connection with this Contract.

We understand that bidder and its OEM partners will continue to own IP on their pre-existing intellectual property.


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Cl.30.1(vii) Cl.44

That the Bidder shall procure insurance policies for all its present and future property and assets that are developed, procured and created during the term of this Contract with financially sound and reputable insurers to the satisfaction of the Purchaser and shall pay all premium in relation thereto and shall ensure that nothing is done to make such insurance policies void or voidable.

We submit that we do not take any project specific insurance. We will take insurance as required by applicable laws.



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49 53 Cl.32.2 The Purchaser shall reserve the sole right to grant any extension to the term above mentioned and shall notify in writing to the Bidder, at least 3 (three) months before the expiration of the term hereof, whether it will grant the Bidder an extension of the term. The decision to grant or refuse the extension shall be at the discretion of Bank.

We understand that any extension of the term will be discussed and mutually agreed vide a written amendment to the agreement.


50 53 Cl.33.1 The Purchaser may, terminate this Contract by giving the Bidder a prior and written 30 (thirty) days’ notice indicating its intention to terminate the Contract under the following circumstances:

We understand that a written notice and a cure period of 30 days will be provided prior to termination of the contract. The right to terminate the contract for cause will be mutual. We request for deletion of termination for convenience


51 58 Cl.46.1(b)(ii) Claims against the Bank resulting from misconduct or negligence of the Bidder, its employees and subcontractors or arising out of infringement of patents, trademarks, copyrights or such other Intellectual Property Rights or breach of confidentiality obligations;

We propose replacement of 'misconduct' with 'wilful misconduct' and 'negligence' with 'gross negligence'.


52 89 Cl.12 Deed of Indemnity We understand that this Deed of Indemnity will be a part of the governing contract and the liability will be within the overall limitation of liability language.



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53 93 Cl.14(2) We undertake to be liable in case of any loss that may be caused to the Purchaser due to the breach of any of the aforesaid assurances & representations and also for any physical damage, loss of information, loss of reputation and those relating to copyright and Intellectual Property Rights (IPRs), caused due to activation of any such malicious code in the hardware / software supplied

We propose modification of this clause as follows: - "We undertake to be liable in case of any loss that may be caused to the Purchaser due to the breach of any of the aforesaid assurances & representations and also for any physical damage and those relating to copyright and Intellectual Property Rights (IPRs), caused due to activation of any such malicious code in the hardware / software supplied."


54 122 Cl.7 Fall Clause We submit that this clause is not applicable to such projects.


55 7 Document Control sheet

Total of 4 years (1 year warranty from the date of Go Live and 3 years ATS for Software and 3 year warranty from the date of Go Live and 1 years AMC for Hardware, from the expiry of warranty period )

Bidder request to clarify that total contract period is 6 months of implementation and 4 years of warranty and AMC. Bidder also request to change Commercial template to have separate column for implementation price

Please be guided by RFP terms and the corrigendum issued.

56 17 10. Payment Terms

Payment will be processed only after submission of necessary documents like delivery challan, Installation/commissioning report duly signed by authorized bank person, accompanied by the Invoice

Bidder request to add that payment will be processed within 30 days after submission of necessary documents accompanied by the invoice



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57 17 10. Payment Terms

The Bank shall have the right to withhold any payment due to the System Integrator (SI), in case of delays or defaults on the part of the bidder.

Bidder request that in case of delays or default on part of the bidder, penalties can be levied as per RFP terms and can be recovered from amount due to bidder. No withhold of payment for works already completed and accepted.


58 43 15. LIQUIDATED DAMAGES

If the Successful Bidder fails to meet the requirements under Service Level Agreement like delays/or defaults/ deficiency of services in delivery/installation/replacement /repair of any or all of the Systems/ equipments/Solution mentioned in the Purchase order (PO), Purchaser shall, without prejudice to its other rights and remedies under and in accordance with the Contract, deduct from the Contract price, as liquidated damages, a sum equivalent to 1% per week or part thereof of the value of PO subject to maximum deduction of 10% (ten percent) of the PO value

Bidder request to change penalty as a percentage of Implementation cost and capped to 10% of undelivered implementation cost

Bidder to adhere to the RFP terms

59 69 Section 5 Commercial bid form Bidder request to add additional row for Project management and implantation charges.

Bidder to adhere to the RFP terms and the Corrigendum issued. Commercial Bid to be submitted strictly in the format provided.


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Queries pertaining to Functional requirements

60 100 2 Financial data sourcing from internal and external source (from data aggregators such as peer bankers, stock exchanges, government websites, Credit Bureau, CERSAI, Rating Agencies, information agencies, news, twitter, etc.) for the subject corporate / retail borrower along with its relative peer companies / borrowers for comparative analysis and generation of EWS triggers & dynamic EWS score in such exposures.

How will the bank provide us the data from the aggregators?

Bidder to adhere to the RFP and be guided by point 7 of page 11.

61 100 3 Examine related unstructured data, banks process note, rating agencies data, regulatory guidelines, watch list data etc. and provide to the Bank the list of weaknesses in the account and the reasoning for the assessment. For example, preparing 360 Degree profile with respect to each borrower / Group; identifying all Accounts of a particular Group; monitoring customer /group turnover; identify individuals associated with multiple Legal borrowers as

In what format do we get the credit appraisal note? Is there any other bank process note?

The internal data will be available partially through internal systems and also through hard copies or scanned copies (including pdf) of various documents.


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Director / Partner, etc. Analysis of data received as part of credit appraisal note

62 100 4 Transaction data analysis for identification of triggers & conversion into dynamic risk score. This analysis will be minimum at T+1 through extraction of data from source systems.

What are the source systems envisaged? The details will be shared with the successful Bidder.

63 100 5 Capability to Map market sentiments, market intelligence and compare companies on market capitalisation, stock price analysis, revenue, capital & reserve, etc. for all listed and non-listed entities, firms with similar sectoral peers (Company Name, Year, Revenue, PAT, Debt,

Will end of day work? The details will be shared with the successful Bidder.

64 101 6 Extract Customer Information / Loan Account / Transaction Particulars from various sources / systems

What are the various source systems involved? The details will be shared with the successful Bidder.

65 101 7 Collate & consolidate internal and external data from various sources for analysing the individual corporate exposures (scalable to retail exposure) to improve predictability for default.

Isn't there a separate model to predict the probability of default?



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66 101 9 Facilitate input data for new firms, corporate, etc. while considering new relationship. The product should be capable of generating data on new relationships viz. generation of audited accounts of listed and unlisted entities, Director details both past and present (Name, Age, Designation, Date of Appointment, Date of cessation, Present residential address, contact numbers), cross holding of Directors (Company, Common Directors, Date Of Incorporation, State, Paid Up Cap ,Open Charges , contact number), defaults and red flags, media, linkages of the company, overseas investments (Period, Entity Name, Type, Country, Activity, Equity, Loan, Guarantee Issued), funding of the company through ECB / FCL, etc.

How will the product generate data on new relationships? The RFP provides for the bidder to tie up with the CIC and data aggregator.

67 101 10 Solution should be capable of providing details of Legal litigations viz. Supreme Court, High Court,

Who will provide the subscription to obtain the data? What is the data source?

The RFP provides for the bidder to tie up with the CIC and data aggregator.


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68 101 11 Solution should be capable of providing details of Legal litigations viz. DRT, NCTL (Court Type, Court Case Subject, Case Type, Case Number, Appellant, Respondent, Latest Filing, Case Status, Document, Interim Order, Final Order, etc.)



69 101 12 Solution should be capable of providing details of Investor Complaints with SEBI against the entity, Details of cases in Taxation Tribunals against the entity with status of the case ( pending / disposed ) and measure of the severity ( High, medium, low)



70 102 15 Solution should be capable of providing details about the credit ratings viz. Rating Date, Agency, Instrument Category, Instrument Detail, Amount (INR), Rating, Development, Outlook, Rationale Link

Will the bank provide access to some rating agency? If yes, what is the format in which the data will be provided?


71 102 17 Solution should be capable of providing details about Intellectual Property viz. Registered, Objected, Other

What is the source of this data? The RFP provides for the bidder to tie up with the CIC and data aggregator.


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72 103 22 Product should be capable to conduct a deep analysis on the overall Industry v/s IDBI and peers on product level and borrower level to assist with the product types mapped with Regions/ Zones as required. Solution should have capability to provide peer level comparisons of similar activities or such activities carried out by a specific borrower.

What is meant by product level peer analysis and how do we obtain the data?


73 103 23 Solutions should be able to compute distance to default using statistical models on 4 Qtr scales dynamically sourcing Bank’s Internal data and correlating it with external data point. Solution should be capable of identification of accounts / portfolios exhibiting warning signals at a very early stage and should suggest action to be taken in each account of the portfolio.

Does 'distance to default' mean 'time to default'? The RFP provides for the bidder to tie up with the CIC and data aggregator.

74 103 26 c. Separate Data extraction for likelihood of Fraud Cases

Fraud detection is a different model altogether and is not part of EWS

Bidder to adhere to the RFP terms

75 103 26 d. The software may incorporate tested mathematical formula to predict the probability that an account will go into stress or that the borrower will default in say 2 years e.g. to scan CIC/

What is the difference between this point and point 23? Point no. 26 refers to Probability of default and Point 23 refers to distance to default


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Rating agencies database for defaulters / wilful defaulters, etc.

76 104 29 It should be able to integrate data from multiple systems, departments, users, and business entities.

What are the different systems mentioned here? These could be both internal and external systems providing data source.

77 104 34 The product should enable better decision making by uncovering of hidden patterns, unknown correlations and other useful information from all the data collected. Analyse & provide real time in-depth information / inference for taking appropriate action about vulnerable accounts at

What is meant by real-time? Will end of day work? Bidder to adhere to the RFP terms.

78 105 38 Monitor change in customer credit behavior outside IDBI on real time/ near real time basis

What will be source of the data and will the bank provide the required subscription/bank statements etc.?


79 106 52 Solution should be able to identify Potential NPA, stressed account, RFA account, fraud account, etc. and reports should be available.

Detection of fraud accounts will not be covered under EWS.



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RFP Clause No


80 106 53 Report / Dashboard for graphical comparison of Peer companies. Apart from the pan India data, peer grouping can be set (Private Banks, NBFCs, PSU Banks etc.). To provide Region wise reports to understand portfolio movement by ticket by product, etc.

Please explain this point further. Please be guided by RFP Terms

81 107 56 Exhaustive report, which can be used for Strategy outcomes, Delinquency mapping, Portfolio penetration, etc.

Will the bank provide the format of the reports? Please refer point no. 51 of the functional requirements of the RFP for report formats. Contents of the reports would be decided by IDBI.

82 107 57 The Bidder / Vendor should provide Report/Analysis by studying dynamics of its customer inside and outside of the Bank 1) Standard with IDBI but NPA with other Bank, 2) Standard with IDBI and other Bank, 3) NPA with IDBI but standard with other Bank, and 4) NPA with IDBI and other Bank

What is the source of this data? The data source would be both internal and external. The RFP provides for tie-up with CIC and data aggregator. Bidder to arrange for the required data to comply with the RFP terms.

83 107 58 Identify good customers and Enhance business by cross sell campaigns thereby providing customer excellence

This is not part of a standard early warning system. Please be guided by RFP Terms

responses to the pre bid queries pertaining to rfp dated ... · responses to the pre bid queries...

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